Z30 won't recognize micro sd chip

I have tried inserted the micro sd chip with my music and pics from my bb9790 to the z30, but i cant access anything.it won't even show me media storage. i tried a new mico sd chip and it wont recognize it either. What seems to be wrong? Please help

Shaun22Zn wrote:
Restart you blackberry device
Or do a security wipe
Doing a security wipe for the issue stated by the user is pretty extreme. There's much he can do before even recommending that.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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