ZCM 11.2 reporting server won't install

Hello,
A couple months ago I upgraded to ZCM 11.2 (from 11.0) on SLES 11 SP1. Now I am attempting to upgrade the reporting server. I initially ran the install (setup.sh) and it told me ZRS was alrady installed. So I ran zrsuninstall.sh and that took quite a while (several hours) but said it completed successfully. Then I reran the 11.1 reporting server install and it says begins to install but goes very quickly and then tells me it needs to restarte services. after that it says it has failed to install. If I check /opt/novell/zenworks/share/boe the folder is empty except for a reportinguninstall.sh file. so it looks like files are not being copied correctly.
I wonder if the uninstall didn't come off clean and thats causing problems? is there a way to cleanup this mess and start from scratch? This is my primary and only ZCM server.
Thanks,
Aaron

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