ZBook 14 G2 Not Outputting 4k

I have been trying everything me and a couple coworkers can think of, but to no avial. We have a 4k TV and are using a DP-to-HDMI cable. We know this works because the NVidia ZBook 15 will display/output 4k. Anyone have any thoughts...suggestions...anything? Thank you!

SOLVED: Purchased a new HDMI 2.0 cable + Display Port->Female HDMI 4k supported adaptor. My ZBook 14 G2 can now display 4k! One thing that through me for a loop was using the same 4k TV and older DP->HDMI cable appeared to work with a ZBook 15 G2. What I mean by this is the screen resolution would at least give the option of 3840x2160. However, in hindsight, I'm not certain this was every actually working, or if it did, it was right on the edge. Hope this helps if someone encounters similar issues. -Mike T

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This question was solved.
View Solution.

FEB 16th 2009 1:15 am
Decided to try some trial Blu-ray programs to see if this issue can indeed be resolved with a different software package.
Corel’s WinDVD9 would not play a Blu-ray disk. I received no errors. The program loaded the disk, after about 10 seconds stopped and went back to the main screen.
Cyberlink PowerDVD had a trial limitation that does not allow Blu-ray disk playback.
ArcSoft TotalMedia Theater (TMT) works flawlessly. Outputs in 5.1 surround with no issues, therefore my assumption that it’s a software issue is correct.
Due to the problem being software related, I will call HP to see if there is a way they can send me a different Blu-ray software player. I like the system and do not really want to ship this back to HP. There is a sale tomarrow and I might even buy another system for my mother if HP will work this out.
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Called 1 (800) 474-6836. Satya answered the line. He asked if his supervisor had called me. I stated no, I had only received his call at 7:47pm and I had placed a call to Bridgette at 8:37 pm for a RMA number and shipping label.
I advised him I was willing to try and work with HP now that I found it was indeed a software issue. I asked him if there was a possibility of getting a different software player that would work with my setup. I advised that on my own I found that ArcSoft TotalMedia Theater (TMT) trial version works (based on me installing a trial version). Its my understanding that HP provides many software titles from ArcSoft including a MediaConverter I also purchased for the desktop.
He placed me on hold to find out.
He said HP doesn’t carry or support ArcSoft TotalMedia Theater. He said he would have a supervisor call me back within 24 hours with a solution. I advised him to stop the RMA. He stated an RMA had not been issued yet. I gave him the RMA number I had and advised I had received a shipping label via email from Bridgette per my earlier call. He placed me back on hold to check.
He said he cancelled the RMA and would have a supervisor call me back between 2pm - 5pm (within 24 hours).
Call ended at 2:34 pm FEB 16th 2009
I am guessing that HP support is not enpowered to solve a problem like mine. I would have been willing to work out something with HP but its is seeming more and more that HP really doesnt want my business. The issue here is software limitation PLAIN AND SIMPLE. I paid (in part) for a Blu-ray player that would play Blu-ray disks and output sound in 5.1. The TRIAL version of ArcSoft TotalMedia Theater works fine. Therefore the hardware is fine.
Without a different software player shipped to me OR me buying the ArcSoft TotalMedia Theater software for 80 dollars, I am forced to listen to Blu-ray disks in 2 channels. I would like to work with HP but if HP will not work with me then I have no choice than to return the product.

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Message was edited by:
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ZBook 14 G2 Not Outputting 4k

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