Zen 4gb froze - pressed reset - now won't respond at all

My 4 month old Zen 4bg player froze while uploading an mp3 song. Finally hit reset button but now the unit won't respond to anything.
I have Windows XP and the Zen battery is fully charged. I am not sure?of the firmware?version.
I have tried the Play - Reset - On/Off switch sequence but nothing happens. I have tried this both connected via USB and also unconnected.
When I plug it into the USB port my computer makes the sound for a new connection and the 'bubble' says new hardware but it does not display in Device Manager. Zen Media Manager says the unit is NOT connected.
I have sent an email to support but am awaiting a reply. Any suggestions on what to try next?
Thank you.

<Thanks for the response. My Zen is not stuck at a screen -- it is totally blank. I've tried the reset sequences involving the on/off switch and the play button but I get absolutely NO response. I can't get to the Recovery screen at all.
I am puzzled as to why my computer beeps when I plug/unplug the Zen into the USB port but nothing recognizes it. The only thing that support has suggested so far is the same as suggested on this board.
Thanks, Kathleen

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