ZCM 11.2.3 Remote Control Issue

Question

I have zcm 11.2.3 MU1 installed.. I just imaged a few windows 7 64 bit computers ... installed agent and novell client.. all seems to work just fine with them (ie policies, inventory etc) BUT I cannot remote control them..I Get a failed to connect to server when I try to remote control (both Ip address and DNS name).. I turned off the firewall and that made no difference.. anyone tell me where to look for logs to see why it is failing on these computers ??.. I can remote control other computers no problem

Answer 1

Originally Posted by roehmdo
thanks - the remote policy if definitely applied to these workstations... looking at the tid,, would these logs exist on the workstation or the server ?
It's all in the TID
Component Name: Remote Management
Enable Debugging:
Device being remoted:
Set agent logging to debug and above with zicon.
Stop “Novell ZENworks Remote Management powered by VNC” service either using cmd or services.msc
Windows workstation set:
Location: HKLM\Software\Novell\ZENworks\Remote Management\Agent
****Location: 10.3 and later: HKLM\Software\Novell\ZCM\Remote Management\Agent
Name: DebugMode
Type: DWORD
Data: 2
Location: HKLM\Software\Novell\ZENworks\Remote Management\Agent
****Location: 10.3 and later: HKLM\Software\Novell\ZCM\Remote Management\Agent
Name: DebugLevel
Type: DWORD
Data: decimal value 10 or hex value ' a'
Location for x64 Windows 7:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Novell\ZCM \Remote Management\Agent
After the above registry changes, Restart “Novell ZENworks Remote Management powered by VNC” service either using cmd or services.msc
Device running the browser performing Remote Management:
In the Remote Management Dialog box, select "More Options" and check "Enable logging"
Log Locations:
Device being remoted:
Windows workstation:
%ZENWORKS_HOME%\logs\WinVnc.log
%ZENWORKS_HOME% \logs\LocalStore\zmd-messages.log
Windows Vista workstation:
%ZENWORKS_HOME%\logs\WinVncApp.log %ZENWORKS_HOME%\logs\WinVnc.log
%ZENWORKS_HOME% \logs\LocalStore\zmd-messages.log
Device running the browser performing Remote Management:
novell-zenworks-vncviewer.txt
location:
Internet Explorer 7 on W2003 or XP: Current user's desktop
Internet Explorer 7 on Vista: last directory browsed from IE 7
Firefox: Firefox directory, for example, C:\Program Files\Mozilla Firefox
From the server used for ZCC to RM:
loader-messages.log
services-messages.log
zcc.log
Thomas