ZEN firmware probl

Yurmed on the Zen 20GB MP3 player today and found it to be in "Recovery Mode". It said to reboot and reload firmware(?) I am completely stuck. It won't work at all and for no reason I can see!. Be v grateful if anyone help please! Thanks. Guy (UK)

pop wrote:
If you have the Zen 20GB that is just that , ie without the words Touch, Jukebox, Vision or anything else after it ! (like the black one sold by amazon uk) then the original firmware for download is at select all-goes off page- and paste into browser, or look at downloads on Asia site. Previously covered in older posts. The model you have (if as described)
is the good-why don't-they-just-sell-it-everywhere-how-can-creative-be-so-stupid-not-to zen 20Gb I have.
http://asia.creative.com/support/downloads/download.asp?sOSName=Windows+XP?ion=2&Product_Name =Zen&Product_ID=59&modelnumber=&driverlang=033&OS= 0&drivertype=0&x=33&y=0
Well, they don't sell the Zen in the Europe regions, but the Zen Sleek instead. I would prefer the Zen Sleek over the Zen! It looks a lot better and sleeker than the Zen!

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Micro Zen Firmware probl

Ok, so I have seen a ton on this already, but I am having trouble making them work for me so I am starting a new one. Here goes...
I have a micro Zen mp3 player, worked fine for most of the time I had it. Then one day it said "firmware problem" and showed me four options. I took them in roughly this order: Clean up, then a formatting option, then reboot. Then I foolishly chose the horrible misnamed "reload firmware" option and promptly screwed myself up. My Micro zen was not plugged into my computer at the time so I could not reload the firmware. Then a day or so later, my computer died as I was awaiting a response from Creative. I got a new computer, and it runs vista. Now, I plug it into my USB port and the computer recognizes that a new device is plugged in, but no other program (Windows Media player, etc) recognizes that it is there.
So, thats the back story. What do I do now? Other than hit my mp3 player with a hammer or otherwise break something out of frustration....

Bear with me as I lay out the problems/sequence of events:
- Got excited over the MTP support and upgraded. My laptop stopped recognizing the Zen
- Creative support thought that my MP0 maybe hosed; so I rollback and install MP0 again. No resolution.
- Went into to 'rescue mode' and wiped the disk clean
- Installed the old firmware; my laptop recognized the Zen
I pressed on and connected my Zen to a desktop and upgraded the firmware to MTP support (v2.x)
- I was able to sync with MP0 but frequently experienced problems with 'hang' during sync after 00%
- I disconnected the unit and MP0 aborted the sync
- Reconnect and sync would hang at the exact same song. Further, I noticed the following:
- Songs would sync up very fast (noticed around 800KB/S)
- The problem song would experience startup problems and would hang after reaching 00%
- I deleted the 'problem' song (which plays fine in MP0) and 'sync' continued without problems
- Created a playlist in MP0 which synced OK; but the Playlist is missing in Zen!!
Summary:
I think Creative released the f/w too early.

Creative ZEN Firmware 1.12.01 (17.60 MB) 27 Nov

Creative ZEN Firmware .2.0 (7.60 MB) 27 Nov 07
Added Features or Enhancements:
* Improves your player's playback time for AAC (.m4a) and WMA (.wma) files.
* Improves player stability for continuous playback over a long period of time.
has any tried teh latest ver?
http://sg.creative.com/support/downl...ype=0&x=38&y=8

Battery cunsumption is also the biggest problem for me ...... 7hrs of music over 4 days is not good (with or without the headphones connected) I will try this new firmware and see if it improves things.

ZEN Firmware Suggesti

After playing around with my ZEN I have collected and organised some suggestions for improving the firmware. There is also a list of bugs that I have encountered at the bottom.
Things that are not possible would be great to see in a future player.
I have made this thread to organise some of the Problems that there are and features that would be nice to see on the ZEN however the main thread to discuss the ZEN firmware is Here
Credit must go to all who have suggested ideas from the many threads in this forum including Warhawk's thread
Microphone
*On the Microphone use the Play/Pause button to Start/Stop recording
*Have a link in the options menu to go to recordings
Photos
*In the pictures, be able to create a slide shows similar to a playlist in music (Save as/Add to slideshow option when viewing a picture)
*Be able to assign a music playlist to play when viewing a picture playlist
*Be able to zoom further into pictures (Even if it starts pixelating)
Music
*Add Ogg vorbis support(Its built in to the hardware already)
*Add option to browse music by folder
*Remove the slight hiss when nothing is playing
*Support uncompressed WAV
*Add EQ shortcut to the option menu
*Gapless playback support
*Lyric support
*Add FLAC support
*Add WMA lossless support
*Add AAC lossless support
*Editing of the ID3 tags
*Add a seek to time option (Where you can specify the time in the track to seek to)
*Alter the playback speed eg. make it play at .5x or 0.5x (Useful for listening to an audiobook fast)
*When in "View Detains" for a track include the location of the file on the players memory
*An extra "Switch view" in album browsing, similar to the one in pictures with the image on the left and the name on the right (4 per screen)
*Playlists are reorganised into alphabetical order when saved and its not possible to specify the playback order.
*A view details screen for playlists and albums indicating how many tracks are in it and the total running time
Videos
*Video Bookmarks
*Add support for MP4 Files with AAC audio (Worked in FW vesion .03.04 , Broken in .0.05)
*Add H.264 support (Its built in to the hardware already)
*When fast forwarding/rewinding update the screen with a still of the current position in the video every second
*Add a seek to time option (Where you can specify the time in the video to seek to)
ZENcasts
*ID3 Tag support in ZENcasts browsing, Gi've the Name and date (Rather than the file name)
*Allow Audio files to be put in ZENcasts, without making them movies (Perhaps put ZENcasts on main menu)
*Add support for M4a (AAC) Files with a changing Picture/Artwork as the file is played
FM Radio
*FM Radio recording (Its built in to the hardware already)
*RDS Support for radio (Its built in to the hardware already)
*Only show the presets which are used, skip the others
*Be able to listen to the radio whilst in other menus or browsing pictures
*Manually specify Mono/Stereo
*Be able to name the preset with a longer name
*When typing, have a lowercase/uppercase button for entering initials/abreviations
Memory Card
*Be able to copy files from SD card to player and vice versa
*ID3 Tag browsing And folder browsing on SD card
*Integrating SD card content (perhaps optionally)
*Be able to use all the features/options that are available for content on main memory
*An indication from creative of which SD cards work, a short list is no help with the thousands of SD cards out there, perhaps ask users to give feedback
Extras
*Add mini games (Flash if possible)
*Be able to add tasks to the calendar on the player (Also be able to set a reminder)
*Make a section for adding short notes
*Reading text files
*Add a simple calculator
System
*When setting an alarm, be able to select a particular track (If the track is not there when the alarm goes then play any track)
*On the Alarm schedule add an option for weekdays only (Maybe ask the user to check the date is correct after setting)
*Add an option for daylight saving
*Be able to set a time out on the screen (Without hold switch)
*More themes (PC software to create themes )
*80deg screen rotation for left hand users (It dosen't matter about the buttons being upside down)
*Be able to set a time out to turn the screen off after so long without having to use the hold switch (Could be disabled as default for new users)
General
*Add USB Mass Storage Class (MSC) ability (Its built in to the hardware already)
*Add support for Linux and Mac users
*X-FI
*Play tracks while the player is docked/charging
*A detailed PDF instruction manual
*On the player information screen show the battery status as a percentage
Software
*FLV Conversion with video converter
*Greater support for converting from more formats. e.g. Quicktime video, Real Vdeo, etc
*Advanced options in video converter, eg, keep original aspect ratio, Output to AVI, DivX etc., Normalise sound, Change contrast.
*Support song ratings being imported/exported to windows media player from the zen (By plug-in perhaps)
Bugs (FW .0.05)
*Get rid of the white flickering of the screen when the player turns on (Not the initial one, just the one after the creative logo where the screen is garbled with white lines)
*Faster cold startup
*Support more SD cards
*When browsing albums by artwork, Make the title scroll without stuttering and slightly faster
*Fix the bug where the player will randomly freeze when playing songs, the audio keeps playing but all the buttons and display are frozen, reset is the only option (Happens in both album and shuffle mode and videos)
*Fix the bug where certain videos freeze at the same point every time, skipping past this point they play fine again
*When charging on computer, the player fills up its charge bar after about an hour or so and says its charged but after a short while it starts charging again with the bar on full. If you take it off charging after the first charging bit you get significantly shorter battery life than leaving it charging for a further few hours until it says its fully charged again.
*Support playing protected content from the SD card e.g. audible books
*playing MP4 files with AAC audio is broken with this firmware (Worked in the previous firmware).
*The battery can lose a significant charge whilst off.
*An mp3 will only show album art if the Album field of the ID3 Tag has something in it
*When playing an album, the cover art shown is not always the one embedded in the current track(It appears to show the most common one for all the tracks in the album, even if the track is played on its own). Therefore if one track in the album contains different cover art it does not display the different embedded art for that track
*The random play is not always that random
*When playing a song then connecting to pc after disconnecting the song has stopped and is at the beginning
*Some SD cards are reported not working any more after updating from the previous version
*When plugging in headphones when the player is off there is a flickering of the screen and the player momentarily comes on then goes off
*The repeat track mode only repeats a track 6 times before stopping
*Sometimes when plugging the player in it does not dock even though it charges (When turned on and off)
*You turn off the player just after it goes into the red battery section, turn it on next day and the battery is the same, turn off without playing anything, try and turn it on several hours later and no battery at all (No low battery warning was given at any point) perhaps the battery discharged the last bit while turned off in standby mode.
*When the battery is very low and the player can't turn on, perhapse the power led should flash twice when you try to turn it on to indicate this, otherwise you might think the player is broken. (I got very worried the first time it happened)
*In my computer when viewing the properties of the zen by right clicking the icon (which is not enabled by default) the battery status only show the value when the player was first plugged in and does not update to show a higher charge after time, even after closing and reopening my computer, to view the updated status you must unplug and re plug in your zen.
*When a custom background is set and you are viewing a full a screen image and you press back, the background image flashes for a second on the screen before stuttering and flashing back to the thumbnail view
EDIT: Added a many more things
Message Edited by Dandt on -7-20070:27 AM

Plz Cretaive, Add UMS mode and recording radio ! it's very important for many people !
Creative plzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz... xD
You think devellopers come here
You think we must creat a petition for UMS mode
Message Edited by Jejebond on -22-200704:32 PM

Help Please My Creative Zen Firmware Prob

It suddenly happened. I have my Creative Zen just one year and a half and last time that I tried to turn it on it just did not. I did not smashed it or soaked or anything. I reset it. Cleaned it up, Formated all, and the same message is coming........ Firmware Problem!
!!! I have tried it all. I download the Creative Zen Firmware .03.04, the computer just dont detect the device at all. Any suggestions??

Try attaching an AC adapter (if you have one) and then attach it to your computer - sometimes this allows the computer to recognise the device so you can?re-install the firmware.

New Creative ZEN Firmware 1.21.03" firmware does not work

>New Creative ZEN Firmware .2.03" firmware does not work This new "Creative ZEN Firmware .2.03, Filesize : 7.6 MB" firmware does not work.
All I get is : "Please make sure there is only one player connected" (See image below)
I have a CreativeZen 4GB player with Vista 64-Bit Operating system (Main System).
Yes, I have followed the instructions step-by-step, downloaded the new firmware first, then, connected my ZEN player, double-clicked the "ZEN_PCFW_L22__2_03" downloaded file.
Note : No other programs were running in the backround, even turned off installed firewall and anti-virus software. Also, tried this new firmware in a Windows XP (SP2) computer system and a Notebook Vista 32-Bit computer system. Yes! I only have one player connected. Same result (See image below).
I left it sit for one hour and did not move, same result (See image below).
I tried this in safemode (All OS systems), same result (See image below).

Re: New Creative ZEN Firmware .2.03" firmware does not work$ I updated my Zen 32GB using Vista x64 so it can work under some situations. Can't say my upgrade went problem-free but it did work in the end.
You might try some of the following (no promises they will help, but can't really hurt):
Re-download the firmware updater. Maybe you got a bad download.
Make sure your Zen is directly connected to a system USB port (i.e. not to a port on a monitor, keyboard, ext USB hub, etc.)
Try running the firmware update as Administrator if you aren't already
Try uninstalling the Creative drivers before the update.
In my case I got stuck on a message that another application was using my Zen. Turned out the simple act of hooking up the player resulted in Vista running a headless "wmplayer.exe *32" process. I had to manually kill it from TaskManager in order to proceed. Even then the first update attempt ended with the Zen reporting a firmware problem and rebooting into the Recovery Menu. I had to use Reload Firmware to erase what it had and then try again. Second time was the charm.
After all that I can't for the life of me see any changes/improvements in the new firmware. The forum is full of gripes and wishlists yet none of them complain about the radio functionality. I've used it almost every day for year without issue (aside from the rare Zen hang/crash when messing with the headphone jack and/or sliding the power switch). Thank goodness after waiting 0- months since the last update they got around to fixing something nobody noticed was broken. /2?:smileyvery-happy:

New ZEN Firmware after sept 2008 : Dream or realit

I guess the ZEN is now considered as an old product for the CREATIVE's engineers...
Do you think a new ZEN firmware with few enhancements (like SD integration) could be possible after sept 2008 ?

No, that's the end of the line.
This has been the pattern of Creative in the past. Release a bunch of new firmwares in the first several months, then stop. There hasn't been new firmware since February.
So much for SD integration and a proper resume function.

Creative ZEN Firmware 1.21.03 Released

Hi Everyone,
There is a new firmware update for the Creative ZEN available in the Support section.
Creative ZEN Firmware .2.03
Filesize : 7.6 MB
Release date : 9 Jan 09
File Name : ZEN_PCFW_L22__2_03.exe
This download contains an improved version of the firmware found on your Creative ZEN® player. It ensures smooth operation of your player's FM Radio. For more details, read the rest of this web release note.
Fix:
Ensures smooth operation of your player's FM Radio.
Requirements:
Microsoft® Windows Vista®, Windows® XP (Service Pack 2)
Windows Media® Player 0 or later
USB port
Creative ZEN player
Note:
To install this firmware
Download the ZEN_PCFW_L22__2_03.exe file into your local hard disk.
Close all application windows that are currently running on your computer.
Connect your player to your computer.
Double-click the downloaded file and follow the instructions on the screen.
If your player fails to restart after the firmware upgrade:
Turn off your player.
Disconnect your player from your computer.
Press and hold the Play/Pause button. Continue to hold the button while you perform steps 4 and 5. If you accidentally release the button, start the procedure again.
Gently push a straightened paper clip into the Reset hole.
Slide the On/Off switch towards the USB port and hold until the display lights up. The Recovery Mode screen appears with four options: Clean Up, Format All, Reload Firmware, and Reboot.
Select Reload Firmware, followed by Yes.
Connect your player to your computer.
Double-click the downloaded file and follow the instructions on the screen.

Re: New Creative ZEN Firmware .2.03" firmware does not work$ I updated my Zen 32GB using Vista x64 so it can work under some situations. Can't say my upgrade went problem-free but it did work in the end.
You might try some of the following (no promises they will help, but can't really hurt):
Re-download the firmware updater. Maybe you got a bad download.
Make sure your Zen is directly connected to a system USB port (i.e. not to a port on a monitor, keyboard, ext USB hub, etc.)
Try running the firmware update as Administrator if you aren't already
Try uninstalling the Creative drivers before the update.
In my case I got stuck on a message that another application was using my Zen. Turned out the simple act of hooking up the player resulted in Vista running a headless "wmplayer.exe *32" process. I had to manually kill it from TaskManager in order to proceed. Even then the first update attempt ended with the Zen reporting a firmware problem and rebooting into the Recovery Menu. I had to use Reload Firmware to erase what it had and then try again. Second time was the charm.
After all that I can't for the life of me see any changes/improvements in the new firmware. The forum is full of gripes and wishlists yet none of them complain about the radio functionality. I've used it almost every day for year without issue (aside from the rare Zen hang/crash when messing with the headphone jack and/or sliding the power switch). Thank goodness after waiting 0- months since the last update they got around to fixing something nobody noticed was broken. /2?:smileyvery-happy:

Zen firmware - fast start

Hey, does anyone remember which Zen firmware it was that always gave the fast start up time? And if so, does anyone have a link to it's
Cheers
Steve

I couldn't get it to work so I contacted Creative yesterday via e-mail. And amazing fast and friendly support they have got in Denmark
He said that it was a harddisk failure and it would cost me 67.52? to get it fixed. A new player here in DK costs about 200? so it's a shame but hey - it happens sometimes.

Nomad Jukebox Zen Xtra FIRMWARE PROBL

In the spring of 2005, I bought a 40GB Nomad Jukebox Sen Xtra. It worked for a little over a month without any problems. Since then, it shuts off on its own and?it freezes. For the first time since I bought it, I attempted to load new music onto it. Now whenever I turn it on, it reads "re-building library..." and then it's stuck on "Firmware Problem."? I tried updating?the firmware from the website, but since?my computer no longer recognizes that?the player is?plugged in.
?I welcome any suggestions for this problem. Please help me so I can stop regretting my decision to buy this...

Kayla24?Looks like you're going to have to start regretting buying something?made by?Creative. There are oodles of stories on these boards regarding software problems and creative mp3 players. Creative have published ?'updates' that effecti'vely disable players but will not take any action unless the machine is still under warranty. The last e-mail I got from tech support said 'We know the firmware [update] disabled your machine, but unless it is still in warranty there is nothing we will do about it."? It was a Zen Xtra 30GB, it's now a paperweight. If your's still turns on, try reinstalling the firmware on a old pc/laptop that has never had Windows Media on it, but has been updated to media player 0. This sometimes works - otherwise join the crowds and get an i-pod. At least they work - and Apple fix 'em when they break 'em.

Zen Micro - Screen Displays "Firmware Probl

As an FYI for those with this issue.
Updated to the new beta firmware upon getting my Zen Micro. After having issues with Napster 2 Go, I got the service transferring the files to the Zen Micro. Listened to the files at night until I got the "Low Battery" message. Plugged it up to charge. Once fully charged, listend from about p til about 7p. The 5 minutes inactivity timer cut off the Zen Micro. Went to turn on the Zen Micro only to have the screen display, "Firmware Problem". I have rebooted, entered rescue mode and did a clean up and reboot, same error. I reloaded the firware to get back into the Zen Micro.

Meantone,
It would be worth trying a firmware upgrade, if you can, but it sounds like there might be a problem with the player.
I would advise you contact Customer Support directly for assistance.
Cat

Zen NX Firmware probl

I updated my firmware on my Zen NX Several months ago with the newest firmware, and since then all of my music sounds really weird. I would like to make it work again. I have already gone and bought a Zen Xtra. but I would like to use this as an backup or let someone in my family use it. Does anyone have any idea what's going on?

the same thing has happened to my zen nx player.
its sounds like it under water.
but if you play it through my p.c. with headphone jack and the usb it sound fine on the p.c. speakers.
and before you ask, i tried other headphones.
and also when you take out the usb cable from the player the sound get funny again.
i tried new firmware, but with no luck.
my girlfriend is going mad.
please help.

Zen microphoto firmware probl

I have a zen mircophoto and it said it had firmware problems and i did the reload firmware but didnt have a computer with me. now when i pulg it into the computer to try to reload the firmware it says it doesnt detect the player but it charges and says recovery mode on the top of the screen. i dont know what to do to fix this problem and i could use some help thanks!

Try reloading the firmware. It needs to be connected to your computer to reload firmware.
Click the Support menu on the Creative banner at the top of the screen and click through the menus until you get to the MicroPhoto's Downloads page.
Filename: ZENMicroPhoto_PCFW_L6__3_0.exe
Requirements:
* Microsoft? Windows? XP Professional x64 Edition, Windows XP (Service Pack or later) or Windows XP Media Center Edition 2004
* Windows Media? Player 0 or later
* AudibleManager version 5.00 or later for Audible audio content playback
* USB . port (USB 2.0 recommended for faster transfers)
* Creative ZEN MicroPhoto
Notes:
* To install this firmware
. Download the ZENMicroPhoto_PCFW_L6__3_0.exe file into your local hard disk.
2. Connect your player to your computer.
3. Double-click the firmware file and follow the instructions on the screen.

Zen Extra - 1 good & 1 bad (firmware probl

to anyone who knows,
i have 2 Zen Xtras, 30 gig mp3 players. one is working in perfect order, the other is giving the firmware error when its powered on. is there a way to fix the broken one with the working one? thanks.
Stahly

Hi Ajmooseman
Send us an email using the contact us link in my profile (its in the section About Me).
We can look into your speeds and see what is happening.
Cheers
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

This stinks. My Zen Micro tries to rebuild library.. then..it says firmware probl

it's been doing this for ages.. any suggestions? It won't even load past that. Ever.

Hi, I am not sure if this will help you. I offered the same help to someone else. I had an issue where my Zen Vision M: was not recognized by my computer. I got lucky. I uninstalled all programs related to the zen. I then did a complete cleaning of the registry of all related zen vision m: instances. After that I reloaded all the software and when I hooked it up to my pc it recognized it. I am thinking something corrupts the computer. Like many other porgrams, even after a uninstall, a program may leave references in the registry. I used regseeker which is a free program. It does a great search for items left behind by programs. You can find it by doing a Google search. Or you can always use the regedit/run command in XP. As for your search I would obviously try "zen micro". I would stay away from using "creative", if you have any other creative product like a soundblaster you will have to sift through many entries if you do. After cleaning the registry, install the zen micro programs and hook it up and see what happens. I hope it works for you. Even though my was a Zen Vision M: I also had much the same problem including the firmware reload problem, the rebuiding library etc.Cas

ZEN firmware probl

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