Z2 white radio issue

Hello when I bought Xperia z2 everything worked great but after some updates that were necessary by Xperia update center, my radio feature doesn't work anymore. I mean that the app stars normally I can change the channels etc but I don't have any sound-music either in headphones nor out speaker. Any ideas how to solve it without losing my files and I apps? Thnx for your time

Try performing a system repair as this will often fix issues after an upgrade - This will factory reset your phone
Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process
If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP
For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman

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