ZEN 8 Gb format doesn't w

i have firmware version .2.0 and i want to delete everything on zen
tried with format from zen's menu and it is quite fast, after formating it tells me that there is about 7,3 Gb free memory, but it isn't
nothing is deleted
also, i cannot delete it manualy with win explorer.... i receive the error that device is disconnected
when i want to format with creative software and i choose format, only thing what happens is that zen is restarted
any clues
thx

i performed clean-up and reboot from "recovery mode"?
system/information shows that still i have some data, i.e. total space is 786 Mb and free space is 3246 Mb
then i connected to the zen with media explorer and when i wanted to delete one song, new window is opened
where he saying Preparing... and in progress bar, there is no progress, it stucks....
then i need to disconnect the zen from pc and i should reset yhe zen via small hole on the bottom
what i also noticed, if i want to edit the track properties from zen explorer, for most of the songs i got the error that this file is in use
or it is not existing.... so wtf?

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