Zen Micro 6 GB probl

Hey everyone. I bought my orange 6 GB zen micro October 2005. I had dropped it before and while I was still under the warranty, I sent it to Creative and had it repaired. It has been more than 8 months since I even dropped or tapped the zen wrong. Two days ago, I had dropped it and then everything went wrong. It seemed fine so I turned it off. I turned it back on and it went to the "Creatiev" screen and then it shuts off. I tried to reboot it. I turned it on, put the battery in and then scrolled to reboot but it would not let me press it. Though I could scroll to it. I have e-mailed Creative but I am no longer under the warranty. Does anyone else have this problem or know how to help? Should I just sell it and buy a new one and invest in a longer warranty? Thankyou. A response would help out a lot.

You could try updating the firmware to see if that hel
ps.
But it does unfortunately sound like there is a (hardware) problem with the unit though.
Cat

Similar Messages

Zen micro photo proble

ok so i've had my zen micro photo since last summer, which means that the creative lab crew wont help me since my purchase is over a year old. lame. well i had a minor 2 ft drop with my buddy, and it wont work. when i turn it on, it freezes on the "creative" screen. then when i get to the option window so i can attempt to clean it out, it wont work, i would like to say that it freezes also on all the options, but i cant really tell. those are i guess minor problems. i dont really know, but it also will occassionally make this odd "skipping" noise when i take the battery out and replace it so it will restart. this kid at Best Buy said that it has a small rotating disk on the inside and that it could of cracked or isnt on properly. but this is a drag. and you would think that i could just plug my baby into the computer with the USB cord,but now it wont even respond to the computer, or the computer wont recognize it. if you have any advice that would be swell.

i asked that same question because my zen micro broke no responded, but i did get a microphoto and have not had any problems yet.

Zen Micro Transfer proble

okey, i got ZEN MICRO for like 2 months now nothing like that happend to me yet..
i got FW ver .. and 3.90GB free..
im tryeing at the MP3 player explorer to transfer some songs, but my MP suddenly is giving me "this file cannot be written" error.. what can i do? the file format is wma, so its not the song..
btw: my mp isnt locked..
Message Edited by W_N on <SPAN class=date_text>0-2-2005 <SPAN class=time_text>0:32 AM
Message Edited by W_N on 0-2-2005 0:44 AM

mine is full cahrged but nothing, i think its a problem from the MP or maybe a bug from the MS explorer..
i wanna try formating the mp3 but i cant find the option...

Zen Micro Control proble

Hey guys, I just recieved a micro for christmas and noticed on mine, when the battery level indicates I have two bars left The control just freezes up on me and end up having to actually push hard on the touch pad for them to work. Is this a defect? Thx all.

First time I've heard mention of it. I would check that you have at least the .0.03 firmware, and that you've run a disk cleanup. To access the Rescue Mode on the Zen Micro, remove the battery, hold the power switch to the "on" position, reinsert the battery. Choose Disk Cleanup from the menu.

Zen Micro sync proble

Hi,I?formated my pc and installed all creative software as usuall but i cant sync my music from my mp3 player to my pc.. I tryed by dragging the files through "Organize music in device" button, but when i dragged the .mp3's the pc was "busy" but nothing came out.. Then i tryed the "Sync music between pc and device" button, this way was good but in the end i saw that i was transfering file with errors?with no weight.. Well thats my problem, now i got no music files on my pc.. but i still can hear them by connecting my player.So if someone got any suggestion, feel free to post.. Thank's

Again, you have to be a little more specific.
You tried doing what? When and how did it fail?
You said earlier that you could change some songs, now you can't do even that?
Have you changed sth with your player (firmware is what comes to mind).
Did you tried uninstalling all Creative programs, rebooting downloading the LATEST versions of the programs and then installing those instead?
BTW, it DOES matter which firmware version your player has:
If it is .xx.xx (eg ..0) then you should download and install THE LATEST versions of:
Zen and Jukebox Driver (v.30.03)
Zen Micro Media Explorer (v4.00.27)
MediaSource Player-Organizer (v3.30.2)
AND
Jukebox plugin (v2.00.20) for MediaSource
If it is 2.xx.xx (eg 2.2.02) then you should install Windows Media Player 0 along with ALL the latest hotixes from microsoft.
If when by fail you mean that it worked ok for your friend but when you got back it didn't for you then it DEFINITELY means that there's a problem with your PC, not the player...
If this don't help ask again anything.
CheerSMessage Edited by Keyper7 on 03-25-20060:24 PM

Zen Micro headphone probl

I bought my Zen Micro in mid November(Limited Edition w/ extra battery) and has bee working fantastically until now. As I twist the headphone jack inside its socket, the sound of the music becomes very echo like and very soft but if I continue twisting it then it returns to normal. This has been very persistent for the last month and customer support has been unresponsi've. I only use my Zen on trips and at school, never for excersising and have never dropped it. On occation, if you tug on the headphone jack in just the right way, the player automatically turns on so sometimes in class, my music starts to play. I've called everyday since 5/2 at 3:00pm Western(California) and only get a message telling me the business hours. E-mail has been unresponsi've.
My friend at school also told me that in the first gen Zen Micros that this is a common problem and told me to refer to these fourms and I haven't found much at all with the Search Bar. Thank you for all your help!

MechAnt: It is a fault that gets posted about relati'vely frequently. Creative Support shouldn't be unresponsi've so () check your email spam trap for replies (2) make sure you reply to the first email you received from them (it does say to do this in the email). Failing that give them a call, or reply here and a moderator can look into whether they received your email or not.

Zen Micro Firmware Probl

I recently brought a 6GB Zen Micro, and all was fine, it had setup, etc. all perfectly. after useing it for a couple of days, i looked up about the battery drain due the the 2 hour standby, and attempted to upgraded the firmware.
the update stopped midway through, so i left it to see what happened. nothing after a couple of hours, so i cancelled it.
now when i turn on the Zen Micro, it says "firmware problem", and remains in recovery mode.
i tried "reload via USB" option, but then the firmware installer wont start because "player is not connected" (even though it phyically is)
windows however, does make the noise when you connect a removable dri've, although media player says that no player is detected either.
after reading a couple of threads here nothing seemed to help me.
can i anyone help me? id be really gratful
thanks.

does the micro still work alright? if it works, and the computer will register it, then you probably shouldn't bother upgrading the firmware. if it doesn't work, then i have no idea what to do, and you'll most likely have to contact customer support, and hopefully creative can somehow fix the problem, or help you fix the problem

ZEN MICRO TRANSFERING PROBL

I have a Zen Micro 5GB with the last firmware (the problem is also with the .X firmware), and when I connect it to the computer, it recognizes it and I can browse the ZEN content and start transfering songs (From Creative Media Source or WMP0).
After many songs (some times in the song # 208 or # 20), the transfer stops and the ZEN seems to be freezed, so I need to restart it pulling out the battery, and if I try to connect it back to the computer I cannot continue transfering songs.
The problem is not a song, because I can transfer most songs separately, but if you're asking why I do not transfer one by one, is because it happens again, with another song, the transfer stops in 80% or 98% or 65% and no response back.
I have always to format the player in order to start the transfer again.
Please if you know something that work with this, tell me... pleeeeeaaaaaseeeeee!!!
Thank you.

Duplicate post.

*sigh* zen micro installation probl

from searches, i see that this is common. haven't found a good solution to it yet, though.
i just bought a zen micro 6GB for my girlfriend. (awww). i have XP, and installed everything on the disc except acrobat and the aol shortcut.
creative mediasource installs fine .... the zen micro explorer installs fine .... but when i plug the player to the computer, it ) doesn't charge and 2) isn't recognized.
there is a yellow question mark on its usb port when i search for it.
what am i doing wrong?

Your chances of getting it to work when XP has a service pack is greatly increased. There are some who have got their player working on XP without a service pack, but on many systems a service pack is necessary. As far as I can tell it doesn't matter if you have SP or SP2 installed, there is no difference in success rates.

Creative Zen Micro 6GB probl

I've some problems with my Creative Zen Micro 6GB MP3-player.
It won't go on anymore because the on/off button is broken.
The MP3-Player already had some problems with getting stuck while it was?starting up, so the new problem with the on/off button was new. I've send an e-mail to Creative support but I already did that for 2 months ago and I got no answer. Does anybody knows what I should do or what the adress of Creative is in The Netherlands so I can send my Zen to them?Message Edited by Mattijs on 02-4-200703:53 AM

To send in a unit you have to arrange that with Customer Support first, they will arrange everything and give you the address details along with a reference number that must be on the front of the package when you send it to us.
When you e-mailed us before, did you get an auto response back? That always goes out, if you didn't receive that, it's possible that either your request didn't arri've with us, or that you did get a response but it got stuck in a spam filter (if you have one set up).
Cat

Zen Micro connection probl

Hi all,
I just got my Zen Micro yesterday, beautiful product, fun to use. It seems to be a little glitchy though- I have already successfully loaded about 2 gbs of music onto it, but now my computer isn't detecting the device when i plug it in. I get the windows sound when i plug it in, but Zen Micro Media Explorer fails to detect it. The screen on the player stays on the "Docked" screen (with white arrows), and locks up. I end up having to take out the battery and trying it over again, which still doesn't work. Anyone have any suggestions to get around this problem?
some notes:
- i am using a toshiba laptop, very fast and very new.
- i tried the Creative Mediasource at first, but that was giving me problems, so i unintalled and reinstalled just the Zen Micro Media Explorer, which has until recently been working fine.
- batteries full, player in perfect working condition otherwise.
i could sure use some advice...i don't want to have to send it back to creative after waiting for this player for a while!
thanks in advance
alex

Absynthesis,
Have you gone into rescue mode on the player yet and tried a cleanup? This can help with the problem that you are experiencing. Instructions on this are in a sticky message at the top of this board.
Also you may want to make sure all of the drivers (motherboard drivers) for your laptop are up to date.
Jeremy

Zen Micro transfer probl

At first I thought it was Napster, but...
When I try to transfer to my Zen Micro from Napster To Go, I get errors and have to ctrl-alt-del Napster. So I went to Creative MediaSource Organizer and tried to transfer from there... the same thing happens. I get errors and have to ctrl-alt-del. I can transfer the first few songs, but the transfer is VERY slow, and I eventually get the errors again.
I've tried reinstalling *everything*, including formatting my Micro and reinstalling the firmware and drivers. Has anyone had a problem with this? Is there some setting I should change on my computer?
Thanks.Message Edited by JennyZ on 0-5-2005 0:57 PM

micromouse wrote:
JennyZ, have you:
<FONT face=Helv size=2> - Download and install the latest Creative MediaSource Player/Organizer 3.30.2 from your product download site.
- (Depending on your firmware)
Download and install the latest Creative Zen and NOMAD Jukebox plugin 2.00.9 for Creative MediaSource from your product download site.
or:
Download and install the latest Creative MediaSource Plugin for PlaysForSure devices (version .00.8) from your product download site.
Yup.. I've downloaded and re-downloaded just to make sure.

Zen Micro USB proble

Okay, I have this problem, and I have looked through all the topics, and found problems similar to mine, but the answers are just unclear to me. I guess you could say I am bad with technology, so I don't understand a lot of things.. So if you could help me, and maybe explain everything simply, I would greatly, GREATLY, appreciate it.
Okay, I just got the Zen Micro today, and I installed everything. When I connected the Zen to the USB cord however, a little pop up in the bottom right-hand corner of my screen appeared. It said, " A HI-SPEED USB device is plugged into a non-HI-SPEED USB hub."
I have no idea what this means, or HOW I can fix this.
ALSO.. When I try to download the playforsure software.. A little pop appears again, saying, " Easy Start CD requires Service Pack or later to install on Windows XP. "
Once again, what is the Service Pack and where do I get this?
Heh.. Thank you so much for at least reading this, I appreciate it.

sooie wrote:
" A HI-SPEED USB device is plugged into a non-HI-SPEED USB hub."
I have no idea what this means, or HOW I can fix this.
ALSO.. When I try to download the playforsure software.. A little pop appears again, saying, " Easy Start CD requires Service Pack or later to install on Windows XP. "
Once again, what is the Service Pack and where do I get this?
. It sounds like you don't have a USB2 port on your computer. The Zen should still transfer files, just a lot slower. You can get a USB @ card installed for not too much money. It's quite simple to do.
2. Service Pack & 2 are updates for Windows XP. You can get them at Windows Update.

Creative Zen Micro firmware probl

Hello,?I have at zen micro mp3 player and every time when I turn it on I'm getting firmware problem message. I can't turn it off and it just dies out when the battery is gone. I tried to plug it in my computer to upgrade the firmware but it doesn't detect the mp3 player or it doesn't take me to the recovery mode.When I turn it on I hear the clicking noise like the hard dri've is running. Any help will greatly appreciated. Thanks in advance.

Hi, looks like there is a problem during the boot, so i think that is a problem with a internal component. It can be the hard dri've although if you hear it, but i think it's another component (more serious).... You can see here ( http://www.hardwarezone.com/articles...d=33&cid=9&pg= ) how to open your zen and maybe try another HD, but do it only if you think you can put it back together. , but be careful ! If you are interested i can buy yours (low price ) for spare pieces to repair mine... Send a mail to [url=mailto:[email protected]">franck_boute [email protected][/url] ! Thanks Franck

Zen Micro: Big Probl

I've searched for an answer to a simular problem but could not find one. I appologise if this has been answered already!
I've been unable to use my Zen Micro for nearly a month now, and I only had it a couple of weeks before. I tried to turn it on but it wouldn't. I took the battery out, trying turning it on and off.. then gave up. I thought it must just need charging so took it home and charged it up. Even with it plugged in it still would not turn on, I left it a couple of days and still no luck.
I was really annoyed and left it a week or so, thinking it might clear itself up. I tried turning it on later and managed to! But it only had the "Creative" word on the screen, it wouldn't even turn off now. It just stayed that way.
It's currently like that now, it stays on the Creative screen until it runs out of power, and when I recharged it just does the same. No joy. It can't possibly be a virus as I've only put a few CDs in there I've ripped myself, no downloaded songs. I'm going away soon and would reallly like it fixed for then.
Any ideas? I've had people look at it and they can not help. I have no repair shops near me (li've on an extremely isolated island) and the placed I purchased it (amazon.co.uk) will not let me return it as I've had it more than 30 days.
I'm using Windows XP, Windows Media Player 0 and Creative Media Source Organiser. I do not know the firmware, what is that exactly? If I know what I'm looking for I could find out I'm sure. I can't even run a disc clean-up since it stays on that same frozen Creative screen.
I hope I've uncluded enough in this post, I read the threads I was meant to. I've just completely ran out of ideas!

nlamendo wrote:
This sounds like a very common problem, no matter what some people claim. Why is that?
Think about how you're judging this though, from seeing 5 or 0 posts on a support forum? When Creative have sold probably hundreds of thousands of players?! Also there's no way of gauging how many people have made it here who have this problem. Perhaps it's all, perhaps it's a fraction. So it's pointless trying to talk in absolutes.

Zen micro connections probl

We just changed our OS from xp home to xp professional because our technican said that our xp home doesnt support usb 2.0 When it was done I got the zen micro cd and installed meciasource, drivers, zen micro explorer and wmp 0. Our PC has 4 usb ports, 2 front 2 back. When I tried connecting my micro to the first front port it wasnt recognized and my micro locked up. I had to remove the battery to get it going again. Then I tried the other front port and it worked.
Then after a few days I connected my micro and the usual box that pops out from the system tray pops out that its connected. However in mediasource it says player not connected. I tried restarting my PC but it didnt work. So I did a disk cleanup on my micro and it was recognized by mediasource. But after transfering the first two songs it timed out on the next couple of songs. Then it transferred some songs. When it was done my player wasnt recognized by mediasource. I tried the two back ports but only one is working. The other one has the same problem as stated above.
Can anyone help me fix this? Its such a hassle to use the back port every time coz I have to move some things around the PC to acces the back ports. All usb ports are working with our digital camera. Im also afraid that waht happened to the front port that was working previously would happen to the back port and then I cant transfer any songs anymore.

miguel wrote:
The front ports worked with the micro for a while after installing xp pro. And it was usb 2.0. On our xp home that is always updated the front ports were only usb .. So this means that our front ports are usb 2.0 right?
The de facto way to check is (a) to ensure you have XP SP, and that you've double checked in Device Manager that the chipset has automatically upgraded to USB2 (it doesn't always happen) and (b) to connect a high speed device to the port.
Our digicam and cellphone all connect on the front ports in usb 2.0 Only the micro doesnt work the front ports.
I've just written this in another post, that not all USB chipsets are made equal. Cheaper chipsets no doubt aren't fully tested or they don't comply with the full USB standard. Creative have assured that their players and drivers are completely compliant with the USB standard. BUT it could be some other bug comes into play, either with the Creative driver or the chipset and drivers. Hard to say. I've seen similar problems with iPods.
I think our usb came with the motherboard. I dont remember any pci cards. I think our mobo is intel D865GBV but im not really sure. Is there a way to know what our motherboard is?
You can use a product like Belarc Adviser, which will check the hardware contents of the PC.

Zen Micro 6 GB probl

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