Zen Micro 5Gb Firmware Problem.Need h

I had my Zen micro 5gb,
yesterday when i try to upgradedit firmware but it hangs.
then the player become in recovery mode..and it showned firmeware problem..
I tried to download the new firmware, however, itry to upgraded it agaian, it show, player was not connected..
i try a lot time, still not function.
It was not detected by my computer, but it become a portable devide with 20 mb storage only..
Now i had tried roll my WMP to 0 but still not helpful.
ANY Way can help?
I had chosed the reload firmware,, but the problem was my pc not respond to my player..
REALLY TRIED to search the solution.
where is the service centre in KL, Malaysia?

Thanks for help.
Major problem solved.
Already upgraded to new firmware.
I do it by:
1. uninstall all creative application and plugin.
2. using registry cleaner to clean the registry.
3. downgrade WMP to WMP0
4. Detected by WMP as MTP device, loading firmware upgrade, closed WMP. upgraded.
Now it Working fine already, just still have some problem is:
. Only WMP can detect it, all creative application can't detect it..
thanks anyway.

Similar Messages

  • Zen Micro 5gb unusual problem.

    Firstly, I have searched for other posts, but can't find my particular situation described, so please forgive if this is actually addressed elsewhere, I just couldn't find it.....
    I bought two Zen Micro 5gb units, for my wife and daughter.
    At first, they both worked great. No problems connecting to my windows xp pro computer, transferred files fine, even if it WAS slow due to USB ports being ., but like I said, they both worked fine.
    Then, the next day, I downloaded an upgraded driver for my wife's zen, for the jukebox software. Ever since then, her zen will not connect to the computer, it always says device not connected.
    The strange thing is, though, that my daughter's zen still connects without any problems, and transfers songs just fine.
    Here's the firmware info:
    My wife's Zen (the one the will NOT connect): Firmware (System->Information) : version .02.05
    My daughter's Zen (the one that works fine): Firmware : .0.03......
    I'm emailing this from work, and I don't have either mp3 player with me, so I'm hoping I have the numbers correct on the firmware, however, I DO remember for certain that the player that WON'T connect has a slightly higher version number than the one that works okay, and that they both start with ""; in other words, neither have firmware version "2.x"...... I even tried updating the firmware on the non-connecting unit, but, alas, it said the unit was not connected, so I was unable to update.....
    After all this, I didn't dare do anything to the other unit....
    BTW, I did try both players on the same USB port, using the both USB cables, and still, my wife's player would NOT connect but my daughter's did.... I also switched to another port, with the same results.
    Thanks for any and all help,
    James Bentley
    [email protected] Edited by jrbentley on 0-03-2006 05:22 PM

    I apologize for not updating this thread sooner...... I got a Creative support rep on the phone, he directed me to the Device Manager, which listed the player, but showed it to be disabled. I enabled it......and the player is working just fine!
    Thanks for all the help here and thanks to the Creative support rep.....!
    James Bentley

  • Zen Micro 5GB - Installation problems - HELP ple

    Dear All
    I am sure must have been asked before, so please bear with me.
    Just bought a Zen Micro and cannot seem to install the supplied software from the CD. Keep getting a InstalWizard 6003 error message. Have tried restarting, deleting temporary files (even connevting to net) and still get same message.
    Have tried to install then by copying files to harddri've and running from there but that fails.
    What am I to do or have I a dud?
    All suggestions greatefull recieved.
    Andy

    I was also thinking - how's your cd player on the pc - is it generally ok ?
    try copying the files from the cd to your hard dri've and running from there.
    Sometimes you can get -6003 errors if some of the source files are unreadable for any reason.
    If that fails then i suggest downloading from creatives website and trying the install again incase you just have a dud cd.
    Seeing as you've just got it i'll also tell you from my own experience......
    I have a zen micro 5gb bought it about 3 months ago and had no problems with the installation but that was on a fully patched up to date winxp sp2 with 2Ghz memory.
    I did have issues with the zen micro itself hanging but i upgraded to the 2..02 firmare beta and it has been happy ever since.

  • Zen Micro 5GB Firmware "Upgrade Faile

    Zen MicroFirmware: 2..02?Have just bought it from america, have tried installing both firmwares from the site, and both of them say "Upgrade Failed!" I havent installed any of the software from the disc except the Zen Micro driver, my pc didnt need this but i thought it would be best to. Also i can only add tracks to it through WMP 0, i cant drap and drop in windows explorer, why is this? On my old creative muvo n200 i could do this fine!?Some help please. Do i need to erase the firware in the recovery menu? I am just running the downloaded applications when my player has the docked icon on the screen.
    Message Edited by ajay6 on 03-5-200607:28 PM

    Thanks for help.
    Major problem solved.
    Already upgraded to new firmware.
    I do it by:
    1. uninstall all creative application and plugin.
    2. using registry cleaner to clean the registry.
    3. downgrade WMP to WMP0
    4. Detected by WMP as MTP device, loading firmware upgrade, closed WMP. upgraded.
    Now it Working fine already, just still have some problem is:
    . Only WMP can detect it, all creative application can't detect it..
    thanks anyway.

  • Zen micro 5gb firmware prob

    i have owned my zen micro for over 2 years, about a month ago my zen started freezing so i decided to reload the firmware. i accessed recovery mode fine and then clicked the reload firmware option. i had the latest firmware downloaded but i cant get the upgrade program to work. it says my zen is not connected even though it is. i really dont want to buy another player, is there a fix? i read that there is an issue with wmp but i didnt know if it was true. i do have wmp on my computer but i wasnt aware that there were any problems with it.
    i have emailed creative tech support and while they replied quickly their suggestion did not help (get rid of all startup programs). im hoping someone in the forums has a suggestion.
    help!
    thanks

    I HAVE FOUND A FIX
    taken from a microsoft website
    Rolling back to a previous version of the Player
    Windows Media Player is a feature of the Windows operating system and cannot be removed entirely. However, in Windows XP, you can roll back to the version of the Player that was previously on your computer.
    You must be logged on as an administrator or a member of the Administrators group to perform the following procedure.
    Disconnect any portable music or video devices that might be attached to your computer.
    2.
    Click Start, and then click Control Panel.
    3.
    In the Category View of Control Panel, click Add or Remove Programs, and then click Remove a program.
    4.
    Click Windows Media Player , and then click Remove.
    If Windows Media Player is not displayed in the list of currently installed programs, then try the following:
    At the top of the list, select the Show updates check box.
    2.
    In the Windows XP - Software Updates section, click Windows Media Player , and then click Change/Remove.
    5.
    In each of the two confirmation dialog boxes that appear, click OK.
    6.
    When the rollback process is complete (it might take several minutes), click Restart.
    7.
    Click Start, and then click Control Panel.
    8.
    In the Category View of Control Panel, click Add or Remove Programs, and then click Remove a program.
    9.
    Click Windows Media Format Runtime, and then click Remove.
    If Windows Media Format Runtime is not displayed in the list of currently installed programs, then try the following:
    At the top of the list, select the Show updates check box.
    2.
    In the Windows XP - Software Updates section, click Windows Media Format Runtime, and then click Change/Remove.
    If you installed a non-US English version of Windows Media Player , the instructions in the dialog boxes that are mentioned in steps 9, 0, and might appear in English.
    0.
    In the first confirmation dialog box that appears, click OK.
    In the second confirmation dialog box that appears, select the Do you want to continue with the rollback? check box, and then click OK.
    2.
    When the rollback process is complete (it might take several minutes to complete), click Restart.
    3.
    Click Start, and then click Control Panel.
    4.
    In the Category View of Control Panel, click Add or Remove Programs, and then click Remove a program.
    5.
    Click Microsoft User-Mode Driver Framework Feature Pack .0.0, and then click Remove.
    6.
    Follow the instructions that appear in the Software Update Removal Wizard.
    If the Wudf0000 confirmation dialog box appears, click Yes to continue. When the software removal process is complete (it might take several minutes to complete), click Finish.
    Note If you remove Windows Media Player and the Windows Media Format Runtime, and then encounter error C00D27D ("A problem has occurred in the Digital Rights Management component. Contact Microsoft product support."), you might be able to resolve the problem by installing the Windows Media Format 9.5 Runtime. For information about installing the Runtime, in the Microsoft Knowledge Base, see article 8922, "Update for Windows Media Digital Rights Management-enabled players."
    You might not be able to roll back to a previous version of the Player if the hidden folder $NtUninstallwmp$ is deleted from your computer. Some non-Microsoft programs (such as CCleaner) delete this folder in an attempt to remove unwanted files from your computer.
    then download the latest firmware file and run it.
    WHAT IS VERY IMPORTANT TO KNOW
    when i ran the update program it showed all the bars filled but then said the firmware update failed. apparently it didnt fail cuz its working right now. after u do all this u can reinstall wmp to sync ur files.
    so heres the ste
    ps.
    uninstall wmp and the framework package
    do the firmware update
    reinstall wmp
    i dont know if anyone ever suggested this but it worked for me
    good luck everyone!
    ps.
    if i find that this fails later on then it is definately an issue with creatives firmware. ill keep u all posted

  • Zen Micro 5Gb hangs repeate

    Hi
    Yesterday I received my new Zen Micro 5Gb. I really enjoy the look and feel of it, but I am experiencing some problems: After unpacking the player and navigating the menus for only a few minutes, the player started to hang. I figured this could be fixed by replacing the old firmware (.0xx) with the new one, .02.05. So I did. It did not fix the problem. The player hangs repeatedly, on average maybe every 0th time I select something in the menu. Once it hangs, there is nothing to do but pull out the battery, and put it back in. I recognize no pattern in when the hang occurs, could be while adjusting the equalizer, while turning off the player, while starting to play a song. I have tried to do a format, to run ScanDisk (Clean Up), to reload the .02.05 firmware. Nothing seems to help.
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    Does anyone have any suggestions as to whats wrong, or what can be done? Should I have the player replaced by a new one?
    BTW. The player is loaded with some 330 songs, aprox. ,5Gb of proven-quality mp3s.
    Thanks in advance,
    Tom

    You can try a manual disk cleanup. To run a Disk Cleanup you need to access the Rescue Mode on the Zen Micro. To access the Rescue Mode: remove the battery, hold the power switch to the "on" position and KEEP IT HELD TO "ON" while reinserting the battery. Choose Disk Cleanup from the menu. Note: Disk cleanup should not remove your tracks. It searches through the disk for files and rebuilds the index, and can be useful for correcting any strange behaviour.
    If this doesn't solve it then it sounds to me like the player is faulty.

  • Zen Micro PlaysForSure firmware Help

    I have Zen Micro with firmware .0.03 and I want to upgrade it, but I don't know which firmware I have to choose
    May I choose firmware PlaysForSure 2.00.2e or firmware .02.05 ? Which is better? Or maybe I shouldn't upgrade my Zen and stay with .0.03 (it's stable)
    And one more question: The PlaysForSure 2.00.2e firmware is stable and with no problems with it's?
    pzdr
    m4t30

    m4t30 wrote:
    but I still haven't answer for: WHY I have to use wmp 0? Only for listening music or maybe for transffering music to Zen?
    And still how can I downgrade firmware?
    . With the 2.xx.xx firmware it needs WMP 0 for the built in MTP, music management and DRM functionality that is enabled under the 2.xx.xx firmware. You also need XP because WMP0 is not supported under anything else.
    2. If you have a .xx.xx firmware version on the player and are under Windows 2000 or anything other than XP the unit CAN NOT be upgraded to a 2.xx.xx firmware. The update will fail or quit if you attempt to update to a 2.xx.xx firmware on anything but XP. If you already have a 2.xx.xx firmware on the player it will nolonger be recognized on a Win2000 or less system. It is only useable on a an XP system at that point.
    3. Once you have upgraded to the .02.05 firmware or the 2.xx.xx firmware you can only go back and forth between those two versions ( As long as you are on XP )

  • Zen Micro 5GB Won't Turn On Using The Switc

    Hi had my Zen Micro 5GB since xmas 05 and never had a problem until 2 weeks ago when my headphone jack came loose and my sound became absolutely rubbish. Found a guide on the internet and fixed the problem by soldering the joins. Now works fine. But however jus 20mins ago i uploaded some new songs to it using the Creative organizer, no problems. Unplugged after transfer completed. I listened for about 5-0 mins and then turned it off. Came back and it now does not turn on at all using the switch!!!!. The only possible way to turn it on is to use the USB cable which is frustrating when your at school or out and about. Is there any possible way to fix my problem? If so any help will be grateful?Thanks?Ben?30th March 2007 - Just taken apart the power switch, and found a small rectangular shaped clip (with 2 indented grooves in v-shapes). Has his clip got a perticular place to go and if so where?Any help would be grateful?Thanks BenMessage Edited by BenBarber77 on 03-30-200709:29 AM

    Try going into Recovery Mode first, and try the options there.
    Try Clean Up first. If the player still works on the PC (ie you can access it there), then you could try Reload OS aswell, and then load a firmware onto the player from the PC. Otherwise it does sound like it's faulty, there is not much I can advise other than speaking to Customer Support about a possible repair.
    Cat

  • Zen Micro 5GB, Won't turn o

    Hey guys,
    I bought a zen micro 5GB back in June of 05, its obviously past the 60 day warrenty and im trying to advoid a $20 session which might not even solve my issue....
    A week ago the player stopped turning off. I am able to turn it on with the power tab, play music, charge it, everything its supposed to except power it off. The only way for me to do so is to take out the battery casuing me to rebuild my library constantly.
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    I called support and they will not give me an estimate unless i pay the $20 phone session charge...
    I still have the orig box, receipts, and information that came with the product. There is little to no wear on it as i ONLY use it to upload music from my pc then play it on a personal stereo system i have in the house.
    ThanksMessage Edited by forcex on 03-08-200603:06 PM

    Try going into Recovery Mode first, and try the options there.
    Try Clean Up first. If the player still works on the PC (ie you can access it there), then you could try Reload OS aswell, and then load a firmware onto the player from the PC. Otherwise it does sound like it's faulty, there is not much I can advise other than speaking to Customer Support about a possible repair.
    Cat

  • Can I upgrade Zen Micro 5GB to anything say 20

    Is there any sort of case that I can purchase to use the old dri've as back-up mobile storage
    Are there any firmware problems (not just 'issues')?
    Thanks

    thejaundicedeye wrote:
    Can I upgrade Zen Micro 5GB to anything > say 20GB?
    Upgrading the older players was easier, particularly those that use the 2.5" dri'ves because (a) 2.5" dri'ves tend to come in only a few different sizes (b) they're relati'vely cheap (c) you can get a pretty significant upgrade to say 00-20Gb.
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    This tends to mean it's uneconomic to try upgrading the newer players.
    Is there any sort of case that I can purchase to use the old dri've as back-up mobile storage
    For the Micro's microdri've, I'm not sure.
    Are there any firmware problems (not just 'issues')?
    I'm losing track of the various issues with the players, but have a look at the buglist linked from my signature.

  • Zen Micro 5GB – USB not connectin

    My Zen Micro 5GB MP3 is freezing on the CREATIVE screen.<SPAN> I tried a Clean-Up to no avail.<SPAN> I have downloaded the new Firmware/OS and went to install it but when I initiate the program a message comes up saying it does not recognize a connection to the MP3 player through the USB port.
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    What do I do?

    A few days ago I had exactly the same problem. It turned out to be a crashed harddisk and I sent it RMA.

  • Zen Vision 30GB Firmware Problem - No solution wo

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    Dragonboy wrote:
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  • Creative Zen Micro 5GB Not work

    Recei'ved my Creative Zen Micro 5GB last week. It worked for hour total. !!!!!!-Then the screens froze. Al I have now is the Creative logo. Recovery mde does not work( Have tried this on numerous occasions). Also Creative Zen hardware not recognised by my lap top. <HELP<!!!!!!!! What do I do now?

    send/take it back to where you bought it from for an exchange ... sounds like it could be a problem with the hard dri've ... dont worry too much , and i know its a pain but it'll be worth it in the end !!

  • Zen Vision M Firmware Problem!!! Can't deal with this thing any more...

    Can't deal with this thing any more...3 Hello friends I'm new in the forum
    Well as the title mentions, I'm about to throw this thing oute of the window!!!
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    I have read all the relevant posts in the forum about this player, I tried my best, nothing really worked.....
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    KRe: Zen Vision M Firmware Problem!!! Can't deal with this thing any more..._
    menios wrote:
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    I have rebooted it several times but its just the same thing...it shows firmware problem!!
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    ps.
    Open the firmware file,On the player format>cleanup>choose reload firmware, then connect & run the firmware file.

  • About ZEN Micro 5GB is

    To Whom It May Concern:
    ??Two weeks ago, I bought a Creative ZEN Micro (5GB) mp3 player from PChome online shop. After one week, the battery can not charge normally and I believe it was broken. I don?t know it cause by your company bad quality control or PChome?s selling bad product. I report PChome this issue, they said they will contact vendor and understand this issue. I also told Creative Taiwan branch. Your customer service tells me, maybe the battery is old and he want me mail mp3 player back. I am not happy about this shopping experience. I think Creative is such as a good brand in music machine area before, but I doubt it now. Your customer service is not good. I am working in office hours and I have no time to mail my mp3 player. It is not fair for me to take responsibility for none mp3 to used during the mailing process. In Taiwan, if you don?t provide a good service contact window, maybe you can provide some retail stores that customers send their Creative products to fix.
    ??This mail describes my bad feeling and I hope one day you can provide us a convenient customer service.
    Best Regards,

    Wow. I actually wish that happened to me (some tracks I would really like to have music only and no vocals). Lucky.
    BUT, did you try to load them without all those programs running? How about trying to go into recovery mode and doing a disk clean up? Let us know! Good luck!

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