Zen 20GB cannot turn

I have a Zen 20GB to which all of a sudden I cannot turn on . I have tried recharging it via the adapter for up to 3hrs with no luck. I have only had it for 3 mths now. How do I solve this problem? I have tried resetting it but this still does not work.

SSR wrote:
It's a bit unfair to berate Creative, as you bought a player either outside the intended region or "exported" it from the intended region. You can't expect European Support to be able to help with a player that isn't in their region, although you don't say if it was based on an autoresponse that you decided this or an actual email from a technician.
Ultimately if you buy a player from a different region you take a gamble, and Creative are actually pretty good at honouring warranties for players sold across regions.
If you'd care to re read my post they were both automated responses, however if as you allude you take a chance buying anything out of area, yes you are probably right as far as creative are concerened.
All I want is the firmware for a zen 20 gb purchased in singapore 7 weeks ago
It ain't rocket science

Similar Messages

  • My Creative Zen 20GB won't turn

    Ok, here is the problem. Up until yesterday, my creative zen 20GB (Not Touch, just the normal Creative Zen 20GB) was working fine and i was really happy with it. But then all of a sudden, it wont turn on. The strange thing is, when i plug it into the power adapter, it works, but it won't turn on when i press the power button. Instead, I have to wait for about 4-5 seconds and it turns on by its self, without me pressing anything. And when it does boot up, it acts as if i have just rebooted it, even though I haven't. And if i try to pull out the while it is on, it just shutsdown automatically. The power status icon is that funny little one that means it is fully charged and even if that icon is somehow wrong, and my battery is completely depleted, i had it charging all last night, so it must be at least a bit charged. Another strange thing is that it wont charge or turn on by its self (like it does when i connect it to the mains) when i connect it to the computer.
    I have tried re booting and doing a disk cleanup but to no avail. I dont think it could be because i have left it charging because of the sights that i've seen, they all say that lithium ion batterys stop charging when they are fully charged, so i dont think i could have stuffed it by leaving it plugged in.
    In summary, I am really stumped, any help would be appreciated but i fear unless it works its self out, i might just have to take it to get repaired.
    Thanks
    Nik
    p.s please be quick in replying as i leave for holidays tomorrow and i wont be able to get to a computer for a while so i would love to have this resolved by tommorow

    It would be difficult to determine if it's a confirmed battery problem, sicne the Zen 20GB's battery is built-in. However, from your description, it seems to be a very likely battery problem. Even a possibility of a damaged battery. Hence, I would advise that you call up customer support to determine the true cause of the problem. Oh yes, have you even left your battery fully discharged for say a week or something?

  • Cost of replacing a Zen 20GB scr

    Hey guys,
    I've recently crushed my mp3 player, an old Creative Zen 20GB, and had the screen smashed, it's all black now ! Anyway, I was wondering if anyone had any experiences with sending their mp3 players to repair their screens before, any idea how much something like this would cost in singapore dollars? I don't want to spend a hundred bucks to repair a 2 year old mp3 player. Any ideas?
    Thanks!

    I would presume that the cost of replacement is just the normal cost of the phone - but there is no information to confirm this - that is why I'm a little unclear.
    The reason for wanting to know is so I can decide on whether it's worth considering insurance, cases etc. If it's simply a case of buying another iPhone then fair enough - if it turns out that you cannot buy another iPhone without signing up to an additional contract (and so paying two lots of £35 per month) or paying vastly more than the initial purchase price for a replacement, then I would be far more concerned about protecting my iPhone.
    Really it's a balance between cost of insurance vs risking it, and the bulkiness and inconvenience of using a case vs increased risk of damage.
    Message was edited by: bilbo_baggins

  • Zen Touch wont turn on nor cha

    i brought my zen touch 2 days ago, i charged it and once it went dead flat i put it back on charge and now it wont chrage at all or turn on. i tryed charging it thought usb but that wont world either. how suggestions?

    Hiroshima_X,
    Is this the Zen 20GB (looks like a Zen Micro)? If so, the reset button is located underneath the power switch (move it to the left and you will see a small button underneath, this is it). To get into rescue mode, hold the switch to the left and the press the reset button (keep the switch held until you get into the rescue mode screen).
    Jeremy

  • Anyone know where I can get Creative zen 20gb firmware downl

    Hi,
    I reciently crashed my creative zen (20gb not the touch one) and accidently removed the firmware while in recovery mode. Does anyone know where I can get the firmware for this zen?. I can find others but cannot get them to work on it. I tried the driver in the zen section but It didn't put the firmware back on my player now I am stuck in recovery mode. Please help I WUV my player lol?xx

    Hi,?anyone reading this I have managed to find it so here is the link If anyone gets stuck like me. (If it says already on your player just keep going it will replace and correct it)?http://sg.creative.com/support/downl...ype=4&x=24&y=6

  • Zen 20gb - firmwa

    Hiya
    I have hunted high and low for a solution to this, so i'm going to have a final stab by registering here and asking....
    I have a Zen 20gb, it's not a touch, a micro or anything like that, just a Zen 20gb, I think they might have been limited to Europe and Asia, not sure.
    The Firmware on board is .00.02
    I need to get this working with Vista. I cannot find a firmware, I did try the Zen firmware but it couldnt find the player, then I found further down in the archi'ved section the page for the Zen 20gb, it said my player was not supported anymore, which I was amazed about as it is not that old.
    So is there a work around for this, or am stuck with fireing up XP everytime I want to add music to it's By workaround I mean firmwares for other models that might work. Am pretty p***ed off with Creative for giving up so early on this player by the way, it was a few hundred pounds when I got it a few years ago!!
    Thanks for reading and for any ideas you can offer : )

    I believe they were using Asia mainly Singapore as the test bed for that harddisk based mp3 player but it did not sit well with the customers here. I bought it because I needed the disk space at a close-out sale. I believe that particular model was a total flop and those of my friends and family who saw it thinks it was the ugliest thing around. They have not sold the unit for quite many years now. It was based on a different format and providing a driver for it make be too time consuming and expensi've and probably just support a handful of users who still uses it.
    You pretty much cannot use that one failed model to guage what Creative is doing to support the other popular mp3 players.

  • Zen 20gb - Bl

    I've just ordered a Zen 20gb MP3 Player - Black from Amazon.co.uk.
    I probably should have done this BEFORE ordering, but I've just cheked the Creative website and cannot find this model listed. According to Amazon, the model number is: 70PF 0900 0008
    It looks very much like a Zen Micro - but is described as having 20gb capacity.
    Does anyone know anything about this model, or do I need to start trying to get my money back from Amazon?
    Just to clarify - I li've in the UK and cannot find this model on the European Creative website.
    Thanks in advance!!
    Dave
    Message Edited by aspinall_david on <SPAN class=date_text>0-28-2005 <SPAN class=time_text>:6 PM
    Message Edited by aspinall_david on 0-28-2005 :6 PM

    It's larger than a Zen Micro, but has a similar look. As far as I knew Europe weren't selling this player, but someone else mentioned Amazon UK were selling it. It didn't appear in the USA for a long time, but then Cambridge Soundworks stores started to sell it.
    Principally this player is sold in Asia Pacific.
    Here's an official Creative page for the player, although I'm not sure if this is International or USA based.

  • Creative Zen 20gb (not sleek or anyother type like that) problems with subscription downlo

    Does anyone know whether the Zen 20gb can play subscription downloads?I have been trying, and the micro version is almost identical and can do it, i don't know why my player cannot do it.

    my zen sleek isn't on the playsforsure list yet it says it on the creative website, but if you download all the tracks into a folder and set windows media player to update the library on that folder, and sync it it should work because mine wasn't working at first on the napster program.
    i am probably wrong as for it being able to work because your talking about the zen 20gb but mine wasnt on the napster website ( or whatever you use )

  • Zen 20gb - Setup is unable to detect a supported device

    Trying to install my Zen 20gb (bigger version of the micro!) onto my work-laptop;
    Unfotunately I cannot find the original installation disk, but I have downloaded the latest software from the Creative website. When I try to install CMS_PCAPP_LB_3_30_2.exe, I get a message "Setup is unable to detect a supported device...". Immediately before this, the Zen shows Docked, but then reverts back to the Play screen.
    I have searched this forum and tried as many different soultions as I can find, all to no avail. I have installed NomadSync and that connects without problem... but why won't the "official" software?

    Yep... already tried that. I've even used the Software AutoUpdate that says I need the:
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  • Zen 20GB battery replacement

    I bought a replacement battery (from Hong Kong) and installed it. The Zen started up and immediately shut off. I presume that the battery needs charging but when I plugged in the Zen the little icon for the plug went on not the charging icon. I am going to charge it overnight but do I need to do some kind of general reset or something else? I had to buy a third party battery as I could not find the battery here in the US. Is there an official Creative battery available somewhere other than the US?

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  • Creative Zen (20GB) - Availabil

    <SPAN>Hi,
    <SPAN>I li've in the UK, and am currently deciding on an mp3 player to use both at home (to use with some speakers) and to take around with me. After looking at the Creative products I couldn't decide between the Touch (huge memory) and the Micro (great features and looks amazing!).
    <SPAN>However, after seeing the Creative Zen (20GB) on <SPAN>http://www.creative.com/products/product.asp?category=23&subcategory=24&product=59 this appears to be exactly what I am looking for.
    <SPAN>After searching where to buy it, it seems that it is only available to buy from Asia, and after emailing Creative, they said that this player 'won't be available on the European market for a long time' and that 'It may take 6 months or more before it will be released'.
    <SPAN>I would preferably like to buy a player in the next few weeks, and was wondering if there was ANY WAY in which I could buy this player from Creative (in Asia?)?
    <SPAN><SPAN>If I was to buy it from Asia, would it work EXACTLY the same as it would when it comes out to buy in Europe (i.e. is it made differently for Asia?)?
    <SPAN>I would like to buy a player which will store all my CD collection on so it would be preferable to have at least 20GB.
    <SPAN>I would definitely like to buy the Zen (20GB) player at some point because it has both players? features, and so if it was not going to be available to me from anywhere would it be advisable to buy the Micro now and then buy the Zen (20GB) when it comes out, so that I can use them together?
    <SPAN>Or would it just be best to get the Touch now (although I have heard some bad things about it, and I am attracted to the Micro apart from its memory!)?
    <SPAN>Thanks in advance,
    <SPAN>Sam

    I've not heard that the sensitivity is worse on the touch than the micro, just that some people find them both a little tricky to get used too. I've also heard that some people find that if the turn the sensitivity to max (rather than the usual advice of turning it down) that strangely this works better.
    I've never heard complaints about the screen display being worse
    And my impression is that there seem to be more reliability issues with the micro. (headphone jack for starters)
    DISCLAIMER: Having said all that, that is not to say that I am right this is just my impression, others may well think differently (and they may well be right as well )
    Re: the Zen 20gbs if you really want you can get it now but I wouldn't be wanting to deal with the legalities and expense of shipping it to singapore to get it fixed under warrenty if there is a problem. Here is a linkhttp://cgi.ebay.co.uk/ws/eBayISAPI.d...5775262832&rd=

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