Zen is frozen, Reset doess nothing, recovery tool only updates firmware,

When I power up my zen it is frozen at the beginning of a song.
The only button that works is the power button.
reset does nothing
Downloading the rcovery tool, only updates firmware
the internal tool does not work, when I hold down Play/pause during boot, then release,
the zen goes straight to the frozen song.
I had tried to install and Audible.com book
Is that what did me in?
how do I fix this.
PS
Not pleased that the only support is email,
I sent 2 emails yesterday, and have yet to hear anything.
Thanks for helping!

I do not think that the Audible book download is to blame, because I use my ZENs also for Audible books.
When I first started to use my ZEN I also found that it froze on me, but then I took to carrying a paper clip with me and whenever the ZEN froze I just pushed the end of the paper clip into the little hole and the player would work again. Have you tried that yet?
I must say that my player seems to have recovered from this little hiccup and is not freezing up any more so that I do not have to use a paper clip.
macqueline.

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Recovery tool for ZEN Sleek Ph

I have trouble shot my Zen Sleek photo and need a Recovery tool for it, but there is none on the Creative Website. Where do I get one or is there another method to revi've it from Recovery mode? Please Reply ASAP

#Hi,
I don't think it's supported since the ZEN Style is not in the list yet. You can find the firmware here.

Error: You have more than one Creative players connected. - Recovery Tool for ZEN

My Zen 4GB cannot be turned on anymore after a failed firmware upgrade (The installation hung up). I tried to run the firmware upgrade executable file again but the player must be on. So I tried to hardware reset by switching the power slide on while pressing the play button, but it still doesn't start. I downloaded and ran the Recovery Tool while the player was connected, but an error message appeared: "ERROR: You have more than one Creative players connected. Please remove all but one, click "OK" to exit and then run this program again." - There was no other players connected but the ZEN. Please help... What can I do

I have this very exact same problem with the same model. Did you ever find a solution to this?

Zen 4GB inoperable after MP3 Recovery Tool

*Zen 4GB inoperable after MP3 Recovery Tool' I was getting the intermittent white screen problem with my Zen 4GB. Tech support instructed me to use the MP3 Recovery Tool. After running the tool, the player is inoperable. It turns on, but the screen is always white or gray and no interface is displayed. The blue light near the power switch turns on. Reset does not help. After running the recovery tool a 3rd time, Creative Zen Media Explorer recognizes the player when connected, and I can browse the media that is installed. I couldn?t even do that on the first two tries. Currently I am unable to play any files because I don?t have a user interface to navigate.
The support email instructed me to create an online RMA if the recovery tool did not work. I have attempted this numerous times and always receive a message that there is an error. No specifics. I tried replying to the original support email, but got no response. I tried sending a new email through the support website several times, but don?t even receive the automated response. It is not showing up in my email service?s spam folder. I have received no reply for the past several weeks, but I wonder if they are actually receiving my messages.
Any suggestions? My warrantee runs out in about a month and I want to get this resolved while it is still possible.
Technicals: Windows XP Media Edition, SP3; Creative Media Explorer v5.70.5; Windows Media Player .

Hello Buckaroobonzai,
Welcome to Creative forums!
This doesn't look good. White screen is a symptom of a hardware problem. I suggest you contact tech support by phone as soon as possible before your warranty expires. Check your PM.

Windows Vista 64, MP3 Player Recovery Tool for Creative MP3 Players, Zen Nano P

Hi,
On this page :
http://fr.europe.creative.com/landing/MP3PlayerRecoveryTool/welcome.asp
we can read :
"Vous devez disposer de Windows XP? 32 bits ou Windows Vista? 32 bits."
I have Windows Vista 64 bits and I need to use the recovery tool.
What am I supposed to do ?
Configuration : Windows Vista 64 Ultimate, Creative Zen Nano Plus
a+,=)
-=Finiderire=-

do we have to buy all these tools or else they are free
God never made his work for man to mend vmware_happy.gif

Creative Zen (Software Download) Recovery Tool Confus

<From the locked sticky above? "*** MP3 Player Recovery Tool ***" by Catherina-CL>
It lists all the MP3 players supported by this software tool and
the Creative Zen 2/4/8/6/32 GB is NOT LISTED - SEE BELOW? but
if you go to the following link,and on the right hand side the Creative Zen is
one of the support players - Which Creative is right?
Link: http://www.creative.com/products/mp3...ol/welcome.asp
Sticky - "*** MP3 Player Recovery Tool ***"? By Catherina- CL
If you are experiencing a problem with your MP3 player (supported players list below), please ensure you check out our MP3 Player Recovery Tool first.
One click is all it takes to update your player to the latest available firmware, and to give your player a clean bill of health.
BEFORE YOU START
. Check that the MP3 Player Recovery Tool supports your player.
2. Ensure that you are using the Windows XP? 32-bit or Windows Vista? 32-bit operating system.
3. Back up the contents of your player, if possible, as recovering your player may require it to be formatted.
4. Make sure your player battery is at least 50% charged.
Click here if you require further information/assistance.
http://www.creative.com/products/mp3...ol/welcome.asp
LIST OF SUPPORTED PLAYERS
ZEN Vision W
ZEN Vision
ZEN Vision:M 60GB
ZEN Vision:M 30GB
ZEN Stone Plus
ZEN Stone
ZEN V Plus
ZEN V
ZEN MicroPhoto
ZEN Nano Plus
MuVo V00
MuVo V200
MuVo Micro N200
MuVo TX/TX SE
MuVo TX FM
MuVo Slim
DMP FX00
Forum Administrator
Creative Labs
Message Edited by Zenandy on 05--2008 02:2 PMMessage Edited by Zenandy on 05--2008 04:2 PM

Zenandy,
That sticky hasn't been updated yet it seems, thanks for the message. I'm updating it now.
Cat

RECOVERY TOOL FRIED MY ZEN

I tried using the recovery tool for mp3 players and it fried my Microphoto 8gig!!!
It was checking and uploading the firmware and it locked up.. not my comp locked up, but the Creative Recovery thing. I left it for a while and now my zen's hardware is all messed up. I try to turn it on and it says "Hardware Problem" Solution: plug it in and reload firmware.. I CANT! it wont connect and wont even go into recovery mode so i can format the firmware and restart..
Im lost.. I cant connect to fix anything and the Creative Support Site wont stay up and running [it closes automatically before i get anywhere].. Plz help..

did u erase teh previous ver?
how many times u've tried?
if all fails, try email teh tech support ur prob
see if they can help

Recovery Tool for Zen Style 300

|I expect to receive a Zen Style 300 today and have been reading up on support and potential issues. I have enjoyed using?two Zen V Plus but often had to relaod firmware. The web page for the Zen Style 300 shows the recovery tool but it is not listed as a device supported by the recovery tool. Can someone claridy whether or not I can use the recovery tool? if needed?

#Hi,
I don't think it's supported since the ZEN Style is not in the list yet. You can find the firmware here.

My ipod is frozen...nothing is working, is there a way to reset the unit?

My ipod is frozen...nothing is working, is there a way to reset the unit?

hold the menu button and the centre button togeher for about 10 seconds

Zen Nano Plus bricked by Recovery Tool?

Re: Books on Cd I went ahead and attempt to install the latest firmware upgrade. At this time the upgrade seems to be progressing.
Okay. The player has successfully booted up
Success. After removing Windows Media Player , I was able to install the latest firmware upgrade. I have several follow-up questions. Most important question is #
. I wonder why the Zen Micro Media Explorer is not available to me. It is all grayed out. Any suggestions on how to get it to work
2. Is the Zen Micro Media Explorer a logical substitute to employing the Windows Media Player 0 It seems to have everything I need .
3. How am I able to create a new playlist in the device if I cannot access this application
4. When I select Playlist on the device, I see a message that says: To create a playlist select from the Now Playing context menuWhat is that all about and where do I roam to do this
Thanks very much for your help
Richard One of my new Zen Nano Plus appears to have been bricked by my use of the Recovery Tool, when it was misbehaving. This happended before with another Zen Nano Plus we had, but we fixed that over a year ago and it works fine now.
Actuallly, it's one of 6 my family has - plus we have lots of other Creative products (a Micro, Zen, Vado, X Mod etc). While its almost brand new, its was purchased on eBay in 2008.
Usually the first thing is to update the firmware, and tried the Recovery Tool hoping it had been updated - but now my Zen Nano Plus dows not turn on or get connected, and I tried to PCs and several USB cords and various USB connections.
I undertand a Zen Nano Plus does not have a Recovery Mode but did try usual method.
. Remove the battery, and press & hold the Play button will connectiong to the PC.
2. Keep pressing play for about 0 second until the New Hardware Wizard starts - that will only happen the first time.
3. Completete the New Hardware Wizard
I believe it may need to be reformatted, but is not totally bricked and can be repaired.
Is it possible to get a get a Zen Nano Plus into Recovery Mode, or connect it to a PC so I can reformated
Thanks!

take it back to the store and buy something other than a creative. My nano plus crapped out after less than 6 months. Creative will not replace it, even though the warranty is for 2 months. Worst customer service I have ever seen.

Software Recovery Tool Odd Result with Lumia 620

Good Afternoon,
One of our users bought his Lumia 620 to me earlier, it had hung apparently. He removed/re-inserted the battery and since then the screen just shows Nokia on powerup and nothing else happens.
I tried all the usual soft reset/hard reset/spinning in my chair whilst praying to the great Finnish gods of telecommunication etc. All to no avail.
I then downloaded the Software recovery tool (V1.4.3) and installed it, this again would not see the phone. I followed the instructions and then it picked it up.
According to the recovery tool, it found the right hardware revision for the phone and suggested the correct country version of firmware (3056.4000.1404.0004). Happy days.
I told it to go and do it's thing, upon which it downloaded the 1.37GB of firmware and flashed it to the phone.
At this point the recovery tool, was waiting for the phone to reset asking for a pin for 180 seconds. At this point it timed out. The phone itself just sat there looking at me blankly and then reset itself.
The phone itself re-booted and now has a screen with 3 red wavy lines and the word TIM on it. (see attached pic)
So my questions are......
1. Have I done something worng?
2. If I haven't, then does anyone have an idea what has happened?
Thanks In Advance
Attachments:
WP_20140718_002.jpg ‏1623 KB

Hi All,
Thanks to Abi99 and scoobyman for the replies and pointing me in the right direction.
It seems that the failing phone is indeed an Italian phone that I have been sold as a UK variant (thanks Amazon)
The product code for the UK one's I have is 059R4G7. The faulty phone begins 059S... (i'm at a different office today so don't have the full code) . Interestingly the firmware for the Lumia 620 TIM Italian version is the same number as the UK country variant hence my confusion.
So the software recovery tool is actually updating correctly with the TIM softwaredependant on the model number. So it's just that the phone is actually broken (written off to experience). I'll be more careful checking the ones I receive in the future.
As an aside I, it would be nice if the software recovery tool could allow you to choose which firmware to load. However I realise this opens a massive can of worms and is unlikely.
Thanks All.
Andy.

Phone bricked, recovery tool says "product code is...

Hi
My phone is nastily bricked.
I was installing the update to Windows 10 technical preview, when the phone randomly rebooted (this is an old phone, and it does do that sometimes) this bricked the phone and stopped it from booting into anything at all.
So, I tried using the software recovery tool to set it back up and it was going okay until the same thing happened again, meaning the recovery tool stopped. Now, when I turn the phone on all I get is the nokia logo on a red background, and the recovery tool says when I try to run it, 'reading phone info failed - product code is empty.' I've tried doing a hard reset (holding power and volume down) and i just ended up with the same thing, nothing changed.
Is there anything I can do at this point, or is this phone dead for good? It's not my current phone, it's my last one, so it's not the end of the world. Just a little dissapointing since I can't use the Technical Preview...
It's a 920
Thanks very much

r465514 wrote:
F*cking Microsoft. Hope it works for you.
You were warned before you installed of the risks of using the technical preview.. mutliple times ..
That you choose to accept or ignore these warnings is on you and you alone. So maybe you should look in th mirror for a second or at least read warnings and instructions before running pre-beta software.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

How to restore Time Machine back-up if not even Recovery Tools work?

After a hard and unexpected crash on 2012 macMini I tried everything from this list: OS X Yosemite: Ways to start up your Mac Only 2 things worked: hardware test (via Ethernet: option+D; everything passed) and detailed status mode (command+V) which listed a bunch of errors concerning booting (missing or corrupted files and/or folders). Which is probably the reason I couldn't launch Recovery Tools - neither locally nor directly via Internet (Ethernet plugged in, option+command+R). I would get the message that the Tools are launching, but after the Apple logo showed up followed by the spinning circle, the screen would go light grey 4-5 seconds into the process and the thin black progress bar would appear. It would grow to 1/3 of its length, stop for several seconds, then the computer would restart, the bar would show up again, grow to 1/3 etc., etc.
Assuming that nothing else could be done I started the mini in the target mode (T), plugged it into my old 2007 mini and re-formatted the internal drive, thinking that I could either try Recovery Tools again (no luck) or just clean install Yosemite on the 2012 mini first and then use my Time Machine back-up to restore my files. Unfortunately 2007 mini can only install Lion - even on the external drive - but nothing higher (so I can't upgrade to Mountain Lion, Mavericks and finally to Yosemite). And 2012 would not start with Lion on it. Still no luck with Internet Recovery Tools btw (same symptoms).
The only other thing I can think of is finding a newer Mac and use it to install Mavericks or Yosemite on my 2012 mini. If this fails, it's a trip to the Apple store.
If anyone has any other ideas, please share.
(2012 has no CD/DVD drive)

Your description of Internet Recovery sounded much like Safe Mode, not Internet Recovery. I don't think you will see an Apple at all. It should be a spinning Globe. Or, when you say "spinning circle" was that the globe spinning?
From the App Store on the 2007 mini, can you download the Yosemite installer?
That's about all I can think of besides taking it to an Apple Store.

My ipod touch needed to be updated so I did and now it won't turn on all it does is show the itunes icon and says toconnect it to itunes so I did and let it be updated and now it wont turn on and I tried resetting but nothing changed.

My ipod touch needed to be updated so I did and now it won't turn on all it does is show the itunes icon and says toconnect it to itunes so I did and let it be updated and now it wont turn on and I tried resetting but nothing changed.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Lumia 520 bricked by Windows Phone Recovery Tool

So I'd installed win10 preview for my lumia 520 and it was not good enough for my daily using and i tried to downgrad it. there was an instruction after starting to flash that hol power key and volume - for 3 or 15 seconds and when you felt vibration hit the button to start the process...
i'd tried it but my phone didnt restart...even i hod them for about 2minutes but nothing will happen just blank screen.
when i used windows phone recovery it find my phone but it shows an error that restart your phone and try again
Recovery tool said operation unsuccessful. Red screen with NOKIA written.
what's your suggestion?
thanks for your help
Moderator's note: The post was edited. Discussion of an unauthorized tool is not allowed on the forum. Using such tool may bring unforeseen damage to the phone and may invalidate its warranty.
Solved!
Go to Solution.

As farby said, did you get the updated version AND verify the versions number as explained in post linked to?
AQUOTE FROM THE LINKED POST:
User Expectations & Recovery efforts:
For users who have already unusable devices, we’re continuing to research this situation. There is no guarantee that using this updated version of the tool will recover an already-bricked device. If your device is showing the red Nokia logo, please do the following:
Ensure your device has a good power source (connected via USB cable that can transfer data and charge the device simultaneously)
Close the WPRT, re-open, and take the update to the new version of the WPRT. The new version is1.2.4
Once he new version is installed, re-attempt the flashing process.
If your device is not recognized, click the "My phone was not detected" button and continue the attempted recovery process
If your device is on a blank/black screen and is unresponsive, you may attempt the same steps as listed above. Devices that do not have the red Nokia logo on the screen are in a different state and will not have the same recovery rate should they be recoverable. Please do try to recover and share your results.
So while the cause of the failure is know and the application is fixed there is no guarantee that a an already bricked phone will recover with the new version. Also I suggest you post your questions and results in the linked post as it is most likely the team working on this will post updates and see your responses.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Zen is frozen, Reset doess nothing, recovery tool only updates firmware,

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