Z68MA ED55 THX TruStudio Pro not working

Question

I cannot make THX Trustudio Pro work. Returns error when it starts: There is no supported audio device avaible. Driver and Audio Genie is installed. I have read that other users have the same problem but there is no resolution by MSI.
Since I bought and paid for a product that needs to work, expect a fix. I have already written to THX to inform them.
It's the first MSI product I buy, and definitely the last. Their service has closed the ticket without responding. You are the worst of the worst.

Answer 1

Quote
IMO MSI "forgot" to pay the license and we are stuck with a non-existent , but advertised feature.
Oh, come on: unless you have sufficiant proof for that, this is first and foremost not the opinion you are entitled to have, but mere speculation and therefore somewhat of a conspiracy theory.  You are not only suggesting that the license was not payed for but also that this happened because somebody "forgot" to.  Too many unnecessary assumptions, if you ask me.
Actually, you forgot to include another factor in your theory: the sound chip is neither an MSI nor a Creative product but actually a Realtek® ALC892 chip.  Perhaps Realtek has forgotten to pay for its own part of the license deal, ever thought of that? This is a theory you might even like, as it is based on your original idea, but broader in perspective. It is a more radical  conspiracy theory than yours, because it is able to explain much, much more than yours:
Quote
It has the same issue on various mainboards/OS combinations.
Quote
I said various mainboards: MSI, ASUS, Gigabyte, Intel, ...
... but let's be honest:  Speculation is what this is, nothing else.
We have a simple symptom: A piece of third party software application is telling you that no supported hardware is found, even though you know that there is a Realtek® ALC892 onboard which is supposed to be supported.  The error message is not mentioning one single thing about a license problem.
The simplest explanations should be preferred to radical conspiracy theories:
1) A buggy routine in the installation software treats the right hardware as not supported. [a problem Creative needs to fix]
2) The Realtek Driver which is supposed to properly initialize the hardware and render it usable by other software applications is missing certain flags or device ID markers that cause the THX software to not properly recognize the hardware as supported [a problem Realtek needs to fix]
3) The BIOS/UEFI is not initializing the onboard sound chip in terms of hardware ID information on the most basic level of hardware initialization [a Problem MSI needs to fix via an UEFI Update]
4) ... an unfortunate combination of the above.
Once these explanations have been properly falsified, the way is open for speculation and conspiracy-theory-building regarding licenses that were not payed because someone forgot to do that. The bottom line is, that I do not see any indication that the 4 above hypotheses have been sufficiantly falsified in the context of this thread and the involved troubleshooting.
MSI has put forth an UEFI/BIOS update (v10.4) containing the following fix:
- Update Realtek HD Audio verb table SSID 7676 (Fix THX Audio issue).
This fix basically fits my third hypothesis. If that does not solve the issue, we still have to consider hypothesis 1, 2 and 4 as possible explanations, before it makes sense to build more advanced theories about this whole matter.