ZCM 11.2 cannot remote control across WAN

ZCM 11.2 appliance (sole Primary). There is a satellite located across the WAN at my other office. It is still at 10.3. Just completed upgrading from ZCM 10.3 appliance to 11.2 appliance. I can remote control any PC on my LAN. But if I attempt to remote a device across the WAN, I get an error: "Rights Authentication failed. The managed device was unable to contact the ZENworks server." I tried this too many times with my satellite and now it gives me this error: "The managed device is blocked from accepting Remote Management requests since the number of consecutive unsuccessful attempts exceeded the configured limit." The only cause I have seen listed for this is time not in sync. But I believe I have everything in sync. Any suggestions for how to fix this?
Ken
PS. nntp access to the forums appears to be down. I had to use the web interface to post this.

On Tue, 01 May 2012 14:01:25 GMT, Shaun Pond
<[email protected]> wrote:
>KeN,
>
>d'oh! And yes, NNTP was down :0
After posting via the web interface, I saw Kim's notice. :-)

Similar Messages

ZCM 11.2.3 Remote Control Issue

I have zcm 11.2.3 MU1 installed.. I just imaged a few windows 7 64 bit computers ... installed agent and novell client.. all seems to work just fine with them (ie policies, inventory etc) BUT I cannot remote control them..I Get a failed to connect to server when I try to remote control (both Ip address and DNS name).. I turned off the firewall and that made no difference.. anyone tell me where to look for logs to see why it is failing on these computers ??.. I can remote control other computers no problem

Originally Posted by roehmdo
thanks - the remote policy if definitely applied to these workstations... looking at the tid,, would these logs exist on the workstation or the server ?
It's all in the TID
Component Name: Remote Management
Enable Debugging:
Device being remoted:
Set agent logging to debug and above with zicon.
Stop “Novell ZENworks Remote Management powered by VNC” service either using cmd or services.msc
Windows workstation set:
Location: HKLM\Software\Novell\ZENworks\Remote Management\Agent
****Location: 10.3 and later: HKLM\Software\Novell\ZCM\Remote Management\Agent
Name: DebugMode
Type: DWORD
Data: 2
Location: HKLM\Software\Novell\ZENworks\Remote Management\Agent
****Location: 10.3 and later: HKLM\Software\Novell\ZCM\Remote Management\Agent
Name: DebugLevel
Type: DWORD
Data: decimal value 10 or hex value ' a'
Location for x64 Windows 7:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Novell\ZCM \Remote Management\Agent
After the above registry changes, Restart “Novell ZENworks Remote Management powered by VNC” service either using cmd or services.msc
Device running the browser performing Remote Management:
In the Remote Management Dialog box, select "More Options" and check "Enable logging"
Log Locations:
Device being remoted:
Windows workstation:
%ZENWORKS_HOME%\logs\WinVnc.log
%ZENWORKS_HOME% \logs\LocalStore\zmd-messages.log
Windows Vista workstation:
%ZENWORKS_HOME%\logs\WinVncApp.log %ZENWORKS_HOME%\logs\WinVnc.log
%ZENWORKS_HOME% \logs\LocalStore\zmd-messages.log
Device running the browser performing Remote Management:
novell-zenworks-vncviewer.txt
location:
Internet Explorer 7 on W2003 or XP: Current user's desktop
Internet Explorer 7 on Vista: last directory browsed from IE 7
Firefox: Firefox directory, for example, C:\Program Files\Mozilla Firefox
From the server used for ZCC to RM:
loader-messages.log
services-messages.log
zcc.log
Thomas

Cannot remote control clients in another domain

Hi,
I have successfully rolled out SCCM 2012 clients with SCEP to machines in our current domain but I now need to do the same to another domain (in a two way trusted forest/domain). I can install the clients without any issue (by adding the DNSSUFFIX argument
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issues, tracert is fine so I know the routing is good.
If I try and connect I get the generic "Cannot connect to computer" (after "initiating security handshake"), if I do it direct from the Remote Control client I can remote control the client after dismissing the warning "Remote computer
identity cannot be identified". But I understand that this uses NTLM rather than Kerberos.
What have I missed ? I had all this working in SCCM 2007 without any issues so pretty sure the underlying infrastructure is sound.
Any help gratefully received and thanks for taking the time to read this.
Brian.

Thanks everyone for taking the time to reply - I'll put this is the one reply it's easier !
@Jason
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CmRcViewer.log has been very helpful, I didn't know that one existed - I guess I have some kind of lookup issue going on ;
Address Lookup failed for the target host: WSUSTEST.
No such host is known. (Error: 80072AF9; Source: Windows) CmRcViewer 03/12/2014 11:40:52 13048 (0x32F8)
Address Lookup failed for the target host: WSUSTEST.
No such host is known. (Error: 80072AF9; Source: Windows) CmRcViewer 03/12/2014 11:40:52 13048 (0x32F8)
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Sending 'Remote Control session failed to start' status message for session with remote system WSUSTEST CmRcViewer 03/12/2014 11:40:55 13048 (0x32F8)
@NolanC
The issue is from the console - I can connect via FQDN or IP but get the warning "The Remote computer identity cannot be verified".
@Joyce
See the extract above, thanks for pointing me towards this log. I can confirm that the correct Firewall exceptions are in place and the membership of the ConfigMgr Remote Control Users reflects the permitted viewers in the client settings.
Just seeing if I can resolve the lookup issue, DNS seems to fine ! Unless I've missed something in SCCM.

Cannot "Remote Control" Users in a RDP (TS) server.

So, I have a few Terminal servers (now called Remote Desktop Servers) setup and running, various Operating systems, but all 2008r2 and above.
All of them are having an issue that has cropped up over the last few months. Either in Task manger, or in the Remote Desktop Manger, I cannot right click and select "Remote Control" to see what a user sees.
As you can see the, connect and Remote control are Grayed out. Although on some of the servers, I can connect, that disconnects the user from the system.
I cannot find a setting that allows me to unlock this ability.
I am an admin, and I can provide any information that you need.
Thanks!
Rule your day, you never know when it might be your last.

I am remoted into the server, and running the manager from the remote session.
I see the same behaviour from the console session of the server.
Rule your day, you never know when it might be your last.

Remote wakeup across WAN

OK, I forgot the trick here. Reinstalled ZfD 7 suite and
now I have lost remote wakeup across my WAN links. I know
there is a trick here, but I can't remember what it is. Can
you help?
Thanks a bunch, Chris.

Hey Chris, I know that we have certain ports blocked on our router that
prevent WOL across the WAN. I have to use a tool by SolarWinds called
"WakeOnLan". Here is a link to their free download.
http://www.solarwinds.com/downloads/ The only drawback is you have to know
the mac and ip of the target machine. Plus you have to register on their
site to download. Hope this helps,
Tommy
"Chris" <cmosentine@N0_$pam.vrapc.com> wrote in message
news:47E0D616.CE15.0032.0@N0_$pam.vrapc.com...
> OK, I forgot the trick here. Reinstalled ZfD 7 suite and
> now I have lost remote wakeup across my WAN links. I know
> there is a trick here, but I can't remember what it is. Can
> you help?
>
> Thanks a bunch, Chris.
>
>

11.2.4 Remote Control vs VNC

I have a problem using the remote control with Zenworks (ZCM 11.2.4.0).
Before Zenworks, we used VNC (3.3.9) for the remote control, but since the agent deployment many workstations are not accessible via ZCC.
I noticed this on the workstations in question :
If we install VNC (official version) in addition to Zenworks, where the Zenworks agent has been installed it will destroy almost every files in C:\Program Files\Novell\ZENworks\bin! As a result, the nzrWinVNC.exe no longer exists and the service 'Novell ZENworks Remote Management powered by VNC' disappeared aswell from the list of running services and therefore I cannot remote control the workstations anymore.
I do not understand this behavior.
Is there any effective way to partially restore the corrupted agent (i.e reinstall the RM missing part)? Or otherwise any method that I can follow.
Thank you.

If the ZCM Agent works EXCEPT for Remote Control try the following.
In the ZCC, go into details of the object in the ZCC and configure that
device to "Not install" Remote Management Components.
Force a Remote Refresh (or have someone do it manually on the device.)
Once the refresh is done, Enable Remote Control Components and refresh
again.
This process will tell the agent to remove and then tell it to install
those components. That may help.
And definitely configure a Remote Control Password via your Remote
Control Policy and give it out to your techs. That way if they prefer
VNC to manage devices, they can still do that w/o installing VNC on the PC.
On 5/20/2014 8:36 AM, fnicol wrote:
>
> The thing is we initially had VNC 3.3.9 before we choose ZCM. On some
> workstations, after the ZCM agent was installed we couldn't use remote
> control with both ZCC and VNC...we still don't know why.
> So our IT workers told the users to launch the VNC3.3.9.exe located on
> our network folder in order to get it running as it was before Zenworks.
> But as I explained, this operation deleted numerous files in the Novell
> Zenworks folder, including all remote control files. On those computers
> we can use VNC again but that's it.
> I know it was a mistake from our part, ideally we don't want to use any
> other remote control software (such as VNC, Teamviewer, etc...) except
> for Zenworks remote control (through ZCC).
> Now we have workstations impossible to access to and the only solution
> is to tell users what to do, which can be a bit tedious sometimes. That
> is why I'd like to know a way to recover all the files missing in
> "C:\Program Files\Novell\ZENworks\bin" so that it is working again.
>
> I hope I explained myself well and you can give me the help needed.
>
>
Craig Wilson - MCNE, MCSE, CCNA
Novell Technical Support Engineer
Novell does not officially monitor these forums.
Suggestions/Opinions/Statements made by me are solely my own.
These thoughts may not be shared by either Novell or any rational human.

Remote Control and Middle Tier

We have a Middle Tier installed in a DMZ on a separate tree. Logins are ok, Applications are launched and installed, workstations are imported and inventoried however we cannot remote control the workstations.
At the moment I am getting an 1858 Error message (timeout).

http://www.novell.com/support/viewCo...6323&sliceId=1
http://www.novell.com/support/viewCo...8425&sliceId=1
I've never done it myself, but those TIDs may help.
And if either PC is behind a NAT'd Firewall, you will likely have issues.
You could use Port Redirection for the Console ONE pc on your side but if
the PC on the other side is NAT'd, you will have issues too.
Craig Wilson - MCNE, MCSE, CCNA
Novell Support Forums Volunteer Sysop
Novell does not officially monitor these forums.
Suggestions/Opinions/Statements made by me are solely my own.
These thoughts may not be shared by either Novell or any rational human.
"tassos g" <[email protected]> wrote in message
news:[email protected]..
>
> Hi Craig, thanks for your suggestion, could you please give me a bit of
> assistance in setting this up, I would much appreciate it.
>
>
> --
> tassos_g
> ------------------------------------------------------------------------
> tassos_g's Profile: http://forums.novell.com/member.php?userid=33638
> View this thread: http://forums.novell.com/showthread.php?t=354046
>

Remote control service

On computer with XP SP2, The remote control service does not start up.
It is set to automatic, but does not start. When I try remote conrtol, I
get remote agent not found. If I click on it and select start, then
everything works. Does anyone have a solution for this?
Thanks
Dave

....and here is the TID you should reference:
"Novell ZFD Remote Management service is stuck in "starting" mode"
http://support.novell.com/cgi-bin/se...?/10095223.htm
"note"
"This problem may also be seen at other times when troubleshooting problems
when you cannot remote control a workstation"
Regards
Rolf Lidvall
Swedish Radio (Ltd)
NSC SysOp

Apple Remote Desktop CANNOT observe/control/curtain 30" Cinema Display

Apple Remote Desktop CANNOT observe/control/curtain 30" Cinema Display. All my other pc's (G4, G3, titanium, 17" Powerbooks and Macbooks) can be observed, using identical settings. i figured out that it may be the graphics card while trying to Microsoft Remote Desktop Connect to the Macbook running XP, the system crashed due to the (well known as really bad) ATI mobility XP drivers provided by bootcamp. So i quess the problem is the dual link in my G5 running on the 30". All the other remote desktop commands run fully ok. i just cannot get visual feed.
Any thoughts??
Thank you all in advance
Dual G5, Dual G4, G3, 15" titanium, 17" Powerbook, 17" Macbook Mac OS X (10.4.7)

I've had this problem, too, recently. I have two G5s running 30" displays, I'll describe my situation - it may come down to your video card.
When I try to connect to one of the G5/30" on my network (a PowerMac 7,2, 512MB, running a GeForce6800 Ultra), it sporadically gives me the same non-visual problem you're having. But every now and then, I can connect, and can't figure out why. A lot of times in the ARD multi-observe window, it reports that this machine is maxing out the memory (98.7%, putting it in the red)
However, when I try to connect to another G5/30" on the network (a PowerMac 7,3, 512MB running an ATI Radeon 800 XT), I DO get a visual.
Maybe others know of known deficiencies in ARD/NVidia connections? Or maybe it has to do with the paltry RAM in the machine?
Mark

Remote control using DCOM: Error: "ActiveX component cannot be created."

Hello,
I want to address a OMICRON CPC100 device via remote control. I have a dll ("TESTCONTROL.dll"), which provides methods to control the CPC100. In order to encapsulate this functionality, I've written a VB.NET-dll ("CLC_CL_for_Net.dll") (it's a class-dll) which calls methods of TESTCONTROL.dll. Now I want to use CLC_CL_for_Net.dll in LabVIEW.
Here's the code of CLC_CL_for_Net.dll:
Imports TESTCONTROLLib
Namespace MyCPCNamespace
    Public Class CPCClass
        Public Sub New()
        End Sub
        Public Sub testfunction(ByVal ipaddress As String)
            Dim tc As TestProcedure
            Dim atm As IATMTest
            tc = CreateObject("TestControl.TestProcedure", ipaddress)   '<-- here the error occurs!
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            atm.Activate(300, 10, 1)
            atm.Deactivate()
        End Sub
    End Class
End Namespace
In order to enable DCOM on my computer, I did the following:
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- I started "dcomcnfg.exe", chose "Component Services/Computers/My Computer -> Properties" and checked the checkbox "Enable Distributed COM on this computer".
- I also chose the tab "My Computer Properties/COM Security" and allowed everyone full access and launch
permissions.
- I created an exe-file from my LabVIEW VI, which uses the dll, with the help of the LabVIEW Application Builder.
For this exe-file and also for the TESTCONTROL, I set the authentication level to "None".
For test purposes, I used my dll in a C++ project. There everything works fine. However, when I try to use the dll
in LabVIEW (using LabVIEW's .NET constructor node and method node, which you can find under Connectivity -> .NET), the program fails at the line "tc = CreateObject("TestControl.TestProcedure", ipAddress)".
Here the error message displayed by LabVIEW (I translated it from German into English):
"Error 1172 has occurred at Error calling method CLC_CL_for_Net.MyCPCNamespace.CPCClass.testfunction of ObjectId
handle: 0x2BB117C for obj 0x3F19E1D[CLC_CL_for_Net.MyCPCNamespace.CPCClass] in domain [LabVIEW Domain for Run] and
thread 3792, (System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation.
Inner Exception: System.Exception: The ActiveX component cannot be created.
) in CPC100_RemoteControlVI.vi"
As the dll works when I use it in the C++ project, I don't understand why this error occurs when I use the dll in
LabVIEW. Do I have to give LabVIEW any special permissions?
Can anyone help me to solve this problem? Thanks a lot for your efforts!
Regards,
Matthias

Hi Matthias,
I am not really familiar with .NET assemblies but I found couple informations on your error :
First of all, about the Error 1172 in LabVIEW, there is two things to proof:
Ensure that the .NET assemblies that you are using are saved in the root directory of the top-level VI.
Add the .NET assembly as a reference in LabVIEW by selecting Tools»Advanced»NET Assembly References. Click the Add button and navigate to the location of all the assemblies that you want to call.
Those two steps sometimes solve Error 1172 related problems. I also found some information about the "ActiveX component cannot be created" error. A .Net Class library needs to be in a COM wrapper in order for it to be called through COM methods, such as ActiveX. The way to do so is:
1. Create a new .NET Class Library project.
2. Remove the Class1.vb that is created.
3. Click Add Class on your project.
4. Choose "COM Class", and add it.
5. Add at least 1 function or sub in it.
6. Compile it, and Visual Studio should registrer it automaticly.
If you whish to manuall reg it, or create a registry entry file, use "RegAsm.exe" in the .NET Framework folder.
I hope this could be any helpful to you
Regards
Florian Abry
Application Engineer Group Leader
NI Germany

ZCM remote control on Windows 7 slow

Hi!
Well, ZCM 11.2.1, Windows 7. Noticed that Remote Control via ZCC is ... strangely slow when user is logged in. On CAD screen it's ok. Well, this is first W7 device in zone, haven't noticed such a thing on WXP.
Btw. Using Intel KVM (also VNC) ... it is much more quicker, well, sure, hardware based etc., but anyway.
Also, I use on my WXP device remote control soft from ZCM 10.x, maybe this the cause, not sure ZCM 11.x remote control soft does work with ZCM 10, I need them both running on my desktop as most of computers in ZCM 10 zone.
Any ideas?
More thanks, Alar.

Originally Posted by NovAlf
Hi!
Well, ZCM 11.2.1, Windows 7. Noticed that Remote Control via ZCC is ... strangely slow when user is logged in. On CAD screen it's ok. Well, this is first W7 device in zone, haven't noticed such a thing on WXP.
Btw. Using Intel KVM (also VNC) ... it is much more quicker, well, sure, hardware based etc., but anyway.
Also, I use on my WXP device remote control soft from ZCM 10.x, maybe this the cause, not sure ZCM 11.x remote control soft does work with ZCM 10, I need them both running on my desktop as most of computers in ZCM 10 zone.
Any ideas?
More thanks, Alar.
I'm not aware that you can use both versions of the Remote Management Plugin against two diff. Zones.
Perhaps that's the issue?
Do you have a pc that you can install JUST the ZCM 11.x remote management viewer and then try to remote control a ZCM 11.x agent?

Help me i cannot use my remote-control.

I was using my remote-control a while ago( I think it's been only for 5 mins) , then suddenly It didn't work, how can i fix it? do i have to bring it to mac store?
Message was edited by: BENHONG

I'm having remote control issues as well. It stops working, and the option to disable or enable the IR receiver disappears from the security pane of system preferences. If I start and restart my Mac several times, I can usually bring it back. I use the remote frequently for watching movies. The resetting procedure doesn't work. Anyone know how to deal with this?

Remote control and windows XP SP2

I have been creating new images and noticed that when I install windows XP
service pack 2 that the remote control client fails to load up and I cannot
control the workstations. Before placing the service pack on,the remote
control agent on the system tray loads up, but disapears after service pack 2.
I have seen this on a vairety of different workstations and different
clients. We are currently using the Novell client 4.83.3.1 SP1 and a 4.9
client.
Has anyone come across this problem?
Glen

> I have been creating new images and noticed that when I install windows
XP
> service pack 2 that the remote control client fails to load up and I
cannot
> control the workstations. Before placing the service pack on,the remote
> control agent on the system tray loads up, but disapears after service
pack 2.
> I have seen this on a vairety of different workstations and different
> clients. We are currently using the Novell client 4.83.3.1 SP1 and a 4.9
> client.
>
> Has anyone come across this problem?
>
> Glen
>
thanx to Shawn Dakin for this solutions
1) Change the Windows Firewall/ICS service to manual
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\SharedAccess
String Value Start = 3
2) Force Windows Firewall/ICS service to start before Remote Management
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Novell User Agent
Multi String Value DependOnService = SharedAccess
NOTE: DependOnService must also contain WM
3)Set Firewall Exceptions for wuser.exe
netsh firewall add portopening UDP 1761 ZENRC Enable
netsh firewall add portopening UDP 1762 ZENRC Enable
netsh firewall add allowedprogram c:\novell\zenrc\wuser32.exe ZenRC enable
NOTE We placed the netsh commands in the autoexec.bat of every WinXpSp2
machine.
This fixed the problems for us, and allows us to remote control even if
the user is not connected.
THIS WORKS WITH ZenWorks 3.2 ONLY

Unplugging all network devices from Fios router prevents DVR freezing and remote control lock ups.

All,
I recently had a Verizon tech visit my house due to constant DVR and remote control freezing. TV content was freezing whether it was locally recorded, pulled from another DVR in the house, or On Demand. On a hunch after the tech tested everything and was about to leave, he unplugged my gigabit switch from the Fios router. Lo and behold everything started running perfectly. Since to the tech, the problem was solved, he closed the case and was on his way. The probem is of course I have more devices than the built in router switch provides ports for. My network is compised of an 8 port Netgear gigabit switch downstream from the Fios router with two wireless access points (with their own built in gigbait switches) connecting to the Netgear gigabit switch. There are no loops in the switch topology. I've tried changing out the router, the gigabit switch, removing the wireless acces points individually as well as plugging the access points directly into the Fios router switch (one at a time with no Netgear switch in the middle) and all scenarious cause the DVR/remote control freeezing to come back. The only devices I can plug into the Fios router without causing freezes are PC's....anything with it's own switch essentially brings the network to it's knees. If anyone has an idea how to get my network back in one piece AND make the DVR's/remotes behave, I'd greatly appreciate the help!
My Fios equipment:
MI-424WR GEN-3I rev I (eye) running firmware 40.19.36
5 Motorola HD-DVRs all QIP 7232-2 running software release 1.9.1 platform build 25.39 (Oct. 22, 2012)
Specific config:
75/35 Fios connecting via ethernet from ONT. Set-top boxes connect to Fios router coax port via powered splitter.
*All SNR/dB mesasurements taken by the tech from the set-top boxes and router are well within spec.
Fios router provides DHCP addressing. Wireless N access points are configured for roaming with the same SSID and non-overlapping channels. Access points are not providing routing or IP adressing...all layer 3 and up services still provided by Fios router
Diagram:
ONT
|
Fios Router ---------Cable Splitter---------Set Top Boxes
|
Netgear Switch
|           |
WAP1    WAP2

WayfarerII wrote:
... DVR ... remote ... freezing ... TV ... whether ... locally recorded, pulled from another DVR ...
... tech ... unplugged my gigabit switch from the Fios router ... and ... everything started running perfectly ...
... config:
75/35 Fios ... via ethernet from ONT ... Set-top boxes connect to Fios router via powered splitter ...
ONT
|
| cat5
|
Fios Router ---------Cable Splitter---------Set Top Boxes
|
Netgear Switch
|           |
WAP1    WAP2
I am inclined to echo several of the "tns" comments, particularly with respect to your splitter. My layout is based on a standard 8-port splitter of the type usually supplied in a VZ install. In addition I do have a ChannelPlus device that functions as a powered splitter, but its use is limited to distribution of secondary TV signals to older analog TVs. My first point then is that this may be an offender as "tns" has suggested.
In addition, I'd describe your wiring as "non-standard" (red-colored items in the above diagram)  As you're no doubt aware, with 75/35 you don't really need Cat5e from the ONT (your original diagram). It seems the highest tiers do require it, but in "standard" installations this run is coax directly to an 8-port non-powered splitter (below diagram), then from that splitter via coax to all STBs and CableCards, other TVs, et.), and also to the Actiontec.   Subsequent feeds from the Actiontec to wired devices (including WAPs) are via Ethernet (typically Cat 5e).
In fact I don't immediately see how your STBs get additional services such as On Demand and IMG with the wiring shown in your diagram (perhaps someone can help me out here). In "standard" installs the Actiontec must be connected via coax to the ONT to provide such services to other network clients. I don't see that requirement being met here.
For starters I'd recommend that you change your service from WAN Ethernet to WAN coax. This can easily be accomplished over the telephone. Then I'd run coax directly from the ONT to the Actiontec as in my revised diagram below (blue-colored items). If your setup can manage with this arrangement, I think it will help greatly with the "freezing" issue.
ONT - - - - - - coax - - - - -
                                         |
Fios Router --- coax--- Standard 8-Port Splitter --- coax --- Set Top Boxes
|cat5
Netgear Switch
|cat5          |cat5
WAP1 WAP2
Subsequent Note: You provided additional info while I was composing a response, and I'd like to offer another comment. Structured wiring "panels" of the type usually available are pre-configured to provide data, phone and video. This usually means that one is in certain respects limited by the ideas of the panel designer. I have what can be called a structured wiring layout, but it really is composed of individual small custom networks for each service (automation, security, video, data, telco, etc.), configured so that all wiring terminates in "home run" fashion at a central panel (a few details here: http://forums.verizon.com/t5/Home-Networking/Cmon-Show-Us-Your-Network/m-p/481733#M765 ). This layout makes it easier to make adjustments (and there have been quite a few over the intervening years). I'm thinking that in your case you may have to abandon the powered splitter (presumably) built into the panel in order to avoid your present fix.
Subsequent Subsequent Note:   From your description it seems that you are using more than a single "whole house" DVR to supply programming to other devices. This is a bit puzzling to me because somewhere along the line I recall reading that only a single whole house DVR was allowed on the network. Can you elaborate a bit?

How can I fix the remote control order of the chapters?

I am using the new 6.0 theme of Reflection Black--submenu Chapters. THis gives you two rows of chapters (which shows the looping movies and title of the chapter). I am importing the .mov slideshows in the order I want them accessed with the remote control of the TV (or DVD Player remote), but this is not the case. Instead, when clicking the right arrow on the remote control, the next chapter is not the one laid down in order, but another chapter. (From the first chapter, it skips to the second row, then back to first row, then back to second row.) Basically, the remote does not forward to the next chapter in the order they were imported.
Can anyone help? I have been told by Applecare that the map icons cannot be reordered. But starting a new iDVD project and importing in order does not work. I tried other themes and the ones with lists work and can even reorganize the order for you if you drag and change the position of the chapter!
Thanks

There seems to be some order in some themes, but this particular one has no order. Hoping also to hear of a solution. Applecare said to reinstall iDVD if I can't fix the problem with creating a new project, but I don't think this is the issue, since other themes work.

ZCM 11.2 cannot remote control across WAN

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