Zen 4GB player freezing/screen going black

I have a Zen 4GB, and recently it's been freezing up a lot; the screen goes black, or sometimes white, or sometimes streaks the background colors, like vertical blinds, and I have to reset it. It usually happens when I press any button, but sometimes just when it's jostled.
I already tried upgrading/reloading the firmware, and then I tried formatting the whole thing, and neither of those have helped. Does anyone have any other suggestions? Could it be a hardware problem? Thanks.

Hi Panthea,
It does sounds like some kind of hardware issue, I would suggest getting in touch with support.

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