Zen Micro 6GB buzzing so

My Zen Micro 6gb players was working just fine when I powered it down. When I powered it up to continue listening to my selection, the player would start to play the selected track then the sound would start making a buzzing like sound and the player would lockup and not respond to any touch pad commands or the power down function. I have to physicaly remove the battery to stop the player. When I reinstert the battery and power up the player it starts to rebuild the library, and when the progress bar reaches 00%, the player locks up and will not respond to any touch pad commands or power off. The LCD back light goes out also. The battery is at 90% and I also tried another fully charged battery with the same results.
I was able to partialy restore most functions by connecting the Zen Micro 6GB to my computer, some functions are still not working right, and the unit has the latest firmware.
Is the recovery utility compatable with the Zen Micro, for I do not see it listed?
Any recomendations on how to correct this malfuction, or do I have to return it to Creative for repairs? It is a refurbished unit and out of warranty.

Hi,
Have you done a Clean Up for the player?
The recovery utility or the recovery tool is not supported for the Zen Micro.

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Zen Micro 6GB Doesn't D

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Does anyone have any information on this problem?

Zen Micro 6GB Frozen to the Starting Scr

I haven't opened my Zen Micro 6GB about 2 months after I received it and when I try to operate it, it stays frozen to the screen with "Creative, Copyright(c) 2004, Creative Technology Ltd, All Rights Reserved" and stays like that forever.
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Can you give me some pointers? Or should I so a warranty exchange?

tried giving it some more power? It could just be lacking battery....

Reduced sound zen micro 6gb - from limited knowledge pers

Hi
We bought mp3 zen micro 6gb pink, in Feb for our daughter. In June she said the volume whether on the docking/speaker station or through the earphones was greatly reduced. When on 'high' you can just hear the music.
I tried to read other posting re volume but I did not understand anything! I am not very computer/mp3 literate, so I need very basic (dummy type) step by step instructions.
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Message Edited by aileenchalmers on 08-23-2006 0:23 AM

Where/how do I check fimware?
In the audi setting - equiliser (EQ) is shown as 'Off" the settings are all 0 (table shows +2, 0, -2).
Smart volume is 'Off'
Have tried headphones which we got with the zen micro and another set. Both work with my portable CD player fine.
Volume of songs when played on pc are fine.
Any other advice?
Aileen
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Creative Zen Micro 6GB probl

I've some problems with my Creative Zen Micro 6GB MP3-player.
It won't go on anymore because the on/off button is broken.
The MP3-Player already had some problems with getting stuck while it was?starting up, so the new problem with the on/off button was new. I've send an e-mail to Creative support but I already did that for 2 months ago and I got no answer. Does anybody knows what I should do or what the adress of Creative is in The Netherlands so I can send my Zen to them?Message Edited by Mattijs on 02-4-200703:53 AM

To send in a unit you have to arrange that with Customer Support first, they will arrange everything and give you the address details along with a reference number that must be on the front of the package when you send it to us.
When you e-mailed us before, did you get an auto response back? That always goes out, if you didn't receive that, it's possible that either your request didn't arri've with us, or that you did get a response but it got stuck in a spam filter (if you have one set up).
Cat

Experience w/ Zen Micro 6GB MP3 Pla

The 6GB version of Zen Micro has been out... If you have purchased one, can you please provide me your experience with the new player? I am interesting on whether Creative has fixed some known issues with the 5GB player such as head phone jack.. Also, is there any difference between 6GB and 5GB?

I just received the 6 Gb Zen Micro 3 days ago from Creative. It fired up with no problems, and connected as expected with the pc running XP SP2. The Creative software for the computer looks like a mess, Windows Media player 0 is much more intuiti've and works well with the Zen. So far so good. Synching with Outlook is the next challenge.
Lack of accessories is my only sore point. No belt clip is a problem for the gym. Right now the Zen is jammed in an IPod neoprene jacket with a circular cutout that my daughter decided wasn't cool enough for her. Maybe I'll resort to making a case from an Altoids tin like I saw in another forum.
Greg.
PS: If ordering from creative, tell them to put some packing between the Zen box and the shipping box. Mine was rattlling around in a box that was about "x 4".
Message Edited by Gdoke on 04-2-2005 0:8 AM

Zen Micro 6gb installation probl

Ok, so Iv'e sent in a 5 gb zen micro twice now because of that headphone jack problem, and this time when they sent me a new one, they "upgraded" me to a 6gb. Well, I try to use this 6gb with the software i have installed from the last Micro I had, and my comp will not recognize it. So I try to user the cd that came with my old Micro, and it will not install right. When they sent me this 6gb, the only thing they sent me was the Micro and its battery, so I have no way to know if the cd that comes with a new 6gb is different form a 5gb cd, because if it is, then am I screwed?

A firmware basically is what makes an electronic device tick. It is the software responsible for every and all functions.
The Zen Micro has two versions of firmwares:
The original version works with Creative's own protocol and thus needs the installation of drivers for the system to recognize it. However it will function with all Windows versions while there also is unofficial support for Linux and MAcOS.
The second version functions using MTP, a protocol made by Microsoft and as such it is only supported by Microsoft's Windows Media Player 0 under OSs that support it (which basically only are WinXP and Vista...)
The simplest way to see which firmware you have is to look in the Micros' menu under System->Information. There you'll see firmware version.
If they both have version (..0 being the latest) then you'll need drivers for the both. As I already said, when I tried to update the drivers without uninstalling the old ones the drivers were installed but they wouldn't work.
First of all make sure the player(s) is(are) connected to the PC FIRST.
Mind you, in my case the latest drivers were already installed (I updated them but then they wouldn't work, remember?). Now here's the thing:
When I opened the drivers properties I saw that the driver was DISABLED. (under General, device usage)
Ok, I enabled it, nothing happened. Then I tried to update the drivers. Here's what I did:
I put the CD with the original drivers in the dri've and selected for windows to look for the best drivers. After some time they indeed appeared to have found a better match and then they started installing them. After the installation was complete the driver's version was the same as rhe one BEFORE the "update" (since I had already updated to the latest version). However the moment the drivers were updated the device was finally recognized by the system, not even a reboot was needed...
You could try doing that too, if that won't work then you could try DLing the LATEST drivers (along with the Zen Micro Explorer) and install them AFTER uninstalling the old ones and REBOOTING. Again, it is important having the player(s) connected BEFORE starting the installation.
If after all that you still can't connect it ask again!
Cheers!Message Edited by Keyper7 on 02-9-200604:37 PM

Creative Zen Micro 6GB/Problems with Power Switch and Firmw

The power switch on my Zen Micro has died. I can't turn it on or off unless I 'jump start' it from a USB cable and leave it alone to go into idle shutdown. I've had this player just three weeks and this is happened and frankly I'm disgusted. But wait, my story get's worse:
So before sending it back to Creative I thought that I should at least exhaust every possible cure. First on my list? A Firmware upgrade to v2.22.05. I downloaded the program and set about installing the new firmware but halfway through the process it hung and I had to end it prematurely. Now what I had was a ZM that apparently had v2.22.05 but was not being recognised at all by my computer. Media Explorer wasn't picking up on it and neither was WMP although strangely when I connect the device it's there in the Device Manager...
So, check back with the website and it said to download an update for Mediasource and that should solve the problem. Downloaded the patch but then realised that I hadn't installed Mediasource on my computer (can't remember why I didn't though). Went back to the downloads page and downloaded Mediasource. Tried to install it but I can't. The reason? because my computer isn't detecting the ZM and I can't install it until it recognises that it's there.
As a last resort I thought that I would try to use 'Rescue Mode'. Seemed simple enough, remove the battery and hold down the power switch. Then put the battery back in and wait for the rescue screen to come up. Seems easy enough. Oh wait, I don't have a working power switch.
What I do have though, is a small piece of plastic and metal that I can't turn on, can't turn off, can't put any songs on, can't listen to, can't fix and can't be bothered with. I have a ?60 paperweight.
Anyone at all have any idea what I should do? I just want to put it all in a box and send it back to Amazon with a request for a full refund or a threat to take them to the Small Claims Court.

Although a failed power switch is not unknown, I only recall seeing two or three other cases of this. It's not common.
If WMP isn't working with the device having v2 firmware something is wrong. Unfortunately this can be difficult to fix, but take a look here in the Zen FAQ at Nomadness.net.
MediaSource won't detect the player if there's some issue e.g. WMP0 not detecting it. You can of course also try installing Zen Micro Media Explorer (Creative Zen Micro Media Explorer Web Update to be specific) which has MTP support.
Are you are presumably under guarantee, and as you bought from an Internet store, it's best to return it direct to Creative. Contact Creative Support to arrange this.

How to install a zen micro 6gb on windows 2000

Can anybody help, I am trying to install the micro 6gb on windows 2000 pro.
The device is reconised by windows but everytime it searches for a driver it cannot find one.
I have downloaded and run the latest driver install pack from creative but still windows reports it cannot find a driver.
I have searched the following
Creative CD
Windows update
Creative directory where the drivers are stored
Each time it reports driver not found.
I have also reset the mp3 but all to no avail.
Tried it on 2 machines both with the same results.
Anybody help with this please ?

Also what firmware is on the player? It should be listed under Information, or System Information I believe its called...
If its a number beginning with 2, such as 2.20.05 then you will have problems getting it to work under Windows 2000. Firmware 2.20.05 and any other v2 firmware is designed for Windows XP Service Pack and higher systems. To get it working on Windows 2000/98/ME requires you to have an "Easy CD" which normally comes inside the box for all Creative players designed for Windows XP systems only. If you did not get this CD then you cannot use the player under Windows 2000.
But thats just if you have a v2 firmware. If its a v then hopefully what SSR said might work.

I dropped my Zen Micro 6gb like a week

i was at the gym and i turned my head suddenly (with the earphones in my ears) and it fell on the floor i have to say it might have been foot fall.When i picked it up the music would play but the screen was blank.....so i figured i'll jsut let it rest so i did and it had been working fine until today..i turned it on went througth comin on process fine but then it would just freeze at the point where the screen has teh Zen Micro on it...it's passed it's warranty sooo i can't send it in and i don't have the money o get a new one is there anything that i can do? :angry:

Unfortunately there's no guide for replacing the Micro hard dri've yet.
You can of course contact Creative and get it repaired out of warranty, but it will be expensi've.

Major audio problems with Creative Zen Micro 6Gb... need h

I have had this device for about a year and a half. about a month or 2 ago, there has been problems with the headphone jack. If the base of the headphone cord (all 20 of them i tested) moved, the audio will either go mono-tone, or play a signle layer of the audio file, or no audio at all. although when applying pressure to it, it will play well. I do NOT want to not go hands free just to enjoy my music, so please help me out!
-Bash

Although a failed power switch is not unknown, I only recall seeing two or three other cases of this. It's not common.
If WMP isn't working with the device having v2 firmware something is wrong. Unfortunately this can be difficult to fix, but take a look here in the Zen FAQ at Nomadness.net.
MediaSource won't detect the player if there's some issue e.g. WMP0 not detecting it. You can of course also try installing Zen Micro Media Explorer (Creative Zen Micro Media Explorer Web Update to be specific) which has MTP support.
Are you are presumably under guarantee, and as you bought from an Internet store, it's best to return it direct to Creative. Contact Creative Support to arrange this.

It's possible work with ZEN Micro 6Gb without battery

I would like to use the ZEN micro 6 Gb without battery, only plugged with the power adaptor ... it's possible?
Thanks a lot

Thanks <SPAN>Cat ,
I have a friend with ZEN 5 GB and tell me the same (like Muvo2) ... it's extrange because my generic power adapter charges the battery correctly, but when i remove the battery and try to work directly with the power adaptor don't work.
Please, I don't know if my problem it's my generic power adaptor ... anyboy have the ZEN Micro 6 Gb and can work with the player removing the battery and plugged it with the Creative ZEN Micro original power adaptor (not included with the product)?
Thanks

New Zen micro 6gb overwork

Is the headphone jack here still present? Has something been fixed on that?
I hoppe so.. hoppe u learned from the 5gb versions.. other wise i think i'll buy the ipod nano if the problem continues. just sent in my 5 gb zen micro..they couldn't fix it, got my money back..
Greez

jeah^^ im swiss
I realy like my zen micro.. it's the player with the best soundquality on the market if u ask me...
but this **bleep**ty problem is very unlucky for creative^^
Yes i could have got in contact with creative switzerland^^ but we have the music stores dooing that 4 us *GG* I like my options^^ They sent the player to creative.. maybe creative will send back a player like you said.. i would like that 2^^
GReez

Zen Micro 6gb Stuck at "Creative" l

First off, I realize there have been many topics relating to booting up and the screen freezing at the welcome creative screen. I just need to see what needs to be done, wether it be manually or by customer support. Recently on vacation, I dropped my Creative zen micro about 4 feet onto concrete. Now when i picked it up to check it out, there were no scratches or pieces that fell off. Also there was no rattling inside of the mp3 player. Later to my suprise, when turning it on, it froze at the "Creative" logo, and would not procede to go to the menu. I slapped it on my knee a couple times, nothing to serious, just seeing if anything that came loose, would set back in its place. Well it worked, don't ask me how, but it worked. I succesfully got to the menu and could listen to music. Well later, when I turned it back on I noticed it got stuck back at the creative screen. Somehow, when I put pressure on the mp3 player, something happened, and it booted back to the menu, like it would normally. Everything seemed fine, until about 3 days later it all happened again, but for good, its not going to the menu. All I see is a white screen with the black text that reads " Creative ". The only way to turn the player off, is to take out the battery, When plugged into my pc, it charges, and proceeds to glow in and out,.. but the screen light stays at a solid brightness, while the blue outlining fades in and out. I tried running all the options in the reboot menu, like format, and clean disk, but they all freeze up/ My pc recognizes the mp3 player, but the creative software I have installed does not. I tried updating the firmware, but it says my player is not connected. I thought about contacting customer support, but I notices that the seal is ripped, or "tampered" with. Its very easy top break the seal on accident, all you have to do is move the metal plate downward, and the seal ri
ps.
At this point, I just disassebled the player to see if there were any loose parts, and I noticed everything seemed to be in order, and I put it back together to find the same results as before. Well I have it disassembled again, with all the parts layed out. Any help would be great.
Also, one last question.. Is there anyway I can reset the hardri've manually, as in, is there a little reset button on the hard-dri've that would format it's I have it in my hand, was just wondering if I could reset it.

I started reading in this forum because my Zen Micro Photo freezed today . It left the bag of my trousers and hit the floor. I am now wondering how much people do have the same problem as me. My player was falling the first time from the height of my knees and it was turned off. Startup stucked on Creative screen.
It seems to be that Creative harddisk players are especially vulnerable to hits like this. It is acceptable when it does not work anymore after hitting the floor 0 times. Or when it falls from a table. But already after the first time from a short height?
I tried what administrators do not advise:
Banging the player during startup. Reached music library. Had to bang two or three times more and all was okay. I am not sure for how long this will hold.

HELP! Zen Micro 6GB Firmware prob

My first problem is that my Zen Micro has a firmware problem. After it shows the "Firmware Problem" message it goes to the recovery menu. I've tried "Clean Up" and "Format All" but I am still unable to use my Zen Micro. The second problem is that the firmware upgrading software won't recognize the Zen Micro. I can still sync music to my Zen with Windows Media Player but the program used to update the firmware will not recognize it. I'm running Microsoft Windows XP SP 2 on a Toshiba Satellite M40X. I've also tried updating the firmware on another desktop computer running Microsoft Windows XP SP 2 but it still will not recognize the Zen Micro. I've tried installing drivers yet the program still won't recognize my Zen Micro. Is there any other way to get the firmware onto my Zen Micro or am I out of luck?

Bump. I sent an e-mail to Creative and they were of no help. They told me to send it in and that I would have to pay for it. Is there any other way to install the firmware, or possibly better drivers that I could download other than the ones from Creative's website.

Zen Micro 6GB buzzing so

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