Zen isn't being detected. Please h

My computer's acting up and not detecting my Zen Vision M. I've tried all the remedies on the forum and nothing seems to work. Tried enabling it through the device manager, reinstalling all of the creative software, and resetting my computer. I'm running XP SP2.
I got the Zen because it was different. Drag and drop, nice interface, and not an ipod. I had no idea that it was so buggy, though. Creative Labs has their work cut out for them.

I had the same exact problem with my Zen VM 30 that I purchased in November. One day I hooked it up and the computer didn't recognize my player. In the Device Manager, I would see it under "Unknown Device". I spent countless hours trouble shooting it and on the phone with the Tech people. I tried downloading the lastest firmware, but that didn't work as the computer doesn't recognize the device and you can only go so far. I finally ended up sending the player back, since it was still under warranty. They sent me a new player and I had the same problem. But this time...the Device Manager detected the Zen versus unknown device. However, it has a yellow warning next to the device. When I tried updating the drivers, I kept getting an error message regarding the INF file error. I searched this forum and read this thread. I downloaded the?correct INF file and with in minutes I was back in business...the player finally worked. I'm not exactly sure what your player issues are, but here's the link to that thread:?http://forums.creative.com/creativel...ssage.id=64233?Good luck. I know this it time-consuming and extremely annoying for a new device.

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Message Edited by whiteythomson on 2-03-20062:39 PM

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Message was edited by: theeboredone

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