Zen jukebox keeps restarting itself, not sure

Ive had my zen jukebox for about a year now and I have had no problems to date. However, now it is occasionally restarting itself a few seconds after it starts playing. It does this maybe once or twice and then it will stay on. What could be the problem? I updated the firmeare and defragged it thinking it might be becasue I put a **bleep**load of music on at once but it still happens. Could there be a button combination that I keep hitting by accident that restarts the player? Kind of off topic, but is there a way to convert AC3 audio(realplayer files) so they can be put on my player? Thanks in advance.
Matt

Did you try starting your player on ac supply( charger ) ?Remove the battery and try using the charger to power the player's operations. Two cases are possible-
. PROBLEM REMAINS - hardware issue. I don't know if we could rectify the fault in player's hardware. The fault may lie with the restart switch or something else.
2. PROBLEM DISAPPERS- If the 'restart' problem disappears, then we know for sure that the battery is the culprit. Replace the battery and check?if it'sfits the slot properly.
?? Finally, if the battery fails to budge, you?may consider buying a new one. You may even try out a cellphone battery( rating- 3.6 V, minimum 00 mAH, which is an industry standard?). Try the following radioshack link if you want to buy a?genuine zen xtra?one. I'm quite sure they must be taking adequate care in safely transporting it.
http://www.radioshack.com/product/in...entPage=search?
?p.s.- even after running so many tests, there's no guarantee that the battery?may be at fault. This being the case,?the new battery would be no good. So i would recommend showing the player to an electronics store and get an opinion before you make a move. ?
Good Luck..

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1. Did this start shortly after you installed a particular application?
-no. in fact, just to make sure, after the nokia people re-installed my firmware (which deleted everything from the C drive) i formatted the E drive and did not install anything to see if it still happens. sure enough after 2 days, the phone restarted.
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-this is how i installed it the first time. altough everyone says its bad and you shouldnt do it and you should go to the nokia center and they will do it for you.
about this... i dont understand why nokia is giving us a tool to update our software for free... but then say "you shouldnt use that tool. go to your nokia care center and they will do it for you" which wastes valuable time and money (not surprisngly... my warrenty doesnt apply in Israel so i have to pay for that kind of stuff). nokia is the biggest cellphone company in the WORLD! why cant they give an international warrenty?!
*any idea why the "exit an app through open app menu" bug is only happening when the phone language is set to hebrew?! i mean thats very bizzare...
*so the update on the 28th is not the full V21 i understand...? will it atleast fix the self restarting and self turning off problem?! i mean i can handle not exiting an app through the menu (unless an app gets stuck and then its just annoying because you cant close it). but i cannot have a phone which turns itself off and restarts itself... that is just ridiculous.

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{quote:title=Justabiologist wrote:}
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