Zen Extra not turning on on batt

My Zen Xtra 30gb is not turning on with battery. It is working fine if I plug in the power cable. Any body has any clue on this? Pls help.

It could be a faulty battery, or if the player has been left for a long time without charge it can cause problems with the battery voltage running too low. See here in the Zen FAQ at Nomadness.net.

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Problems with Zen MIcro not turning on or

I have a problem with my Zen Micro not turning on or off. The only way to turn it on is to plug it into the power or USB cable :-(
I have done a quick search and the posts that I have found on this topic suggest that I will need to send it back to Creative! Anyone found a "magic" solution for this problem other than sending it back?
I have done a firmware upgrade just in case that would solve the problem but unfortunately it did not.
What with this problem and the earlier problems I had with battery life I am thinking of sending the thing back and going for a different Creative player. The Zen Sleek seems to have a good range of features ... anyone had any good or bad experiences with the Sleek?
Any comments appreciated.

well..unfortunatly i have had this same problem. i made a topic about it and some of u may have read it..i can't seem to find it now. but i have found the resolution to this problem..send it back! i baught my from circuit city..i just got home from there..very nice guy helped me out at the customer service counter. grabbed my receipt,all the contents it origionally included and the box and headed to circuit city. i did exchange the zen micro for another zen micro. we both converstaed with eahochter about how i have heard other ppl complain about this problem. creative needs to do there homework. hopefully it won't happen to me again.

Zen Extra Not Detected after upgr

Hi All,
I have a 30GB Zen Extra with firmware .03.02 and an XP ServPak 2 laptop with all current critical updates. This morning I upgraded from MediaSource Organizer 2.0.07 to Creative MediaSource Player/Organizer 5.0.38.
When I run MediaSource Player/Organizer 5.0.38 it does not detect my Zen Extra (it says "player not connected"). When I run the old version of MediaSource Organizer (version 2.0.07) it detects the player just fine.
I tried to look thru the Knowledge Base but all of my search terms did not provide any useful answers.
Any way to get MediaSource Player/Organizer 5.0.38 to connect to my Zen Extra?
And why is the old version of MediaSource Organizer still on my system? Shouldn't the upgrade delete it's
Thanks!
Advait

must be a common issue. Same thing happens to me with my Zen Sleek.
What I'm going to try is deleting ALL Creative stuff and starting over. It is probably a software bug. I don't expect it to work, but I will give it a shot.

My Zen Extra not transferring Mp3 prope

Lately I have had a problem with the quality of some mp3 downloads. For example, the mp3 plays fine on my computer, but when I transfer it to my Zen extra the voice on the mp3 is real deep and it sounds kinda like it's playing in slow motion. Help!!!

scntaxpro: Is it all files on the player, or just those transferred recently?
Have you run a disk cleanup on the player? To access the Rescue Mode hold down the play button and KEEP it held down, press the tiny reset switch once, and KEEP the play button held down until the player boots into the Rescue Mode. Choose Disk Cleanup from the menu. Note: Disk cleanup should not remove your tracks. It searches through the disk for files and rebuilds the index, and can be useful for correcting any strange behaviour.
Does this Zen Xtra have a manually upgraded hard disk?

Jukebox zen does not turn

i have tried reseting my jukebox several times and it still will not turn on. when it is plugged into the adaptor and i hit the reset button the creative screen shows up, but dissappears as soon as i let go of the reset button. if the player is not plugged in it will not show anything on the screen. is the battery shot? i have only had it since march 2003

Cincystylee,
Try taking the player into rescue mode and running a cleanup on the player. Here is a link to an article that will give you instructions on how to get to rescue mode for your player:
http://us.creative.com/support/kb/ar...p?l=2&sid=4794
Jeremy

Zen Micro Not turning

I just bought a new zen micro and when i put the battery the power didn't come on. So i decided to plug it into the computer to charge but i still can't turn it on. Also when i try to connect it to the computer it doesn't detect it. I had a previous zen micro and i installed it into my current computer. I need help!!

It sounds like the player or battery is faulty. The battery should ship with some power.

Zen V not recognized and unknown error transf

Hello,
This is my third Zen during the past two years, and none of them seem to work for at least one week. I bought a Zen V 4GB and have had it for two days and it is already not functioning correctly. I noticed that my songs would be transferred, but everytime I tried to transfer pictures, they just wouldn't. The reason it would give was "unknown error". I decided to download every update I could find for the Zen V (firmware, media source, etc), but the updates wouldn't finish installing correctly (the Zen would freeze after reboot, etc). I had to format the Zen and then install everything all over again, after that, the updates managed to install correctly. Afterwards, I successfully transferred pictures. I turned off the Zen, and when I later tried to transfer music, the unknown error message would appear again, and also other error messages such as "insufficient disk space", which was impossible because I had only transferred 68 pictures. I formated the Zen V once again, and gave it a "reload firmware". I managed to transfer some pictures and music afterwards, but, as soon as I disconnected the player, and connected it again to transfer more stuff, the error messages appeared again. As my patience was wearing thinner by the second, I disconnected the player, and connected it again. Now, the computer doesn't recognize it at all. The Zen V appears to be docked, though it sometimes appear as if it were charging and sometimes it doesn't, but still the computer doesn't recognize it. It says that the player isn't connected. I did notice that on my taskbar, the icon of "Safely Remove Hardware" began to appear. I double clicked it, thinking that the computer was recognizing the?player as a mass storage device, but there were no devices or components displayed on the window.
I really don't know what to do anymore, and I'm tired of having to format it, just so that it'll work correctly once. I don't know if I'm not doing something right, or whatever it is. I just feel very dissapointed. These problems were very similar to?the ones my other Zens (I had?a Zen Micro and Zen MicroPhoto before). Creative just keeps coming up with great innovati've products, but the same problems appear in?every one of them, what's up with that?I really need help with this... Any suggestions? Thank you.

I am having the same problems!
!!! Now my Zen will not turn on. How is a 2 child supposed to use this if her mom can't? I am not the only one experiences problems, my daughters friend also got one and her dad took it back to the store 2 times before he got one that actually worked. I have called customer service and after spending over an hour on the long distance phone call they were unable to help me and I eventually figured it out myself only to have it tell me the device was not connected IN THE MIDDLE OF DOWNLOADING!!
!!! This

ZEN V+ Not Recognized (Now after ripping err

OK, I see that I am not the only one with this problem.
My daughters ZEN V+ was working fine this morning, she ripped and loaded 5-20 songs when it gave her an error. Since that time the Media Explorer will not see that the player is attached.
I have uninstalled the software and reinstalled it.
Changed the USB registry thing.
Upgraded to WMP .
Reomoved the player from the Device Manager, and it installed when it was plugged back in.
However the software used for the Media Explorer still does not recognize the unit.
Very frustrated here, especially since the unit was working great this morning.
Need help.

I am having the same problems!
!!! Now my Zen will not turn on. How is a 2 child supposed to use this if her mom can't? I am not the only one experiences problems, my daughters friend also got one and her dad took it back to the store 2 times before he got one that actually worked. I have called customer service and after spending over an hour on the long distance phone call they were unable to help me and I eventually figured it out myself only to have it tell me the device was not connected IN THE MIDDLE OF DOWNLOADING!!
!!! This

Zen Extra "USB Device Not Recognized" ??? HEL

Hi all,
I had a MPIO 20 gb MP3 player wich was stolen. No biggy, I took advantage of it and upgraded to a Nomad Jukebox Zen Extra 30gb. It look and feel nice and the navigation seems really easy. Where it gets more difficult is the "simple" pluging in!!! No matter wich USB port I use on my PC, I always get the "USB Device Not Recognized" message. Front port, motherboard port nor soundcard port (Audigy2) dont work.
Any advice, I really need help here!
Thx for your time,
Jacq
Montreal, Canada.

I just bought a Zen Micro and had the same problem, the issue is with the USB cable. I had an extra cable from my digital camera and using it, the Zen Micro was recognized immediately. I've seen the issue posted here by other people too. You could try to return the player and chance getting another one with the same problem. If I didn't have a spare one, I would have just picked up a new one up at Radio Shack or Best Buy...
Message Edited by rwilkins08 on 2-24-2004 0:07 AM

Can not turn on my Zen Vision M 30gb pla

Hi, Sorry to bother you guys, but my Zen Vision M 30gb player can not be turned on. When I was listening to the music, it suddenly freezing. I can not turn it off or reset it. After a while it is off automatically and can not be turned on anymore and reset also doesn't work. When I connect it to the pc. nothing really happen except the swith keeps flashing, and the pc also doesn't recognize it. Did anybody have the same experience or same problem I really appreciate it if you can help me with it. Thanks! Ning

Sounds like you need to replace the battery here's the info to open the player for that? http://www.youtube.com/watch?v=akJDRpx6rA8? Here's a link to get a battery for the player? http://www.infinitybatteries.com/p-4...n-polymer.aspx

Zen Sleek Photo Not Turning

I bought a Zen Sleek Photo in March, I've never had a problem with it until today. I tried to turn it on and nothing happened (its fully charged and not on hold). I connected it to my computer, and the charging symbol would not apear. When I try to turn it on now, the blue light on the power button blinks three times and stops, but it still does not turn on.
Does anybody know what's wrong with it's Thanks in advance.

Have you tried resetting it's
[Use a straightened out paper clip or a pin to press the recessed Reset switch in the small hole on the bottom of the Zen Sleek Photo.]

Zen Sleek Photo - Will not turn

The battery is fully charge and i used it for about /2 hour. Now it does not turn on period, with the unit'sdisconnected or connected to the ac and usb2 plugged in to the computer and wall outlet. there's power in the wall outlet and the usb2 port. There's no light on the power button. This unit is three days old. Any HELP??Message Edited by Jamrockp on 2-3-200606:27 AM

please describe more into depth about that. like does the player turn on to play songs? or does nothing? or it jus dont turn on when plugged into the computer??i have a 3 day old zen sleek photo and i to am having problems wiht the battery i get 4hrs battery life with it...

My Zen Stone Does not Turn on,just act as a pen drive

I ve bought a Zen Stone GB Jan 08. This was working fine. But last thursday it just start malfunctioning. First it was not trun on and not detected in my Laptop. I tried many ways and charged fully. Finally I tried the reset button.
After reset My player was detected in My PC and later on Laptop.
I charged fully, formatted it and transferred song to it.
It now work perfectly as a pen dri've. But i tried hundered times to on it but it never turn On and serve as a MP3 player.
I then tried recovery tool and upgraded the firmware version to the latest this morning. But still the same:
My Player Does not turn on and is not usable as MP3 player. This is just detected in PC as Pen dri've.
Creative Support and the users, please suggest me what to do.

I'm having the same problem with mine too. I just bought it 2 weeks ago. My DH used it until there was absolutely no charge left and it died. I charged it and it wouldn't work. The screen stays black (mine is a Zen Stone Plus). When I play with the on/off switch I was able to see faintly the power off mode and then nothing. I went to Creative recovery, did that but nothing changed. I can view the contents on my player, but I cannot use it as an MP3 player or radio.

Creative zen vision:m will not turn

ok. so i got the creative zen vision:m mp3 player for Christmas and has been working just great until now. i plugged it into my charging accessory (http://creative.com/products/product.asp?category=3&subcategory=57&product=5050 ) yesterday and today i unplugged it and now it will not turn on. it was low on battery so i plugged it in...is that a reason for it to die
!!! i've tried the power and reset switches multiple times, as well as the combination for the maintenance menu. it still doesn't turn on. if i plug it into either the regular mp3 player to computer or mp3 player to wall power adapter all that happens is that the power led on the top blinks every few seconds. the display doesn't turn on or display that it's "charging" and when i plug it into the computer it doesn't recognize it. why isn't it working

I had same problem with my 30gb ZVM.
I had run down the battery a lot, but not to the point of the unit actually shutting itself down. So I?plugged into PC for hours;?charging icon?blinking away as usual. Thought everything OK until I disconnected and?would not turn on. The power on blue light by the switch would only flash briefly and then . . nothing. However - I then went into recovery mode - no problem - by hitting reset button as per instructions. Could see the battery icon showing no charge. Since that seemed to rejuvinate it I then exited?that mode and tried charging again. This time it took a charge and several hours later showed full battery charge. But then I made the biggest mistake ever - decided to update the firmware because of the charging problem. So I followed directions EXACTLY - downloaded new Firmware file onto PC first so it was ready to go, and then made the fatal mistake of going into Recovery mode and selecting the Update Firmware option - all as per instructions on-line and in user guide. The ZVM then immediately erased current version in player, and then said "ready for firmware update".
So I assumed - since no further instructions were given - that I had to connect unit back to PC and run the downloaded firmware file. When I did though the ZVM was no longer recognized by the software - kept telling me that no unit was connected. Unit showed in Device Manager, but not seen by WIndows Media or Creative Media Explorer. This then started the wasting of 2 days (so far) of my life trying to get firmware re-installed. Unit is now totally DOA because it has no firmware installed, and the Creative software on my PC will not update the firmware because it does not recognize a player which has no firmware installed. What were they thinking? See my post on this problem from earlier today.
From several calls into customer "service" I was told that I could have updated firmware just by running the downloaded file when the ZVM was normally connected - did not have to go into Recovery mode. That's nice to know now, and would have been critical to know 2 days ago - but why did the documentation say absolutely nothing about that? It only said this could be done through Recovery. Now I understand why so many posts about Creative are from totally frustrated users wasting their li'ves fighting with awful software and bad documentation. Great player - terrible documentation - awful software.
So my advice to you is:>?try hooking up to you PC and see if unit charges that way, instead of through charger.2> If no luck - go into Recovery mode by hitting reset button as?per?instructions. If you can get there,?select Reboot and then shut off. Hook up to charger again and see what happens.3> If still no luck - sounds like unit is still under warranty. Call Customer Service (405) 742-6622 and ask that they send UPS Call Tag to pick up unit from you to be sent back for repair. I am guessing that this player does not like to have the battery heavily discharged, somehow related?to?asoftware issue as well (surprise surpirse).
Will probably be fixed in future firmware update. Good Luck

Zen Extra 30

Hello I have just updated my Zen Extra 30GB unit to the latest firmware 2.0.03.
I have also updated to Media Source 5.0.38 twice and still notice the following.
)?? When I attach my player to my pc via usb, it is very slow to recognise the player, it takes approximately 2 minutes before the files are listed to screen.
2)?? When I search my music library the results are almost instant, not so when I search my mp3 player it can take 5 minuets or more and this is only using about 6GB of the 30GB available.
3)?? Also I have noticed that when selecting my mp3 player in the sources pane Genre, Artist & Album panes are no longer available, but are when viewing my music library.
I also have a second Creative unit, a Zen NX 30GB and I don?t have any of the above problems with this unit. Strange?
Using Windows XP Pro with all updates installed. Windows Media Player installed and rolled back to version 0 to enable creative firmware update.
Any pointers would be greatly appreciated.
Thanks
Pat D.

What you are expierencing are the results of the PlayforSure firmware in your Zen Xtra. Its just sucks, I wish had not upgraded. The only way to make your computer sync faster with the Zen Xtra is to place your music in folders. For example group your music by Album, Genere, or Artist. This will lesson the amout of items it must load at startup and in windows.Also...make sure?you are using USB 2.0 controllers?in your computer, it sounds like you may be?using .. Or is 5 min loading 6 GB an exageration?At any rate. The PlayforSure firmware is alot?slower than the plain firmware, and you will loose some functionality with Media Source.Message Edited by TimT on 0-6-200708:54 AM

Zen Extra not turning on on batt

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