Z30 Reception issue

Dear Forum Members,
This is my first post in this forum and I start with a problem. I have been using Z30 for about 3 weeks now and overall very happy with the phone. However at certain places known for weak signal, my 3G/H+ signal moves to E ->e ->g and sometimes X. Later when I move to a better signal area I expect the phone to get back it's H+ but unfortunately I get a Red Exclamation sign with a phone icon. I have to reboot to get the signal back as neither Flight Mode nore switching off/on Radio has any effect. I am based out of India and connected to Vodafone 3G. My OS and radio are stock. OS Version is 10.2.1.3442.
If any of you have faced this issue earlier or can guess a solution please let me know.
Thanks.

nilban, the Vodafone SIM card inserted in the device, where did you get it?
I would first suggest a free SIM replacement from Voda. Often, if the SIM is not up-to-date, it can cause issues.
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4G LTE data reception issue in area of work building

Hi, I'm having a data reception issue in a certain area at work. The signal indicator at the upper right of the homescreen shows "4GLTE" but this is clearly inaccurate since I am not able to navigate to websites or send/receive multimedia messages. If I move ~30 feet east in the building, the reception is restored. Two people with iPhone 5 devices have the same issue. However, the Verizon iPhone 5 allows you to turn off LTE. Once this was done and the signal fell back to 3G, reception was restored, albeit with slower speeds, but at least reception wasn't completely blocked. I understand 4G is not available in all areas, but in this case, the phone is not automatically switching to 3G and there is no workaround because there is no option to turn off LTE on the Z10. In the "Settings" -> "Network Connections" -> "Mobile Network" -> "Network Technology" dropdown, the only values are:
UMTS/GSM (when I switch to this, no networks are found)
Global (the current selection)
LTE/CDMA
This is a big problem for me because for 8+ hours in the day I can't receive MMS messages or navigate to websites.

Hi, Nate650,
Sorry to hear about your problem with 4G. First, let me ask, have you updated your Z10 to the latest official software version? I had a similar problem with my Z10. After about an hour on the phone with CS, we figured out it was a problem with the tower near me. The problem was fixed by VZW and I have not had connection issues. You are right, though, about the Z10 falling back to 3G. Mine did before the update but not since.
Doc

Any other ideas on the reception issue?

I am wanting to ask if anyone else has any other ideas on fixing the reception issue?
I just got off the phone with an Apple "Supervisor". He agreed with me that the software update will only correctly display AT&T's signal that I am getting. He agreed that it will NOT remedy the dropped calls that alot of us are now getting with the use of the new iPhone 4. He also agreed that I either need to hold the phone differently or pay extra money either to Apple or to another manufacturer for a case that I have never used on previous iPhones.
So, I am not going to return my beautiful new iPhone 4, but I do want to find out if anyone else has found anything else to remedy this problem without doing anything listed above. I am not trying to beat a dead horse, but I am tired of dealing with the big corporation that Apple has become. The same corporation that now, only cares about the number of iPhones and "Bumpers" sold as opposed to the customers satisfaction that purchased their iPhones.
Message was edited by: Denverk1972
Message was edited by: Denverk1972

I don't have any problems either, with or without the bumpers on... it would be nice if ATT had mentioned where in particular their network was having the issues... also I've seen a lot of reports from the UK re the reception problems and one carrier's sim card (which is slightly too big and is shorting the antenna) seems to be the culprit in some cases...
AT&T's statement is below
"AT&T has come through with a statement on reports the company has been capping upload speeds for iPhone users.
In a statement we first spotted through D: All Things Digital, AT&T is describing the problem as one pertaining to a software issue.
AT&T informs that a software defect some Alcatel-Lucent equipment has been crippling 3G HSUPA performance, and says that vendor is working on a repair, though a schedule isn’t forthcoming just right now.
AT&T and Alcatel-Lucent jointly identified a software defect — triggered under certain conditions – that impacted uplink performance for Laptop Connect and smartphone customers using 3G HSUPA-capable
wireless devices in markets with Alcatel-Lucent equipment. This impacts less than two percent of our wireless customer base. While Alcatel-Lucent develops the appropriate software fix, we are providing normal 3G uplink speeds and consistent performance for affected customers with HSUPA-capable devices."

Nice updates/fixes but what about the reception issue?

Don't want to beat a proverbial dead horse, but what about making the IPhone 4 a better receiver of calls? My 3Gs was the BEST phone I ever owned. I rarely had a dropped call, I was able to make and receive calls in places where no phone I had owned previously could. When I read that this phone had the best reception of any IPhone (according to Apple) I went and made the switch. Yes, I read many posts where folks say just that, great phone. I am on IPhone 4 number three and all have been plagued with reception issues, thought the first two were worse than this one. I go to the same locations every day and the 3Gs sent and received calls remarkably better. Just sayin.....

n2speed125 wrote:
What ps issue? I have none!! The reception issue is real and I lose signal in places where my 3GS would not.. I can hold my 3gs any way I like and still use the internet.. While using my iPhone 4 in the same place, all I get is the spinning wheel of death and it does not connect.. I've had the bumper on it since I got it and while it may help a little, it does NOT make the issue disappear..
Just because an issue doesn't effect YOUR phone, doesn't mean it's not an issue for others..
if you are not using a case then you are just ... idk... slow or something.
because apple put the antenna on the outside of the phone it is easier to attenuate the signal but it also gives much better reception. i have not dropped one call on my iphone 4... i was dropping tons of calls on my 3Gs and i am in the same area.
i have tried to attenuate the signal on my phone and cannot with the case on no matter how i hold it. if i take the case off and hold the sweet spot it drops like crazy. maybe your bumper isn't covering the antenna well enough.
i got the incipio NGP for 19 bucks at walmart. if you put that case on and still have the issue then i think you are totally full of cr@p.
Message was edited by: himoura

Re: Reception issues

were now experiencing the same issue. No recption in the house. We were going to dump verizon but can't take phones to ATT and in no mood to buy all new phones.
Branched from: Reception issues
Message was edited by: Admin Moderator

You are right, nobody knows when the next iPhone will be released. Odds are almost certainly not before WWDC in June (WWDC is June 6-10) and that has been a popular forum for Apple to announce new stuff.
Also keep in mind that at least a few news stories have said to be prepared for the next iPhone to, possibly, be delayed due to parts shortages coming out of Japan (I believe they get batteries, screens and Flash RAM from Japanese sources, many of whom have already experienced production delays or disruptions due to things like power outages).

4s reception issues

got reception issues on my iphone 4s. At places, it keeps dropping the reception, then after 5 seconds, it comes back with full bars. Also, when I go underground (99% of the time) it keeps showing I have 1 bar of reception, when I come back out, it takes a couple of minutes to pick up the signal again. I keep having to go into airplane mode all the time to get the signal again.
I know this isn't my sim or my provider as I've borrowed a samsung galaxy 2 and I don't have any issues there.
Is there any way to fix this? It's really annoying.
I'm on ios 5.1

I'm having similar problems w/ my 4s. Have you discovered any remedies that make reception better, stronger?
JP Bressieux

I have a new iPad wifi tablet and I am having connectivity/reception issues does anyone know if Apple knows about tis problem and if they plan on resolving this issue? Anyone else have this problem?

New iPad having wifi reception issues. Anyone know if Apple is aware of this issue and are they going to do something to address this problem with my $599+ piece of garbage? Thanks. Received this tablet on March 16th.

Uh...there's a thread just three above your post with over 800 posts on this topic. Read through it and you may see some ideas which may help you.......Since you didn't even look for similar threads, here's a link to the main topic on this........https://discussions.apple.com/thread/3812929?tstart=0

Does The iPhone 4 Still Have The Reception Issue

hey guys i wanna know does the iphone 4 still have the "Death Grip" which is the reception issue (antenna issue) with iphone 4 when u hold ur hand (or fingers) near the antennas and the reception goes down to like 1 bar (n sometimes makes it go to no service).
i think someone said they have made newer models of the iphone 4 what have fixed it but i am not 100% sure
have they fixed it if i buy an iphone 4 now or does it still have the reception issue
here is what it is if u dont know what the reception issue is : http://www.youtube.com/watch?v=-ixIHyEPO5g

My blackberry still has the reception / antenna issue. And always has. In fact, it is so bad that I can terminate the connection if I hold the phone with my head and shoulder.
My iPhone 4 (not s) on the other hand has never been a problem for me.
A lot of noise—not much benefit. However Apple did apply new engineering to the problem—which is great!
-Alan

Bluetooth reception issue

Usually bluetooth works ok; but recently; when using my Sony BT22 headphones on my iphone 4 for simple bluetooth reception; the signal would cut out every time I put the phone in my back pocket. I traced it to a weak signal would I could interrupt when I put my hand over the top of the phone. (I have a speck candyshell case) But the problem did not occur in my car for some reason. I'm stumped. Is it that the headset just had a low battery? A phone prob? A case problem? Interference from a grocery store security system?
Any ideas?
thx

Perhaps a solution is an iphone update that boosts the signal?
Sony tech support says this for my phones:
Thank you for contacting Sony Support.
I'm sorry that there is distorted sound from the Bluetooth stereo headset. Based on the information you've provided, I suggest that try the following steps to troubleshoot the issue.
1. Ensure that this unit is not receiving interference from a wireless LAN, other 2.4 GHz wireless device, or microwave oven.
2. check that the volume of the unit is not set too low.
3. Turn up the volume on the connected device if necessary.
4. Pair this unit and Bluetooth device again.
5. If the issue persist, reset the unit. Pairing information is not deleted by this operation. Insert a small pin, etc, into the hole, and push until you feel a click and check the operation.
Thank you for your time.
The Sony Email Response Team
C2AE
Vincent

I phone 4s reception issues

dear apple im gonna smash my iphone 4s!! what a rubbish! reception is totally awfull. Im on O2 UK and my reception goes from four to one too often. I thought you have sorted the antenna issues! how can I have full reception at one point, and then it drops to one or loses reception completely without me making a step??? Wish I kept my 3gs.
Im gonna ask for refund if u dont sort out the issue, which I hope is software related. Does anyone have the same issues?
Secondly, why did you remove the option to turn off 3G? I Used to have so solid reception with it turned off on my 3gs. Serious shame on you apple!
Hope you sort out this mess quickly.
Running on IOS 5.0.1

Did you try to set up the phone as new device, without using the latest backup afterwards? How to back up your data and set up as a new device

IPhone 4 reception issues are not design related! Proof inside this topic!

Hello,
I conducted some very strict tests to verify the reception bug some people are reporting.
*Test 1:* Holding the iPhone 4 at a specific and precise position with a plastic protection and the left hand covering the bottom left corner making sure both antenna parts are connected by my hand.
*Test 2:* Holding the iPhone 4 at a specific and precise position WITHOUT any plastic protection and the left hand covering the bottom left corner making sure both antenna parts are connected by my hand, making sure my left hand is perfectly dry.
*Test 3:* Holding the iPhone 4 at a specific and precise position WITHOUT any plastic protection and the left hand covering the bottom left corner making sure both antenna parts are connected by my hand, making sure my left hand is wet (wetting it before the test)
*Tests duration:* 2 full minutes.
Here are the results:
*Test 1:* Full reception (5 bars), EDGE data network working. Calls are working perfectly as well as data operations (Safari).
*Test 2:* Full reception (5 bars), EDGE data network working. Calls are working perfectly as well as data operations (Safari).
*Test 3*: Full reception (5 bars), EDGE data network working. Calls are working perfectly as well as data operations (Safari).
Geographic location: Paris (France), Bastille district, inside my apartment. Note that I don't get 3G on this location, wathever phone I use (Veryfied with HTC Magic, iPhone 3G and iPhone 4, it's all the same on this aspect).
*So same exact result for all three tests!*
*_So what does it mean?_*
It either means that not all iPhone 4 are affected by this issue (as mine is not affected), or that this issue is not simply related to how you hold your phone and does involve also other elements, like the phone baseband firmware not dealing well with some GSM network configurations (different frequencies...etc) when adding noise (which is what your hand do when holding the phone) or something else.
This could give credits to the AppleInsider theory that it's related to how the BaseBand firmware is dealing with some GSM network situations and so that it's software related and that a fix is coming soon (see: http://www.appleinsider.com/articles/10/06/25/deathgrip_hysteria_may_end_monday_with_ios_401.html).
But it can also mean that it's still purely hardware related and that it's a production fault that affects only some units but not all.
But it's clearly not a design fault, otherwise all units would be affected and so I would be able to reproduce it with mine, which is not the case (as demonstrated by the tests I conducted).
_*My advice to those who are affected:*_
1) Wait a week to see if a software fix get released (as apparently, according to AppleInsider, it may come this very monday as part of an iOS 4.0.1 update), or at least for a confirmation that it's not a software issue in some GSM network configurations.
2) If it's confirmed that it's a production issues on some units, then get your phone exchanged.

Well documented post.
After reading through all the reports I found myself intentionally holding the phone in the "Death-grip".
I went out that evening and used the phone perfectly fine all day, holding it with a few things, which is actually the way I hold it anyway when texting / msging etc.
I have a lot of faith that Apple with resolve this with a software update, and hope the fault is related to the BaseBand firmware reported in the appleinsider.
I am angered by everyone accepting the bloggers so-called "OFFICIAL RESPONSE" as Apples 'Official Response'.
There is no way, that Apple (Steve Jobs), would use that response via email, back to a single customer.
Officially... Apple will direct their response to the news directly, or at least something on their website.
People need to stop jumping on the "Steve Jobs told us to just hold it differently" band-wagon, and wait for something thats actually "OFFICIAL"...
As i've said in previous posts, just because the news and this blogger has put the word "Official" next to it, does not make it so...
Rant over...

Odd 4S Reception Issue

Hi. I've just upgraded from an iPhone 4 to 4S (iOS 6.0.1). With my old phone, I could make calls in my house with no problem. Signal was only two bars (3G), but calls were clear and I never got complaints about call quality. New phone shows the same 2 bars (but says 4G not 3G). And here's the odd thing: the calls are sounding perfectly clear to me (no static, no voice cutting out) but people on the other end are saying reception is bad and they can't hear me, that I sound really faint and cut out. This has happened with multiple people - some on land lines, some on cell phones.
Any ideas what could be causing this? I have tried restarting my phone and resetting the Network Settings. Phone is working normally other than the call issues. Thanks.
-- Jill
Oh, AT&T is my carrier (for both old and new phones).

I just finished chatting with AT&T. They said there are several towers with "issues" in my area and that full service would be restored as soon as possible. So I guess I'll sit tight and hope that things improve!

Is anyone else having reception issues with iphone 6?

Hello,
I upgraded from Iphone 5s to Iphone 6 recently.
I'm finding that I frequently will glance at my phone (I use it for the time) and notice it saying NO SERVICE in areas that I'd never seen this before with my iphone 5s. Places like the main floor and second story of my house, periodically in my car, and yesterday in the middle of the apple store. My wife's Iphone 5 is not doing this in the same areas.
I first changed my sim card, then I reset network settings, then I had the phone replaced at the apple store. the new one is still doing it.
I was really hoping that with a larger phone the reception would IMPROVE!
Is anyone else noticing a lot of NO SERVICE popping up on their iphone 6? I'm current on IOS updates.

Ive had the same issue & done all the same things, im off the the genius bar on Friday for a new handset. I'm hoping that rectifies the issues! it's very frustrating when the issue occurs at home, where I spend most of my time.

Reception 'issue' variable depending on location...

I have just conducted a bit of a test whilst out to post some mail.
At home (where my signal is notoriously poor, and where my nokia was awful) my signal is ok on the iphone4, but definitely drops if i hold the phone in such a way as to cover the bottom left hand corner. So you could in fact argue that the iphone4 is doing an ok job of getting a signal. But you would also say that holding the phone effects the reception.
Whilst out to the post box I stopped where i had 5 bars 3G reception (in its car cradle), i stopped and held the phone in the death grip, no change, 3 mins later, no change. I removed the bumper (sorry, forgot to mention i have a bumper), so, i removed the bumper, and held again, ensuring i was doing my best to cause the issue, no change! No issue!!
So, i have to conclude from this unscientific test, that the phone is not effected to any great extent where the signal is good in the first place. Where the signal is poor (my house), the iphone seems to do a good job of getting one, but can then be effected by holding it!
Can anyone else try to repeat this type of test?
What do people think?

Hi everyone, I just got my iphone 4G a few days ago and I must say- this is the best phone Ive ever owned in my lifetime- although I havent tried any of the other new phones- I just wanted to share my experiance with this- First off I bought a case the day I got my new iphone 4G- I just think thats the logical thing to do after all- the first thing that ran through my mind was to protect the glass screens- Maybe some people don't want to invest money in buying a case but come on, $30 bucks is not alot of money and infact one of the employees at AT&T actually gave me one for free since i brought a friend with me who also upgraded to the new iphone-
I havent had any problems with reception except in certain areas that AT&T doesnt have good coverage but thats not the iphones fault- I don't understand why people have to make such a big deal with the new antenna- infact I tried to press down in the bottom corner to see if its true but nothing happened- maybe people purposely trying to make the antenna have a problem are trying to find a reason to make a deal out of it-
No product is going to be 100% perfect and seriously if you weigh out all of the cool features and everthing that the iphone 4G does- is the antenna issue really that unbareable-
Anyways putting a case over the phone does cover the metal bands and protects the back glass- so why wouldnt anyone wanna buy a case for their new iphone?
Thats like saying when you buy a pair of contacts, wouldnt the logical thing to do is to buy a case and a bottle of solution- and even though some people think its uneccessary some people buy the cleaner to clean their contacts?
Anyways- im only here to say that Im happy with my phone and I havent seen any problems what so ever- all this negative feedback- i decided to post something positive-
Remember back in the days when cellphones cost over $1,000- didnt have video recording especially HD recording didnt exist- no camera, no app store, horrible reception and battery life- expensive phone plan, no Wi-Fi, Bluetooth, no color, no touchscreen, no internet, extremely slow- very limited on storage space, extremely big and ugly in design...
And some of you guys out there complaining that you paid $199 or $299 for a phone with all these features and more listed above and making a big deal over something thats really not an unbearable problem that can be avoided =)
its so funny how quick the world forgets- personally i thank apple for stirring up the business world forcing all the companies to finally wake up and give us what weve been demanding- if apple never released the iphone in 2007, how long would we have to wait for someone else to do it?

Z30 keyboard issues

some of the letters like the A , Q, W Z have changed location, does anybody have this issue?
how do i fix this new problem?
other than that, my Z30 is the best smarttphone I have ever had, since 2001 !!!! loyal BBM

So, it's set to QWERTY already? Can you post a screenshot of the keyboard?
The language is set to English and the Default Layout says "QWERTY?"
Did you rebooting the device?
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Z30 Reception issue

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