Zen Extra Not Detected after upgr

Hi All,
I have a 30GB Zen Extra with firmware .03.02 and an XP ServPak 2 laptop with all current critical updates. This morning I upgraded from MediaSource Organizer 2.0.07 to Creative MediaSource Player/Organizer 5.0.38.
When I run MediaSource Player/Organizer 5.0.38 it does not detect my Zen Extra (it says "player not connected"). When I run the old version of MediaSource Organizer (version 2.0.07) it detects the player just fine.
I tried to look thru the Knowledge Base but all of my search terms did not provide any useful answers.
Any way to get MediaSource Player/Organizer 5.0.38 to connect to my Zen Extra?
And why is the old version of MediaSource Organizer still on my system? Shouldn't the upgrade delete it's
Thanks!
Advait

must be a common issue. Same thing happens to me with my Zen Sleek.
What I'm going to try is deleting ALL Creative stuff and starting over. It is probably a software bug. I don't expect it to work, but I will give it a shot.

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