Zen bug reports... where to submit? Firmware & Media Explorer bugs

There seem to be two rather annoying bugs (actually, three, but the firmware ones are closely related) - there should be a separate forum for bug submission...
The firmware bugs are related to the embedded graphics and are present in the updated firmware, too.
The first bug: embedding a graphic in an MP3 properly, with tested tools such as ID3Tagger, works fine in any player supporting the image display - but Zen will *not* display the graphic unless the header's "Album" field is filled, too. If the "Album" field is empty in ID3v2 (or v), Zen will never display the graphic.
The second bug seems related to this: if the "Album" field has the same value in more than one file in the same directory (or playlist), Zen will only use the first indexed graphic for all those files. As a result, right now I have 0 various Star Wars themes in my Zen, each file with a different graphic embedded in it - and yet Zen shows the same graphics in all of them.
The third bug is in the Media Explorer: every time the player is plugged, CTPlyLsU.exe loads. But very often, it will load as a new process each time - and it will NOT be terminated after the player is disconnected, but it will stay in the memory! When that happens, every time the player is detected again, a new instance of the process will be started and used. I plugged the player in 0 times yesterday, and I had 0 instances of that process devouring the resources.

The third bug is in the Media Explorer: every time the player is plugged, CTPlyLsU.exe loads. But very often, it will load as a new process each time - and it will NOT be terminated after the player is disconnected, but it will stay in the memory! When that happens, every time the player is detected again, a new instance of the process will be started and used. I plugged the player in 0 times yesterday, and I had 0 instances of that process devouring the resources.
Strange, CTPlyLsU.exe is on my system but based on the task manager it doesn't load at all when the player is connected and everything works fine.Message Edited by jpalm on 0-30-200709:6 AM

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