Z22 Sync Software

Let me preface this by saying that I have received resolution for my syncing problem. However, my issue is actually with Palm/HP and their syncing support. I purchased my Palm Z22 with the understanding that I could sync it with my Windows-based PC. I downloaded the software and discovered through reading the accompanying documentation that I could not sync the pair through the use of the cable due to the fact that my Windows was 64-bit. The documentation stated that I could only sync with the use of Bluetooth technology and that if my computer did not already have this software I needed to go purchase it. I did so, but after many frustrating hours spent attempting to get my now-Bluetooth-enabled PC to recognize my Z22, I discovered that the Z22 did not support Bluetooth. How is it that it can only sync with 64-bit technology with software it doesn't support?! I contacted Web/OS support and was forced to pay $25 (in addition to the non-refundable $20 I had previously spent on the software) to download software to solve this problem. Am I correct in the understanding that I had to pay to resolve a problem that Palm/HP initially created? How is this right? How is this good product preparation? I would sincerely appreciate any response, negative or positive. Thanks.
Post relates to: Palm Z22

Palm OS and the Z22 are, in relative terms, "old" technology. Limitations with 64-bit USB synchronization have been discussed ad nauseum here over the years. Long ago, the Palm OS and Palm Desktp were acquired by a company called Access. They never released a 64-bit compatible version of Palm Desktop. More recently, a 64-bit USB driver was released by Aceeca (a different company) and used with great success by many users.
I assume you purchased your Z22 recently? Nowhere in the Z22's documentation does it say that it can sync with Bluetooth, because the device does not come with that ability (as you now know).
But glad that you have resolved your issues.
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

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Post relates to: Palm Z22
Message Edited by jpendle on 12-01-2009 01:27 PM

We followed a suggestion from another post. And I wanted to add it here since it helped us after a lot of struggling. We connected/synced a Z22 to windows 7 64 bit PC via a IR adapter Startech USB2IRX. Using a driver downloaded directly from their website, not the CD that comes with the adapter, driver installation was smooth. The installation application installed it without problems. (I also tried an adapter from cables unlimited IrDA wireless bridge. Then I had to install the drivers for windows vista 64bit manually onto my win 7 64 bit machine.) After driver installation, we were getting an error indicating that the port is in use by another application. And we were stuck until I read a post which suggests a soft-reset on the palm. After that it was smooth sailing.
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