Z30 not saving pictures to SD card

Hello, I have recently moved from a Z10 to a Z30 and transfered all of my files, settings, etc via BB Link. I put my SD card that was in my Z10 into the Z30 and took a couple of pictures.  The pictures that were taken on my Z10 could be accessed and previewed, but none of the photos I took with the Z30 could be found in the pictures application. When I took a picture, the previous picture appeared in the bottom corner, as it should, until the next one was taken. When I went to access the photos they were not found by my Z30. I did a quick search and found that this is not unusual in either model and seems to have happened after 10.2.1.  I could not find an answer relating specifically to the Z30 or Z10, so I thought I'd make a post to describe my problem and some steps I have done to rectify it. 
The SD card is a sandisk ultra U1 32GB.
Z30 recognises the card is inserted and reads 2.7 GB of 29.6 GB used
So here is what I have done:
1)   I have attached the Z30 to my computer and through Windows/My Computer accessed the SD card. I have verified that the photos that are `missing` are actually there, but they are not being recognized by my Z30. 
2)   I have also gone into File Manager on the Z30 and verified that the photos are there as well. However, where the preview photo should be there is a flower icon indicating that it cannot be read or at least displayed. 
3) I switched the device to save photos to the device- (Camera app- swipe down-Settings- Save on Media Card OFF) -- This worked and any photos I took were readable by the device. 
4) I have removed the SD card from the z30 and reinserted it- this resulted in all of the photos on the SD card being unreadable as all of them became little pink and white flower icons in the pictures application. 
5) I rebooted the Z30 by holding the power buttton and restarting. -  as I am writing this post, this seems to have allowed the device to index the photos properly when it restarted and I am able to save pictures again to the SD card. 
I hope that this is a fix that lasts. From what I can see this problem stems from the device not recognizing that a new picture has been added to the memory card. The pictures are in fact there, but the device does not recognize them. Rebooting will fix it, and turning off saving to SD worked as well, but there are obvious limitations to this including not being able to use an SD card to save photos and the time it takes to restart the device.  There should be some more work done to address this problem. If anyone has anything to add or comment on, please let me know. 
Best Regards, 
Bryan

Hi @cabirder 
A few questions;
Can you verify that your media card has free space? To do this, go to Settings > Storage and Access. Within, tap Media Card Details and let me know the value of Free Storage Space.
Assuming you have free space, can you verify in addition to seeing content on your media card using File Manager that you are able to interact with it? For example, if you select the camera folder on your media card can you see pictures taken previously using your Z30?
Can you confirm that you are able to save a new file, or picture to the media card manually? For example, open Docs To Go, create a new document and verify that you can save, and reopen the file that is stored on your media card.
Thanks! Ty
Did someone help you? Click Like! Did a post solve your issue? Click Accept as Solution!
Follow me on Twitter or Google+ and subscribe to the Inside BlackBerry Help Blog

Similar Messages

  • Camera not saving pictures

    A few weeks ago my Z10 stopped saving pictures in the camera album. All the old pix are still there, but if I take a new picture it vanishes in about 5 sec. I have plenty of room on both my device and SD memory.
    Is there any sort of maximum image limit in an album?
    Thanks,
    Dwells

    Dwells2009 wrote:
    A few weeks ago my Z10 stopped saving pictures in the camera album. All the old pix are still there, but if I take a new picture it vanishes in about 5 sec. I have plenty of room on both my device and SD memory.
    Is there any sort of maximum image limit in an album?
    Thanks,
    Dwells
    The limit is the size of your memory, if you have a sd card, in camera settings enable 'Save on Media Card'.

  • My iphone4 is not saving pictures

    my iphone4 is not saving pictures

    How are you charging it - wall charger or computer USB?  Wall charger is better, and you might have a USB situation.

  • Photo Booth is not saving pictures in the folder

    Hey,
    I am facing some issues with my Photo Booth! I am able to take pictures and they drop down to the bottom of the photo booth window, but when i check the folder in ‘'pictures'' its always empty. Before the pictures which were taken got automatically saved in the folder, now nothing happens.
    I hope someone can help me out.
    Sofia

    Hello sofia62,
    After reviewing your post, it sounds like you want to have the pictures taken in PhotoBooth to show up in Pictures. I would recommend that you read this article, it may be able to help the issue.
    This article says 4.x but these step still work to export in version 7. 
    Photo Booth 4.x: Export a Photo Booth snapshot or video clip
    Click the thumbnail and choose File > Export, or Control-click the thumbnail and choose Export.Specify a filename, select a location for the file, and click Save.
    Thanks for using Apple Support Communities.
    Have a nice day,
    Mario

  • Nokia 1520 not saving photos

    Is anyone else having issues with thier 1520 randomly not saving pictures when using Nokia Camera for default photo app.  For some reason my camera is now frequently not saving the photos.  A camera reset works, but then in a few hours it stops saving again for no apparent reason.  Kind of sick of having to always do camera resets and then lossing my photos.

    No such issues here. Happily clicking away and saving everything. You could if you want, try a reset and failing that, perhaps there may be an issue with the memory which would probably require a trip to your local Nokia Care Point. Alternatively, you may also consider bringing it back to thge retailer for a replacement. 

  • How can i get my extravert to recognize the pictures saved on my memory card so that they post in the "my pictures" feature?

    I just upgraded from my lg env 3 to the lg extravert.  I had a picture memory card in the lg env 3.  I took it out and put it in the extravert but when i go to my pictures the pictures saved on my memory card do not appear on the extravert phone in my pictures.  A verizon rep told me the format is different and I have to put the memory card pictures on my computer and reformat them and then put them back on the memory card so that the extravert will recognize them??  I have no clue how to do this - can anyone help me out here?

        Hi, cjcm-
    I can help get those pictures from the EnV to the Extravert! Most SD cards come with an SD card reader, which is a larger card to insert into your computer. If your does not, you can easily keep the card in your EnV and plug the phone into your computers USB port with a USB cable. Find the steps here: http://bit.ly/LVoMYP. A window should pop up on the computer screen that shows the files on the card, then you can simply highlight and drag them to a folder in the computer using the mouse. Once the pictures are on the computer, disconnect the phone and insert the card into the new device. With the card in, you'll format that card (steps here:http://bit.ly/LWqUBa).
    After its formatted, you can plug the Extravert into the computer and follow the same steps to enable the USB Mass Storage and drag the pictures back to the card! Then you'll be all done and can disconnect the phone and see your pictures!
    Keep me posted if you have more questions!
    AdamE_VZW
    Follow us on Twitter @VZWSupport

  • Pictures not saving from external websites.

    Since I updated my iPhone 4s software, ios6. My pictures are not saving from Facebook or alternitive websites. I have tryed to hold on the picture and press save picture and it is not saving to my camera roll, or any albums. I've rebooted twice. It was working prior to the update. Any solutions please?

    Yes you can!  Go to Settings --> Privacy --> Photos and toggle on the apps that have asked for access. 

  • When I try to import pictures from media card to iPhoto, I'm getting the error 'The following file could not be imported. The file is in an unrecognized format.'  The file is a jpeg and I've never had this problem before.

    When I try to import pictures from media card to iPhoto, I'm getting the error 'The following file could not be imported. The file is in an unrecognized format.'  The file is a jpeg and I've never had this problem before.

    What version of iPhoto?
    What colour profile is the shot?
    As a Test:
    Hold down the option (or alt) key and launch iPhoto. From the resulting menu select 'Create Library'
    Import a few pics into this new, blank library. Is the Problem repeated there?

  • Window 8.1 is not allowing Elements Organizer 11 to import pictures from SD card into Organizer

    After installing Windows 8.1, I am no longer able to import pictures from SD card into Organizer as Elements simply stops working after Import from Card reader is selected. Obviously I am shutdown from importing pictures.

    Windows 8.1 is not allowing Elements Organizer 11 to import pictures from SD Card in card reader into Elements Organizer. The Elements Program goes to a blue circle and the program times out.
    I have:
    Tried different SD cards
    Tried different card readers,
    I can import off files or folders. However card reader does not show up on this menu within Elements.
    There is obviously some workaround that could be contemplated BUT Elements Organizer cannot import from SD card in card reader and this is a very inconvenient situation.  It worked fine in Windows 8.0.
    I would appreciate a reply. Thank you.

  • Contact picture not saved correctly

    When I edit or add a picture to a contact it is not saved as edited. I usually get the left lower portion of the edit blown up. Any work arounds or solutions.
    Thanks

    I have a similar issue, user has no photo in AD, yet when this user call another user incoming call toast displays his predecessors photo who has already left the company. We have already cleared photo cache folder....thoughts?
    Thanks

  • Camera closes after taking a picture & pic not saved

    Hi there,
    My iPhone has worked fine but now when taking a picture the camera closes and the phone doesn't appeared to have saved the photo at all. Nothing in the Camera Roll album!
    I have tried shutting the phone off and powering up again but still experiencing the same issue.
    Phone has the latest 1.1.4 firmware
    Anyone else had this problem?

    Yes I'm having the same problems. Taking pictures, then only seeing faint squares on the camera roll, with not pictures. When trying to raise photo, camera goes back to setting. This is my 4th Iphone, first one I purchased, took 100 pictures and downloaded them on a Dell Laptop, then faint squares on Camera roll showed up, taking it back to an Apple store in Louisville, Ky, getting a new phone, doing the same thing to a second party, another 100 photos, downloaded them, and again no pics, just empty squares, then I sent it to Apple, got a loaner service phone, and loaner phone wouldn't take pictures either, got a brand new phone from Apple service, invoice saying "replaced with new unit", and it again would not take pictures. 4 phones, and two service phones, and the last one a brand new phone from Apple service direct to my ole Indiana home, and still it doens't take and then store pictures, does just what the other phones have done, nothing different, still doesn't work, still doesn't take pictures, still not I wanted, and I'm going to keep trying. Let me hear from any one who has the same problem, or anyone who might have an answer, Joe

  • When I take a picture it is not saved in photo app

    Hello,
    I just bought a new IP4 and when I take a picture it is not saved in my camera roll folder (which doesn't exsist by the way).
    Same problem for the videos. I can record one but I cannot have a look at it because it is not saved in the PHOTOS app.
    Can someone help me out?
    Regards,
    Greg

    Hi there christinefromsafety harbor,
    You may want to try force closing all open apps and resetting the device as an initial troubleshooting step. Take a look at the articles below for more information.
    iOS: Force an app to close
    http://support.apple.com/kb/ht5137
    Turn your iOS device off and on (restart) and reset
    http://support.apple.com/kb/ht1430
    -Griff W.

  • Pictures taked with Camera are not saved.

    When taking pictures using my iPad Air the app functions normally but the pictures are not saved to the iPad.  Am I missing a setting somewhere in Settings?

    Yes, they are on the "Camera Roll".
    When I had iPad (the original) these are saved pictures from various apps (Facebook, Wikipedia, emails, ......)
    When I up graded to iPad Air everything transfered over.  Thus pictures are stored in "Camera Roll".
    This still does not explain why pictures taked on the iPad are not saved anywhere.
    Thanks for the response.

  • Why are my deleted emails saving in my 'pictures' as a PDF adobe when they should have been in my deleted email file not saved in my pictures??????

    Why are my deleted emails saving in 'my pictures' as a PDF adobe when they should have been in my deleted email file not saved
    in my pictures??????

    I deleted emails from my windows emails and when I went into my pictures there was all my recently deleted items as pdf adobe files and I cannot right click and delete. But why would my deleted emails be going to my pictures in the first place. So i think it must be in how the adobe program is set up and need to know how to change the settings so my deleted emails are not sent to my pictures.I do not know what other details you would require?

  • Contact Pictures not saving

    Hi there! I have had an iphone for a few weeks now and I have the iphone 3G. Ever since I bought the phone, the phone does not allow me to save contact pictures for my contacts. I go into the designated area of the contact i want to add a picture to, I then click on the designated area to add a photo... I then add the photo and the image appears under the contact. I then leave the contacts screen, push Menu and enter back into the contact that I added the picture to and the image is not saved. Everytime I have tried to add a photo to any contact it does not save. Even my friends who have iphones think its weird cause it works on their phones. What is wrong? Do I need to change some permissions on a directory or something? I have already done a restore and an update to 2.2.1 and this does not resolve the problem. Help!

    You have to click "Done" after you have added the photo to the contact. You cannot tap the home screen button, or the photo will not save.
    If you have been doing this, and the photo will not save to the contact, do a restore on iTunes.

Maybe you are looking for

  • How can i execute OS command in ODI?

    hi all, i have an exe file and i want to execute this file in ODI with scheduling? how can i do this? thanks. Eser

  • How do I stop iTunes from duplicating video files?

    For some reason unknown to me, iTunes duplicates the video files when they are added to the library. For music, when I add these to the library, the files stay on the external drive, and they are listed in the library. However, I now moved my video f

  • Work Protect Popup coming up on Confirmation Page

    I understand how the Work Protect options works, and we have chosen to enable it in our ESS installation.  However, since the install of SP14 for ESS I have noticed the Work Protect Popup coming up for some countries when trying to leave the Confirma

  • Keyboard w/cyrillic characters

    Hi, Currently I have a virtual keyboard I create for a touchscreen application. For one of our clients I need to be able to display Cyrillic. But when I use Cyrillic characters in String[] that populates the array of buttons I get different character

  • Set default invoice addressname through DI-API

    Can anyone tell how to set the default invoice (billing) address name (description) on a Business Partner using the DI-API? The default billing address is set through the address, city, etc. fields on the Business Partner (unlike the supplementary ad