ZAA causing Windows 7 to hang

I have been tracking an issue with my Windows 7 systems (both x86 & x64) where the system will randomly hang. Usually this is when the end user launches a program. The latest shows the program starting to launch, windows 7 shows the spinning wheel but never launches the app. Eventually the computer will stop responding all together. you can move the mouse and the num lock or caps lock lights will react but nothing within the OS will react. Most of my end users are just powering off the computer which is causing even more problems with the OS.
The other item I am seeing more and more of is the zenWindowsDeamon windows will hang with nothing listed. This seemed to start happening when I moved from 11.2.3a to 11.2.4. I am now running 11.2.4 MU1.
I requested the other tech to create a support request when he can but also figured I would post here to see if this is something someone else has an idea what might be happening.
Thanks
Richard

We are a eDir with DSFW, DSFW providing our XenApp 6.5 & MS SQL applications.
OES 11 SP1 Updated through September (NSS,CIFS)
ZCM 11.2.4 MU1
We are pretty much a Dell shop, Optiplex Series Desktops, Latitude Series Laptops. I am also in the last 1/2 of the XP phase out.
We have a mix of RealTek onboard on the newer Optiplex Systems (Typically Win7 x64) and onboard Broadcoms for the XP machines.
I have currently standardized on the NC2SP3(IR3) as when I first tested the IR5, I had issues which have now been resolved, I just have not rolled out the IR5 yet.
I had numerous problems, that I believe started after the update to 11.2.4 (NO MU1) we stayed at this version for about 2 weeks, I deployed some ZAA clients and had numerous reports of issues. After researching it a bit more, I updated to 11.2.4 MU1, in which I had to open an SR as the update did not lay down clean and It would not even start when trying to re-deploy it again. I attempted to deploy the new 11.2.4.MU1 Agent and had some successso I thought.At this time I stated to have calls about being prompted with a ZCC / ZAA agent Login screen after the Novell logon indicating that the credentials were incorrect or the certificate was invalid. After some online forum research, someone indicated they had a similar issue and digging into the program files directory and re running the CASA.msi cleaned up the prompt.it seems to work for me as well.however the casa.msi install was either masking the issue or fixing itnot sure. It also turns out for some reason or another the majority of the desktops internally ended up in the wrong Location, and this offline location had no policy / servers associated as it is for offline access, so these 2 issues I believe were somewhat related..., To make matters worse, ZAA would not detect the correct location without a Physical (Or scripted / Partial hands on) hands on event after the update... I left a handful of desktops for days, they would not return the correct location I had to go to each workstation and run the following:
zac cc
zac ref bypasscache
zac cc
zac ref general bypasscache
zac unr
zac reg https://xxx.xxx.xxx:444
zac ref bypasscache
zac cc
zac ref general bypasscache
This was the only good order where I got clean results.This seemed to clean up any issues in regards to logins and being stuck in the bad location....
I have been down the road of the ZAA Cleanup utility as well.Did not seem to have the results that I was looking for on the XP machines, I have not seen a lot of issues on the windows 7 installs.However I have kind of held off on going hog wild on deploying it as I have started to see issues, and still have many older 11.2.2 Agents out there that are running well other than the location issue.
And nothe CASA.msi Install has not helped the Freeze / Lockups on the XP machines just the above issues with Location.

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"AdapterDeviceID: 0x679a
AdapterVendorID: 0x1002
Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:29.0.1,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.6.3
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EMCheckCompatibility: true
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FramePoisonSize: 65536
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D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+
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MSAFD Tcpip [UDP/IPv6] : 2 : 2 :
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useragent_locale: en-US
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I am running a Minecraft server and I have a static IP set up, but I've been doing this for three years without issues so I don't think that's the issue either.
I have tried disabling all plugins. Still crashes and crashes Windows with it.
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Here's my troubleshooter info: {
"application": {
"name": "Firefox",
"version": "29.0.1",
"userAgent": "Mozilla/5.0 (Windows NT 6.3; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0",
"supportURL": "https://support.mozilla.org/1/firefox/29.0.1/WINNT/en-US/"
"crashes": {
"submitted": [
"id": "bp-588b7adc-28fd-43ab-bc02-91dda2140614",
"date": 1402766691156,
"pending": false
"pending": 0
"modifiedPreferences": {
"accessibility.typeaheadfind.flashBar": 0,
"browser.cache.disk.capacity": 358400,
"browser.cache.disk.smart_size.first_run": false,
"browser.cache.disk.smart_size.use_old_max": false,
"browser.cache.disk.smart_size_cached_value": 358400,
"browser.places.smartBookmarksVersion": 6,
"browser.sessionstore.upgradeBackup.latestBuildID": "20140506152807",
"browser.startup.homepage_override.mstone": "29.0.1",
"browser.startup.homepage": "http://scratch.mit.edu/|http://lotro-wiki.com/|http://localhost:8080/",
"browser.startup.homepage_override.buildID": "20140506152807",
"browser.tabs.warnOnClose": false,
"dom.mozApps.used": true,
"extensions.lastAppVersion": "29.0.1",
"font.internaluseonly.changed": true,
"gfx.direct3d.last_used_feature_level_idx": 0,
"network.cookie.prefsMigrated": true,
"places.database.lastMaintenance": 1402771877,
"places.history.expiration.transient_current_max_pages": 104858,
"plugin.importedState": true,
"plugin.disable_full_page_plugin_for_types": "application/pdf",
"privacy.sanitize.migrateFx3Prefs": true,
"storage.vacuum.last.places.sqlite": 1402344545,
"storage.vacuum.last.index": 1
"graphics": {
"numTotalWindows": 1,
"numAcceleratedWindows": 1,
"windowLayerManagerType": "Direct3D 10",
"windowLayerManagerRemote": false,
"adapterDescription": "AMD Radeon HD 7900 Series",
"adapterVendorID": "0x1002",
"adapterDeviceID": "0x679a",
"adapterRAM": "3072",
"adapterDrivers": "aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64",
"driverVersion": "14.100.0.0",
"driverDate": "4-17-2014",
"adapterDescription2": "",
"adapterVendorID2": "",
"adapterDeviceID2": "",
"adapterRAM2": "",
"adapterDrivers2": "",
"driverVersion2": "",
"driverDate2": "",
"isGPU2Active": false,
"direct2DEnabled": true,
"directWriteEnabled": true,
"directWriteVersion": "6.3.9600.17111",
"webglRenderer": "Google Inc. -- ANGLE (AMD Radeon HD 7900 Series Direct3D9Ex vs_3_0 ps_3_0)",
"info": {
"AzureCanvasBackend": "direct2d",
"AzureSkiaAccelerated": 0,
"AzureFallbackCanvasBackend": "cairo",
"AzureContentBackend": "direct2d"
"javaScript": {
"incrementalGCEnabled": true
"accessibility": {
"isActive": false,
"forceDisabled": 0
"libraryVersions": {
"NSPR": {
"minVersion": "4.10.3",
"version": "4.10.3"
"NSS": {
"minVersion": "3.16 Basic ECC",
"version": "3.16 Basic ECC"
"NSSUTIL": {
"minVersion": "3.16",
"version": "3.16"
"NSSSSL": {
"minVersion": "3.16 Basic ECC",
"version": "3.16 Basic ECC"
"NSSSMIME": {
"minVersion": "3.16 Basic ECC",
"version": "3.16 Basic ECC"
"userJS": {
"exists": false
"extensions": [
"name": "Adblock Plus",
"version": "2.6.3",
"isActive": true,
"id": "{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}"
"name": "Troubleshooter",
"version": "1.1a",
"isActive": true,
"id": "[email protected]"
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I'm running Windows 8.1 64 bit. My full specs are here: https://pcpartpicker.com/b/FfJxFT (I've upgraded to Windows 8 and replaced the dead hard drive now. My new drives are a 120Gb Samsung 840 EVO and a 1TB Seagate Barracuda).
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'''''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''''' {web link}
While you are in safe mode;
Press the '''<Alt>''' or '''<F10>''' key to bring up the tool bar.
Followed by;
Windows; '''Tools > Options'''
Linux; '''Edit > Preferences'''
Mac; ''application name'' '''> Preferences'''
Then '''Advanced > General.'''
Look for and turn off '''Use Hardware Acceleration'''.
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Trashing ~/Library/Preferences/com.apple.Safari*
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Sharpener Pro 3 has problems in Aperture as the Pre sharpener continually asks one to buy or activate and the Output Sharpener causes Aperture to hang. Have removed all duplicate fonts and tried using a new user account. Any ideas?

I am experiencing problems with Sharpener Pro 3 as an Aperture 3 plug-in. These are: the Pre sharpener continually asks one to buy or activate and the Output Sharpener causes Aperture to hang. Following discussions with Nik Software I have removed all duplicate fonts and tried using a new user account. Neither of the courses of action worked. Have other users experienced these difficulties? Can you suggest an alternative remedy?

I am experiencing problems with Sharpener Pro 3 as an Aperture 3 plug-in. These are: the Pre sharpener continually asks one to buy or activate and the Output Sharpener causes Aperture to hang. Following discussions with Nik Software I have removed all duplicate fonts and tried using a new user account. Neither of the courses of action worked. Have other users experienced these difficulties? Can you suggest an alternative remedy?

Ipod causes windows explorer to restart

everytime i plug in my ipod through USB and use windows explorer eg my computer/ my documents it causes windows explorer to restart everytime i open it. does any one else have this problem solved. thank you

The same thing happens to me when I plug in my Iphone 3G. I am running Windows 7

Intel processor bug causes Windows 2008r2 guest to blue screen

We recently purchased several B200-M3 blades with E5-2680v2 processors. Our UCS infrastructure and blade firmware is at 2.2(1d). ESXi hosts are at 5.5u1.
From my reading of the Release Notes, this makes the new blades vulnerable to Caveat CSCuo30572 which is a bug in the v2 processors that can cause Windows 2008R2 guests to blue screen.
VMware KB2073791 also deals with this bug
The Intel Erratum is C135
Updating the firmware (2.2(1d) probably to fixed version 2.2(3d)) is a relatively long process in our environment.
Has anyone experienced this bug? Do the guests blue screen at any particular time; e.g. when booting? Are Windows 2012 guests impacted? One of our new v2 blades was running Windows 2008R2 guests for about a week without any known problem. It has since been taken out of production.
The Release Notes (2.2) description for CSCuo30572 is: "Intel v2 processors no longer cause PSOD with Microsoft Windows 2008 R2 VM guests." Should the PSOD (ESXi crash) actually be BSOD (Microsoft crash)? Or can ESXi purple screens be caused also, crashing the entire host?
The Release Notes also indicate that the Caveat is resolved in release 2.2(2c)A. Does the A indicate that an Infrastructure update is all that is needed? That does not seem like it would supply the fixed microcode to the processors via BIOS.
I'm basically looking for some insight before proceeding with another FW update. Thank you.

Yes, it refers to Infrastructure (UCS Manager, FI and IOM). You could just upgrade the infrastructure to 2.2.3d and leave your Servers at 2.2.1d
Table 2 Mixed Cisco UCS Releases Supported
of the release notes.
CSCuo30572
Intel v2 processors no longer cause PSOD with Microsoft Windows 2008 R2 VM guests.
2.1(3a)A
2.2(2c)A

Printing duplex with HP Officejet Pro 8600 causes windows 7 OS to shut down/restart

Why when printing duplex with my HP Officejet Pro 8600 printer it causes windows 7( 64-bit) to shut down/restart. Windows message is "Windows has recovered from an unexpected shutdown. I've ran HP Hardward Diag. Utility and Print and Scan Doctor which indicated everything is working properly with the printer. Ocassionaly I can print duplex without windows shutting down and restarting, but most of the time it creates issue with Windows causing it to stop and restart. Single sided printing seems to be fine. I've already oncehad windows to "Startup Repair" in which ccase I selected restore to a previous working point. Everything worked for awhile then a duplex printing session starting causing windows to shut down again. THanks for your assistance.

Yes, the updated USB 3.0 driver corrects the issue and should be installed.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

ZAA causing Windows 7 to hang

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