Z22 reset button not working

My Z22 works fine.  Touchscreen works great and all the buttons work fine.  I wanted to do a hard reset and nothing happened when I pressed the reset button.  I tried holding the power button and pressing the reset button and still nothing.  I've pressed the reset button 20 times quickly and still no reset - not even soft reset.  I've pressed it while on and while off and while connected to the wall charger.  I'm positive it is pressing in.  I finally downloaded a hard reset program and downloaded it and it did a hard reset.  I've tried the rest button again after it reloaded and still nothing.   I've had the Z22 for about two years and no issues.  Now I find that my reset button doesn't work.  Anyone else have this issue?  Any ideas how to get it working again?   I guess if it's not messing up I probably won't need it, but then what if it messes up? I've searched for this problem and couldn't find anyone else with this issue. 
Post relates to: Palm Z22

Are you talking about the reset button above the headphone jack?
All you need to do to force a shutdown is to hold the power button down for 5 to 10 seconds.
You should not use the reset button to force a shutdown. It is for resetting the PMU.

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