Zen 4GB freezes when locked and screen shuts d

Not sure if it is meant to do this ...but my brand new Zen 4GB freezes after the lock is applied, and?as soon as the screen powers down. Music stops playing and everything goes black and nothing responds (player blue?light still on). Even if I switch it out of lock, or try to turn on or off - nothing. Just have to reset.Surely you can carry on playing musing and apply the lock (for keys and screen power saving).Can't find any reference to this in knowledgebase. Thanks

:_ Hi gewillia-welcome to the forum.
This may not be helpful but here goes. I have the same Zen 6gb player and use it with computer running
Windows XP Home SP3,in fact the same set up as yours.
Firstly I find downloading via Windows Media player version best as I have experienced freezing using
creative's software.What is your media player's version?
I was going to suggest the clean up mode as this cured problems for me but you could try the format option.
Please note this will remove all files from your player so you need to make sure they are all available on your
computer because you will have to download them all again.
A simpler suggestion-have you tried a different usb lead or a rear connection on your computer as some
members have found these changes make a difference.
Would not think the firmware is a problem-seems the latest version to me.
Failing the above working maybe you have a bad player and need to contact creative support.
Let us know how it goes.
ZENFLASH

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