Zen 4GB - Recovery Mode doesn't w

Hello, I've bought a Creative Zen 4GB for several months, and I've the following problem : the player doesn't turn on when sliding on the "ON" position (0 light, 0 sign of work). When I plug it (front or back), it runs correctly, but i can't delete/move/add files to the player : for example I chose to delete : I go on "browse media files", select the file I want to delete, I clic on delete, a window appears as every file deleted, but when it closes, the file is still here..
Moreover, I tried to use the recovery mode, but the player doesn't start, even with this method :
Recovery Mode Using The Paper Clip
OR
Alternati've Method For Recovery Mode Without The Paper Clip.
Why use it's
If you experience one or more of the following symptoms:
1. The player is not detected in Creative MediaSource or Windows Media Player
2. The battery does not last as expected
3 Your computer stops responding during file transfers
4 There is a power outage during file transfers
5 There is an error about firmware
6. LCD displays a "Firmware Problem" message
7. Your player is not responding.
8. The player is performing erratically.
Save a copy of your player's content, if possible, before cleaning up the memory!
Recovery Mode Using The Paper Clip Reset Method
1#. Turn off player if not already turned off
#2. Press/hold play/pause button. If you accidentally release
the button, start this reset procedure over again.
#3. Gently push the end of a metal paper clip into the reset hole on
the botton edge below the play/pause switch.
(Do not use the slotted mic hole at the top edge near the earphone jack)
#4. Slide the on/off/lock switch towards the on position - slide it to the botton hold
until the display lights up and then release.
#5. The recovery mode screen appears and four menu items are shown - see below
Please help !

Down further on the page is this:
How can you tell if your Zen is defecti've/faulty?
1. A "white screen" or a "totally blank black screen" shows up on the Zen LCD.
2. You cannot force the Zen into the special "Recovery Mode" menu screen. <---------------------- Your problem
3. The Zen refuses to "take a charge"? (To charge up the internal Lithium-Ion Polymer battery)
4. The Zen LCD is cracked or distorted due to dropping or handling abuse.
5. The Zen clock does not keep accurate time (within 2 mins max per month)
Contact Creative if any of the above faults occur - the Zen is bad and nothing you can do will fix it!

Similar Messages

Zen Micro not booting up and recovery mode doesn't do anyth

Hi,
I just got my Zen Micro yesterday and it worked fine until the second battery charging.
I charged it using the AC adapter. When it finished charging I tried to turn it on but it wouldn't go past the Createi've log (the second screen after the one with the copyright notice)
Since then I've tried all the options in the recovery menu but they don't seem to have any effect. (The recovery mode displays "Creative Zen Micro v0.0.58 at the top)
I tried "clean up" and gave it at least 30 minutes but it didn't finish.
I tried "reload firmware" but after some time I took out the battery and it still gets stuck at the second Creative screen. I don't get the firmware error screen.
Also tried the format and reboot options... nothing.
Yesterday I upgraded the firmware to .02.05 firmware and didn't have any problems. All the software also worked fine on my WinXP machine.
Would appreciate your help.
Thanks,
Greg.

I've had the exact same problems as GregL, except that I have the original firmware that came with the Zen Micro (I was planning to upgrade it until this whole mess happened).
I charged it fully a few times, and it'd been working fine for about fi've days, and now, I can't get past the "Creative" logo screen! Recovery menu works, but the options don't seem to get anywhere. They never get past "Erasing Firmware", "Scan Disk", and the like. I've tried rebooting and I've tried removing the battery, but nothing has changed.
Does anyone know what might be wrong with my Zen Micro?
-MysticBoo

Zen Micro - recovery mode hang

My Zen Micro do not start. I have tried to use Recovery mode, but it doesn't work. Clean up, Format, Reload firmware and Reboot - they all hang up. It says for example "formatting" on the diplay until for a very long time. Nothing happens. And the PC does not recognize the mp3-player. What can I do?

Sounds like you have a bad hardi've. If not under warranty you can replace it yourself. Not real difficult. Here are instructions to open? http://www.hardwarezone.com/articles...d=33&cid=9&pg=& here is what you replace dri've with. ? http://www.newegg.com/Product/Produc...em=N82E6820270? I have done this to a couple of my player so i know this card works. ?Message Edited by coachop94 on 0-2-2008 03:7 PM

What options if recovery mode doesn't w

Zen micro won't go past the Creative screen. I've tried all 4 options in the list, I can select but nothing seems to happen.
Thanks

Hi,
If the recovery mode options doesn't work, you might want to get in touch with support for repairs/replacement. Note that a repair/replacement fee is chargeable if the warranty have expired.

Zen 4GB dead, support won't ans

Hi, I've had my Zen for about 4 months now, and last month it suddenly died. I was using it in my car where it worked fine. Turned it off, got out of the car (I did not drop it), and when I went to turn it back on, nothing. It's been dead ever since, and resetting does nothing. No computer detects it when I connect the player, and recovery mode doesn't work.
I emailed support about it a few times, and all I got were automated responses saying "I will get a real person in 24 hours". This is obviously not the case or I would not be writing this here. I want my player to be RMA'ed because it is dead, but I can't do that if Creative doesn't respond to me. Also, there are no phone numbers to contact, which makes this a real pain.
I would like an answer here as to either why my emails are not being replied to, why my warranty is being ignored or why I am being treated with such disrespect. I like the product, but this shoddy customer service is turning me away from the company. Please show me that I have only been unlucky up to now and that this isn't your real business practices.
Thank you,
Unsatisfied customer Alex?

Hey Alex, the same thing happened to me a few days ago but in my case, my player was frozen so I reseted it and it refused to turn on
afterwards so after contacting creative support, they told me that I would have to send my player in for repairs (due to the fact that my player
was not even getting that blinking light when I plugged it into my computer) but since my player was only about month and 2 weeks
old, I was able to go back to the store that I purchased it from and exchanged it for a new one. So my only my question is when
you plug your player into your computer, do you get that blinking light? Because if you do, you may have some hope.
With regards to your questions about why your haven't gotten a response from Creative is probably due to the fact that the only offer
support on weekdays so you probably will get one on monday; other than that, you may want to make sure that your email isn't blocking
their responses because my emails from creative usually end up in the bulk.Message Edited by darkdallasnight on 03-22-2008 09:4 PM

My iPhone 5s on ios 8.1.2 is stuck at Apple logo or recovery mode.. To fix this issue, i need to update it to ios 8.2 through itunes.. I want to ask that my data i.e. Photos and other personal data would be removed after updating it or not..?

My iPhone 5s on ios 8.1.2 is stuck at Apple logo or recovery mode.. To fix this issue, i need to update it to ios 8.2 through itunes.. I want to ask that my data i.e. Photos and other personal data would be removed after updating it or not..?
if yes then how can i save my data or get out of recovery mode.. Is there any safe mode or something like that on which i could access my data..
P.S. I have not taken any backup of my iPhone on itunes..
Please help me sort out this issue..

Recovery mode doesn't mean that all your data is already lost. You only lose your data if you restore it.
When you plug the phone is into iTunes hold down the home button. iTunes may then give you the option JUST to update the software first. This should not get rid of any data.
However, if iTunes is only giving you the option to RESTORE and update, then you will lose your data I'm afraid.
Hope that helps!

I have a mac which plays the boot sound but the screen stays black. Recovery mode does not work, as the keyboard is wireless. What do I do?

What it says in the title.
I have an older mac and it worked perfectly until about an hour ago when I shut it down because we needed the room dark for a presentation and the screen saver was putting out light.
Now it won't turn back on. It plays the start up music but the screen stays blank.
The CMD+OPT+R for recovery mode doesn't do anything, the keyboard is wireless so the command doesn't get to the computer and that's the only keyboard I have since that's the one it came with.
I'm looking at making a USB recovery disk but it says that I should click on "Options" in the Disk Utility but there is no options button or menu to click.
From here: OS X: About Recovery Disk Assistant in step 3 I get stuck.
Also it says that if I make a drive on this computer which has an older OS it might not work on the broken machine with Mavericks.
This machine literally worked and I turned it off and now it does not work and there seems to be nothing I can do... ***...

kodemage wrote:
well, then recovery mode does not work. I've tried all the key combinations I've seen on line. Command+R, Command+Option+R, Command+Option+P+R, none of these work.
I don't believe there is anything we can do on a forum to help then, you need to take it into a AASP and have it professionaly diagnosed. If you don't know how to locate an AASP in your area you can begin by using Contact Apple for support and service
Good luck.

Zen Micro Recovery M

I have had some unfortunate experience with ZEN MICRO recovery mode. I want to suggest to creative that they provide more user feed back on the device after each phase of recover mode, clean up ..it should tell you when you've completed the task. Formatting should tell you when it's reformatted, but before that should tell you how long to expect with a full device so we can know how long the process should take. My experience was it hung..or did it's I don't know. If it hangs, what should we do? When they say make sure you have the firmware available to reload, they should be more specific. I find the website does not really fill you in all the way and expect everyone to know how to reload their software via USB connections. Also, there was a lot of confusion when to have the battery in the device and when not to. I had a hard time, when only conncected via USB and without battery in. The device would not go to recovery mode.
This is the third Creative Zen Micro for me. The first one failed after 0 months, they sent me a refurbished one and it did not work. They finally sent me a new one 3 months ago and it just crashed on me a couple of weeks ago. Now I have to go through the laborous effort of getting a Return Authorization (if they'll even do that now). I am at wits end and clearly frustrated. If they device stunk, I would move on, but I really do like the hardware design and wished that Creative would get the software right and maybe ruggedize the software / hardware experience
Zenpatient needs Zen Dr.

I agree that a little more documentation would be helpful. I think I, or someone (I forget), started a petition to get reload OS renamed to delete OS (a better representation of what it does).
I have tried in the FAQ though to detail how long each of these functions should take.

IPhone 5c suddenly goes into Recovery Mode

My mother's iPhone 5c suddenly went into Recovery Mode, and when I connect to iTunes, it requests I restore to default, but My problem is I can't back up the things stored. Please help?

An iPhone that is in recovery mode doesn't have anything to be backed up - the data is already gone
You need to restore the iPhone.
~Lyssa

Save pictures from 5th Gen iPod Touch stuck in Recovery Mode

My iPod Touch has never had any issues until the other day when the battery died and when I recharged it, the screen shows the connect to itunes graphic. If I connect it to my MBP, I get the message "iTunes has detected an iPod in recovery mode. You must restore this iPod before it can be used with iTunes".
I have several hundred pictures on here that were never backed up to my MBP or iCloud, so I'll lose all of them if I restore. I tried to force it out of recovery mode with various patterns of holding down the power and home button without any luck. I've also downloaded RecBoot and using that to force it out of recovery mode doesn't work either.
Are there any ways to either 1) get it out of recovery mode and working like normal without doing a hard restore or 2) rip all my unsaved pictures off it and then do a hard restore?
Thanks!

1) No
2) No
They are gone. You should be importing them to your computer regularly as you would wiht any digital camera

In recovery mode and iPad shuts off and ask for password

So i am in recovery mode for my iPad 2 and when doing the recovery the iPad shuts off and turns back on and the pc ask to put in a password on the iPad but i can not even put in a password and than the iPad says to connect to iTunes again so does this mean the recovery mode doesn't work. please help me out.
jen remter

Hello jenremter,
Welcome to the Apple Support Communities!
If you are trying to restore your iPad, I would suggest placing your iPad in recovery mode manually and attempting the restore. Please follow the instructions in the attached article to complete this process.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Have a great day,
Joe

[Zen Xtra] Stuck in Recovery Mode after updating Hard Dr

This is a long post, but I thank you in advance if you read it and think you have any ideas for me. Parts of this post were originally posted on the Nomadness.net forums and parts of it come from my personal email correspondence with one of the experienced users on that site.
Here goes:
I just installed a new HD on my Jukebox, and now I am unable to get it to download the Firmware (current or otherwise) and it remains in a state of rescue mode.
Here is how I posted my dilemma on the nomadness.net forums:
My computer is running Windows XP. I have a Nomad Jukebox Zen Xtra 40GB that I have had for about 2 years, and have had no problems with it, using it at least 8 hours/day 5 days/week (I run it at my desk while I work). I mention that just to give you an idea of how much regular continuous use it has been getting, if that matters. I have regularly downloaded all the latest appropriate firmware, etc. from the Creative website, using the auto updater service. I have one other Creative product connected to this computer, a SoundBlaster Audigy. This will come up again in a minute.
Over time I have accumulated so much new music that I knew I had to either get a new Jukebox or upgrade the HD. Since the Xtra is no longer available new, and upgraded ones are SO expensi've on eBay, I thought I would install a new HD myself. I read the instructions posted here on nomadness.net, and purchased an 80 GB 5400 RPM Momentus 5400.3 Ultra ATA/00 Internal Hard Dri've (that's Seagate).
Ok, now. The installation went easily enough, but now I cannot get the Firmware to reload. My computer recognizes that the unit is connected - it makes the appropriate sound when I connect or disconnect the JB, and under My Computer, there is the icon for the Nomad Jukebox Zen Xtra, under the "Other" category.
When I installed the HD and powered up, I got the rescue menu as expected and started with the "FORMAT ALL". I got the confirmation that it was reformatted and the expected GB of memory showed as available. SO...then I went to "RELOAD OS" and selected the "yes" option to verify that I wanted to reload via USB --BUT-- it only showed the "Start Firmware Update Now" for a second and then went right back to the menu. I have tried using the reset, and every combination of unplugging, replugging, removing the battery, putting it back in, reformatting, etc. and nothing changes. It just goes right back to the rescue menu every time.
I have the Firmware files (old and new) saved on my computer's HD, but when I try to launch any one of them, I get the same annoying message: "Your player is not connected, please connect your player". Well, if the computer thinks it's connected, then why doesn't the firmware file? I don't get it.
If I go back to the Creative auto updater on the website, it still recognizes the SB Audigy being connected, but no longer recognizes the JB.
How can I get the Firmware into the JB if I can't get it to recognize the player being connected? And why is that my computer shows it, if the Firmware file itself doesn't see it's
I received only one response that suggested I check the instructions on the Nomadness FAQs and also the great upgrade guide by Mr. Cheow, also on Nomadness.net.
This was my follow-up post:
Since I posted this earlier today, I have tried everything, and I mean everything, suggested by all of these "guides" to upgrading a hard dri've.
The problem remains that my computer recognizes the Jukebox as a portable device that is connected, but I am unable to get the Firmware file to load because it always says that my device is not connected. It should also be noted that the Nomad Explorer and other applications also will not recognize it (Notmad, JBHTTP, etc.)
Furthermore, I will add that we have two of the exact same model Jukeboxes and two of the same Dell computers running XP, etc. and in every possible combination we have tried, my Jukebox, with the new HD is the one that can not be accessed. So, I know that the connections, drivers, ports, etc. are not defecti've. The only thing that has changed since this morning is that I installed the new HD in my Jukebox.
I would love for any of you who have done this kind of upgrade to offer suggestions, as I am willing to try anything at this point.
After my last post, as a last ditch effort, my boyfriend suggested swapping the hard dri'ves in my Jukebox and his, thinking that perhaps we could get the firmware to download into his, and then switch the hard dri'ves back. Well, it looked as though it was going to work, and then the firmware update stopped almost as soon as it started and so, we are back to the same impasse. It?s the strangest thing, considering that both of us have been using our respecti've JBs daily, and have had no other problems? until I tried this.
We both racked our brains trying to think of a way we could get the firmware from the computer into the jukebox since it won?t load as long as it doesn?t recognize the player. Is there any workaround for this? By that I mean, is there any way at all to get the firmware into the Jukebox with out just launching it as a self-executing file? I know you can't just ?put? the file into the Jukebox, but is there any other means to extract it into the Jukebox so that I can use it's?
Any help you can offer would be most appreciated. I am worried that I have ruined my Jukebox and wasted $75 on a HD that I can never use?.
***Note on the Hard Dri've I chose:
I specifically chose this HD based on information posted by others on Nomadness
In particular, the newer instructions for upgrading a Zen Xtra hard dri've that were posted by an individual who used a 5400 for his own upgrade. I even emailed him with questions before I went ahead with this HD. As someone who has done this before, he felt that since this HD fits the specs of size and type being used by others doing this type of upgrade, including his own, that it would be fine. I honestly don?t think that it is the HD itself.
Since trying the swapping of HDs and Jukeboxes last night, we now have not one, but two, that are stuck in recovery mode and flash ?Firmware Problem? when rebooted. I don?t see how the HD itself could have done this. In fact, I am certain that the HD did not ?cause? the problem.
I have been reading forums about Jukeboxes (including here), anything I can find, looking for possible solutions. I have discovered that there are many people out there with the same dilemma, even those who simply updated their Firmware and nothing else, but now are stuck in the same frustrating place that I am.
***Note on the versions of the Firmware Update files I have tried:
I was going to use the newest one, but then after reading comments on Nomadness, I decided to try the older version that everyone was saying was less problematic. (see below) One of the posters had provided a link to it, and I copied it from there. I also had two other newer versions of the Firmware Update, including the newest one that has supposedly caused all the problems for others, but none of them would launch anyway ? I just kept getting that same message saying that the ?player is not connected?. Actually, to be more accurate, as I think I described in my original post on Nomadness, when I first tried to upload the firmware, it seemed as though it was going to go through with it, but never got further than one segment on the file progress display. On the screen of the player, it said it was upgrading, but after a few hours, it had gone nowhere.
Oldest - ZenXtra_PCFW__03_02_L6
New-ish - ZenXtra_PCFW_LA__20_08
Newest - ZenXtraP4SAudible_PCFW_LB_2_0_03
If you have read this far, then please know that I appreciate it very much. If you have any further ideas or suggestions, please reply.

Amazing that someone noticed this post and took a stab at it after over a year... Actually, I found my answer long ago, and have tried to go back and post?it'son several boards where I had been looking for the answer. It seems to be such a common problem that I figure someone else can surely use this solution as I did. I would suggest that anyone?who is experiencing the frustration of not?getting their computer to recognize their device?read the very enlightening and helpful page that I am linking to here:
http://www.misticri'ver.net/forums/showthread.php?t=30939? (this is from a forum for iRi'ver, but the info and fix are uni'versal)
This simple solution involves correcting the ENUM keys in the Registry (not as scary as you might think) and deleting all instances of your player from the Device Manager and then reinstalling so that Windows and other applications will all recognize your player again. It's so simple, and once I tried it, I was amazed that's all it took to fix the problem.
?I?suggest you read the whole page and follow the instructions as they are given. I deleted and re-installed my player several times and then rebooted a couple of times before it took effect, but then it did, and I was able to download the Firmware and have had continued success with my original player that I posted about as well as others I have acquired since I first posted that message in 2006. For reasons I have not yet identified, this problem still happens every now and again, sometimes when I switch between players to synchronize. It may well be that when I use my registry cleaner or some other utility that "fixes" my registry, that it resets this particular key - but as long as it's easy to fix, it's not a problem. Hope this helps others who may stumble upon this odd little problem with the Zen Xtra.Message Edited by TrixieInDixie on -05-200709:28 PM

Zen Micro crash - recovery mode does not w

Well - in the nearly 2 years I've had my Zen Micro with no real problems - it finally crashed on me big time.
The other night I plugged it in to my computer's USB port to recharge. Every so often, it will not "dock" and I have to unplug it and plug it in again - no big deal. This time, it did not connect, and I did not notice, and it sat connected in that state for about 24-36 hours before I noticed it. Now, the unit is completely frozen - when trying to start it up, it only gets to the second screen (with the CREATIVE logo only) and then just sits and stares back at me. Nothing has worked in recovery mode, either re-boot or disc clean up. I even tried to just erase those whole thing but both format and clean up finctions do not work either. It just sits there idly.
Is there any other way to force a reset on the unit's Should I try to re-install the firmware (in the latter case - I'm not sure if I can if it won't reach the point of docking with my PC).
Any advice would be appreciated.
Thanks.

Well, I'm not sure if it's reassuring or just depressing that I'm not alone here. Exact same problem - after over a year of working great, I turned it on a couple days ago and the stupid thing froze on the "Creative" screen. Every time I restart it, same thing, plus I noticed that it makes a little boinging skippy noise. Anything you choose in recovery mode, it just freezes. Also, I've noticed that it now smells weird. As if, perhaps, electronics have become slightly singed.
Bah! At this point I think I might try Ouija's method. Even the Creative FAQ suggests it as a last resort!
"If this fails, or if you are getting the "hard dri've error" message on startup, listen closely to the Zen when it starts up. If you can hear the hard dri've repeatedly clicking at the end of the start up chances are the heads or related mechanics are jammed in some way. At your own risk you can try and free this by firstly powering the player down, then giving it a hard slap on the side. An alternati've and less drastic approach is to hold it in your outstretched arm with the screen towards you and twist your wrist back and forth as quickly as you can."
I've already given it a shake, and no results. But I can hear something rattling inside, which I'm sure is a great sign. :/
If smacking doesn't work, then I guess I'll have to buy a Nano at the Boxing Day sales... How sad that even now I would probably buy a Creative over one of those ugly ass Shuffle things and the annoyance of iTunes. I have no principles whatsoever. I would never drop more than $00 on one again though. And no more harddri've players. At least I've got a nice white $250 paperweight for my desk now...

Zen 4GB inoperable after MP3 Recovery Tool

*Zen 4GB inoperable after MP3 Recovery Tool' I was getting the intermittent white screen problem with my Zen 4GB. Tech support instructed me to use the MP3 Recovery Tool. After running the tool, the player is inoperable. It turns on, but the screen is always white or gray and no interface is displayed. The blue light near the power switch turns on. Reset does not help. After running the recovery tool a 3rd time, Creative Zen Media Explorer recognizes the player when connected, and I can browse the media that is installed. I couldn?t even do that on the first two tries. Currently I am unable to play any files because I don?t have a user interface to navigate.
The support email instructed me to create an online RMA if the recovery tool did not work. I have attempted this numerous times and always receive a message that there is an error. No specifics. I tried replying to the original support email, but got no response. I tried sending a new email through the support website several times, but don?t even receive the automated response. It is not showing up in my email service?s spam folder. I have received no reply for the past several weeks, but I wonder if they are actually receiving my messages.
Any suggestions? My warrantee runs out in about a month and I want to get this resolved while it is still possible.
Technicals: Windows XP Media Edition, SP3; Creative Media Explorer v5.70.5; Windows Media Player .

Hello Buckaroobonzai,
Welcome to Creative forums!
This doesn't look good. White screen is a symptom of a hardware problem. I suggest you contact tech support by phone as soon as possible before your warranty expires. Check your PM.

My iPod touch 5th g. is stuck on recovery mode, before this i was trying to update it to ios8. I'm trying to connect it to iTunes but its under unspecified and doesn't connect to itunes(asus eee pc) What do i do?

my iPod touch 5th g. is stuck on recovery mode, before this i was trying to update it to iOS8. I'm trying to connect it to iTunes but its under unspecified and doesn't connect to iTunes(Asus Eee pc) What do i do? please help me.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
And as necessary:
See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- Then do the other actions of:
iOS: Device not recognized in iTunes for Windows
paying special attention to item #5
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem

Zen 4GB - Recovery Mode doesn't w

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