Zen Micro 6gb installation probl

Ok, so Iv'e sent in a 5 gb zen micro twice now because of that headphone jack problem, and this time when they sent me a new one, they "upgraded" me to a 6gb. Well, I try to use this 6gb with the software i have installed from the last Micro I had, and my comp will not recognize it. So I try to user the cd that came with my old Micro, and it will not install right. When they sent me this 6gb, the only thing they sent me was the Micro and its battery, so I have no way to know if the cd that comes with a new 6gb is different form a 5gb cd, because if it is, then am I screwed?

A firmware basically is what makes an electronic device tick. It is the software responsible for every and all functions.
The Zen Micro has two versions of firmwares:
The original version works with Creative's own protocol and thus needs the installation of drivers for the system to recognize it. However it will function with all Windows versions while there also is unofficial support for Linux and MAcOS.
The second version functions using MTP, a protocol made by Microsoft and as such it is only supported by Microsoft's Windows Media Player 0 under OSs that support it (which basically only are WinXP and Vista...)
The simplest way to see which firmware you have is to look in the Micros' menu under System->Information. There you'll see firmware version.
If they both have version (..0 being the latest) then you'll need drivers for the both. As I already said, when I tried to update the drivers without uninstalling the old ones the drivers were installed but they wouldn't work.
First of all make sure the player(s) is(are) connected to the PC FIRST.
Mind you, in my case the latest drivers were already installed (I updated them but then they wouldn't work, remember?). Now here's the thing:
When I opened the drivers properties I saw that the driver was DISABLED. (under General, device usage)
Ok, I enabled it, nothing happened. Then I tried to update the drivers. Here's what I did:
I put the CD with the original drivers in the dri've and selected for windows to look for the best drivers. After some time they indeed appeared to have found a better match and then they started installing them. After the installation was complete the driver's version was the same as rhe one BEFORE the "update" (since I had already updated to the latest version). However the moment the drivers were updated the device was finally recognized by the system, not even a reboot was needed...
You could try doing that too, if that won't work then you could try DLing the LATEST drivers (along with the Zen Micro Explorer) and install them AFTER uninstalling the old ones and REBOOTING. Again, it is important having the player(s) connected BEFORE starting the installation.
If after all that you still can't connect it ask again!
Cheers!Message Edited by Keyper7 on 02-9-200604:37 PM

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Creative Zen Micro 6GB probl

I've some problems with my Creative Zen Micro 6GB MP3-player.
It won't go on anymore because the on/off button is broken.
The MP3-Player already had some problems with getting stuck while it was?starting up, so the new problem with the on/off button was new. I've send an e-mail to Creative support but I already did that for 2 months ago and I got no answer. Does anybody knows what I should do or what the adress of Creative is in The Netherlands so I can send my Zen to them?Message Edited by Mattijs on 02-4-200703:53 AM

To send in a unit you have to arrange that with Customer Support first, they will arrange everything and give you the address details along with a reference number that must be on the front of the package when you send it to us.
When you e-mailed us before, did you get an auto response back? That always goes out, if you didn't receive that, it's possible that either your request didn't arri've with us, or that you did get a response but it got stuck in a spam filter (if you have one set up).
Cat

Zen Micro 6GB Doesn't D

I have a Zen Micro 6GB and it has worked fine for 8 months and today I went to delete and add some songs but it won't dock. It shows that it is charging the battery and that is all. I read through some subjects and tried hooking my USB cable to the back of my computer but that didn't help. When I plug in my USB cable it goes to the last song that was played before I shut it down and starts charging but never shows the dock symbol or words. Any help on this would be greatly appreciated as I love my player and would like to add some more and different songs. Thanks for any and all help.Message Edited by krystelena on 0-06-200708:59 AM

Does anyone have any information on this problem?

Zen Micro 6GB Frozen to the Starting Scr

I haven't opened my Zen Micro 6GB about 2 months after I received it and when I try to operate it, it stays frozen to the screen with "Creative, Copyright(c) 2004, Creative Technology Ltd, All Rights Reserved" and stays like that forever.
I even tried removing the battery, holding the power to on, and placing the battery back in and nothing is happening.
Can you give me some pointers? Or should I so a warranty exchange?

tried giving it some more power? It could just be lacking battery....

Reduced sound zen micro 6gb - from limited knowledge pers

Hi
We bought mp3 zen micro 6gb pink, in Feb for our daughter. In June she said the volume whether on the docking/speaker station or through the earphones was greatly reduced. When on 'high' you can just hear the music.
I tried to read other posting re volume but I did not understand anything! I am not very computer/mp3 literate, so I need very basic (dummy type) step by step instructions.
Many thanks
Aileen
Message Edited by aileenchalmers on 08-23-2006 0:23 AM

Where/how do I check fimware?
In the audi setting - equiliser (EQ) is shown as 'Off" the settings are all 0 (table shows +2, 0, -2).
Smart volume is 'Off'
Have tried headphones which we got with the zen micro and another set. Both work with my portable CD player fine.
Volume of songs when played on pc are fine.
Any other advice?
Aileen
Have just looked in system and states version ..0 - is that the fimware?Message Edited by aileenchalmers on 08-24-2006 2:34 AM

Zen Micro 6GB buzzing so

My Zen Micro 6gb players was working just fine when I powered it down. When I powered it up to continue listening to my selection, the player would start to play the selected track then the sound would start making a buzzing like sound and the player would lockup and not respond to any touch pad commands or the power down function. I have to physicaly remove the battery to stop the player. When I reinstert the battery and power up the player it starts to rebuild the library, and when the progress bar reaches 00%, the player locks up and will not respond to any touch pad commands or power off. The LCD back light goes out also. The battery is at 90% and I also tried another fully charged battery with the same results.
I was able to partialy restore most functions by connecting the Zen Micro 6GB to my computer, some functions are still not working right, and the unit has the latest firmware.
Is the recovery utility compatable with the Zen Micro, for I do not see it listed?
Any recomendations on how to correct this malfuction, or do I have to return it to Creative for repairs? It is a refurbished unit and out of warranty.

Hi,
Have you done a Clean Up for the player?
The recovery utility or the recovery tool is not supported for the Zen Micro.

Experience w/ Zen Micro 6GB MP3 Pla

The 6GB version of Zen Micro has been out... If you have purchased one, can you please provide me your experience with the new player? I am interesting on whether Creative has fixed some known issues with the 5GB player such as head phone jack.. Also, is there any difference between 6GB and 5GB?

I just received the 6 Gb Zen Micro 3 days ago from Creative. It fired up with no problems, and connected as expected with the pc running XP SP2. The Creative software for the computer looks like a mess, Windows Media player 0 is much more intuiti've and works well with the Zen. So far so good. Synching with Outlook is the next challenge.
Lack of accessories is my only sore point. No belt clip is a problem for the gym. Right now the Zen is jammed in an IPod neoprene jacket with a circular cutout that my daughter decided wasn't cool enough for her. Maybe I'll resort to making a case from an Altoids tin like I saw in another forum.
Greg.
PS: If ordering from creative, tell them to put some packing between the Zen box and the shipping box. Mine was rattlling around in a box that was about "x 4".
Message Edited by Gdoke on 04-2-2005 0:8 AM

Zen Micro - Lost Installation CD: Please H

Hi All,?I have a Zen Micro from 2005. I recently reformatted my hard dri've and I no longer have the installation CD for the program. I saw alot of threads out there like this but I didnt see one for the Zen Micro (I know, its 2 years old). Anyway, I went to the download application page and there just seems to be alot of files to choose from. Can someone with knowledge of this subject please specifify exactly which files I need to download and install, and it what order, so that I can get back up and running normally again ? Thank you. Note: I did have WMP but installed it a/p a stuck thread. My comp now does recognize a Zen Micro?- its just looking for software for it - thanks again

^what firmware is your Zen Micro loaded with?
I use ..0 since I don't need it for subscription services or PlaysForSure.
As for software, I use Zen Micro Explorer Web Update to organize my ZM and Creative Zen and Jukebox Driver Upgrade version .30.03
I don't use Creative MediaSource Player/Organizer, I find Zen Micro Explorer easier to use.
It's been a long time since I installed my Zen Micro on this computer, but if I remember correctly you install the software first and then connect the Zen Micro.
Mine has never given me trouble, so I'm not much help at trouble-shooting them. :|

Purchased Zen Micro without Installation

I just bought a used Zen Micro 5gb from a friend who didn't have the original installation CD or instructions. I believe I can download everything from Creative's website, but can someone please tell me what the latest and best driver, firmware, and media application are? And what is the proper installation process: do I install the driver first or the application; when should I upgrade the firmware; etc?
Thank you in advance.

I hope this helps you out.
Steps to installing the Zen Micro v.x & 2.x in Windows XP.
Note: If you want to do a clean install. Uninstall everything that is related to the ZM. Including the driver, Creative Mediasource, and Zen Micro Media Explorer.
Note: You can find all of these files on the Creative Website. Click on the Support link and start from there. You do not need your Installation CD anymore.
Note: You must have Windows Media Player 0 in order to flash to 2.x firmware and if you are going to use MTP, playsforsure, or music subscription services.
Note: If you are NOT using MTP, playsforsure, or music subscription services, you do not need to install WMP0, and #5 and #6.
Note: When flashing the firmware, follow the directions and do not use the computer and the Micro. Let it finish before you start using the computer and the Micro.
Note: When the program installs and tells you to restart, do so. Do not try to install something else afterwards. It's better that way.
Ste
ps.
) Creative Zen and Jukebox Driver Upgrade version .30.03 (.3 MB) <--May or may not be needed. Required for .x firmwares. Install it if you have detection or device not recognized problems.
2) Creative Zen Micro Firmware update 2.20.05 (2.34 MB) <--MTP firmware.
OR
2a) Creative Zen Micro Firmware ..0 (2.03 MB) <--PDE firmware or non-MTP firmware.
3) Creative MediaSource Player/Organizer 3.30.2 (52.2 MB) <--Optional if you have found something else to sync your music.
4) Creative Zen Micro Media Explorer Web Update (48.24 MB) <--Optional if you have found something else to sync your music.
5) Creative MediaSource Plugin for PlaysForSure devices (version .00.8) (23.98 MB) <--Required if you want to use the software and have the 2.x firmware.
6) Zen Micro Media Explorer .00. for Creative Zen Micro (Software Update Package for Zen Micro Players with *PlaysForSure/MTP Firmware) (35.27 MB) <--Required if you want to use the software and have the 2.x firmware.

Zen Micro 5GB - Installation problems - HELP ple

Dear All
I am sure must have been asked before, so please bear with me.
Just bought a Zen Micro and cannot seem to install the supplied software from the CD. Keep getting a InstalWizard 6003 error message. Have tried restarting, deleting temporary files (even connevting to net) and still get same message.
Have tried to install then by copying files to harddri've and running from there but that fails.
What am I to do or have I a dud?
All suggestions greatefull recieved.
Andy

I was also thinking - how's your cd player on the pc - is it generally ok ?
try copying the files from the cd to your hard dri've and running from there.
Sometimes you can get -6003 errors if some of the source files are unreadable for any reason.
If that fails then i suggest downloading from creatives website and trying the install again incase you just have a dud cd.
Seeing as you've just got it i'll also tell you from my own experience......
I have a zen micro 5gb bought it about 3 months ago and had no problems with the installation but that was on a fully patched up to date winxp sp2 with 2Ghz memory.
I did have issues with the zen micro itself hanging but i upgraded to the 2..02 firmare beta and it has been happy ever since.

Creative Zen Micro 6GB/Problems with Power Switch and Firmw

The power switch on my Zen Micro has died. I can't turn it on or off unless I 'jump start' it from a USB cable and leave it alone to go into idle shutdown. I've had this player just three weeks and this is happened and frankly I'm disgusted. But wait, my story get's worse:
So before sending it back to Creative I thought that I should at least exhaust every possible cure. First on my list? A Firmware upgrade to v2.22.05. I downloaded the program and set about installing the new firmware but halfway through the process it hung and I had to end it prematurely. Now what I had was a ZM that apparently had v2.22.05 but was not being recognised at all by my computer. Media Explorer wasn't picking up on it and neither was WMP although strangely when I connect the device it's there in the Device Manager...
So, check back with the website and it said to download an update for Mediasource and that should solve the problem. Downloaded the patch but then realised that I hadn't installed Mediasource on my computer (can't remember why I didn't though). Went back to the downloads page and downloaded Mediasource. Tried to install it but I can't. The reason? because my computer isn't detecting the ZM and I can't install it until it recognises that it's there.
As a last resort I thought that I would try to use 'Rescue Mode'. Seemed simple enough, remove the battery and hold down the power switch. Then put the battery back in and wait for the rescue screen to come up. Seems easy enough. Oh wait, I don't have a working power switch.
What I do have though, is a small piece of plastic and metal that I can't turn on, can't turn off, can't put any songs on, can't listen to, can't fix and can't be bothered with. I have a ?60 paperweight.
Anyone at all have any idea what I should do? I just want to put it all in a box and send it back to Amazon with a request for a full refund or a threat to take them to the Small Claims Court.

Although a failed power switch is not unknown, I only recall seeing two or three other cases of this. It's not common.
If WMP isn't working with the device having v2 firmware something is wrong. Unfortunately this can be difficult to fix, but take a look here in the Zen FAQ at Nomadness.net.
MediaSource won't detect the player if there's some issue e.g. WMP0 not detecting it. You can of course also try installing Zen Micro Media Explorer (Creative Zen Micro Media Explorer Web Update to be specific) which has MTP support.
Are you are presumably under guarantee, and as you bought from an Internet store, it's best to return it direct to Creative. Contact Creative Support to arrange this.

How to install a zen micro 6gb on windows 2000

Can anybody help, I am trying to install the micro 6gb on windows 2000 pro.
The device is reconised by windows but everytime it searches for a driver it cannot find one.
I have downloaded and run the latest driver install pack from creative but still windows reports it cannot find a driver.
I have searched the following
Creative CD
Windows update
Creative directory where the drivers are stored
Each time it reports driver not found.
I have also reset the mp3 but all to no avail.
Tried it on 2 machines both with the same results.
Anybody help with this please ?

Also what firmware is on the player? It should be listed under Information, or System Information I believe its called...
If its a number beginning with 2, such as 2.20.05 then you will have problems getting it to work under Windows 2000. Firmware 2.20.05 and any other v2 firmware is designed for Windows XP Service Pack and higher systems. To get it working on Windows 2000/98/ME requires you to have an "Easy CD" which normally comes inside the box for all Creative players designed for Windows XP systems only. If you did not get this CD then you cannot use the player under Windows 2000.
But thats just if you have a v2 firmware. If its a v then hopefully what SSR said might work.

I dropped my Zen Micro 6gb like a week

i was at the gym and i turned my head suddenly (with the earphones in my ears) and it fell on the floor i have to say it might have been foot fall.When i picked it up the music would play but the screen was blank.....so i figured i'll jsut let it rest so i did and it had been working fine until today..i turned it on went througth comin on process fine but then it would just freeze at the point where the screen has teh Zen Micro on it...it's passed it's warranty sooo i can't send it in and i don't have the money o get a new one is there anything that i can do? :angry:

Unfortunately there's no guide for replacing the Micro hard dri've yet.
You can of course contact Creative and get it repaired out of warranty, but it will be expensi've.

Zen Micro same old probl

i bought my zen micro seven or eight months ago in the UK, Now a few days ago i try to switch it on and it hangs..im like fine il take out battery wait 30 sec try again.. nothing so i take it home and recharge battery.. next morning nothing it works in my pc but 5 seconds after pc dectects it the zen shuts itself off.. and in the boot menu any of the options i select just seem to hang.. it wont turn off or on unless its connected to something or i take the battery out.. it seems a commmon problem and i was just wondering if there was any fix or am i **bleep**ed over by the machine btw it was never dropped or anything so im confused would buying a new battery fix this?
P.s the mp3 player when on makes a small repiti've noise.. anything?Message Edited by Kuji on 02-20-20062:4 PM

You can try the advice here in the Zen FAQ at Nomadness.net, but just to emphasise you do this at your OWN RISK.
If you don't want to do this or it doesn't help, then either return the player where you bought it or contact Creative Support.

Zen Neeon 6GB (USB Probl

Hi,
I bought a zen neeon 6gb a few days ago. There were no problems at first but now.......
When I plug it into my laptop, it's as if nothing was plug in!
Same thing when I used the desktop in my office, I've changed another usb cable, I've pushed the reset button & nothing seems to work. Downloaded "Zen Neeon Firmware .0", also didn't work.
So what now? I'm still waiting for the support team to reply my email.

Does the player turn on, or doesn't it respond at all? Was the battery run down all the way?
Regarding your e-mail, did you use the form on the website, and did get an auto-response back? You should always get an automated e-mail back with some tips, if they don't help, check over the e-mail as you generally need to reply to that to let them know, so someone will deal with you directly.
Cat

Zen Micro 6gb installation probl

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