Z87-GD65 USB 3.0 Issue

I've owned a Z87-GD65 for about a month now, and USB 3.0 has connection issues:
I have an external usb 3.0 harddrive that will randomly disconnect and reconnect several times a day. It also tends to disconnect when waking from hibernation or sleep mode. The harddrive doesn't have this problem when plugged into the USB 2.0 ports.
Troubleshooting completed:
Tested multiple usb 3.0 ports with the same result.
Tested harddrive in usb 2.0 ports with no issues.
Flashed motherboard BIOS to newest version with no change in results.
Disabled power saving mode for both the harddrive and the usb 3.0 controllers with no change in results.
Uninstalled and reinstalled latest drivers for the usb 3.0 controller with no change in results.
The intermittent nature of this problem is beyond frustrating. What can I do? Do I need to RMA the board?

Quote from: Sea Dog on 24-May-14, 08:04:12
This is a user to user forum. Admin and moderators are just simple MSI product users just like you and me. You want to call me a ? Be my guest. Due to forum rules I can't call you or the other poster what I really think after that comment.
You were rude for no reason whatsoever. If you don't like being called a , you shouldn't act like one. It is tragic that I have to explain this to you.
Then you escalate the situation with the promise of naughty words to both me and yet another stranger that has done absolutely nothing to provoke you? Are you really not seeing why you were called a and then laughed at when you got defensive about it?

Similar Messages

Z87-GD65 USB and ATA/ATAPI Bridge Issues

I just installed a new Z87-GD65 into a Silverstone HTPC case and I'm having weird issues with all USB 3.0 ports. This problem occurs on both a Windows 10 technical preview install and a Windows 8.1 install. Everything is updated including the BIOS and, as far as I can tell, installed properly. I used Live Update 6 to verify the integrity of the motherboard drivers and BIOS version. I also double checked the build for any potential shorts or incorrectly plugged in devices and everything seems to check out.
Basically, what seems to be happening, is the computer is constantly losing connection with the USB 3 ports and is re-"scanning" to gain connection again. This makes all the USB 3 ports useless for any media or storage device and is extremely annoying when used with a mouse and keyboard. This "re-scanning" if that is what it is, is also causing all the i/o ports to freeze for a second or two so if I let's say, double click on a folder and this "scan" occurs, it takes a few seconds for the the folder to open. I also notice that a storage device plugged into any USB 2.0 port is more sluggish than usual and there is an overall delay in all mouse/keyboard input. This is a new motherboard and a new build although I have used all this external equipment and some internal with another computer with no issues at all.
System Specs:
PSU: 850w Coolermaster with front panel fan control
Motherboard: MSI Z87-GD65
CPU: Intel i5 4670k
Video Card: MSI GTX 770
RAM: 16GB of G-Skill Sniper series memory
Storage/Media:
128GB Samsung SSD (OS)
2x128Gb Crucial SSD Raid 0 (Games)
1TB Western Digital black (general programs)
2x2TB Western Digital Green (storage)
I also have a Medisonic 4-bay USB 3.0 enclosure with 3x2TB drives and one 3TB drive.
If this is a Windows issue I'll re-install Windows 7 but if this is a hardware/driver issue I'd like to know how to fix it if possible as I can't return or exchange the board.

Everything works, or is at least detected, fine in BIOS. I already messed with the hand off settings and no dice.
I got tired of dealing with it so I formatted an installed Win 7 unfortunately the problem is still there. It's much less pronounced so I can actually use the computer without the weird freezing and stuttering issues but any time I try to transfer and or unzip any large file windows will lose connection and I'll get a "USB device has Malfunctioned" error. This does not happen on my other PC, unfortunately I need the hard drive bay on this PC.

New Z87-GD65 USB Issues?

Trying to find out if I need to return a newly installed board to the store for an exchange. I have another PC, with this same board, that was built back in August, and it works great.
If I go into the BIOS, sometimes the USB drive is detected and sometimes not. Had to reboot 3 or 4 times to even get it to see a usb drive to load Windows 8.1.
In windows it will detect a usb flash drive about half the time. I have an ASUS N-53 USB Wireless stick that has only been detected one time. NOTE - All of the items I have plugged in work without fail, on the same board, in another PC. I thought it first it was maybe the front ports in the case (Fractal Design R4) but it has the same issue on the backside ports that are coming directly off the board.
I have reset the bios to defaults and also flashed the bios to latest. Also tried it on bios B to make sure it wasn't something specific to BIOS A. Since I was having the issues before even installing Windows, I'm going with a faulty board. Before I go through the trouble of returning the board, is their anything else I can do to check?

As a follow-up...
I went back to the store and did an exchange. The new board is working like a champ, so I assume the USB controller was bad on the original. Just got unlucky on that last one.
As I stated previously, this is my second Z87-GD65 and I really like it. I would recommend.

Z87-GD65 USB headset and BIOS 1.7 problems

OK...as i've stated on these forums before there is a problem with attaching USB headsets with this motherboard. There is already many posts about the problem so it "is a problem". F.R.E.Q 5 headphone will not work with the mobo, other people on these forums have also complained about razor headsets not working, as I agree with that it is a well known razor has compatibility issues I still think this is a mobo issue that MSI need to address. Logitech G35 work fines...but every other usb headset i've tried doesnt...this is on both 1.3 bios and 1.6. I've also tried other workarounds to no avail.
Any MSI guys readin this...these are the headphone i'm talking about
http://www.cyborggaming.com/prod/freq5.htm
NOW..the BIOS issue...the new 1.7 that has been released...DONT FLASH IT....it just bricked my mate mobos...lucky the GD65 has dual bios. I tried it to see if it happened to get his freq 5 working...but the PC wouldn't post.
Any comments or development on this situations on this issue will be greatly appreciated.

Quote from: Nichrome on 08-December-13, 03:57:18
Personally I don't think it's a problem with a BIOS.
Have you tried updating all the drivers? Especially Audio..
Like I said, i've tried every workaround from bios to drivers. Been on these forums, other forums, other sources and no solution seems to work. There is nothing wrong with the headphones as they work on every other PC i've tried and those have had different mobos. Those headphones even work on my Z87 MPower MAX no problem..it is just this Z87 GD65 board. Could be just a bad apple out of the bunch...but I doubt we'll get a RMA for it just cause one sort of headphones wont work on it. Now my mate got a pair of $170 headphones sitting there he cant use.
And as the to 1.7 bios...just by going off the few posts on here i'd be pulling it asap, obviously not alot of testing has been done on it. Just lucky the board has the dual bios option.

Z87 gd65 - usb flash drive dont work but keyboard work

HI How are you
I have a msi gd65 z87 with i5 4690k
the problem
usb do not work with flash drive and wifi dongle
It work with keyboard and mouse
I have energy in the usb because my smartphone get charged but it will not be connected in the windows.
The usb flash drive do not boot. I tried all ports and different flash drive.
My only way to flash a bios is in windows ( maybe using a cd or hard drie too boot in dos, I will try later)
My ideia is to downgrade from 1.B to 1.A
Because in the site of MSI says that my processor is compatible with the bios 1.a
I am here because to find a solution, my last option before send back this motherboard
tks for the help

Download abd Install Intel USB 3.0 drivers.
http://www.msi.com/support/mb/Z87-GD65-GAMING.html#down-driver&Win7 32

Z87-gd65 --USB Headet not working and cant bios

Ok, i have a z87-gd65 and my usb headset will not work at all in SLI. I take one card out, it then seems to work..sumtime, must take it in and out everytime i restart PC and hopes it works.
After some research I seem to need 1.4 or higher beta bios to solve this problem however after following your guides to the letter the board refuses to update bios. When you click the file through MFlash the system just freezes. Im worry even it 1.4 or higher bios come out of beta and are standard I will still not be able to update the bios and i'll be still in my first predicament...no usb sound working.
Please help...or should i just RMA the board??

USB stick bootable? If not, use the forum tool 'Fix My USB Key' option first. USB stick formatted FAT32? Follow the instructions in the link.
https://forum-en.msi.com/index.php?topic=169827.msg1253353#msg1253353

Z87-GD65 USB madness....

Hello -
Fresh install of Windows 8.1 Pro...on the GD65 w/ 4770k.
Installed fine w/ optical disk everything looks good - stable etc.... With one exception! My USB keboard and mouse work great, however if I plug in a thumb drive or iphone I get some really odd activity. The phone will charge, but will not connect. The thumb drives (i've tried a couple now that work in other PCs) connect and disconnect rapidly. If i'm fast, I can catch it every now and then for a couple seconds but it disappears pretty quick. My mobo is a C2 rev. and it came with 1.8. I tried to flash within the BIOS, and could not get it to read any USB drive on all ports. I tried using the MSI tool to make a bootable and didn't have any luck. (i've enabled legacy devices in BIOS, and changed the boot order and also tried F11).
I flashed successfully to 1.9 with the Live Update tool but i have no change with my USB ports. FWIW when i'm in the BIOS and plug in a USB thumb drive I get brief freezing where the mouse becomes unresponsive... also I see a 9C (at the bottom right when booting) error when rebooting occasionally which goes away if I pull the thumb drive out.
Am I missing something?.... help a frustrated guy out?

Also i have tried multiple times to boot from the usb - to get the system to recognize the usb it has to be in a usb 3.0 port, and then restart and (with all other boot devices disabled) it says "missing operating system" I've tried this on 2 usb devices from another pc after applying the USB fix and still nothing. Interestingly enough if i hit f11 and get the usb stick to appear and select it... it boots to windows which is crazy as I've disabled the ssd as a boot device.
I'm really at a loss here.
Also, I tried disabling the various usb functions in BIOS... no effect.

MSI Z87-GD65 USB Razer Megalodon not recognized by windows!?

Hi guys, I recently just upgraded my PC and everything is okay except my USB Headphones are not recognized on this system oO I had to reinstall windows to get the motherboard to be compatible with my setup and after updating windows and looking up the problem, I haven't found an answer.
The Headphones work 100% sure because they worked on my old mobo and my laptop that is right next to me.
Says its an unknown device and has a ? next to it. Also these headphones use the Windows USB Generic Audio Driver but for some reason its not working.
Any help would be appreciated alot

Try the latest Bios: >>Beta BIOSes<<
I will check for a newer version as well right now.
Edit: .141 is the latest.
Might want to check for a firmware update for the usb device as well.
Edit#2: Install the ram properly and see if that changes anything. Locking this topic as it is a duplicate.

MOVED: Z87-GD65 GAMING KILLER NETWORKING ISSUES

This topic has been moved to Intel Core-iX boards.
https://forum-en.msi.com/index.php?topic=174253.0

Quote from: DR3WST3R on 02-November-13, 22:37:04
hi, got my new board yesterday but having big problems with the killer network manager and bad lag issues, every boot i get http://s601.photobucket.com/user/Reaper_of_souls/media/Killernetworkspeedtest.png.html , when i try to use the dam program i get http://i601.photobucket.com/albums/tt96/Reaper_of_souls/Desktop_2013_11_02_10_23_01_369.jpg . i no for a fact flash is installed and adobe verified its installed as have other flash verify sites, how do i sort this problem as i'm seriously ready to remove board and send back to seller
Open http://www.speedtest.net/ site from Internet explorer [Not with other browsers]
and let flash player to install
the flash player version must be for Internet explorer, not for other browsers.
then killer manager will able to perform the tests

Z87-GD65 Reboot Issue

I've been having a bit of a strange issue with my new board (Z87-GD65) since installing it. Anytime I perform a reboot, the computer will stayed powered on as it normally should, however the display will disconnect and not display on the monitor. This is the case even outside of Windows (as I first discovered it when rebooting before installing Windows on it at all). The computer will turn on and display video normally when turned on from being completely powered off, however when doing so from a reboot, my monitor displays a "no signal" message, and displays nothing. This continues to happen when switching between the two DVI ports on my card (even when switching them in the middle of the issue).
Again, this only happens when restarting the computer, whether from inside of Windows or not. The result is that I end up having to do a hard shut down, and turn back on the computer.
I have flashed my BIOS with the most up to date version, and I have not tried any over clocking yet, so short of the BIOS flash, all of the settings are on their defaults.
Hardware Used:
Z87-GD65 Board
Intel Core i5 4590S
NVIDIA GeForce GTX 560 Ti
Corsair Vengeance Pro Series RAM, 2x4 GB DDR3 2400MHz
Seagate 2GB SSHD
Corsair GS800 800W PSU
Using On Board Audio, NIC, and USB
If it matters, or if it comes down to it being a power issue oddly enough, I'm also using an after market cooling system for my CPU.
Thanks to ANYONE who has any ideas as to what may be causing this.

Quote from: sunraven215 on 04-June-14, 16:42:02
I have exactly this issue, when I try and restart the screen shuts down and the pc keeps the powerbutton on..it just sort of hang with fans on.
There's no issue when it starts 'manually by clicking the startbutton'.
I updated the bios like different websites suggest, and like you did. I lean toward trying a new powersupply now since thats the only old thing left in my pc. Everything else is completely new.
This post was great inspiration on what to do to fix it.. however seeing that it didnt work for you I'm abit discouraged to be honest.
Maybe some of you have suggestions to what can be tried to fix it. What I tried :
- (my husband) Trying different settings. I cant recall them, i'm not that technical (then returning settings in the end to default, since the only reaction I got was the computer refusing to start my win7.)
- I have the newest driver for my 1150 board (ver. 1.20). Flashed it from an usb as the guide said.
Did you get your issue fixed?
Specs for my pc, appologies if it's lacking, typed what I understood.
Board MSI Z87M GAMING
VGA Geforce GTX 760
Intel core i7 4790 CPU 3,6GHz
Bios 1.20 AMI OEM
HDD Samsung 120 SSD SATA600
HDD Samsung 500 SSD SATA 600
RAM Kingston 16GB DIMM DDR3
Windows 7 Ultimate 6.01.7601
Mine was never fixed. :/ After the last BIOS flash suggested in this forum, it won't even come on from a shut down, even with a brand new board (swapped it after I thought that update bricked it).
I was thinking the PSU, I just don't have another one to test and I know it worked fine in the old build. This whole thing has been a disaster.

Z87-GD65 motherboard issues NEED HELP!

I just built my first gaming PC whit the Z87-GD65 motherboard from MSI. From time, everything is installed and ready to go, expect the CPU watercooling cooler.
But, i got a few issues whit the motherboard.
First, When i installed the drivers, i get an error for installing the bios (7845v13) and WIN78_64 drivers.
Error message for 7845v13 BIOS: The version of this file is not compatible with Windows - version you are running. Refer to your computer's system information if you need an x86 (32 bit) or x64 (64 - bit) version of the program, and then contact your software publisher.
Error message for WIN78_64 Drivers: This system does not meet the minimum requirements to install the software.
I tried to run as admin, but still.
Next issue that the boot up for windows 7 is much slower when i did install the drivers. It took me like 5 seconds or more to start up as new. Now it takes around 15 - 10 seconds.
Next issue is pretty much about that i cant use my keyboard at startup to go to the bios, or change the system settings. I have tried between 3 keyboards, and still. I know that i can get access to the bios for the motherboard, but still, i really don't want to open the case every time.
Here is my system specs:
CPU: Intel Core i7-4770K Processor
GPU: EVGA Ge-Force GTX 780 3GB PhysX CUDA
PSU: Corsair AX 760 PSU
CPU cooler: Intel stock cooler (Upgrading to H110 watercooler)
Case: Phantom 820
Motherboard: MSI Z87-GD65 Gaming, Socket-1150
HDD: Seagate Barracuda® 1TB
Optical drive: ASUS DVD Writer, DRW-24B5ST
OS: Microsoft Windows 7 Pro 64BIT
RAM: Kingston DDR3 HyperX 1600 MHz 16GB Black
SSD: Intel® 335 SSD 240GB
I am really looking forward for help!
Nfexf.

Hi,
I Personaly trust more the flash tool inside BIOS. And so i havent seen those type of OS problems
Isnt that WIN78 driver for that videocard inside the CPU?
-- And you are now useing, EVGA. So it dont see it in use at the moment.
Did you format that SSD when you installed OS on it?
-- For SSDs only "Secure eraser" to wipe it clean and if must then "fast format".
Hope this helps. Mummy
Edit: Duble check that the automatic defragmentation isnt on, on that SSD.

Z87-GD65 - Disconnetions on usb 3.0 hardisck

Hi, i have a problem with continue disconnections when i use my hd 3.0, everytime i try to copy files, hd disconnect and riconnect suddenly;
thats happen only on my pc, i just tryed on others pc and hd works properly. I just tryed to update biose and to install new intel driver for USB 3.0.
Sry for my bad eneglish.
Some idea??

Is this win 7 or win 8?
Have you installed all of the latest drivers from the MSI website?
http://www.msi.com/product/mb/Z87-GD65-GAMING.html#overview
Next check for firmware updates for the USB disk.
Finally update the bios of the mainboard:
>> BIOSes<<

MSi z87-gd65 OC Genie and RAM frequency issues

Hey all,
I just built a new computer (my first build), and am quite glad with the capabilities of the machine. However, whenever I try to turn on OC Genie or bump up my ram speed to 2400 MHz(I believe this is the native speed, but the motherboard puts it down to 1333MHz) the system fails to boot, and sometimes hangs in a rebooting cycle. Eventually, the motherboard gives an error on the screen saying that the changes made have failed and was restored to default settings, and to press f1 or f2.
I admit I am a complete novice at overclocking, and probably do not know what I did wrong. I've updated the bios, cleared cmos, and tried both bios A and B, but have got the same results. I was hoping I could get some help on this forum and learn new workarounds! Any help is greatly appreciated.
My Build:
i7-4770k @ stock frequency
MSi z87-gd65
Corsair H100i
SeaSonic Platinum SS-860XP2 860W 80 Plus Platinum Certified
Samsung 840 Evo SSD 256 gb
Corsair Vengeance Pro 2400MHz CMY16GX3M2A2400C11R

Quote from: phantom24 on 19-October-13, 08:56:19
Hey man, thanks for replying. The first thing I tried, before overclocking, was to enable XMP from the UFEI. When i enabled it, the board would show that memory was OC'd to 2400MHz and bumped up to 1.65 voltage. This is all shown prior to rebooting. When I would reboot the computer however, the system would fail to boot and I would get the same error saying all "overclocking failed, reset to default settings". I believe that my ram is the cause for my inability to overclock. I found out that motherboard is not compatible with it at extreme speeds. The max speed I can get out of my ram is 2133MHz with no problem whatsoever in rebooting. This is without changing the voltage of the ram( keeping it at 1.5v) . If I change the ram voltage, I'm pretty sure it would fail to boot.
Yeah good luck with OCing and please let me know if you find anything useful. I'm afraid that this forum does not have much to offer, so you may want to try some other forums.
Jms and Xfx are right. By default mine booted to at 1600mhz. I enabled XMP and it brought it to the rated speed of 2133mhz. I'm not trying to overclock my ram further than the rated speed. Pointless to me, considering I'm coming from a rig that had ddr2 with 800mhz. As you can see in my pic, the one with blue LEDs is the 7.5 year old build. Still going strong. Anyhow, if you do overclock, make sure you disable the XMP. That way you can eliminate another possible instability issue. I'm a member of a few forums, and I was suprised to see these forums not respond very well. For the guys who did respond, I thank you! You may also want to check out overclock.net There's are plenty of people there and "clubs" you can be a part of. I'm finding a lot of useful information there. Most people won't get mad about noob questions unless you do like me and ask the same ones in multiple threads lol! Hop on over there and check it out. My name there is Scotty Mac.

Z87-GD65 BIOS A Issue

New to the forum and MSI boards.
This happened about a month ago when I was using "Live Updater" (I know, BIG mistake). My system crashed during the update and would not restart afterward. The screen would just go black then the system would restart and sit with a black screen. At the the time I needed my system running and just booted up using BIOS B. Everything worked and is working fine when using BIOS B. So now that I have a little extra time on my hands I decided I would fix the corrupted BIOS, but I'm unable to get the USB drive to boot. I tried the method of booting with the good BIOS and then flipping the switch to the failed one and flashing from the USB drive. It got about 50% and my system reset with the same black screen. My debug is coming up with code 36. Any ideas?
System specs:
4770K
Z87-GD65
16gb 1866 memory
gtx 760

Quote
Last week I replaced a defective Z77-GD65 with a new one. Since the first one came without an operational BIOS last August (I fixed that somehow with a BIOS-update on a memory stick, but I can't remember how I did that!) I just assumed the BIOS on the new board would be outdated too. So after a succesful trial boot-up I updated the BIOS (10.8 to 10.10).
After that, I could no longer boot into Windows: soon after starting the OS-boot the system would restart. Back to 10.8 I have had no more trouble. I am thinking the newest BIOS-version is no good.
Are you talking about a Z77 and not a Z87 as listed in the topic title? Did you post in the wrong thread?

Issues with bios 1A0 Z87-GD65

Hey !
so i updated my bios to the new 1A0 bios and since then I've got an issue with the PC that it wont shutdown or go to sleep.
I have to force shutdown by pressing the button and after that it works perfectly when i boot again.
The weird thing is last night i could shutdown fine after 16h idle. This has happened twice now so I'm checking if anyone else has the issue or that there is a known bug?
Z87-GD65
4770k
780GTX

Wow that sounds like it sucks: I've been able to solve tons of problems with my computer, first Z87-G45 (never RMAed) it's been stable a few months and I expect it to be stable indefinitely. The first over four months an official NVidia driver was causing my computer to completely lock up about every six hours, this is the GeForce forms thread from that: https://forums.geforce.com/default/topic/672846/?comment=4211121. It took me 4 months to finally catch nvstreamsvc.exe leaking, and ultimately lock up the computer. You can see at the end of the topic an NVidia rep says the bug is fixed in the latest version of GeForce Experience, that's all that NVidia had to comment on that bug (pretty pathetic support).
I figured out why the computer wasn't idling to sleep which is in my last reply.
I figured out that Windows 8 picture password failure could have been a virus and I have to enable enhanced 64-bit security features in Internet Explorer. http://answers.microsoft.com/en-us/windows/forum/windows_8-security/picture-password-enrollment-failure/c63a5102-daa6-4842-a4fb-2e658e4cab29
I figured out the "Windows Live Photo gallery screen saver themes aren't supported by video card" bug. I have to run the Windows Experience Index test before upgrading to Windows 8.1, crazy Windows bug: http://answers.microsoft.com/en-us/windows/forum/windows8_1-desktop/screensaver-windows-live-photo-gallery-error-this/26644ec3-9cb5-4214-8bb5-f2882cfff547
I figured out what was causing a %1 on the Windows 8 open with list of photo file types: who would have thought it was caused by QuickTime 7: https://discussions.apple.com/thread/6254474
I figured out how to solve an MSI Command Center bug, who would have thought disabled Windows Media Player in Turn Windows features on or off then re-enabling Windows Media player would solve that.
I figured out to get Adobe Illustrator CS2 to work correctly on Windows 8.1 I have to enable XP SP3, and Disable display scaling on high DPI settings compatibility features.
I am just accepting that Intel Rapid Start doesn't work, but hopefully will with driver updates. Just like SLI in the beginning.
Those bugs I figured out on my own by hours upon hours of troubleshooting myself. No support phone call or e-mail was ever helpful at all in figuring out those bugs. Once in a while someone is helpful and is better than me but rarely. I hope you take that with a sense of humor, and I just thought I'd dump some troubleshooting solutions out there, if you ever run into anything.

Z87-GD65 USB 3.0 Issue

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