Zen 4GB inoperable after MP3 Recovery Tool

*Zen 4GB inoperable after MP3 Recovery Tool' I was getting the intermittent white screen problem with my Zen 4GB. Tech support instructed me to use the MP3 Recovery Tool. After running the tool, the player is inoperable. It turns on, but the screen is always white or gray and no interface is displayed. The blue light near the power switch turns on. Reset does not help. After running the recovery tool a 3rd time, Creative Zen Media Explorer recognizes the player when connected, and I can browse the media that is installed. I couldn?t even do that on the first two tries. Currently I am unable to play any files because I don?t have a user interface to navigate.
The support email instructed me to create an online RMA if the recovery tool did not work. I have attempted this numerous times and always receive a message that there is an error. No specifics. I tried replying to the original support email, but got no response. I tried sending a new email through the support website several times, but don?t even receive the automated response. It is not showing up in my email service?s spam folder. I have received no reply for the past several weeks, but I wonder if they are actually receiving my messages.
Any suggestions? My warrantee runs out in about a month and I want to get this resolved while it is still possible.
Technicals: Windows XP Media Edition, SP3; Creative Media Explorer v5.70.5; Windows Media Player .

Hello Buckaroobonzai,
Welcome to Creative forums!
This doesn't look good. White screen is a symptom of a hardware problem. I suggest you contact tech support by phone as soon as possible before your warranty expires. Check your PM.

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<From the locked sticky above? "*** MP3 Player Recovery Tool ***" by Catherina-CL>
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If you are experiencing a problem with your MP3 player (supported players list below), please ensure you check out our MP3 Player Recovery Tool first.
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LIST OF SUPPORTED PLAYERS
ZEN Vision W
ZEN Vision
ZEN Vision:M 60GB
ZEN Vision:M 30GB
ZEN Stone Plus
ZEN Stone
ZEN V Plus
ZEN V
ZEN MicroPhoto
ZEN Nano Plus
MuVo V00
MuVo V200
MuVo Micro N200
MuVo TX/TX SE
MuVo TX FM
MuVo Slim
DMP FX00
Forum Administrator
Creative Labs
Message Edited by Zenandy on 05--2008 02:2 PMMessage Edited by Zenandy on 05--2008 04:2 PM

Zenandy,
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