ZEN 16GB, does not charge, does not power up, not detected by PC either.

Hi,
As said in subject, I am having a hard time with my Creative Zen 6 GB player. While charging thru USB Port of My PC, there is no display on screen, not even battery charging indicator.
I thought of running auto recovery tool and firmware upgrade but since battery is completely drained out, I not able to get it detected on the PC.
I found many questions with similar problem but couldnt find any for ZEN.
Please HELP

Are you sure you can't find your zen in the system manager; if you can find the zen in the system manager then try the following:
Try again with the Zen mp3-player attached to the pc via usb connector, but this time go to control panel, then go to system, then you are in "system properties", then go to tab "hardware" and go finally to "system manager" ; from here try to find your zen; see whether the zen got an exclamation mark (!) in the system manager; if it does, then try to reinstall the zen mtp driver manually (if I am right you do not need any install disc, the driver should already be on your current windows xp/vista installation); do not let the windows to connect with windows update when trying to update the driver >> choose "no", then click "next", after that choose "install driver/software automatically (recommended)". If the reinstallation of the mtp driver is successfull your zen should be detected by Windows and it can be charged and/or you can transfer songs, video etc. again.
But if this method does not work, then try to hook your zen up to an other pc and see whether it can be detected by this other pc.
If your zen can not be detected by the other pc, then your zen may be defecti've. Then it's time for RMA.
Good luck!

Similar Messages

Zen Stone Plus not detected by software - GRRRRR

Hello all
A month ago I bought the Creative Zen Stone Plus.
I was quite happy to go with Creative because I had been the happy owner of a Creative MuVo player for a few years. The MuVo was remarkably straightforward to use. The only problems I experienced were occasionnal freezes of the software during file transfer. Nothing major. I lost count of the number of times I recommended this product to others, usually as a cheaper but just as good alternati've to the iPod.
However, I am beginning to have serious doubts about Creative.
This is the problem:
- The player cannot be seen in Creative Media Lite.
- In Devices Manager, "Creative Zen Stone Plus" appears under devices category "Other devices" and has a yellow question mark next to it.
In other words, I have had the Zen Stone Plus for a month and it has never worked !
From my exchanges with Technical Support (email) and from the knowledge base (eg # 9287,
and 4782) and from this forum, I have tried several things such as
- deinstalling (actually rolling back) then reinstalling Windows Media Player (to get MTP drivers installed)
- downloading the Iomega patch
- I downloaded the player recovery tool (the one with the red button) but when I click on it, I get the message "Player not detected. Do you want to retry"
I found two dead ends in the technical support articles I read:
- I decided to make changes to the registry, as one article suggested that the problem may be due to USB permissions. So I typed 'regedit' but the compuer would not accept this command.
- I also decided that I would change the firmware, as another article suggested. How on earth do I do this. I downloaded the firmware for my player but I do not know how to enter the Recovery Mode. It is not clear from the Recovery page (KB ID # 4794) whether my device is 'ZEN' or a 'Zen Series'. I treid the procedure for both and neither worked !
I'm beginning to feel like I've wasted my money. I had been thinking about buying a Creative player for my sister and also a friend. Now I won't bother, even if this problem is solved. I consider myself to be IT literate but how does Creative expect technically illiterate people to cope with its products !
Can anyone help me to make the Zen Stone Plus work? Otherwise, I'll consider it to be a **bleep** Stone and flush it down the toilet, where it belongs.
Andy
Message Edited by Andy7504 on 03-5-2008 08:2 PM **It should be obvious that if the forum blocked a word, you're not allowed to use it. Please refrain from cursing in the future. Dale-CL
Message Edited by Dale-CL on 03-5-2008 04:45 PM

-. Hello Seb_tokyo,
Welcome to Creative forums!
When you plug in the ZEN stone, your device manager list should refresh. Besides under USB controllers, did it detect anything when you plug it's You can also try the following:
.) Unplug/replug the USB cable and connect it to the rear USB port instead of using front ports.
2.) If you have another USB cable, try using a different one and see if it works.

Zen Micro 5gb not detected w/ USB ca

i just got my new micro and have had no luck getting the usb cable to work.
) i installed all of the spyware-bloated software required to copy music over to the player and found that none of them can detect it. not even the removable disk mode works. (and yes my usb port works - i even tested 2 other computers to see if they would pick it up)
2) after wasting hours of my time going through the forums and reading anything even remotely related to Zen Micro usb problems i finally decided to go into recovery mode and "Reload Firmware."
3) after plugging the player back in to see if it will be recognized by windows and then reload the firmware, it continues to go undetected. (i ran the "Creative Zen Micro Firmware update" with the micro connected through USB and it does not detect it.)
*) concerning the quote about the removable dri've feature
"If you are using a shared computer in school or at the office, and installing Zen Media Explorer is not possible, you can still transfer data files. However, you must enable Zen Micro?s Removable Disk mode when you do this."
since you do not even need any extra software to use the removable disk feature, besides an OS like WinXP, i'm assuming that either the player or the usb cable it came with is busted. in either case i'm planning to get it exchanged for a set that works.
am i the only one who's run into this problem? any feedback/suggestions would be greatly appreciated.Message Edited by assman on 09-2-2005 0:50 PM

assman wrote:Thanks for the information! Quick to the draw and very helpful I'm surprised you're not part of the official customer support team
It would be nice, but they don't have any facility for remote working (I'd have to work from Brazil, my current location). Aside from issues of them actually having vacancies etc. Maybe if everyone sends an email to Sim Wong Hoo.... I'd very much like a job, as getting one here in Brazil is proving impossible for a Gringo like me
Anyway, I hope you get your player replaced ASAP and can get on with the business of listening to music!

Zen Micro is NOT detected by Creative MediaSource Organizer or Windows Media Pla

Well, I have read through a good part of the message forum and have found nothing to help my case and I believe, truly believe that I have tried everything!

My Zen Micro is detected by my computer and when plugged in I am prompted by MTP Media Player to
Launch Windows Media Player and synchronize files </LI>
Take no action</LI>

If choose to launch Windows Media Player it does not detect the portable device
If I choose to take no action and launch Creative MediaSource Organizer instead, the device is still not detected.

I have checked my Device Manager and it says that the device is working properly, drivers are installed (this is the most common problem ? but for me this is the part that is working correctly).

When I open the Zen Micro Media Explorer it tells me that the device is not connected. I cannot transfer music files with Windows Media Player or Creative MediaSource because both programs do not detect the Zen Micro.

I should note that the Zen Micro does work properly on another computer in my household.

Can someone please offer suggestions?
Thanks

Ha ha ha! Sucess at last!
I got it working now!
I was missing a step in the second suggestion (link posted by DM) to edit the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\U SB and add "EVERYONE." Plus I didn't reboot right away! I guess that would help too. Sorry forgot to do that.
THANK YOU! The support on this fourm is wonderful! Glad to see the help is here for Creative products.

Zen vision M not detected by softw

I have had my zen vision for a while and it worked fine but when i went to install windows media player the update for wmp failed and then the player was no longer detected so i tried uninstalling and reinstalling windows media player 0 and i also reinstalled all the creative software but still it isn't detected.
I have the latest firmware and I have tried changing permissions for the usb in the registry. The weird thing is that the zen vison M appears in the device manager under windows portable devices and it doesn't have an exclamation mark beside it or anything so it is working fine. However no program is able to detect it zen vision m media explorer, winamp, real player, media monkey,windows media player all give the same messsage that no device is detected. Whenever I plug it into the computer the option box comes up asking me what i want to do sync using media monkey/windows media player/ creative media source etc but when i select an option it opens the program and it says the player is not detected, which is extremely weird given that windows seemed to detect it a few seconds before and bring up the appropriate options. The charging icon appears on the screen and it charges but the docked screen never comes up. I think it is probably the software. I am running out of things to try and any suggestions would be appreciated.
I have been to the downloads page for it but i cant install the new creative media source as i get a message saying no player detected but i have installed all the newest software other than this.
I think my software is seriously screwed up although then again it might be the player Im not sure.Message Edited by aaahhhh on 0-08-200704:00 PM

Been Fiddling with it all day and now I finally managed to get windows media player installed i go into device manager and there is an exclamation mark beside the player but when i go to update driver i get the message class installer has denied the request to install or upgrade this device. I'm not sure if this is progress but at least something has happened.
PS i had the latest firmware installed before i installed wmp so this is not my problem.Message Edited by aaahhhh on 0-09-200702:44 PM

Zen vision m not detected by windows... (before, the same windows detected my z

Two days ago, my windows not detected my vision m.... (no modification, not formated, nothing) .... and sometimes my zen was detected just sometimes... i don't know why...
i decide to format my windows (xp pro sp 2 )
i install media explorer and tools in creative's CD....
and my windows detected my zen...while 20 minutes and after the same thing not detected ( USB unknow )..
i reformat again .. to find the way !! ^^
and my zen is not detected again...
do you have some tips, for me please thx in advance....
Good work, My zen is amazing !!

Try the simple steps in this thread:
http://forums.creative.com/creativel...hread.id=27477
-Good Luck!

Creative Zen 16GB does not delete mp3

Hello,
I am having this problem where I would delete an mp3 using the "remove" function but then when I choose to random play all, the song is back on the player. I have the latest firmware dated in Feb 08. I never really noticed until I started to hear the same songs over and over. Is anyone else experience this? Is there a fix out? I picked the Creative Zen over other Mp3 players because it could delete songs on the fly. Apparently, not.

Hello.
You're just removing the songs from the playlist (random play all), not actually deleting them. To delete them, Press the top right button while playing a song you want to delete and click look-up artist. Then click the album the song is in. Then press the top right button while high-liting the song you want to delete. Then click on delete track. A black window should show up saying Deleting... .
That's it! Song gone forever.

Zen Micro Photo not detected by ZEN softw

Hi, I have been having a heap of trouble getting my microphot to talk to the software. I had all the common issues with demo shield, itunes reinstalled Adobe products uninstalled etc,. The device is detected by windows but the software tells me it is not connected. All the creavite software has been installed many many times. Anyone got an idea?

beesquared, ok the computer does recognize it. Now you need to do 2 things which was in the link I provided <a href='http://www.nomadness.net/modules.php?name=FAQ&myfaq=yes&id_cat=8&categories =Nomad+Jukebox+Zen#228' target=_blank>here[/url].
Do #3 and #5:
3. Open Task Manager, click on processes, look for the process WDFMGR.EXE. If its not listed then, clicl Start > Run, and type CMD. In the command prompt window type SC START UMWDF. Check Task Manager and see if this process is listed and try WMP0 again.
5. Start REGEDIT and navigate to HKEY_LOCAL_MACHINESYSTEM\ CurrentControlSet\Enum\USB. Right click the USB string and select Permissions. Make sure 'Administrator' and 'Everyone' have 'Allowed' ticked for Full Control permission. If you do not have 'Everyone' then click the Add button, add the username, and then give it Full Control.Message Edited by DM on 0-4-2006 07:47 PM

Zen stone plus not detected by computer..

I have found many post on same subject , but still have not found a case similar to mine, or adequate answer..
I have been using my Stone plus for a year, with no trouble.
It is still working properly as a player.
I just decided to add some music on it, and my computer is unable to detect it. But it used to.
I have been using the same computer, and same operating system, windows XP.
I have tried to find the device going through Start/Control Panel/system/hardware/device manager/USB controllers but it shows nothing except USD root hub and Intel 9290EB USB Uni'versal host Controller
when I connect my Zen stone to my computer is is only able to charge the battery,
Can anyone help ?

-. Hello Seb_tokyo,
Welcome to Creative forums!
When you plug in the ZEN stone, your device manager list should refresh. Besides under USB controllers, did it detect anything when you plug it's You can also try the following:
.) Unplug/replug the USB cable and connect it to the rear USB port instead of using front ports.
2.) If you have another USB cable, try using a different one and see if it works.

ZEN vision M not detected by the

hi. i posted a message earlier. now i have installed all the softwares, window XP service pack 2. but unfortunately i still have the same problem, PC saying that '' a high speed USB device is connected to a slow speed USB port '' and the player cannot be detected.
the minimum system requirements for the product is '' USB . port (USB 2.0 recommended for faster transfer) ''. so even if i dont have a USB 2.0 port, there shouldnt be a problem, right?
i am really frustrated, cant do anything with my new toy. please help

Duplicate post (I answered in the thread, and it's better to keep a problem within the same thread rather than creating a new thread)

New 27" iMac ejecting external hard drive and not detecting it consistently

I purchased my iMac from Best Buy two days ago and am wondering if I have a lemon. During the process of transferring files via an external hard drive I have noticed a number of issues. My old 2007 iMac had no problem reading the drive but my new iMac keeps ejecting the disk every couple of minutes. I will get a message in the corner of my computer stating that it was not ejected properly.
At one point, the new iMac would not read the drive at all. I plugged in my iPhone and it detected it at first but eventually ejected it and would not detect it again either, not even to charge it. I restarted the computer and it started detecting the iPhone and the external the drive, but now I am back to getting the same error message. I have tried to repair the disk using disk utility and it does not detect any problems. I also tried using every single usb port.
I would appreciate any suggestions and will be taking it back if it keeps having issues.
New 27" iMac
3.2 GHz Intel Core i5
8 gb 1600 MHz DDR3
Mavericks 10.9.4

You have 90 days of free AppleCare telephone support, call them today and report the issue. You can find the number in your country by clicking:
Contact Apple for support and service

Internal display not detected. "Detect displays" option now gone...

Hello!
My MacBook Pro will not detect any displays. After going to sleep a couple of nights ago, and bringing the computer out of sleep, the display would not turn on; even though I could hear the computer wake up and the fans turn on.
I hard-reset the computer and the display still would not turn on after the power down. Was able to connect to my computer through my wife's MacBook through "Share Screen", and everything is working except the display. I immediately backed up my data realizing the system was working fine (not a hard drive issue, hooray!) other than the display. I tried connecting my computer to an external display and did a restart with the lid closed and the computer would not detect the external either.
Through share screen, I then went into the Display Properties and to my surprise noticed that the "Detect Displays" button has disappeared! Furthermore, when I go into
"About This Mac > More Info... > Graphics / Displays"
Nothing is listed for the screen! On my wife's MacBook it lists the LCD's resolution and other information, but not on mine. Also, under "Display Connector", hers says "Status: No Display Connected"; where as mine says nothing at all, its blank underneath the words "Display Connector".
I reset the P-RAM and that did not help either. If I could I would do a fresh install of OSX, but I can not see the screen so I can do that either.
Is there any way I can reset the computer by any other means?
I also don't have an issue with taking this computer apart, as apple care is expired, and I've done my fair share of take aparts before.
Once again, the computer is starting up and working, but the screen is not being detected or turning on. Everything else works. I called apple and they wanted me to pay $50 for an over the phone troubleshoot, or to take it in to the apple store (an hour away from here) and possibly pay $300 for it to be fixed. AHHHH!
Thanks.

OK, I am confused...can you see an image on an external display or not?
The torch/flashlight trick will tell you if the backlight is out and you are still getting an image and it is a display problem. Although dead backlights are less of a problem with the LED backlit displays.
In your last post you say "If I could at least detect an external...", this leads me to believe that you are not able to detect an external display. With this assumption, it looks like the video card, which if memory serves me correctly is on the MLB and would require replacing the MLB.
If you are able to get an image on an external display, then we are back to the display as the problem.

Nomad Zen Xtra does not power

I have just recieved my Zen Xtra today. But when I power it on, per the manuals proper instruction, it does not power on. I have also tried to charge the battery with the mp3 player both on & off. When I had it on the "using AC outlet" icon would show. It does seem I need a new battery. But I fear something else, could the charging mechanism be dead? This player is a refurbished product by the way. It works on the AC outlet, I can transfer files to it, and I can successfully connect it to the USB port. the hard dri've sounds fine. It seems I need to buy a new battery right? Where else besides Creative.com can I buy one? Thanks.

First, read/try the advice here
Failing that, I would suggest buying a replacement battery. Check froogle.com (that link is set to the best deals) for a good price.

My iPod shuffle, which I prchased in 2009 only worked for a short time so I put it back in the box and just recently took it out. I will not charge and the power light does not come on. It was faulty from the start and thought I was out the money I paid.

My iPod shuffle only worked for a short time. It will not charge and the power light does not come on. Bought it in 2009. Put it back in the box and in my desk. Recently tried to get it to work again but no luck. Anyone else have this problem? Very disappointed with the product although my wifes work perfectly.

Can't say I haven't done the same kind of thing...keep finding things I had every intention of...
If you have the chance stop by an Apple Retail store and talk to them about it...they often work deals for replacement of out of warranty non-working items for prices around half price. Won't hurt to stop by and see what they will do for you.

My Zen Stone Does not Turn on,just act as a pen drive

I ve bought a Zen Stone GB Jan 08. This was working fine. But last thursday it just start malfunctioning. First it was not trun on and not detected in my Laptop. I tried many ways and charged fully. Finally I tried the reset button.
After reset My player was detected in My PC and later on Laptop.
I charged fully, formatted it and transferred song to it.
It now work perfectly as a pen dri've. But i tried hundered times to on it but it never turn On and serve as a MP3 player.
I then tried recovery tool and upgraded the firmware version to the latest this morning. But still the same:
My Player Does not turn on and is not usable as MP3 player. This is just detected in PC as Pen dri've.
Creative Support and the users, please suggest me what to do.

I'm having the same problem with mine too. I just bought it 2 weeks ago. My DH used it until there was absolutely no charge left and it died. I charged it and it wouldn't work. The screen stays black (mine is a Zen Stone Plus). When I play with the on/off switch I was able to see faintly the power off mode and then nothing. I went to Creative recovery, did that but nothing changed. I can view the contents on my player, but I cannot use it as an MP3 player or radio.

ZEN 16GB, does not charge, does not power up, not detected by PC either.

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