Z30 Software Update to 10.3.1.1767

Recently I purchased Z30 in which 10.2.1.2977 software is pre installed. The device is showing it can be update to 10.3.1.1767 ( Size 1.6 GB ) . But while updating the software can be downloaded 100% but while insatallation it show fatal error after 99% (Through device wifi) and again after 56% (through BB Link). The Model is Blackberry Z30 India No-STA100-2.
Pls help.

If you continue to experience this issue after performing the steps posted above, then I would recommend using the autoloader method to update your device to the latest version of BlackBerry OS 10.3.1.
More instructions can be found here: http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...
The latest available autoloader (which at the time of writing is OS 10.3.1.2726, SR 10.3.1.1877) can be found here: http://forums.crackberry.com/bb10-leaked-beta-os-f395/os-10-3-1-2726-live-links-1012656/
Ensure that you back up your device first using BlackBerry Link as using an autoloader is considered a destructive upgrade and will wipe all of the data from your device.

Similar Messages

Software update for Z30

Has there been any indication of when Verizon will push out the new software update for the Z30?
Solved!
Go to Solution.

Hi and Welcome to the Community!
Upgrading OS10 devices using Autoloader
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...
VIA | JSanders
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...
Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"

Z30 telephone touch tone recognition not working (new software update?)

Updated my Z30 software to the latest version a week ago.... But now it seems when I make a call to an automated service, the automated service doesn't recognize my number presses. The Z30 makes the tone when I hit the buttons (I can see that the touch screen recognizes my finger press and it beeps with the corresponding tone) but the automated systems don't do anything with that. I have examples of at least two places I've called in the last couple of days and I can't get past the "press 1 to continue" part. Any clue??? Thanks,Rob

........a restart fixed it. STUPID!!!

Z30 software upgrade issue

I installed the latest software update on my Z30 yesterday. Everything went according to plan and I rebooted the phone when instructed. Since then I have not been able to restart the phone.
Since I backed up the phone before updating the software, I used BB link in an attempt to reset the phone to its factory settings and start over. Software install gets to 97% compelte and then gives me the message "software update encountered an error". I hit the ok button and then select Reload again and the installation times out at 97% again. I have done this at least 20 times with no success. I have tried this on three different computers and the problem is always the same.
Any ideas?

So the software won't finish downloading. Sounds like a server issue to me and not a device issue. I would suggesting taking matters into your own hands. Install the version that's was leaked a few weeks ago on the Internet. It's the same version as the official one Verizon is rolling out. Here are some instructions. Disregard step one since you can't make a backup.
1. Connect your device to your PC and make a full backup with BB Link.
2. Download the correct autoloader for your device from the first post in the thread linked below. You need to know your full model number (i.e. STL100-1 (or -2, -3, -4) which can be found in Settings >About. Make sure you download the one for your model that contains the radio file.
10.2.1.1925 OS: http://forums.crackberry.com/bb10-leaked-beta-os-f395/lengend-presents-10-2-1-1925-all-q-z-887047/
Close Link and leave the device connected.
Double click on the autoloader you downloaded.
The process should take around 5 minutes or so. when it's done, you'll need to complete the startup process before you can connect to Link and restore data.
When you're done you can restore your backup, though I recommend NOT restoring your Settings backup as it's best to start clean with this new OS but it's up to you. You may experience small bugs here and there from restoring the Settings portion of the backup. Media and Application data seem to be OK to restore.
That's it.
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2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Problems with a software update

have received a second software update. the first one I had to connect to my laptop to download as the update was so large my carrier could not download it. took about 7 hours and I was kicked off several times before I got the whole download.now I have a second upgrade and while I am connected to the laptop and it starts the upgrade download, the most I've gotten to is 25% and then it kicks me off.  It says "there has been an error downloading software for my device. please verify your internet connection or try again later if the problem persists." has been nearly a week of trying now and nothing has changed. my internet is working. Bell Store will download the software for me but that is a 1/2 hour drive and why should I have to do that. have a Z30 about 6 months old. works lovely other than this glitch.any suggestion?

Hi and Welcome to the Community!
kitchie64 wrote:
I have tried to upload the latest software for my z10. it is now stuck on 99% when i turn it on. I have visited many forums and seen lots of people having the same problem. I have tried all the fixes and still nothing.
Unfortunately, we cannot know what "all the fixes" are...so, to avoid redundancy, please fully explain all that you have already tried.
kitchie64 wrote:
My worst thing is that blackberry themselves have no way of contacting them directly for support. This seems to be a common problem but no help available.
Nothing new there...refer:
http://supportforums.blackberry.com/t5/Social-Lounge/How-This-Site-and-Formal-Support-Work/td-p/2540...
Hopefully, this information will be of use to you.
Cheers, and Good Luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Software update notification - even after updating

I updated my Z10 with v 10.1.0.4181 two days ago using BB Link, but I am still getting the software update notification in the hub, telling me to update to the same version that I have already updated using BB Link. Doesn't the BB servers check for version information before spamming me with notifications? Did this with the previous version as well.
As per the usual forum requests with any kind of query:
1) Yes, I took the battery out and put it back
2) I did 2 backflips while holding the blackberry
3) I turned round-and-round to the point of dizzyness with the blackberry in my pocket
Issue still present.
I've been complaining about this issue since I got the Z10 a few months ago. For the love of God, can someone PLEASE send this issue to the BB10 developers instead of telling us to reset our battery and other unrelated "fixes". Thank you.

Phoeniyx wrote:
I updated my Z10 with v 10.1.0.4181 two days ago using BB Link, but I am still getting the software update notification in the hub, telling me to update to the same version that I have already updated using BB Link. Doesn't the BB servers check for version information before spamming me with notifications? Did this with the previous version as well.
As per the usual forum requests with any kind of query:
1) Yes, I took the battery out and put it back
2) I did 2 backflips while holding the blackberry
3) I turned round-and-round to the point of dizzyness with the blackberry in my pocket
Issue still present.
I've been complaining about this issue since I got the Z10 a few months ago. For the love of God, can someone PLEASE send this issue to the BB10 developers instead of telling us to reset our battery and other unrelated "fixes". Thank you.
Have deleted any of the pre-install program from the phone, if you did it will tell you that you an update available
Also it could an update for some carrier specific program that it wants to update, or it could be a few OS files that are specific to your carrier that need to be updated (like the radio files)
Using the Playbook and the Z10 and the Z30 and loving them
Martin

HT5381 i did a software update and now mail wont open at all

Help......my mail app is coming up with an error "You can't use this version of Mail with this version of Mac OS X". Can I uninstall the update?

!! WARNING !!
about the September 2012
"Security Update 2012-004"
If you've got "Mail.app" in a folder OTHER THAN the root "Applications" folder,
MOVE "MAIL.APP" TO THE APPLICATIONS FOLDER
**BEFORE** INSTALLING THE "004" UPDATE!!
Because *IF* you use OSX's integrated Software Update app from the Apple menu to do the "004" updating, and *IF* your Mail.app is NOT in the Applications folder, then buddy, you've got some sitdown fixit time ahead of ya and/or some internet tie-up time downloading the "004" update file itself.
Been through it all, already. In fact, just got done getting my Mail back up & running. And I tried everything short of attempting to unpacking my "Mail.pkg" receipt file using... whatever... even Pacifist couldn't get it out. So that fixit "Plan D" died quick. And I'm not savvy enough to use Terminal commands to do "Plan E," so that SUDO stuff was my brick wall.
So I compressed my entire "Mail" subdirectory that contain all my emails, for safekeeping during the required surgery, or whatever would work, leaving the original Mail directory where it was. In case something bad happened in all my fixit whatevers, the one thing I *didn't* want to cross paths with was a hosed Library -> Mail folder. Then I'd be pssd. But I can wipe out that ZIP now 'cause all's well now. After 6 hrs of downloading thru a mobile broadband hotspot running at only 14KB/sec speed due to my having gone over my T-Mobile hotspot plan's bandwidth amount (throttled-down after reaching the limit, tho not cut off completely. Kinda nice, but it's a huge speed drop).
I tried moving the two Mail.app versions around, compressing them & then trashing the original so they wouldn't be recognized, blabla, even booted my Mac in Safe Mode & reinstalled the "MacOSX 10.6.8 (Snow Leopard) Update Combo.dmg" update file, which in the past has fixed many problems. But after restarting, not this one.
Like a dummy who ignored knowing better, I had my Mail.app in a folder other than the Applications folder, with only an alias to that being in the Applications folder. NOT GOOD ENOUGH. The updater don't see that as nuthin special or useful.
So if you've got, like I've got, "old" icons for Mail.app (v4.5) in your Finder toolbar & in your Dock that all point to "Mail.app v4.5" in whatever folder you've got that in, other than in the Applications folder (where Apple apparently REQUIRES that it be located, and ONLY there, at least for OSX updating purposes), then after you download & autorun that "004" updater using Software Update, NONE of your pre-existing Mail icons will work. And MOST aggravatingly, **NOR** will your brand-new "Mail.app v4.6" work that came out of the "004" updating installation. So basically, your Mail.app's... all of 'em.... are hosed. But only if you run the "004" update without your "Mail.app v4.5" being located in your Applications folder and ONLY in your Applications folder. And duplicates of Mail.app, scattered around your HDD?? Always a problem with many Apple apps.... The Apple software engineers apparently like 'em to be in the Applications folder, and in ONLY there, and ONLY the latest version, and ONLY 1 single copy of each on your entire HDD. They just don't seem to stress that enough, it appears. Kind of an oversight for them to not emphasize that, IMO...
My recommendation for this particular September 2012 "004" update:
If you run Software Update, and if you see the "Security Update 2012-004" listed as available for download, UNCHECKMARK IT. DO NOT DOWNLOAD IT USING SOFTWARE UPDATE ! Instead, download the actual update file itself.
Same thing, only a different way of doing it. Most importantly, you'll be skipping the auto-installation that Software Update performs.
AND you'll have that update file on your HDD for future fixits, should a nasty "unfixable" problem come up.
First, #1. Do a filename search for "Mail" (Option-Command-Spacebar). Scroll down to where the "Apps" are located in the list under the "Kind" column heading. First, find your Mail.app that's v4.5. Get that bugger into your Applications folder if it's not already there. Next, Trash all other "Mail.app" apps you see in that same list that you may have elsewhere on your HDD.
#2. Go here: https://support.apple.com/kb/DL1586
And download the actual "004" DMG update file: "SecUpd2012-004.dmg"
And of course, it's a biggie.... 270MB... so watching grass grow may be involved here if you've got a slow connection (go to a MacDonalds & do it, like I shoulda done).
3. After downloading, I'd recommend closing down all apps, emptying the Trash, and restarting.
Then, after restarting, run Disk Utility's "Repair Disk Permissions."
Then, doublecheck that the Mail.app version 4.5 is in your Applications folder.
THEN fire up & install "SecUpd2012-004.dmg."
Reboot.
After the reboot, your Mail.app version 4.5 in the Applications folder will have become Mail.app version 4.6 in the Applications folder, and all will be well again.
And you can dump that zipped-up "Username -> Library -> Mail" folder then, too.
Happy Mac'in!
Kevin Kendall
Macbook 7,1
(Apple's very last all-white Macbook model)
2.4GHz - 256GB Crucial SSD - 8GB Crucial RAM
OS 10.6.8 Build 10K549 + Win 7 Ultimate thru VMWare Fusion v5.0.1

I keep being asked to update my Safari but when I do a Software update it scans but never gives me a list and just says no new updates. Help please!

I keep being asked to update my Safari but when I do a Software update it scans but never gives me a list and just says no new updates. Help please!

There are no updates to either OS 10.5.8 or Safari 5.0.6.
If you need a later version of Safari you must first upgrade your operating system to a later version of OS X.

How can I see up AppStore/Software Updates for multiple computers using the same account?

I have several computers in my household which all use the same App Store account for purchases & software updates. How can I view all those installs while not being in front of all computers?
Recently an iMac crashed from a software update. I want to see what installed & crashed it.

Launch the Mac app store on the computer you want to update.
To use your Apple ID at the Mac App Store
Choose Store > Sign In from the App Store menu.
Enter your Apple ID and password, then click Sign In.
Then redownload Lion.

Remote Desktop and Doing System / Software Updates

I am new to Remote Desktop. I am starting to use it daily in my class room to share things with students and lock screens, etc. Is there an easy way to do system updates and software updates (adobe flash player, java, etc.) without having to manually log in to each machine? I have to believe there is a better way...could someone point me in the right direction? Thanks!

Oh, my version of Remote Desktop is 3.7.2

Error message with Software Update

Hi everyone. I'm getting the following error message when trying to download some items via Software Update:
"None of the checked updates could be saved. A networking error has occurred: Cannot open file (-3001). Make sure you can connect to the Internet, then try again."
This is for the following downloads:
iPhoto 7.1.4
iDVD 7.0.2
iMovie 7.1.4
Security Update 2008-005
Any ideas? I have no problems with Internet access at all. I'm running a new 24" Intel iMac 3.06 GHz with Mac OS 10.5.4
Thanks for any help you can provide.
Bruce

Hi baltwo.
I was able to manually download the iPhoto, iDVD and iMovie updates from the Apple website and install them with no problem.
After I downloaded the Security Update 2008-005 and tried to install it I get the following error message:
"You cannot install Security Update 2008-005 (Intel) on this volume. This volume does not meet the requirements for this update."
Is this why the other downloads were prevented? I've never had problems with Software Update before.
Bruce

My iPhone 5 is not being recognized by my Onkyo TX-8050 reciever when plugging into the USB. Is there a setting on my phone i need to set? Also, it has worked prior with this receiver however after the new software update will not work.

I am trying to hook up my iPhone 5 to my Onkyo TX-8050 receiver and it is not recognizing the phone. It recogized my phone prior to software update 7.1.2 and I can use an iPhone 4 and iPad with no issues. Is there a setting I need to apply for the reciever to recognize?

Im presently on the Phone with Apple the Lady Im talking to understands its the id and not the password. I finally got somebody that listened to me. Wow and she is plesent to talk to.

Since installing new software update, my iphone 4S no longer is recognized by itunes

I installed the new software update to my Windows PC and my iphone and now my iphone 4s is no longer recognized by itunes and I cannot sync. I already attempted unintalling itunes and reinstalling it - it didn't work.

Hello KatieJean123,
It sounds like your phone is not recognzied in iTunes anymore. I recommend the troubleshooting steps from the article named:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Here is an overview of the troubleshooting to be done:
1. Update iTunes
2. Check the USB cable
3. Verify that Apple Mobile Device Support is installed
4. Restart the Apple Mobile Device Service
5. Verify that the Apple Mobile Device USB Driver is installed
6. Check for third-party software conflicts
If the issue persists, try uninstalling iTunes and its associated apps with either of these two articles depending on your operating system version and its associated softwares:
Removing and Reinstalling iTunes and other software components for Windows XP
http://support.apple.com/kb/ht1925
Or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/ht1923
Thank you for using Apple Support Communities.
All the best,
Sterling

I cannot update my ipad2 to ios5. Updating through iTunes on pc Windows Vista, Error message reads "cannot connect to iPad Software Update Server. Tried resetting network settings, still not connecting. Tried updating iTunes, still not connecting.

I cannot update my ipad2 to ios5. Updating through iTunes on pc Windows Vista, Error message reads "cannot connect to iPad Software Update Server. Tried resetting network settings, still not connecting. Tried updating iTunes, still not connecting.

Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
 Cheers, Tom

Software for HP Color LaserJet CM1312nfi MFP is not currently available from the Software Update server.

I recently upgraded to Mountain Lion, and found that I could no longer print to my HP CM1312nfi.
This is usually a problem with HP at every upgrade, but this time, they appear to have offloaded the driver download process to Apple.
My printer is connected wirelessly through a time capsule by IP address—the physical, not the virtual, e.g: 169.254.xx.xx instead of 10.0.1.x.
When I try to download the driver by bonjour or IP, I get the following error message:
Can't install the software for the Hewlett-Packard HP Color LaserJet CM1312nfi MFP because it is not currently available from the Software Update server.
Is this truly a Software Update server error, and if so, any clue when it will be resolved?
I am able to print with the generic driver as of now, but fax and scan capabilites are gone. The add fax dialog lists no devices.
Scanning is not supported on my printer model with the Hewlett Packard Print 2.12 driver. Will support be forthcoming, or did Mountain Lion brick my scanner?
Thanks for your time and attention.

Of course, once I posted this, I tried again and downloaded the driver without issue.
My second question still stands, however:
Scanning is not supported on my printer model with the Hewlett Packard Print 2.12 driver. Will support be forthcoming, or did Mountain Lion brick my scanner?

Z30 Software Update to 10.3.1.1767

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