ZCM Patch Management Dashboard blank
I'm using ZCM 10.2 RC1 and am trying to test Patch Management. I have patch management working, patches have downloaded and DAU is running. One thing that is not working is the dashboard. I have flash installed but the dashboard is blank. Are there any special requirements for the dashboard? Has anyone else got it working?
BTW, I'm running ZCM under Windows Server 2003 Standard x64 SP2.
Jim Webb
Originally Posted by jwebb
I'm using ZCM 10.2 RC1 and am trying to test Patch Management. I have patch management working, patches have downloaded and DAU is running. One thing that is not working is the dashboard. I have flash installed but the dashboard is blank. Are there any special requirements for the dashboard? Has anyone else got it working?
BTW, I'm running ZCM under Windows Server 2003 Standard x64 SP2.
Jim Webb
Which browser are you running? There is a known bug affecting IE...
Similar Messages
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ZCM Patch Management Patch Status Inaccuracies
We currently have issues with ZCM Patch Management incorrectly reporting the status of a couple of Microsoft updates. Specifically, we have firm evidence of this for the following patches (but suspect there may be more):
Microsoft Office 2007 SP3 - Microsoft Baseline Security Analyzer shows it as required, ZCM says its already applied.
MS11-049 InfoPatch 2007 - Microsoft Baseline Security Analyzer shows it as required, ZCM says it's not applicable.
We are checking the ZCM status in both the {guid}.state file on the device (which has today's date stamp) and in ZCC - both of these places show the same, incorrect, status.
We see this issue on multiple managed devices. The zone is 10.3.3. Devices have 10.3.3 with Patch Management Agent Update 2.
This isn't a timing issue, as we have left things several days before checking the status again.
I am raising a call with our Novell reseller, but am interested to find out if anyone else is seeing similar issues.
Thanks,
Martinmetheridge,
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Are patches for the adobe suites included in ZCM patch managment?
I see all the acrobat reader updates, but no updates for Acrobat pro or the
other components of the creative suites.
Are these included in patch managment or do we still hve to rely on the
Adobe update system?Originally Posted by spond
Kevin,
> So I wonder then if the ZPM in ZCM still uses
> fingerprinting for its bundles.
>
yes it does, the logic's still the same, deep-down, it's just that at
the moment, there doesn't seem to be enough of a business case to
recode the PDK for the ZCM-style architecture. For those of us still
running standalone ZPM, the PDK still works, and since the patch logic
is the same, i can use it to see what's in the ZCM patches...
Shaun Pond
thanks Shaun. Makes me feel better.
I'll submit an RMS request for the Adobe products. Given that Adobe now surpassed MS in terms of vulnerabilities I think it's a poor decision on Novell's part to NOT patch the "paid for" Adobe stuff like Acrobat Standard, Pro, etc.
Especially when Adobe 9 incorporated Flash and "Acrobat" together. -
Features in Patch 6.4 missing from ZCM Patch MGMT 11.2.1.0
We are migrating from Novell ZENworks Patch Mgmt v. 6.4.2.1592 to the ZCM v. 11.2.1.0 patching service. I've noticed that there are are few features in the Patch mgmt 6.4 that I don't see in ZCM 11.2.1.0 and want to see if I'm just missing them somehow. I've looked throught the zen11_pm_administration manual and could not find any info on the following:
1) In Patch 6.4 when looking at the vulnerabilities/patches, you could filter by a specific OS in that it would only show patches (for example) for Windows 7 32bit workstations...and those patch results would only display "patched" or "not patched" numbers for that specific OS. In ZCM 11.2 patch mgmt...it appears that it can only filter by Platform: Windows, Vendor: Microsoft. With this filtering it mixes all the XP, Windows 7 32bit, Windows 7 64 bit, and Windows server patches all together. In the patch name field I can put "Windows 7" but it display 32 and 64 bit as well as patches for servers and includes servers in the numbers for "patched vs not patched". I would like to be able to filter the patches to show for example only patches for Windows 7 64bit workstations and have it reflect the workstations with only Windows 7 64 bit as it does in Patch 6.4. We have ZCM servers in our system but are using a different method to patch them. Basically, I currently have to wade throught the patches for Windows 7 (for example)..select the ones I want..and if that patch also is for Server 2008...I have to make sure that after the deployment creation is completed to remove the servers from the deployment. It would be much easier and efficient to be able to filter out the patches for a specific OS and apply those patches to only that specific OS workstations. Any ideas if this is possible under ZCM 11.2.1.0 patching?
2) In Patch 6.4 you could configure a policy for snooze and reboot options. Then when completing the deployment wizard...you could select "Use policies" for these options. Is there a place to configure these presets in ZCM 11.2.1.0 or does one have to manually change them every time a deployment is created?
3)Once a deployment is set to a group of test workstations, in Patch 6.4 I could export the list of worksations in the test deployment to send to the helpdesk in case they received any calls. Is there an option to do this in ZCM? There doesnt seem to be one.
Any info or feedback would be greatly appreciated.
Thank you,Michaelstump,
is there a reason you posted in the ZCM *10* patch management forum? At
this time, I agree, some things are better with ZCM patch management,
some things are not...
Shaun Pond -
Eval of Patch Management in ZCM 11.2
Hi
I'm currently running an evaluation copy of ZCM 11.2, trying to get a
feel for the Zenworks Patch Management product. I have a couple of
questions/problems that I hope can be answered here.
First, there seems to be quite a lot of trouble getting patches to
cache. The process just stops in the middle of a patch and hangs until
I reboot the zcm server. I've seen references to some ftf patches that
help - is this a common problem that's helped by the ftf?
Second, the number of vendors for which patches are available seems
quite limited. Most of the commonly attacked ones are there, Microsoft,
Adobe, etc., but many more are not. Google, for example is not listed.
Some patching products have many more vendors in their database. Does
Lumension/Novell have any strategy to expand this list?
Lastly, the available patches for each vendor are often very out of
date. For Sun (should be Oracle), JRE 1.7 is available, and 1.6.31, but
not 1.6.32. 1.6.31 is a really bad version - it was a vulnerability in
it that started us looking at patch management products in the first
place! The Citrix list has the 12.0 client, but no Citrix Receiver,
which is their current client..
There's a lot of really good features in ZPM, but the problems I've
experienced so far has made me a bit wary.
Regards,
Phillip E. ThomasPhillip,
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ZCM 11.2.4 - 11.3.1FRU1 Patch Management Agent Update 1
Tried the "updated" exe files, patch management now says all of our win7 machines with Office 2007 are missing SP3 (KB2526086) which is completely wrong.
https://download.novell.com/Download...d=G072RdrX4b0~dtemple-sgi,
It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.
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Your Novell Forums Team
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Zenworks patch management and databases
Are there any known issues of Zenworks patch management deployment and corruption of Zenworks database? What would be best practices of Patch Managment and the Zenworks database?
Originally Posted by craig_wilson
Keep the Data Retention for Dashboard data low.
(No more than 30-60 days.)
Otherwise this table can grow very large and cause issues.
I believe 11.3 will have some redesign that will reduce the overhead
with that table and perhaps allow for longer retentions.
On 8/22/2013 10:46 AM, sflegnc wrote:
>
> Are there any known issues of Zenworks patch management deployment and
> corruption of Zenworks database? What would be best practices of Patch
> Managment and the Zenworks database?
>
>
Craig Wilson - MCNE, MCSE, CCNA
Novell Knowledge Partner
Novell does not officially monitor these forums.
Suggestions/Opinions/Statements made by me are solely my own.
These thoughts may not be shared by either Novell or any rational human.
And if you have say, 4,000 devices or more, I'd suggest even setting it down to 1 day or 7 days at the max. And set it WHEN you setup ZCM, not afterwards, because the database purge/changing isn't optimized properly (at least for Oracle).
Even with 7 days for us, it takes forever to delete a workstation/device along with a slew of other things. But Novell is aware of these things, and hopefully 11.3 will address most of the speed/performance issues. -
ZCM asset management in zen 7 environment
can i install the zcm asset management and still run the zenworks 7 agent for applications..?
cheersOriginally Posted by gavinfarrow
sorry, thats the zcm asset management agent, in conjunction with the zen 7agent
Yes if you run ZCM 10.3.
IMPORTANT:The ZENworks 10 Adaptive Agent and ZENworks 7 Desktop Management Agent can coexist on the same workstation if the only Adaptive Agent feature that is enabled is Asset Management. Enabling features related to other ZENworks 10 products (Configuration Management and Patch Management) on the same machine as ZENworks 7 Desktop Management is not supported
Novell Doc: Novell ZENworks 10 Asset Management Migration Guide - Migrating Both ZENworks 7 Desktop Management and ZENworks 7.5 Asset Management
Thomas -
I am having a few issues with our patch management system and I am hoping to find some help here. First issue we are running into is that the patchlink collection folders on our zcm servers keep getting backed up with hundreds of <guid>.tmp files. I found the following document: 7008309 to help with this, but it continues to be an issue. The other issue is that we are not getting MS patches quickly. For example, there were 4 MS patches released on July 13, 2011 and they are not showing up in our patch management system anywhere. Patch management is showing that the service is running and that it downloaded patches on July 18th. We have a valid license and the subscription service history shows completed patch downloads. One strange thing, there is not a Signature Download or Last Signature Download Time. Anyways, any help would be greatly appreciated. Thanks.
-NateThanks for the TID. That is helpful knowledge. And Yes, the "missing" patches from MS are security issues. Here is a link to the exact patches I'm looking for: Microsoft Security Bulletin Summary for July 2011 The patches are listed in the Executive Summary. Thanks for your help.
-
Disable Patch Management temporarily on clients?
I've just noticed now that we've got ZPM enabled it seems to get a bit overexcited and start trying to patch machines while they're still being configured during our imaging process. For example our scripts go:
Image > drivers Novell Client > ZCM Agent > pre-load Bundles > AV = finish
Seems like ZPM kicks in as soon as the Agent registers into the zone. In theory it shouldn't do anything as I have the DAU set to 30 minutes after refresh (with ZCM auto refresh disabled) but yet I still see a Novell patch manager popup slide in from the corner (then disappears as quickly as it arrived)
Is there a command that can be used to temporarily disable all ZPM activity on a client? Might also be important for us for any online exams that could fall in the overall patching window.gshaw0,
It appears that in the past few days you have not received a response to your
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Need a Vulnerability Severity Report for Patch Management
In the standalone version of patch management (v6.4) there was a dashboard feature on the server home page called Vulnerability Severity. It was a graphic chart that displayed the percentage of un-remediated applicable vulnerabilities vs applicable vulnerabilities grouped by vulnerability severity. This feature is not available in the BusinessObject Enterprise InfoView. It looks like the only way I have of getting this feature is to create a report, but I am not an expert at using InfoView. I was wondering if anyone had any tips on creating such a report?
The only predefined report that even comes close is the Vulnerability Analysis report, but it's hundreds of pages long. I need something on a single page, like a chart, showing the percentages grouped by vulnerability severity (critical, recommended, optional).mdstewar,
It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.
Has your problem been resolved? If not, you might try one of the following options:
- Visit http://support.novell.com and search the knowledgebase and/or check all
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- You could also try posting your message again. Make sure it is posted in the
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If this is a reply to a duplicate posting, please ignore and accept our apologies
and rest assured we will issue a stern reprimand to our posting bot.
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Anybody have a truly functional Patch Management Component?
Does anyone have a flawless Patch Management component? One that updates caches, distributes patches, completes a daily subscription download, and just works the way it's designed to? If so, what's your setup? ZCM and agent version, Windows, SLES, Internal DB, etc? I'm just curious if switching our configuration would help our situation. We've had issues with Patch Management for as long as we've had the product. I have two SRs in and nothing is happening. :-(
We're running the ZCM 11.2.1/SLES 11 virtual appliance. Single primary and an internal Sybase DB.Originally Posted by jdkoerner
The forceful update is due to bad setup of the patch bundles. Usually you
can look in your application or setup event log and see the switches that
are being used by patch management. On a lot of non MS critical patches
they are wrong or the logic of the bundle ignores if you have set to no
reboot. For example a number of Lync patches don't end up with the
/norestart switch even if you set the deployment to no reboot.
Getting individual patches fixed is a real pain. I have one SR from March
that still has not got anywhere and it actually the second one for the same
problem. I stopped doing new SRs for individual patches after I got Acrobat
reader 10.1.2 and then 10.1.3 fixed so they would install correctly on 64
bit machines. Now 10.1.4 is wrong with the same problem but I am sick of
going through the hassle when nothing was learned or carried forward from
the 2 previous patches. I think problems with individual patches obviously
don't get much priority but if they don't work then what is the point of
using patch management.
I am sure most of us here could generate a list of patches that do the
forceful no warning reboot but not sure if we would have to SR each one or
could do it as a bundle. If we dumped in a number of them the may get
looked at with a little more urgency.
Jim Koerner
Server - ZCM 11.2.1 w/MU2 and Internal Database on Win2008R2x64
Client - ZCM 11.2.1 w/MU2 on Win7SP1x64 and WinXPx32
"baarsd" <[email protected]> wrote in message
news:[email protected]...
>
> I can't say we have either! We are running ZCM 11.2.1 as well (Windows
> server 2008 R2 x64) with an Oracle 11g backend database (on Windows
> server 2008 R2 x64) and have just started using ZPM - I have an SR
> (#10794524091) open because all the patches I've tried deploying have
> varying levels of failure -
>
> - tried deploying Adobe Reader 10.1.4 update as a baseline, machines
> started rebooting VERY forcefully (no chance to save anything, just
> *bang* it's rebooting)
> - Skype update failing to install (that's posted here
> http://forums.novell.com/novell-prod...h-failing.html)
> - Java updates reporting errors;
> "Action "Failed to launch C:\Program Files
> (x86)\Novell\ZENworks/zpm/Remediate.exe. Exit code: 144" of the child
> bundle "Oracle Java JRE 1.6.0_35 for Windows (Update) (All-)195861068"
> failed."
> In "Programs and Features" it appears to be installed but if I try and
> verify java ('Verify Java Version'
> (Verify Java Version)) it says it isn't
> installed
>
> So I'm not very impressed with the product at the moment
>
>
> --
> baarsd
> ------------------------------------------------------------------------
> baarsd's Profile: View Profile: baarsd - Novell Forums
> View this thread: Anybody have a truly functional Patch Management Component?
>
If you're getting slow responses on your SR's, you can post on the Product Neutral -> Talk to a technical services manager and post your SR # and they should be able to prod things along for you, hopefully. -
IC Web - manager dashboard hangs using HTTPS for CRM_UI_FRAME
Experts,
I am on an ISU-CCS project in realization using IC web front end. Here are our versions:
CRM2007
ECC 6.0 EHP3
We have the IC web client talking to back-end and most everything is looking good.
I turned on HTTPS/SSL using all the usual notes....and it seems to work well, we can even SSO over to back-end to execute webgui transactions via IC Web.
My problem is when I use a certain business profile and test:
Monitoring Operations --> Manager Dashboard
As long as I have HTTPS turned on for the CRM_UI_FRAME, if I access above mentioned portion of IC Web, it just sits there and creates a hundred different HTTP logins for my ID. It blinks quick at the bottom and I see it try to execute the bsp: CRM_IC_MDB.
Funny how it tries to continue to use HTTP even through I am switching to HTTPS everywhere.
If I go back to HTTP, (turn off switch to HTTPS), the the manager dashboard works OK.
Normally, I would think problem with HTTPS/SSL setup, but all other portions of IC WEB work great using HTTPS/SSL.
I check ICM log and nothing unless I bump trace to level2. Then too much stuff. But I do see this:
[Thr 1286] Handler 2: HttpAuthHandler matches url: /sap/bc/bsp/sap/crm_ic_mdb/main.do, port: 8000
[Thr 1286] Handler 3: HttpCacheHandler matches url: /sap/bc/bsp/sap/crm_ic_mdb/main.do, port: 8000
[Thr 1286] Handler 4: HttpSAPR3Handler matches url: /sap/bc/bsp/sap/crm_ic_mdb/main.do, port: 8000
[Thr 1286] Handler 0: HttpJ2EEHandler matches url: /sap/bc/bsp/sap/crm_ic_mdb/main.do, port: 8000
I can't figure this one out......any ideas?
Thanks,
NickWe figured out the issue. There is a transaction launcher setting specific to MDB that has a https flag.
-
I am trying to update our Adobe Reader and Acrobat Pro to 11.0.10 using the default MSP packages with SolarWinds Patch Manager. All of the systems keep reporting as 'NOT APPLICABLE'. All of the workstations have Reader11.0.09, with about 10% still on 11.0.08 (due to the fact that the reader 11.0.09 package only patched about 2/3 of the systems). All systems that have Acrobat Pro are 11.0.09.
In SolarWinds I am using the "Adobe Systems, Inc. Packages" node.
Adobe Systems Acrobat 11 Catalog
Adobe Systems Reader 11 Catalog
and the SW Patch Manager downloads the msp's straight from Adobe.
I have checked the msp's manually and they will update at least back to 11.0.07 in Reader, and 11.0.0 in Acrobat Pro. (I had an old stand alone system that still had Reader 11.0.07, and I did a new install of Pro and went straight to update 11.0.10)
The SolarWinds Tech said, "Okay. That content is produced by Adobe. Any questions concerning applicability logic or diagnosing why a package reports as NotApplicable when that's not expected would need to be directed to Adobe, as they are solely responsible for that content and its behavior".
I am new to SolarWinds Patch Manager, and any help or advice would be greatly appreciated.It sounds like you are attempting to use the SCUP catalogs outside of the MS solution. I can almost guarantee you that Adobe didn't test it if it's not referenced in the ETK: 11 SCCM-SCUP — Enterprise Administration Guide
That being said there "should" be logging available in any deployment solution. Since I am not familiar with Solar-Winds particular solution I can't say if it logs errors and how verbose those logs might be. If you have logs then post the output and the forum members "might" be able to assist you. -
All the add-ons I had installed for the version 3+++ still working at the version 7, but the problem is that the extensions page in the add-ons manager is blank except a sentence that says "You don't have any add-ons of this type installed"
https://support.mozilla.com/en-US/questions/826729 has a solution for the problem
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