Z77a gd65 usb 3.0 electric short

Hello,
i bought this motherboard and about 5 days ago i had an error message in windows saying that there was a short in the usb ports behind the motherboard. Both my keyboard and mouse stopped working, with no power going through the usb's, and i'm afraid my mouse also drew it's last breath in the process.
I've tried the many different solutions found on this forums and a few found randomly on the internet, like reinstalling the drivers and everything, but the evidence points to the usb controller having drawn it's last breath, as mentioned before there is no power whatsoever going through.
The usb ports on the front on my tower work no problems though, but if i understood correctly, they're both usb 2.0.
I have no idea who to contact or what i could further do to try and fix this situation and could use some help. Any suggestion?
Thank you for your time and consideration.
Have a good one!
P.S. just saw the posting guidelines, will update with information as soon as i get back home. In the meantime, all suggestions are welcome.

Quote from: strange.ape on 14-January-15, 04:01:19
As far as the retailer, that motherboard was bought from NCIX in september of 2013, which makes it out of the reseller's responsability.
I see.
See this topic then: https://forum-en.msi.com/faq/article/contact-msi-support

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    I also have a problem with the msi usb 3 driver or chipset; of course the driver & chipset are Intel's; however my mb is a z77a-gd65.
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    Quote from: xmad on 30-August-12, 08:03:48
    Split this off for you, it sounds like the usb3 keeps connecting/ disconnecting, we need some more info on your components.
    >>Posting Guide<<
    I would start by eliminating the software by reinstalling the os and fresh drivers.
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    My problem is somewhat resolved with my SIIg usb3 card; BUT Intel need to be informed about their problem but Intel may not do anything just like microsoft.  I did the uninstall of the msi usb3 driver, was successful using usb2 to copy the files; installed the "latest" Intel usb3 driver, ver 1.05 & still had problem.  Then decided to try the SIIg usb3 card which worked.
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  • Z77A-GD65 and frontal USB 3.0 randomly disconnect

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  • MSI's Latest Dragoon Equipment Z77A-GD65 Gaming!!!

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    Remove the discrete card and clear the cmos, then test the onboad.
    If still no vga at all, remove the main board from the case and check for extra stand offs or other shorts. While the board is out, remove the cpu and check the pins with a bright light and hd zoom or magnifying glass.

  • [Z77A-GD65] BETA UEFI Version [E7751IMS.Axx Releases]

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    [/quote]

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    Quote from: PirateDog on 26-August-13, 12:45:18
    Probably a USB device problem.
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    A lot of devices running. PSU a +12V single rail or is it multi rail? A rail going to the graphics or components may not be enough amps. My best guess is the card reader.
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  • Varying boot times - Z77A-GD65

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    VGA:   MSI GTX 680 Lightning X 2
    PSU:   SeaSonic 860W (71a 12v rail)
    CPU:   Intel i7 3770K Ivy Bridge
    MEM:  Samsung 30nm 2x4gb MV-3V4G3D/US Slots 2&4
    HDD:   Samsung 830 256gb SSD
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    Quote from: xmad on 02-August-12, 03:27:35
    What is the ME version in bios?
    If you remove the OC does the problem go away?
    I'm at work right now, not sure about the ME version. Can you elaborate what that is?
    OC has no effect, it's been doing this since long before I even attempted to OC anything. It's a fairly random issue. I could, for example, take the OC out and maybe it'd boot issue free for a number of tries, I'd think the issue was resolved. Then, without changing anything, it'll go back to doing it. I had this happen when I read that RAM slot 2 was determined to be the primary slot. I loaded one stick of RAM into slot 2 and got several clean starts. I was convinced I had resolved the issue, only to have it fail on the next attempt.
    One thing, time appears to be an issue. I can play around with it in the evening, make multiple cold boots no problem. Then it won't start up in the morning. Or maybe it will start up in the morning, but not at lunch. Or not in the evening. But if it's just a couple or a few minutes, it'll start. And restart.

  • Z77A-GD65, "Missing Operating System" after running Live Update

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    The SSDs are definitely hooked up where they're supposed to go; the motherboard had a little sticker n' everything for where the two SSD dedicated SATA 6.0gbps ports were :P  AND my case has 2 specific slots for SSDs which don't use the hotswap electronics PCB passthrough like the other 4 bays, which is where the 2T is installed.  I was going to take the 2TB out and hook it up normally and see if that changed the speeds, but I'm leaning towards wishful thinking.  Did I mention I went and made several volumes with different file cluster sizes to test and see if that was the issue?  Alas, all were borked.  It still confuses me though because every once n' awhile it'd do massive burst speeds the way it's supposed to.
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  • Z77A-GD65 Quick Sync with Virtu MVP Issue

    Hi everyone! My apologies if this has been answered elsewhere but my searching didn't find anything conclusive. I'm a very happy convert from an EVGA P67 SLI board (ugh) to an MSI Z77A-GD65 (YAY!) So far, I absolutely love this board but I'm having an issue I hope someone can answer. I run a YouTube channel and render a lot of video using Sony Movie Studio Platinum. This product is supposed to support Intel's Quick Sync technology to greatly speed up processing times. Normally, you need to have a monitor running off the IGP for this to be available but Virtu MVP is supposed to get around this. I have a GTX770 as my main video card and a Core i7-2600K which is confirmed to support Quick Sync. However, I've had no luck getting Quick Sync to appear as available to Movie Studio Platinum. Here's what I've done:
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    I actually did download the latest MVP from their site, is that what you're talking about or something else?
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  • Z77A-GD65 Problems with Ethernet (Intel 82579V) Code 10 and 55 error

    it is just a day with disaster. I bought Z77A-GD65 yesterday, and now it almost driver me crazy , i have two most famous problem of the board ,the CODE10 and ERROR 55!!!
    after i bought this board to home ,i spend few hour to figure out the reason why the system can not be booted.
    the DIMM SLOT 3&4 of my board is malfunction,no matter what combination i use (1&3,2&3, 3&4...etc),but it works for 1 and 2(i have 4 ram sticks,all of them is fine)
    i do upgrade to BIOS 10.5(thx god ,i have two computer ,otherwise i cant even do it because of following issue)
    after i solve the problem by only plug in 2 ram (DIMM1&2), succeed to boot up, a new problem occurred to me ,the CODE10!
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    i have read this thread for code10
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    and  for error55
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    I notice that there is an Authorized Motherboard Repair Center (East Coast):
    361 Alden Road
    Markham, Ontario, L3R 3L
    i live in Toronto, can i just go there and give the board to them  to fix it or i can only mail it?
    If i need to mail it ,what should i do?

    Code 10 means the device cannot start. You have the right driver for the Intel 82579V is shorted by either a motherboard screw or a raiser under it. The ethernet adapter has lights which light up id driver is installed (even though code 10 is in effect).
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    The wa i fixed it was I was used a plastic washer and I was still able to have the motherboard screw in and at the same time not get code 10 anymore and my Intel 82579V worked fine since.

  • MSI Z77A-GD65 No Post

    When I first started my new system, I did get a display and entered the BIOS. I changed the boot order to put my optical drive first, put in a live CD, restarted, and got a black screen. I ejected the CD, restarted, and got a black screen again. I didn't get a display again until I disconnected all my drives whereupon I got a map error and was able to get back into the BIOS. A web search indicated this is a bug that occurs when no drives are connected so I reconnected the drives, restarted, and got a black screen again. I disconnected the drives again and restarted but I got a black screen again (no map error this time). I tried connecting my monitor to the graphics card instead of the motherboard and that didn't work. I tried removing the graphics card and video capture card and that didn't work. I tried clearing the CMOS by pushing the button and even removing the battery for several minutes and that didn't work.
    Here's where things get weird. I tried testing the RAM by pulling out one stick and the system kept restarting itself: it would turn on then power off a few seconds later then, after a few seconds, start up again, etc. I had to wait till it powered off and quickly pull out the power supply's cord to get it to stop. I removed that stick and put the other one in instead and the same endless loop of restarting happened again. When I put both sticks back in it stopped restarting.
    Since I couldn't get into BIOS A, I switched to BIOS B and got a display again. There was no option to restore BIOS A so I was forced to continue using BIOS B. Since my graphics card was removed at this point, I changed the BIOS to IGD instead of PEG for graphics and shut down. I reconnected my drives then restarted and got a display again and entered the BIOS. I changed the boot order to put my optical drive first, put in a live CD, restarted, and got a black screen. I ejected the CD, restarted and got a black screen. I disconnected the drives and restarted hoping I would get a map error and could get back into the BIOS but got a black screen again. I've tried switching back to BIOS A but still can't get a display.
    I tested the RAM by putting it in my old desktop one stick at a time, and then both sticks at once, and it worked fine. I installed the optical drive and one of the hard drives into my old desktop and successfully installed and booted linux off of it with the no problems. The second hard drive does appear to be borked and my old desktop froze when I tried to boot with that drive installed. However I've tried starting my new system multiple times without that damaged drive connected and I still get a black screen so I don't see how it could be the problem.
    The LED on the motherboard mostly alternates between 19 and 72. It will run through a bunch of codes too quickly to read then pause for a second on 19 (Early South Bridge Initialization) then run through a bunch of codes too quickly to read then pause for a second on 72 (Late South Bridge Initialization) then go back to 19, etc. I've sometimes also seen it pause for a second on 55 (Early Memory Initialization) and 4F (which doesn't appear in the manual).
    I'm guessing it has to be the motherboard or CPU but I don't know which. I don't have another motherboard to test the CPU on and no other CPU to test on this motherboard (the old desktop is AMD).
    Hardware:
    MSI Z77A-GD65 motherboard
    Intel Core i5-3570K CPU
    G.Skill DDR3-1600 CL9 1.5v 4096MB (x2) RAM (tested in old desktop)
    Seagate Barracuda 1TB hard drive (tested in old desktop)
    Pioneer BDR-208DBK blu-ray drive (tested in old desktop)
    Corsair Obsidian 550D case
    Seasonic G Series 550W power supply
    Samsung S23B550V monitor (tested with old desktop)
    Currently disconnected hardware:
    HIS Radeon HD 7870 GHz Edition graphics card
    Seagate Barracuda 3TB hard drive (believed to be broken)
    Black Magic Design Intensity Pro capture card

    Quote
    Here's where things get weird. I tried testing the RAM by pulling out one stick and the system kept restarting itself: it would turn on then power off a few seconds later then, after a few seconds, start up again, etc. I had to wait till it powered off and quickly pull out the power supply's cord to get it to stop. I removed that stick and put the other one in instead and the same endless loop of restarting happened again. When I put both sticks back in it stopped restarting.
    Test each stick in Dimm 2 (2nd from the cpu) Make sure they are installed into DIMMS 2 & 4 (2nd from cpu and last)
    Did you try a full cmos clear on Bios A?
    If so, you can recover using this guide:
    https://forum-en.msi.com/index.php?topic=160450.0
    With the z77a-gd65, you will need to flash bios B to version 10.5. In that version in the security section is a multi bios update. Use that and it will recover bios A.
    For bios flashing: >>Use the MSI HQ Forum USB flasher<<

  • Z77A-GD65 USB3 port with Seagate Freeagent go desk issues

    I have a Z77A-GD65 motherboard, with an intel i5 Ivy Bridge 3570k processor. Kingwin LZP-550 PSU and have attached via USB3 (using a USB3 cable of course) a seagate Free Agent Go Desk 2TB external hard drive.
    On my old system the drive when the system is on, is running just spins down when its not in use.. power light stays on for the drive all the time. That was also a USB3 system, just another USB3 chipset.
    On this motherboard, sometimes the drive when the system is powered up doesn't turn on and I have to unplug the USB cable and replug it in, after that the drive power LED comes on and spins up.
    Any reason why this motherboard is acting like this? The drive should come on with the system like it did on my old system.
    Anything I can do to fix this or change the USB ports behavior? It's almost like its not telling the device it's on.

    Quote from: xmad on 25-August-12, 00:30:38
    Attached is the latest beta bios for your board.(MSI recommended this)
    >>Use the MSI HQ Forum USB flasher<<
    MSI tried to duplicate the problem but couldn't does this testing procedue seem right to you?
    1.   Install System driver and reset
    2.   Connect USB HDD to USB 3.0 port. The device can be recognized.
    3.   Reboot the system
    4.   Check Computer and still can find the USB HDD
    5.   Power off the system
    6.   Power on and check Computer.
    Z77A-GD65
    BIOS: E7751IMS.A50
    WIN7 64 bit
    USB 3.0 driver: 1.0.4.225
    Seagate FreeAgent Goflex STAA1500301 1.5TB
    I installed that BIOS and still have the issue, one easy way to reporduce this is to power up the system into windows 7 x64, sleep the computer in (sleep mode in bios is set to S3) when you wake it, the USB3 drives are offline

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