[ZEN 8GB] Screen goes blank everytime i turn on pla

hi, today as i was listening to music, the player suddenly froze and crashed. I used a pin to press the reset button to turn it off.
But once i turned the player back on, the player will always rebuild memory and then the screen will go blank, and the only way to turn it off would be to use the reset button.
I can only access the recovery menu and I've tried cleaning up the player, reloading the firmware, formatting the player and all hasnt worked. Everytime i try to install the firmware it always fails at the end.
Any solutions, I've just sent a email to creative, and awaiting reply.
I had my ZEN for over a year now and its been kept in brilliant condition with case and screen protection, so i doubt its hardware failure

Hi Channi3,
Did you contact support?
You can let them know that you wish to pay to repair your mp3 player, they should be able to advise further.

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[ZEN 8GB] Screen goes blank everytime i turn on pla

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