ZCM 10.3.3 - cannot register new installations

Question

This is a problem that recently has reared its ugly head. Installing ZCM 10.3.3 agent on XP Pro SP3 workstations appears to work; however, the workstations do not register with the ZCM server. Newly imaged workstations (with ZCM 10.3.3 installed some time ago) register automatically. Taking a known-good machine, I can "zac unr" and "zac reg ..." with success. Yet, installing ZCM today on a fresh computer, I can't register the workstation.
I cannot think of what changed or exactly when this week this problem started. The machines that had ZCM 10.3.3 installed prior to this problem starting are behaving properly. I can unregister and reregister without failure.
"zac cc" followed by "zac reg https://zcm.domain.tld" returns the following error:Unable to register with the server at: https://zcm.domain.tld.
Service Error. code: -21, message: Could not determine device type from <OS> tag: unsupported
The log file includes the following, which makes me think the pre-agent installer didn't install the sqlite stack:[DEBUG] [07/28/2011 14:35:41.968] [1912] [ZenworksWindowsService] [19] [] [ZenCache] [] [Exception getting object record for key ZoneConfig:Realms
Type: System.DllNotFoundException
Message: Unable to load DLL 'sqlite3': The referenced assembly is not installed on your system. (Exception from HRESULT: 0x800736B3)
Stack Trace:
at Novell.Zenworks.Cache.Sqlite.Sqlite.sqlite3_open(S tring dbname, IntPtr& handle)
at Novell.Zenworks.Cache.Sqlite.SqliteConnection.Open ()
at Novell.Zenworks.Cache.SqliteEntryInfoProvider.GetO bjectEntry(String key, UserContext owner)
Any ideas on what I should do?
Thanks,
Eric

Answer 1

Originally Posted by epoe
This problem has been resolved.
I had some funky files in the Windows Side-by-side folder that were artifacts of a previous wonky install of a different application. I had experienced issues with these specific files before that were resolved by removing them; they just weren't removed from these images that I was doing the upgrade from Zen 7 to ZCM 10.
After removing these two files, ZCM was able to be registered without error.
For the morbidly curious, the two files I removed are:
c:\windows\WinSxS\Manifests\x86_Microsoft.VC90.CRT _1fc8b3b9a1e18e3b_9.0.30729.1_x-ww_6f74963e.manifest
c:\windows\WinSxS\Policies\x86_policy.9.0.Microsof t.VC90.CRT_1fc8b3b9a1e18e3b_x-ww_b7353f75\9.0.30729.1.policy
I have to ask, how did you figure out that those files were related to a previous zenworks install? I had the same issue, but didn't have the same files. They were close in name, but then I was installing 10.3.4, not 10.3.3. I removed the two files, the manifest had a different number at the end, but the policy file was the same name. Thank you so much for that tip, it saved me a few hours of head scratching and saved the customer from a re-image.