Zen 8gb will not st

Hi all, I have a Zen 8bg and unplugged it from the pc this morning and now it won't turn on at all. I have tried to reset with no luck. I tried the recovery tool but all I get is a message that says "you have more then one Creative players connected. Please remove all but on, click "OK" to exit and then run this program again" i cannot access it from "My computer" either when it is plugged in. It does not turn on when plugged in via USB - any ideas

Hi
I've had the same problem with mine, but worse, as it won't power up at all and the battery is flat so I cannot use recovery tool, and cannot reset the player.
I'm waiting for a reply from Customer Support. Anyone have advice ?
Cheers

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