Zen 20gb Not Connected mess

Hello! Zen 20gb (old type) - had a few problems with it freezing, rebooting didn't cut the mustard so I decided to reinstall the firmware.
Removed the old firmware as per instructions and subsequently the Zen doesn't get recognised as being plugged into my pc to reinstall the firmware. I don't have a separate PC I can use - I've a Mac, but there's no software for the firmware I can download.
Any ideas? I just get 'device not connected' messages everytime I try to open the firmware installer.
Thanks - JimmyRepo

What software are you using?

Similar Messages

Zen micro not connect

after installing all the software on my computer (xp with all sservice packs),
the device shows up. but when you click on icon, it states that the zen is not connected?
installed it on different computer and it works fine,
can anybody PLEASE help me?
ps: does zen micro only work with usb2?
kai

the micro is backwardly compatable with USB aswell as working with USB 2.
often the front ports on a pc run on a built in hub, and the micro often has problems when connected through a hub, because it charges via usb port it requires a lot of power, the full 500mA offered by usb ports and through a non powered usb hub the micro often doesnt get enough power to function. so the usb ports at the back are usially the safest.
if the device is showing up in device manager, i suggest a full software instalation. encase something went wrong with it, also you could try updating the player firmware. what firmware do you currently have?

Help with Zen Xtra not connect

Hi,
I have read all of the FAQs and posts reguarding this problem and I just can't seem to get this to work. I have a Creative Labs Nomad Jukebox Zen Xtra 40GB mp3 player. I downloaded and installed the playsforsure firmware yesterday so the mp3 player would be compatible with my Xbox 360. I moved all of my songs from the player to the Creative Mediasource PC music library before the install (sadly, I lost all of the music the Zen cam with). Well, after I installed this firmware, and I plug the Zen Xtra into the computer with the USB cable, it doesn't register that it is connected. For example, when I open the Creative Mediasource PC music library it doesnt have the Zen Xtra listed like it used to, so I cannot put any files back onto the mp3 player, also the Nomad explorer has the Zen listed as "not connected" and same with the Zen Xtra Media Explorer. I then downloaded a new playsforsure plugin for Creative media source and the most updated driver. Still noting... I tried going into device manager, it recognizes the portable media device without any problem, so its not the USB or the computer, its that its not connecting with Creative Media Source, Nomad Explorer or Zen Xtra Media Explorer. I clicked the driver, followed all those steps that were listed in one of the posts on this forum and installed the MTP device. It actually connected this time and I started moving my music back onto the player. Well, I accidently "x'ed" out the program and I went to Creative Media Source again but its not registering the device again. I retried instaling the MTP device again and it didn't work this time. I restarted the computer and tried again but I cannot get this Zen connected anymore. I have never, ever had a problem like this before with my Zen until I got this firmware. Please, if anyone knows what I am doing wrong, please help. Thanks.
--Frank

I believe you are not holding it down long enough----- I think in the manual it says to hold it down until rescue mode comes up..... it took a long tome for mine to come up when i did it
If holding it longer doesnt help, thats all i got

Zen 20gb not being recogni

I got my Zen 20gb 3 days ago, installed the software fine, put music on it but now the device is not recognised by the software, however it gets recognised by the computer and the zen also charges. Any one else had a similiar problem or does anyone have any solutions?

What software are you using?

Zen Micro "not connected" problem since upgrading firmw

Hi All,
I have had the zen micro for a week and it has been working fine with original firmware & software supplied on CD.
After noticing the battery life was poor, I decided to upgrade the firmware.
This is where all my troubles began...
After upgrading the firmware to 2.00.2 I found that when I connected my player it was now recognised at an MTP device and windows asks me if I would like WMP (windows media player) to sync with the device.
If I select yes, it tries to find the device in WMP and tells me it is not connected !
If I go into Control Panel- Device Manager tells me that I DO have a zen micro connected under the "Windows Media Devices" section.
Zens micro media explorer now also fails to see my device and thinks it is disconnected.
So I have no way of transferring files to my zen micro.
In an attempt to remove the problem I try going into rescue mode on the zen and reloading the firmware to an earlier version, with a version I have downloaded from this website .0.03.
The zen successfully erases the firmware and behold, my pc still fails to recognise the device so it cannot install any firmware on top of this.
So now I have a Zen with no firmware installed (and a "firmware problem" message everytime I turn it on) and a pc that won't recognise it anymore.
I have spent a good 5 hours this evening trying to fix this.
I have tried everything on these forums, but I simply cannot get my PC to connect to the zen micro, despite it recognising it everytime I connect it !
Please help before me or the zen dies !
Thanks,
Mat.

Here is a note I sent to the Creative support folks. They simply suggested I go back to firmware .0.03.
I have to admit, going back to the other firmware update does not seem to be the true resolution, but I really don't have any more time to waste fixing your bugs. So, I am now on .0.03. It's a good thing I synchronized all 920+ songs, or I would not be a happy camper right now. :-)
I will tell you it appears to be a multiple USB issue with your new firmware. I experimented with this, and found that if I have my iPAQ connected into my USB ports, as well as my USB mouse, my USB CD/DVD dri've and my USB Keyboard, the MTP explorer will not recognize the Zen Micro.
When I take the iPAQ out, magically, the Zen Micro gets recognized and the MTP Explorer is working. THIS ONLY HAPPENS WITH THE MTP FIRMWARE!!
I am now back to the .0.03 release of the firmware and none if this happens. As I write this to you, I have everything connected and I am ripping a CD to my device - no problems. I am fortunate however to have a laptop that I was able to do this with, otherwise I would be in the same place others are, and the upgrade frimware doesn't ever recognize the Zen Micro, even though it is in the Device Manager. ?
So, I would say, that your MTP firmware takes control too much, and seems to substitute for something like an iPAQ, where they cannot co-exist or other USB harware, such as a memory reader (CF, SmartMemory, etc.). This is not a PC USB issue, in my mind. It is a firmware issue that is causing the conflict.
Thanks.

Zen Micro not connecti

A Zen Micro 6gig with ..0 firmware will not connect to my PC. I use a USB 2.0 cable and Windows Vista.
Any solutions?
I've run a disk cleanup. Taht's it so far.

I had the same problem on purchasing a new laptop running Vista. You have to change to running firmware version 2.xx (2.2.02 is the latest I think), which also formats the hard disk, so you have to back up all your music first!

Creative Zen 20gb (not sleek or anyother type like that) problems with subscription downlo

Does anyone know whether the Zen 20gb can play subscription downloads?I have been trying, and the micro version is almost identical and can do it, i don't know why my player cannot do it.

my zen sleek isn't on the playsforsure list yet it says it on the creative website, but if you download all the tracks into a folder and set windows media player to update the library on that folder, and sync it it should work because mine wasn't working at first on the napster program.
i am probably wrong as for it being able to work because your talking about the zen 20gb but mine wasnt on the napster website ( or whatever you use )

My creative Zen 20gb not work

Hi
I have got Zen touch 20gb.
Once I was adding new music to my player. Suddenly a little window shows up with text that everydoby knows 'serious problem has occured'. Since then my player stopped working.
I can't turn it back on!!!!
Did somebody have this kind of problem ? What should I do ?
I'm god **bleep** pissed!!
pls help

same problem here, all these players are junk. had the same problem with a Dell DJ 5.
this thing is locked up tighter than a drum. cant turn it off and cant turn it on. stuck on the last song it tried to play. did the reset thing with every combination i could figure with no luck.
i have contacted support and am awaiting an answer. this should be fun. at least dell got right on the problem and sent me another DJ

My Creative Zen 20GB won't turn

Ok, here is the problem. Up until yesterday, my creative zen 20GB (Not Touch, just the normal Creative Zen 20GB) was working fine and i was really happy with it. But then all of a sudden, it wont turn on. The strange thing is, when i plug it into the power adapter, it works, but it won't turn on when i press the power button. Instead, I have to wait for about 4-5 seconds and it turns on by its self, without me pressing anything. And when it does boot up, it acts as if i have just rebooted it, even though I haven't. And if i try to pull out the while it is on, it just shutsdown automatically. The power status icon is that funny little one that means it is fully charged and even if that icon is somehow wrong, and my battery is completely depleted, i had it charging all last night, so it must be at least a bit charged. Another strange thing is that it wont charge or turn on by its self (like it does when i connect it to the mains) when i connect it to the computer.
I have tried re booting and doing a disk cleanup but to no avail. I dont think it could be because i have left it charging because of the sights that i've seen, they all say that lithium ion batterys stop charging when they are fully charged, so i dont think i could have stuffed it by leaving it plugged in.
In summary, I am really stumped, any help would be appreciated but i fear unless it works its self out, i might just have to take it to get repaired.
Thanks
Nik
p.s please be quick in replying as i leave for holidays tomorrow and i wont be able to get to a computer for a while so i would love to have this resolved by tommorow

It would be difficult to determine if it's a confirmed battery problem, sicne the Zen 20GB's battery is built-in. However, from your description, it seems to be a very likely battery problem. Even a possibility of a damaged battery. Hence, I would advise that you call up customer support to determine the true cause of the problem. Oh yes, have you even left your battery fully discharged for say a week or something?

Anyone know where I can get Creative zen 20gb firmware downl

Hi,
I reciently crashed my creative zen (20gb not the touch one) and accidently removed the firmware while in recovery mode. Does anyone know where I can get the firmware for this zen?. I can find others but cannot get them to work on it. I tried the driver in the zen section but It didn't put the firmware back on my player now I am stuck in recovery mode. Please help I WUV my player lol?xx

Hi,?anyone reading this I have managed to find it so here is the link If anyone gets stuck like me. (If it says already on your player just keep going it will replace and correct it)?http://sg.creative.com/support/downl...ype=4&x=24&y=6

Zen Vision M not connecting

?I've searched through everything I could find here and tried them all, to no avail. Here's what's happened. My Zen Vision M (30 Gb) wouldn't start when connected to 3 different PCs I use it with. I figured it needed firmware update or something, so I tried that, but all update tools say I need to connect the Zen. I tried clean up and formatting all to no avail. Same not connected issue. Then I searched through the forum and saw the exclamation point in device manager issue, so I uninstalled and then plugged it back in. No more exclamation point and it shows up in device manager, but none of the firmware update options recognize the Zen is connected (or Media Player 0 or ). Device manager says it's operating fine, but Zen Media Explorer, MP3 recovery tool, and Media player do not recognize it as connected. Since it's older, all Creative said was EOSL... Are there things I haven't tried?

Re: Zen Vision M not connecting,Thanks, I had thought I'd tried everything, but as it turns out, one laptop I was using that I thought had Media Player 0 had . I don't think my player was ever exposed to 0, but I rolled back one on a laptop to 0 and then tried the firmware updater I had saved on that laptop and it worked! I'm back in business!? Now am reloading about 25 Gb of music, but that's a pain I can deal with. I tried the different cords and as for OS, one is Vista, one XP Media Center, and one XP. All are up-to-date with service packs etc. I had just updated Norton 360 and I read somewhere that it can mess up USB ports, so that may have started all the fun. In the end, thanks to all in these forums as I never would have thought of rolling back Media Player and the other things I did. Kudos to all....

Not able to Remove the ZEN 20GB Safely from compu

Hi All
When i connect my Zen 20Gb to my comp win xp sp2, it gets detected and i am able to get a new icon under removable dri've and am able to save data's in the Zen's dri've but when i want to disconnect it from the comp, i right click on the usb icon on system tray and click on safely remove the device, i select usb mass storage ZEN ( F: ) and click on stop, now it comes with an error msg that some application is still in use, i am sure i have closed all application and none are running, it happened y'dsday also, and i get the icon on the zen which says do not disconnect, finally i have to shut down the pc to remove the device why so, what could be the reason

It's important to shut down every program at least. There are tasks like Explorer though that shouldn't be shutdown ideally, and of course Explorer is one of those programs that might well have its hooks into the player. Again though, as long as you're not actually using it then you can most likely disconnect safely.
If the worst comes to the worst then just shut down the PC. You know it's not using it then!

Connected zen 20GB to computer w/o creative

I haven't tried yet, what happened if we connect zen 20GB to computer (windows XP) without creative software in normal mode (not removable disk mode)?. What happen if we disconnect zen 20GB (in removable disk mode) without safely remove hardware first ?txmuzarif

Jason,
Thanks for your reply, actually I connected my zen 20GB to my office computer with linux OS but I use vmware as a emulator to open windows xp, when I disconecting my zen from computer (a removable disk mode) and I already used safely remove hardware in windows xp, my zen screen still indicated do not disconected. I guess that although my zen already interupted/disconnected from windows xp but still connected to linux as OS since I don't know how to safely remove hardware from linux OS and I am not as administrator of that computer, so I just disconnected although my zen screen indicated do not remove hardware. When I doing that my zen look like hang or freeze and I have to restart my zen.
Please help me, is there any safely way for using my zen as removable hard disk in my office with linux OS (and I am not as administrator)? I want my zen as removable hard disk in windows environtment with linux OS as mention above.
Thanks
Zainal

Creative ZEN 4GB is not connecting with

Hello Everybody!
I've bought CREATIVE ZEN 4GB mp3 player, and after some two months, i can not connect the player with pc. So i reinstalled my windows, because i thought it was some problems with whem. After installation, everything worked twice, and then, is the same problem happened. So i reinstalled windows a second time, but doesn't matter, how many times i reinstall them, it's same problem. After that, i've tried to contact costumer support, but all they tried to help me, was unsuccessful. So few weeks ago, i deleted the MTP Device from "device manager" And now, all the time i have a bubble on the left lower side at the screen, with a note: "Found New Hardware: MTP Device" And i can't turn it of, every time i do that, it shows again. At device manager, on MTP device i have yellow exclamation mark. When i'am trying to update driver, i have this error: There was a problem installing this hardware: MTP Device.
This Device Cannot Start (Code0)
The only thing i can do, charge my mp3 player. And sometimes i using the player on the really old computer, and its works properly, but the worst thing, that the old computer is not mine anymore, so i can't do anything with a mp3 player.
So if someone, has problem like this, and someone, who resolved it, please help me. I like this player very much, and i dont want to change it.
Thank You!

Yes, it is possible. On the right hand side of the player is the slider to turn on the player, push the slider upwards to the lock position and the screen will turn off. That is the Hold mode. At this mode, all the buttons would be inaccessible to prevent accidental pressing of the buttons. This is the mode to use when you are just playing music and do not need the display.
To unhold the player, just push the slider to the middle position and all the way down to turn it off.

Zen Vision:M 30Gb not connected (!) and I'm becoming crazy

:Zen Vision:M 30Gb not connected (!) and I'm becoming crazyl Hi,
I tried for week to do something with the Vision 30Gigs of my son, and I don't no what to do now, maybe open the window and throw the zen..
No, seriously, he still remains in not connected and in Control Panel, system, device manager, always with the yellow sign blinking and tells that no driver is loaded.
I'm in XP SP3, removed WinMediaPlayer to install the WMP 9 because the 0 is not compatible with SP3 I think,
The zen is automatically in Recovery mode when boot, because I have tried all the possible and I have erased the firmware by "reload firmware" but without being connected to the computer,
I tried the recovery tool, but not connected...
So, I'm sure that some guru has the solution, and I'm convinced that this zen is not dead!
Thanks in advance for your precious help.
Ray

Read everything before you start.
Rayray wrote:
Hi,
I tried for week to do something with the Vision 30Gigs of my son, and I don't no what to do now, maybe open the window and throw the zen..
No, seriously, he still remains in not connected and in Control Panel, system, device manager, always with the yellow sign blinking and tells that no driver is loaded.
I'm in XP SP3, removed WinMediaPlayer to install the WMP 9 because the 0 is not compatible with SP3 I think,
The zen is automatically in Recovery mode when boot, because I have tried all the possible and I have erased the firmware by "reload firmware" but without being connected to the computer,
I tried the recovery tool, but not connected...
So, I'm sure that some guru has the solution, and I'm convinced that this zen is not dead!
Thanks in advance for your precious help.
Ray
You're right the Zen is not dead. It needs a firmware to work & it doesn't need to be connected to the computer to erase it. It does however need to be connected to a computer to reload it. First you will need to install WMP0. http://www.filehippo.com/download_wi...edia_player/9/
You then need to charge the battery When its charged & turned back on you will choose Format>Cleanup. You then connect player to see that Windows can see the device. Once you can see that it is recognized in Device Manager you will Disconnect it from the computer (use rear usb ports)
You will need to download the firmware file for the player to the desktop & open the file.(do this before you connect the player again)http://support.creative.com/Products...me=MP3+PlayersOn the player before you connect it to the computer that has the firmware file open & ready to go you will choose Reload firmware connect the player to the computer(use rear usb port) choose your language & let it run. (the autoplay window may open DO NOT CLOSE IT)
The reason it did not work before with WMP9 is that the driver is a part of WMP0.

Zen 20gb Not Connected mess

Similar Messages

Maybe you are looking for