Z22 touchscreen unresponsive

Recently when I turn on my Z22 to the password login screen the touch screen is unresponsive when I touch the "keyboard" field. The keyboard does not pop up to allow me to enter my password. Therefore I cannot get past the login screen.
When I press the up/down buttons the "OK" and "keyboard" fields highlight. Here are the things I tried: (1) Plugged the charger in to the Z22 overnight....no change. (2) Pressed the reset button on the back of the Z22...no change. (3) Pressed the power button on and off...no change. (4) Checked the Palm Support Community board for similar problems, such as using a business card to clean any possible dirt from between the screen surface and the screen frame...no change. (5) Removed the clear plastic screen protector in case it has gotten between the screen and screen frame...no change. I am out of ideas. Fortunately I backed up the contents of the Z22 onto my computer and do this frequently and have not lost any data. I really would appreciate any other suggestions in helping me resolve this issue. Thanks in advance.

Hello and thank you for using the Palm Help Forums!
Sorry to hear about the Touchscreen issues you are having. I recommend replacement but there is one last troubleshooting step you can try. It's called a hard reset. By doing a hard reset it will erase ALL data currently on the device. According to your post you have it stored on a computer which is good. To do a hard reset you hold the power button down and press the reset button in the back of the device. Continue holding the power button after the reset button has been pressed until the loading bar on the bottom of the screen completes. At that time release the power button and it will ask you on the screen "Erase all data Yes or No?" Press UP on the 5 way navigator for yes. If the problem still persists I recommend replacing the device either through Palm or 3rd parties (usedpdaparts.com).

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Z22 touchscreen unresponsive

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