ZEN displaying "Hardware Problem" mess

I got my zen micro in January but did not start using it seriously until a few days ago. It is probable that the power in the battery was very low as I did not charge in much before starting to use it.
After about 20 mins of use I got a message saying that the system was shutting down and it froze in that state.
I removed the battery to reset the machine but when I put it back again I got the message "Hardware Problem".
I have tried the trick of holding the switch ON while replacing the battery but I still get the "Hardware Problem" message. I have tried this with the mains charger plugged in but still get the same thing.
The manual suggests reloading the firmware. I have downloaded the latest version but cannot load it as the PC will not recognise the ZEN as connected.
Any ideas of how to fix this?
What is worse...
I have tried to log this as a support call on this site but when it comes to entering the product ID (in the case of the ZEN it is DAP-MD0004, ZMIC5DBLUE) the system rejects it so I cannot get to log the call.
Rob Wheeler[email][email protected]][email protected][/url]Faversham, UK

Hardware problem is a very serious error, and usually there's no way around it other than getting the player repaired. If you're under warranty that will be OK, but if outside of warranty the repair might be quite expensi've.
Hopefully a moderator will spot this post and let you know how to enter your product details.

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