Zen Agent 11.3 upgrade issue

Question

Hi All,
So I just successfully migrated my entire company that I work for from a single ZCM11.2 Primary, to 2 ZCM11.3 Virtual Appliances and a remote sybase database server. Was fun, but now im trying to update all of our existing machines Zenworks Agents to 11.3, most of them upgraded and moved to successful status in the deployment history, but some just stay in pending even though the agent has indeed been upgraded. Those machines already have been rebooted and verified that it installed correctly. These machines are keeping this system update Deployment from baselining. How do i manually change their status to Successful?
Thanks all!

Answer 1

I have what sounds like this same problem. At the moment, 880 out of roughly 4300 computers are sitting in "Pending" status, even though the overwhelming majority of them were actually installed from scratch with the Agent version which is due to be deployed. (We install the Agent on the image, for what that may matter.)
One thing I've noticed is that although the System Update in question lists those computers as Pending, and the same System Update is listed in the "Assigned System Updates" pane in the workstation objects for those computers, if I go to primaryserver/zenworks-systemupdate/, select "Test service", select the "getAssignedSystemUpdates" option, and enter the GUID from one of those computers, it lists no system updates as available.
I've noticed that behavior both for computers which have the new Agent already, and for ones which still have an older one. In the cases of computers which have an older one, if I enter the system's GUID and the appropriate system-update GUID into the "setDeviceUpdateStatus" form, the System Update then shows up under getAssignedSystemUpdates and the computer initiates the update normally. (However, even assuming it would be safe - see below - doing this with 880 computers would not be practical.)
I have not tried doing this with one of the computers which already has the new Agent, because I don't know what trying to deploy a System Update that's already installed might do, and I don't have a test case (exhibiting the symptoms) which I know I can safely risk.
We recently reimaged a large number of computers, and I noticed that at that point the number of systems with Pending status went down significantly - it used to be well over 1000, I think by a good few hundred. I don't know what bearing this might have on matters, but it seemed worth mentioning.
Any ideas of anything I could try here?
Just for the record, this is with ZENworks 11.2.2. We're looking at deploying 11.2.4 or possibly 11.3 within the next couple of months, but I'd like to get 11.2.2 officially Baselined before doing that, and that requires clearing up these hundreds of computers which are showing Pending status.