Z30 Camera hardware Error or Insufficient Permissions

Since the Verizon update to 10.2.1.2126 I cannot use my camera and receive the message " camera can't be started due to hardware error or insufficient permissions". I have attempted restarts and pulled the sim to reload the OS directly from Blackberry but still the same error. I finally gave up and contacted Verizon but the replacement they sent was a refurb unit and there was no power left at all on the unit. I charged it and when it started it immediately went into a screen that in engish asked if I wanted to enable blackberry reader assistance but the selections for i guess yes or no were in what looked like russian. I would press the right selection which was i believe no and the next screen to come up you needed to select the language. I would press english, the speaker output would say english but no touch screen box would show up. I restarted the z30 3 more times before i finally pressed the left selection which i assume was accept then i could select english, touch screen would work and it went thru the startup progress getting to the point to download a updated os which i did. It took about 20 minutes to download the update on wifi and about 1 hour to install it. After installation it asked to restart which i selected yes and after 2 minutes the screen was blank and the green led was solid. I left it this way until i woke up this morning and held down the power button to restart. The restart took 30 minutes and it now shows 10.2.1.2126
The problem is I don t trust this refurb and I would like to get the camera working on my z30 that is only 3 months out of the box. Any suggestions?

Watching for Possible Solutions-I am having the same issue and I have done a security wipe and reset twice to try and fix this with no success.

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