Z61M - Fingerprint reader disabled and now I cannot access windows

My fingerprint reader had been causing issues, so I went into the Thinkpad menu and under "manage security options" , clicked on the fingerprint icon and then preceeded to delete what I thought was the fingerprint option/software. I mistakenly thought I would be able to use the password to access windows, however, I'm now unable to get past the CSS User ID window.  I can only access Thinkvantage by pressing the blue button when prompted but can't find anything in there to help me. The finger print reader now fails everytime and the Control/Alt/Del button only brings up the CSS User ID and when I hit "ok" it states - "User was not enrolled or his data cannot be opened". When I click options on the CSS ID window and then click "I am not enrolled and want to use my windows password", it states "unable to bypass logon because the user is enrolled" - which contradicts the first message????
I'm really confused and the Lenovo help desk offered no assistance except to "restore to factory settings" but that means I'll lose everything - surely there is an easier solution to getting access to my laptop without a complete reset.

I've managed to work this out myself by going into BIOS and disabling the Security chip which allowed me then to use the password to get access. From there I have now disabled the finger print reader correctly. Hopefully this helps someone else down the track!! Cheers.

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