Z87-G45 Gaming: USB3, Device Cannot Start

Been running Win7 SP1 64-bit for a few weeks with a problem that pops up every four or five days. After booting up the USB 3 controller won't start. The only thing that will fix it is to uninstall the device, ask Device Manager to scan for new hardware and then install the drivers using setup in the Intel USB3.0 Driver package from http://us.msi.com/product/mb/Z87G45_GAMING.html#download.
Included are some screen shots showing code 10. A lot of the things I am finding is saying to reinstall the drivers, plug the hardware into a different plug or replace the hardware. I have reinstalled the driver multiple times, I cannot move the hardware to a different plug and I cannot replace the hardware. If I try to update the driver using the Update Driver button and using the USB3.0 Driver package I get the image saying the driver software is up to date.
EDIT: forgot to mention. The USB is providing power as my USB LED light bar is working but my mouse quits and neither the rear nor front USB3 ports provide power to the mouse.
Any ideas on where to go? Info in sig is current.

Quote from: badboy2k on 19-February-14, 14:19:51
try the ones from Intel them-self for that component https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22824 <---- USB 3.0 Driver: Intel® USB 3.0 eXtensible Host Controller Driver for Intel® 8 Series/C220 Chipset Family Date:03/02/2014 (20/06/2013 is the date for the on on the MSI page for that and maybe it has a problem so perhaps the updated one will be better as they will probably will have ironed out some bugs with it) (format I have set is DD/MM/YYYY for both)
Good call. I never thought to look at the Intel site. They were newer and installed and rebooted and the USB 3 ports worked on the first try when it didn't on the previous boot. I'll see how the rest of the week goes.
Thanks for the suggestion.

Similar Messages

Z87-G45 Gaming USB3 driver not installing

Ok I may not be looking with the correct enquiry for search, but I can't get my USB3 drivers to work, and I can't find an answer here... When I install "Intel USB3.0 Driver" I keep getting "This computer doesn't meet the minimum requirements for installing the software" I have a USB3 LITEON Bluray burner, but Windows 8.1 can't find it...? Can't even see it in Bios...? It worked perfectly before... What am I missing...?

Quote from: Nodeity on 20-March-14, 12:48:50
It worked perfectly before... What am I missing...?
With what OS?

P55-GD85: USB3.0 not working (device cannot start)

I'm running Windows 7 x86 and I've installed all the new drivers from the MSI homepage. Unfortunately, the USB 3.0 Host Controller is not working.
There is a device "Renesas Electronics USB 3.0 Host Controller" but I do have the error message "This device cannot start. (Code 10)".
I also tried to install the driver delivered with the motherboard with the same result.
Any suggestions? Could it be a hardware problem?

What if you manually uninstall the device from Windows Device Manager then let Device Manager rescan and reinstall?
Try to check the disk file system for errors. MY COMPUTER > RIGHT CLICK on C Drive and select PROPERTIES. TOOLS then select CHECK NOW. Tick the top box.
Also try to cleanup with CCleaner and run Malwarebytes. I've fixed quite a few systems with CODE 10 issues using the above.
You can try the USB controller firmware update and latest driver available here:
http://www.station-drivers.com/page/msi/msi%20p55-gd85.htm

Z87-G45 Gaming not able to install Win7 x64 with Samsung 840 EVO

I have a brand new:
i5 4570
MSI Z87-G45 Gaming
250GB Samsung 840 EVO
1x 8GB Corsair ValueRam DDR3 1600
I got everything hooked up properly, but I am not able to install Win7 x64 through an USB pen drive (Kingston Datatravel 32GB USB3) I have a proper official and Legit MSDN ISO, formatted by the Win7 USB tool from MS itself.
Note that i do not have an optical device (DVD) installed so I cannot use it 'the old way'.
Bios settings are okay, everything is recognized
USB Legacy - Kingston Datatraveler
HDD Legacy - Samsung 840 EVO
Win7 setup loads properly; but before I can select the Harddrive / SSD to install Win7 on I get prompted that additional (3rd party) drivers are needed to proceed. The volume is not recognized. This happens 9 out of 10 times. In the 10% cases I do get the option to format the SSD and/or create partitions. However, installation fails after all, cannot load or find file ...
What I've tried so far:
Switch out the SATA cables and power cables
Switch through the various SATA ports on the MB 1 through 6
Tried UEFI and UEFI/Legacy (UEFI doesn't seem to work at all)
Update UEFI to V 1.50
All the above result in the case mentioned.
I have succesfully installed the SSD in an other PC, using the same pen drive and ISO and it worked like a charme, thus ruling out that the SSD, pen drive or image is corrupt.
Even when I switched out the SSD after Win7 setup has succesfully copied, unpacked and installed all the files (doing this on the other machine where it works like a charm). Then switching it to the MSI Z87...it fails; starting the setup procedure right from the start, like nothing was ever written on the SSD...
Finally i turned to Win8, and guess what, it installed without any glitches on the MSI Z87
What am I missing here, I would really want to install Win7 instead of Win8
Forgot to enable / disable something in the UEFI? I really don't know, google doesn't give much information on this specific problem (SSD is recognized properly by the BIOS / UEFI as far as I can tell)
The only thing I have not tried out so far is updating the Samsung SSD firmware to the 1.0 version which has been release 3 days ago...
Any clues, tips, hunches??

Quote from: Bernhard on 25-October-13, 18:33:41
Did you disable Secure Boot in the BIOS? If not, then Win7 won't load.
Hmmm not sure, thanks for the reply, will have to look into that later today!
I didn't change it from the default setting I think, unless it is part of the Win8 features in the UEFI. All where disabled by default, and I kept them disabled.
Where is Secure Boot listed in the UEFI, and any idea wether it is enabled by default?
::EDIT::
Found it in some screenshots, I cannot recall from the top of my head wether it was enabled or disabled, allthough my gutt feeling says it already is disabled.
http://cdn.pcper.com/files/imagecache/article_max_width/review/2013-05-31/09-MSI_SnapShot_23.gif
http://cdn.pcper.com/files/imagecache/article_max_width/review/2013-05-31/10-MSI_SnapShot_24.gif
Nice overview of the entire UEFI btw: http://www.pcper.com/reviews/Motherboards/MSI-Z87-GD65-Gaming-Motherboard-Review/BIOS-Features-continued

MSI Z87-G45 Gaming, sound from USB mouse?

Hi!
I have some issue from my new computer, see spec below.
For the information I have a MSI Z87-G45 motherboard.
I have some sound that occurs sometimes (specially during the first 2-5 minutes) when i move the mouse around.
It occurs as well sometimes when I been using the computer for a while, basically random just more frequently at the start-up.
It's hard to know from where the sound occurs, could be PSU but today I read something on another forum about the motherboard I'm using:
- Higher sound quality using USB, thanks to special adapted current power.
So i wounder if this can be the case? Is that the reason why i get this noise from inside the computer?
Is there some way to disabled this "feature" in BIOS?
Greetings
|Asus 24" LED VG248QE 144HZ (2st) | EVGA GeForce GTX 780 3GB PhysX CUDA | Intel Core i5-4670K | MSI Z87-G45 Gaming, Socket-1150 | Corsair SSD Force Series GS 240GB 2.5" | Fractal Design Define R4 Black Pearl | Crucial DDR3 BallistiX Tactical 16GB | Corsair TX 850W PSU | Noctua NH-U14S CPU Kylare | CM Storm QuickFire TK Keyboard Brown | Ace Laser Gaming Mouse EDGE 3200 | QPAD XXXL |

The sound sounds like the old mechanics hdd kinda.
It comes inside the computer, not the speakers.
My feelings is that it can be the PSU as well, just wanted to check this first, since it most often comes when i move my mouse.

This device cannot start (Code 10) with Rocksmith Realtone Cable (USB Audio)

Hi there.
Let me start off by saying that my problem is specific to only windows 8.1 64x and deals with usb devices.
My specs:
Crucial MX100 ssd
Win 8.1 Pro 64x
MSI Gtx 970
MSI Gaming 5 z97
i7-4790k
I'm trying to connect my Rocksmith Realtone cable (usb audio) to a usb port on my pc and whenI right click the "Usb audio device) in device manager, this pops up under properties. There is also a yellow exclamation mark on the device.
This device cannot start. (Code 10)
The I/O request was canceled."
Now, like I said, this is only on win 8.1 64x. I installed win 7 64x on an older hdd and put it in my pc and the cable was recognized right away and was usable. I have tried:
Manually uninstalling the device, and reinstalling
Manually installing the device driver
Formatted ssd and did a fresh install of win 8.1
Tried it on win 7 with same pc and it worked fine
Updated realtek drivers
Updated Nvidia drivers
Disabled xHCI in bios
Disabled legacy usb support in dios
Disabled eHCI in bios
Enabled usb powered hubs in bios
Disabled selected powering in power options + made a new high performance profile
Here are photos of the problem
http://puu.sh/gPfLJ/73044b5afe.png
http://puu.sh/gPfNm/9e63769f7d.png
Every other usb device I have/try works. I tested all my usb 2.0 and usb 3.0 ports and they all work with my mouse, keyboard, and flash drive.
I'm not really sure where to go from here. I contacted Ubisoft (maker of the game Rocksmith) and they said it was a driver issue and I haven't received any more help. I'd really rather not need to dual boot win 7 and win 8.1 just to use the cable.

Paul
Given what the cable does and what device manager looks like it is a driver issue. Their driver. Your best bet is to contact the developer BUT I do wonder if you have tried re-installing the driver in compatibility mode for win 7
To install in compatibility mode do the following:
Right click the installer>properties>compatibility>choose OS
http://windows.microsoft.com/en-US/windows-vista/Make-older-programs-run-in-this-version-of-Windows?SignedIn=1
(works in vista, win 7, win 8, and win 10)
Wanikiya and Dyami--Team Zigzag

Blank Screen No Beep No Post on new Z87-G45 Gaming

I posted this on another forum, but since I think my issue might be a bit different I figured a new message would be better.
I switch on older mobo with the this one, new ram, and new Cpu.
When I power it on everything spins up but no post no screen no beep nothing....just spinning fans.
I did all the tests, plugs, bent socket, ram chips, etc...
Since I was switching out a older motherboard with this one, I knew my power supply was good but who knows.
Today. I took a case and stripped it down to metal...put in all the correct mounts in the correct positions, new (in box) Antec 650W PSU
Mounted the board in the new case, connected the speaker, usbs and switches. Plugged in the PSU.
Note: I didn't hook up anything. No Hard disk, no DVD drive, no keyboard, no mouse, nothing.
plugged in the monitor (via DVI)
turned it on...same result. Spinning CPU fans but no beep and a blank screen.
BTW, I registered at the MSI support site but since I send in my serial number tag for the rebate I couldn't register a product.
MOBO: Z87-G45 Gaming purchased 12/30/2013
CPU: i7 4771
RAM: Patriot 2x8GB (in slot 2 and slot 4) PC3-15000 1866Mhz
PSU: Antec 650W
Yesterday I even pulled out the multimeter and started look at the voltage numbers...not that I know what they are supposed to be.
What else can I try?
Any help would be great and thank you!
Gene

Just an update.
I returned the board to Fry's and while there, there was someone else returning the same board for the exact same reason. He got a different board and I just exchanged mine for the same model (even though it was an open box).
I followed xmad's advice and did a out of case test with it. While sitting on the plastic 'Conductive Grid Bag, I plugged in the CPU, the RAM and the power. Hooked up the DVI and turned on the power.
and....got a message on the screen about the amount of memory has changed.
I'll take that. Putting the board in the case and hooking up all the wires now.
Thank you xmad for helping me out....at least I know I wasn't going insane.

Help! Can't overclock new Z87-G45 Gaming without Event 41 Task 63 shutdowns

I'm running into a frustrating problem with Event 41 Task 63 "unexpected shutdowns" when I'm trying to overclock the computer I recently built. The machine shuts down instantly and seemingly randomly under light load, often when it's idle. It doesn't BSOD, there's no crash dump, and the bug check codes are all zeros in event viewer. It doesn't shutdown while stress testing or playing games. It's certainly not overheating.
If I run the processor at default clock this doesn't happen, or at least, it hasn't so far. But when I dial in a modest 4.2ghz overclock, it'll reliably happen once or twice daily. The thing is, my overclock will stress test for 24 hours stable with every program I've tried (Intel Extreme Tuning Utility, AIDA64, Prime95) and passes Intel Burn Test 10 passes at very high. It only seems to generate the Event 41 errors while idle or web browsing.
Steps I've taken so far that have not solved the problem:
- replaced PSU
- replaced memory
- checked cable connections to motherboard
- flashed bios to latest
- updated all drivers to latest
- disabled C-states
- disabled adaptive voltage and dynamic multiplier
- disabled sleep in Windows power plan
- disabled all but one audio driver
- verified hard drive passes dskchk
- verified memory passes memtest 12 hours
- verified sfc/scannow gives no errors
I'm close to abandoning overclocking but that's disappointing.
Here are my system specs:
OS: Windows 8
Motherboard: MSI Z87-G45 gaming
Processor: Intel i5 4670k
Cooler: Hyper 212+
Memory: Gskill 2x4GB 1600mhz 8-8-8-24 (Haswell compatible)
Video card: MSI 770 GTX Twin Frozer
PSU: Seasonic G-series 650W (Haswell compatible)
Firewire Card: SIIG 2-port PCIe
Drive: Seagate Barracuda 1TB
Optical: ASUS DRW-24B1ST
Here's the overclock I've been attempting:
Core multiplier: 42
Vcore: 1.16v
Ring multiplier: 41
Vrin: 1.15v
Vccin: 1.85v
XMP enabled (1600mhz, 1.5v)
(all other settings default in MSI bios)
Can anyone suggest to me what might be going on here?
I've tried raising vcore to 1.19 and running fixed voltage with no difference.
Are there other settings I should try changing? One thing, for example, is that I've left vdroop control on auto. I have different % options in the MSI bios, should I start experimenting? I read that Haswell has little vdroop so I didn't mess with it.
Is it right to assume this isn't a motherboard problem, since I don't seem to get the unexpected shutdowns when I'm running stock clocks? I think I've ruled out the PSU and ram since I've replaced them both, so if it's a hardware issue I think it's got to be the motherboard.
Thanks for any help.

I know this topic is old but i have been having this same problem as andy and i cant figure it out. Also im sorry if i wasnt suppose to continue on someones thread but i thought it would be easier since we had the same problem. I have the same mobo and cpu, this only happens when i try to OC. when i set it back to stock bios it doesnt happen. Event id 41 with a random reboot and no BSOD. i dont know what to do anymore besides revert back to stock. IF anyone can help me let me know.
i have oc to 4.4 multiplier with 34x uncore ratio.
things i have tried. set everything to auto except those two settings above.
changed oc multiplier to fixed/dynamic.
turned off xmp lowered ram to 1333mhz ddr3
tested vcore from 1.15 to 1.265 in bios.
vccin at 1.9 to 1.95
vring to 1.15
auto offset settings (vcore/vrin) - also tried .001 offset as well
turned off and on c-states
C1E off
ram timing and volts to auto or manual timings of 9-10-9-28-2 1.5V which were found on the box of ram
ive ran memtest+86 for 4 runs with no problems
sfc/scannow -checked out ok
ran antivirus/malware
ccleaner
lowered cpu multiplier to x40
i passed AIDA64 and prime95 with 6 hours each with vcore at 1.2 but its reboots randomly when on light load like internet browsing.
this whole computer is 2 months old.
specs
MSI G45 Z78 motherboard
4670k cpu
G skill 1866 2x8GB DDR3 Ram
EVGA 760GTX
H100i cooler
seasonic G series 750W
samsung SSD 840 250GB
2TB toshiba HDD
5 rosewill fans

Z87-G45 Gaming - Boot error code A2 (stalled)

Hey folks,
I just purchased this board with an i5-4670k
I have a weird issue with the boot process. It doesn't occur at bios default values, only when I change them.
Here is the steps I do prior to get this stalled on BIOS load screen
1- I change the OC settings to get to either 4.2 or 4.4GHZ (1.29v for CPU 4.4ghz and 2v for input)
2- hit F10, save and restart
3- Boot normaly into windows.
4- Launch AIDA64 to stress test the system for 8h. Yes I did the 8 hours at first. It successfully passed the stress test.
5- I browsed a little bit.
6- I played battlefiled
No issue so far.
7- I shutdown the computer.
8- I then restarted it, and BOOOOMM. It stalls on the black screen, prior to the Dragon screen, with a A2 code in the lower right corner.
So I know the the OC is fine, since the stress test is OK for that long. I tried it several time, but only stressed it for 30min, then reboot and BOOMMM again. :/
So can someone, from MSI, help me?
Thx
System info:
MB: Z87-G45 Gaming
BIOS: v1.6 (Which I falshed from the BIOS menu)
CPU: i5-4670k
RAM: Corsair 8GB (1866MHz)
DISK: Kingston SSD 120GB, WDC 1.5TB SATA3, LG BD/DVD

Hey!
I decided to chip in since I have almost the same issue.
My PC boots to Windows and runs just fine apart from the 2second A2 debug code delay. Been playing games like BF4 for a good amount of time etc.
I just seem to be getting that same A2 debug code whenever I boot, seems to be the WD Caviar Red drive I just bought a week ago, already tried a few different sata and power cables, which dont help the case. When I unplug it the boot happens normally without any debug codes. Thing is the HDD seems to be working just fine, tested it with HD Tune Pro and CrystalDiskInfo. Also im not certain, but pretty sure that the A2 debug code only started happening after I installed a GTX 770 (day after the WD 1TB Caviar Red drive). Then again that doesnt make much sense? Since then it would most likely be an issue with the PSU, but seeing how I can play BF4 on high settings for 2hours straight it most definately isnt I think. My problem doesnt have anything to do with overclocking though, since I run everything on default.
Any ideas? And again, sorry for chipping in your thread. Just saw the same debug code problem and thought I shouldnt do a new one.
Specs:
i5 4670K
MSI z87 G45-Gaming
MSI GTX 770 TF OC 2GB (old gfx card HD7870)
8gb G-Skill Ripjaws 1333mhz
2x 120gb SSD (Kingston and PNY)
1x WD Caviar Red 1TB HDD

How to get Super-Charger to work on Z87 G45 Gaming MB.

Hi, how can I get the MSI Super-Charger app to work on the MSI Z87-G45 Gaming MB?
There is no Super-Charger item in the Windows Taskbar like it does with the MSI P67A-G65. I have "Show all icons" set for the Taskbar and the latest Super-Charger software update is installed. When I click on it, it just tells me that the Super-Charger is already running. However, I can't see the icon to open it up to change any settings like I can on the P67A-G65 Motherboard.

Quote from: hpipiw on 25-November-14, 09:47:03
Z87-G45 Gaming doesn't have red USB charging port.
So it wouldn't show the icon, but when you plug in a device for charging, it seems will show a remind message to tell you it's charging.
Without this you can't use Super Charger. I know it's on the disk that came with motherboard (same happened to me) but without this red USB header you just can't use it. If you would have this usb header, then your device (whatever would it be) would charge even if the PC would be off.

I recieved a new faulty MSI Z87 G45 Gaming Motherboard ?!

Hello,
I ordered an MSI Z87 G45 Gaming Motherboard a couple of days ago and received it. 3 Days ago I received my power supply so I could start to build my gaming build. Once I wanted to put my CPU into the CPU slot on my MSI Z87 G45 Gaming motherboard I noticed that the CPU slot had bents on it. I quickly contacted my seller and he told me to contact MSI Support since they have this covered. Please can someone help me sort this out.
Best Regards

Quote from: xmad on 20-December-13, 10:35:10
If you are in the UK, the reseller needs to handle the RMA. I would recommend calling the re-seller back and raising cain with them until they take it back.
As for repairing the pins, it is usually fairly simple. A bright light and eyeglass screwdriver usually does the trick.
Thanks again xmad,
But I think I would rather replace the motherboard since it may have problems later. You never know why the cpu slot was damaged in the first place, maybe other components are also affected..
Regards

Sound Problem With new motherboard Z87-G45 Gaming

2 days ago i bought a new motherboard msi Z87-G45 Gaming ,
when i started playing my favorite game (cs go) i noticed that the sound at the left and right are louder(way louder it even hurts me ears )
and the sound at the front and the back are just normal, i also noticed that quality of the sound is worse , so im wondering if the onboard soundcard is broken or has it to do with something else?
and yes the Realtek Hd Audio driver is installed
im using the onboard soundcard Realtek ALC1150
and the headset Siberia V2 Steelseries
I am new to the forum if i posted this in the wrong section or something i apologize
i also like to apologize for my bad english.

>>Posting Guide<<
Apart from Realtek you could install Sound Blaster Cinema.
Try to reinstall the drivers >>Realtek Downloads<< with the latest available.
Try different headset/speakers.

Z87-g45 gaming - Damaging my RAM?

OS: Windows 7 64-bit
CPU: intel Core i5 4670k
Motherboard: MSI Z87-G45 Gaming
GPU: MSI Nvidia GTX 770 2GB
RAM: Corsair Vengeance 16GB(2x8GB) DDR3-1866
Hi,
When I first built this rig, there were no problems. After about a month, BSODs and random errors started popping up. Memtest86+ found errors on one of the RAM sticks (2x8GB Corsair Vengeance 1866 kit). So I got the RAM kit replaced.
Replacement kit worked fine for about a month, and once again the same thing. I did of course test with Memtest86+ right away and there were no errors. My feeling is that the motherboard is perhaps overloading the RAM in slot 2. I believe it was the same slot that the last stick got damaged in, though I can't be 100% certain of that.
I've made no changes to the BIOS configuration during all this time, so everything is still set to the default settings. I haven't updated BIOS. No overclocking either.
Any suggestions? Should I make a ticket with MSI? Could this all just be bad luck with RAM?
Thanks in advance,
Iain

Everything is default? 1866 'rated' RAM is not default. What does CPUID's utility CPU-Z show for RAM speed in the Memory Tab? XMP enabled?
Bad luck? Possibly, but with over 3 dozen MSI mainboards, P45 Platinum to Z87 MPower Max, our family and friends are using Corsair RAM exclusively for at least 5 years, not one has had a RAM stick fail yet.

"Device Cannot Start - Code 10" - Windows Vista Error, w/ 2nd Gen. Nano

I'm having trouble with my Nano and Windows Vista. The computer is recognizing the iPod just fine and seeing all of my songs, but nothing will play and the diamond bar does not move. I can't hear previews online either.
Under device manager, a yellow "!" shows up for the iPod, and it says "Device Cannot Start - Code 10" when I check. All of my drivers and updates are current as of today. So is iTunes. Any thoughts?
It worked before, but now it's not.

This is a reasonably common error on a PC when there is a problem with either a USB device, your USB cables or hardware, or the system drivers.
In a case where, as you say, the device works properly with other computers, the problem is more likely to be with the hardware or drivers on the computer you're trying to connect to.
See this site for some hints:
http://www.pchell.com/hardware/usbcode10.shtml
I found it via a web search; I don't have any connection to that site.
The good news is that your iPhone is probably fine.

Flashing Z87-G45 GAMING bios

Hi I'm in need of new bios for my motherboard Z87-G45 GAMING current version is 1.A0 (out of the box) and latest ME drivers .
I will be using MSI Forum HQ USB flashing tool.
Windows 7 64 bit
Thx for all the help in advance.

Quote from: Chike on 24-March-15, 02:36:00
You do not need to update BIOS just because "it is the latest version", flashing BIOS is always a risk, do not flash unless you really need to, e.g. it resolves hardware compatibility issue that you have. If it works. don't fix it.
+1
But if you want, well, we can't stop you but advise you how to do it and how to not brick the board
With MFlash and Forum tool it's always different story.. both can flash it perfectly fine, but if you get a single byte error in a file or other thing that can corrupt something while flashing, either can brick it. Use what you prefer to use.

Z87-G45 Gaming: USB3, Device Cannot Start

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