Zen 20GB battery replacement

I bought a replacement battery (from Hong Kong) and installed it. The Zen started up and immediately shut off. I presume that the battery needs charging but when I plugged in the Zen the little icon for the plug went on not the charging icon. I am going to charge it overnight but do I need to do some kind of general reset or something else? I had to buy a third party battery as I could not find the battery here in the US. Is there an official Creative battery available somewhere other than the US?

Hi Majo603,
Are you referring to Creative Zen 20GB with model number HD-005. If it is,I'm afraid you cannot purchase a replacement battery for this kind of unit. It is basically,attached to the unit and we're not selling it separately.

Similar Messages

ZEN TOUCH BATTERY REPLACEMENT POL

BEFORE I PURCHASED MY ZEN TOUCH 40GB, I EMAILED CREATIVE TO SEE WHAT THERE BATTERY REPLACEMENT POLICY WAS. I GOT AN EMAIL BACK SAYING CREATIVE WILL REPLACE THE BATTERY FOR YOU FOR ABOUT $80, YOU JUST HAVE TO SEND THE UNITY TO THEM. THIS WAS THE DECIDING FACTOR FOR ME TO GO WITH THE ZEN TOUCH OVER THE IPOD, THE BATTEYR REPLACEMENT POLICY WAS CHEAPER AND BETTER. CREATIVE SAYS THE BATTERY SHOULD LAST BETWEEN 3-4 YEARS UNDER NORMAL USUAGE BEFORE YOU HAVE TO SEND IT IN TO BE REPLACED. MY QUESTION IS HAS ANYONE HAD TO SEND IN THEIR ZEN TOUCH TO HAVE THE BATTERY REPLACED YET? IF SO HOW LONG DIDI IT TAKE TO GET YOUR PLAYER BACK? HOW MUCH DID IT COST? WHEN YOU GET A NEW BATTERY INSTALLED DOES THIS MEAN WHEN YOU GET THE PLAYER BACK YOU HAVE TO RE-LOAD YOUR MUSIC FROM SCRATCH?
THANK YOU

dis974 wrote:
I GOT AN EMAIL BACK SAYING CREATIVE WILL REPLACE THE BATTERY FOR YOU FOR ABOUT $80, YOU JUST HAVE TO SEND THE UNITY TO THEM. THIS WAS THE DECIDING FACTOR FOR ME TO GO WITH THE ZEN TOUCH OVER THE IPOD, THE BATTEYR REPLACEMENT POLICY WAS CHEAPER AND BETTER.
Wow, I am glad someone has asked Creative about that - that is good news, my sister (who owns "my" Touch) will appreciate that! Incidentally, Apple just lowered the price for their iPod battery replacement program to $65.95:
<A HREF="http://www.apple.com/support/ipod/service/battery/"]http://www.apple.com/support/ipod/service/battery/[/url]
Just pointing it out, not trying to be nasty or anything - I do not want to anger my supervisors on this forum...

Creative Zen 20gb Battery L

I know this has probably been posted before but its difficult to search for "Zen" 20gb because you get zen micros and touch everywhere. I bought my Zen 20gb player last week and today I thought I'd test the battery life because it seems very low. I only used the touch pad once at the start to put albums on the now playing, then I let it play......it lasted only 4hours, without touching the pad once, or skipping a track or anything. After paying 50 pounds for this with a suggested battery life of hours I'm pretty disappointed. Is this a fault or is there any software update for this?Anyone got any pointers?

Did you fully charge the battery after you transferred music to the player?
4 hours seems very low, but check out this page first to see if the advice helps improve the battery life, otherwise I would recommend contacting Customer Support.
http://us.creative.com/support/kb/ar...p?l=2&sid=4672
Cat

Zen V Battery Replacement - Were You Awa

Is it just me, but did anyone else realise whilst researching to buy the Zen V that you would have to return your player back to CL when the battery gives in?
I cannot find that information anywhere on the information that I reviewed about this.
I just feel as if I have been a bit misinformed about this battery issue and even the manual makes no reference to it.
Thanks for any help.
Peter

I glad I did did some research before buying an mp3 player. I was going to get an iPod until I learned about LiON battery life and got a Zen Micro instead.
Now that my Zen Micro is 2 years old, the original battery is only good for about 4 hours. I've got a new replacement battery and it's good as new again.
It's too bad that all the Creative mp3 players don't use the Zen Micro's battery system.
The iPod model encourages the 'throw away' mentality. I like to get more value out of my money.

Battery Replacement Zen Stone Plus

Li-Poly batteries last approximately 3 years after manufacturing (charged or not). So if your Zen Stone ceases to function and it has not been abused, it'ss likely a dead ? no longer can be charged - battery.
I purchased a battery (actually 3 to meet their $ minimum) from allbattery.com? Polymer Li-Ion Battery 3.7V 240mAh. Order it with NO PCB option. $3.99 each plus shipping. After they arri'ved, I note the brand name is ?Tenergy. Original battery specs from Creative are 280mAh, a nominal difference. Specifications I didn?t have were charging requirements, but I?m happy to report they recharge seemingly identical from the Creative OEM batteries.
<table cellspacing="0" cellpadding="0[/img]<tr><td>This battery replacement takes some skill and is, obviously at your own risk. Suggest examining ribbon cable prior to ordering batteries. My unit is a Zen Stone Plus with Speaker.
</td></tr></table>?
BATTERY REPLACEMENT:
Run Exacto knife or small utility knife around sides and end NOT including end opposite display (or you will cut through a ribbon cable) penetrating no more than 0.075 (/6th inch) to split case of Zen Stone. It may be necessary to insert small jeweler?s screwdriver directly at corners to gently pry, releasing positioning studs. If you?re lucky, you won?t break off studs, but if you do, don?t worry they are mostly for alignment purposes.
Lift off control pad (volume up down, fast forward, reverse, center select button) Remove two Phillips screws holding pc board to bottom case and lift edge of pc board with small screwdriver under USB port.
Hinge pc board up with headphone jack on top and lift up battery with screwdriver.
Examine ribbon cable, which is folded around control board and sandwiched between control board and pc mother board. If cable is torn (or cut) you?ll probably have to throw Zen Stone in trash as this cable may be impossible to repair.
Remove white tape from top of battery and unsolder + and ? connectors
Tint ribbon cables with solder (I used a little solder paste to get solder to stick), the solder in wires, paying attention to + and ? terminals. Be very careful not to touch the ribbon cables together or solder on a metal surface.
Cut a piece of electrician tape and wrap around ribbon cables and soldering joints.
You can test your Zen Stone prior to assembly.
Reassemble in reverse order using a pin, tooth pick or small paper clip and clear silicone caulk around edges. Wrap elastics around unit holding upper and lower case together while caulk dries.
<span style="font-family: "Times New Roman"; font-size: 2pt; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">?
<span style="font-family: "Times New Roman"; font-size: 2pt; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">?
<span style="font-family: "Times New Roman"; font-size: 2pt; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">Sorry this board does not support pictures

&Hi,
Thanks for creating this guide. This forum does support pictures, click on Insert/edit image to insert an image. Take note that only urls are accepted so images have to be hosted on an external image hosting site like tinypic. Oh and welcome to the Creative Forums.

Cost of replacing a Zen 20GB scr

Hey guys,
I've recently crushed my mp3 player, an old Creative Zen 20GB, and had the screen smashed, it's all black now ! Anyway, I was wondering if anyone had any experiences with sending their mp3 players to repair their screens before, any idea how much something like this would cost in singapore dollars? I don't want to spend a hundred bucks to repair a 2 year old mp3 player. Any ideas?
Thanks!

I would presume that the cost of replacement is just the normal cost of the phone - but there is no information to confirm this - that is why I'm a little unclear.
The reason for wanting to know is so I can decide on whether it's worth considering insurance, cases etc. If it's simply a case of buying another iPhone then fair enough - if it turns out that you cannot buy another iPhone without signing up to an additional contract (and so paying two lots of £35 per month) or paying vastly more than the initial purchase price for a replacement, then I would be far more concerned about protecting my iPhone.
Really it's a balance between cost of insurance vs risking it, and the bulkiness and inconvenience of using a case vs increased risk of damage.
Message was edited by: bilbo_baggins

Zen:M Battery death!!!!!a last hope!

A few months ago, I bought a wall charger(Creative Switching adaptor model:tesa9g-0502400).Suddlenly when?I connected?the Mp3(vision zen:m) to the wall charger,the screen turned black! and shut down!!since that moment,each time I connect the Mp3 to the wallcharger, it just turn on?a steady blue light (it doesn't blink)and the screen?stays black. I also tried with the USB connector, but it doesn't work! (now not even the blue light)!?
I've?been thinking that the problem is the battery(short circuit). I saw in Internet(amazon.com) a replacement battery for creative Zen vision M. Could I change the battery of my 60 giga model with this replacement?Is this battery compatible?with any Vision:M model or is just for 30 giga model? Is someone there,who has tried to chance the battey of their Zen:M Model?Are the Vision M models the same Amps and Voltages?I dont see in any place(manual and MP3)?the Amps and voltage of the Vision Zen:M Battery!!!!Could someone help me with this information!!!!please!!!!!!Is my last hope to save my?beloved music!!!!!!

Haha, thanks... I hope it charges. I nearly died in the six monthes I didn't have an mp3 player (My ZEN Micro...) But now with my new one (Thanks Santa!) I have been resecitated! Seriously hope all goes well with your player. Like I said, plus and minues with the internal harddri've. As with any piece of technology. There will always be a risk, but I will stick to Creative over iPod any day. I am a walking billboard for creative when it comes to mp3 players cause for the most part they have worked fine for me.

IPod Battery Replacement Service Chan

As of 7.8.05, Apple changed its iPod battery replacement service charge from $99 to $59.
Darn.....now i feel some regret from getting a Zen Micro, seeing as how the only reason i bought it was cuz its battery was only $40.

There is also a company named iPodResQ that for $64 will cover the cost of overnight shipping of your iPod, replacement of the battery and then overnight shipping back to you. This is well worth it. Having just bought an iPod one month ago, I don't plan on this service for at least two years or better. With this service you get your original back. If you opt to send it to Apple, they do NOT necessarily send you the same unit back.

Anyone know where I can get Creative zen 20gb firmware downl

Hi,
I reciently crashed my creative zen (20gb not the touch one) and accidently removed the firmware while in recovery mode. Does anyone know where I can get the firmware for this zen?. I can find others but cannot get them to work on it. I tried the driver in the zen section but It didn't put the firmware back on my player now I am stuck in recovery mode. Please help I WUV my player lol?xx

Hi,?anyone reading this I have managed to find it so here is the link If anyone gets stuck like me. (If it says already on your player just keep going it will replace and correct it)?http://sg.creative.com/support/downl...ype=4&x=24&y=6

Petition - Zen 20Gb (DAP-HD00

I have recently upgraded my music player from a zen micro to a Zen 20Gb and I am surprised to find that it is a step backward in terms of firmware.
The zen micro went to deep sleep mode after 4 hours. However this player is still using the old setting of 24 hours before going into deep sleep mode.
This adversely affects battery life.
So I have decided to ask creative to change this setting in the future.
Sign please if you agree.
thanks

ZEROpumpkins wrote:
Signed, I'm having a similar battery drain problem.
How long does your batt actually last?

Zen 20gb poorly after fall, ide

Dropped it!Very unhappy at first. PC wouldn't find it on connection. Couldn't load library etc.Re-formatted etc. and tried everything possible. It is now found by PC but won't let me transfer anything ('failed' message). I suspect this means the end, but before it goes to the MP3 graveyard I'd like to check that I have exhausted every option. Any suggestions Otherwise, is it worth getting repaired I don't know where to go for this as the Creative site only seems to mention warranty repairs. I li've in Nottingham UK. I love it and the 20gb storage is great (I only use it for music). The newer Zen players either don't have as much storage or do a lot more than I need (for more money). Also, it was a special birthday pressie. Thanks Nick

The problem with harddisk player is the harddisk itself which is very fragile especially if the unit is on. When the player is dropped, it would be enough to damage the disk platter. When you shake the player, do you hear any sound which should not be there ?
As for replacement harddisk, you are pretty much on your own when it comes to replacing it. Before rushing out to getting a replacement harddisk, you might want to see if you can open the unit. Firstly, I am not sure what type of harddisk they use and it could be the IDE or the ZIF interface. And I am not sure if a replacement dri've of that capacity is available for sale in the open market.
I guess you can try asking Creative support but I doubt they would provide you with any information as to dissassembly the unit. It would probably be enough to void the warranty but I would think that the warranty period is probably long gone by now.
I know the harddisk mp3 playe are great value for money but they are fragile and any slightest force against it may damage it. That is probably why Creative is moving away from harddisk players.
In the end, you might be better off with a new flash-memory player. I have the Zen 20gb myself and I understand how you feel about it. It looks ugly but it just plays music great. I really do not want to lose mine.

3rd gen battery replacement and life after

After 3 years, the battery on my 20GB 3rd Gen iPod is finally failing. I'm stuck between sending it in for battery replacement or just buying a new iPod.
For those of you who have sent in a 3rd gen for replacement--how was your experience with the replacement iPod? Did you get the same 3-4 years generally expected from the model, or did it deteriorate faster? Is it worth the $65 , or should I just suck it up and spend more on a brand new iPod?
20GB 3rd Gen iPod Windows XP

By all means replace it! The 3G is a great device if what you want to do is play music!
Yes, if you do it yourself and fail to follow the instructions by popping the right side first, you can and will rip the ribbon cale to the headphones. But that's why one should follow instructions or have a pro do it
Should you send it in to Apple for the $65 job? That's up to you. There are 3rd party folks who will do it for less or will use a better battery. I replaced my own with a higher capacity battery, and have wonderful play time. One company I've dealt with is iPodResQ. I'm not making any money from this recommendation, just voicing my approval of the quality and price of their parts and services.
Look around, google 3G iPod battery replacement, read the instructions. If you feel uncomfortable with them, then get a pro to do it.
I've has several folks want to buy my 3G from me because of its distinctive appearance. Seems it's already "retro", and therefore cool. So why ditch it because of the battery? If that's the only reason you are thinking of replacing it, then don't. Benefits of the 3G include the fact that Dynamic playlists still work on them, unlike newer models that traded that function for the benefit of podcasting. That alone is enough for me to keep mine.
For the record, I own a 15GB 3G that is my go everywhere workhorse, and a 40GB 4G that goes with me on trips with most of my library. I like the 3G more.

My Creative Zen 20GB won't turn

Ok, here is the problem. Up until yesterday, my creative zen 20GB (Not Touch, just the normal Creative Zen 20GB) was working fine and i was really happy with it. But then all of a sudden, it wont turn on. The strange thing is, when i plug it into the power adapter, it works, but it won't turn on when i press the power button. Instead, I have to wait for about 4-5 seconds and it turns on by its self, without me pressing anything. And when it does boot up, it acts as if i have just rebooted it, even though I haven't. And if i try to pull out the while it is on, it just shutsdown automatically. The power status icon is that funny little one that means it is fully charged and even if that icon is somehow wrong, and my battery is completely depleted, i had it charging all last night, so it must be at least a bit charged. Another strange thing is that it wont charge or turn on by its self (like it does when i connect it to the mains) when i connect it to the computer.
I have tried re booting and doing a disk cleanup but to no avail. I dont think it could be because i have left it charging because of the sights that i've seen, they all say that lithium ion batterys stop charging when they are fully charged, so i dont think i could have stuffed it by leaving it plugged in.
In summary, I am really stumped, any help would be appreciated but i fear unless it works its self out, i might just have to take it to get repaired.
Thanks
Nik
p.s please be quick in replying as i leave for holidays tomorrow and i wont be able to get to a computer for a while so i would love to have this resolved by tommorow

It would be difficult to determine if it's a confirmed battery problem, sicne the Zen 20GB's battery is built-in. However, from your description, it seems to be a very likely battery problem. Even a possibility of a damaged battery. Hence, I would advise that you call up customer support to determine the true cause of the problem. Oh yes, have you even left your battery fully discharged for say a week or something?

ZEN TOUCH USER REPLACEMENT BATT

<FONT face=Century>People say you cant replace the Zen Touch Battery, so whats the truth? What about this website which seems to have user instructions on how to do it. i know it voids the warranty if you break the seal but after year, aint gonna be no warranty to worry about. http://www.pdainternalbattery.com/touchinstall.html

With some good care you will most likely not need to replace the battery for to 3 years
Your welcome

ZEN 20GB Roc

Oh yeah! I got my Zen 20GB a week ago...and it rocks! The sound,features (FM tuner, FM and voice recorder,Simple organiser...and an ALARM CLOCK which uses your mp3 as tones too!) and the memory as well! Seriously, I never understand and see how CREATIVE audio players are less superior to Apple's audio players (you know what i'm referring to).Better still! it came with a charger and other accessories! In fact, I just LOVE my new player!
Nevertheless, there are definitely some tiny weenie problems too:
.) the battery life is pretty short (claims to be hrs, but mine lasted only 9.5hrs on the first charge;but this is fair enough, since i transferred much songs to it). Well, guess i'm jus a bit too demanding, cuz my previous flash-based mp3 player could last more than 2hrs.
2.)It's kinda wierd that I didnt see the blue glow when i finished charging it for 7-8hrs with the player off. (my friend's Zen Micro had a glow there after charging, with the player off). Did i mention that the blue glow, is indeed "mesmerising", as mentioned?
I guess if these problems are eliminated,it would without doubt,be the perfect audio player!

GlenZEN: Just to add to Cat's advice, the battery can take 2 or 3 charges to reach full capacity. As Cat has mentioned battery life is dependent on various factors. There's also advice in the FAQ post about how to preserve it. It's kinda pointless to compare it with a previous MP3 player as it would no doubt be completely different.

Zen 20GB battery replacement

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