Zen Micro 6GB PROBLEMS (help

I'm really starting to not like these! The st one i bought didn;t work, and now the second one is about half as bad!When i plug in my zen mirco to the computer, it finally acknoledges it, by charging it and such, but yet when i try and use the programs they will not reconize that it is even plugged in. I'm pretty sure it is my driver, so i came on here to find a new driver, downloaded one, did the whole update thing, but it STILL WON"T reconize it!Does it have anything to do witht he fact that when i tried to install the program, it installs to a 99%, then sto
ps.
. and doesn't do anything more. Computer stops thinking.. i left it alone for over half an hour, but it didn;t move past 99% or say anything, i had to "Ctrl"? "Alt" "Delete" just to get to the task manager to quit it, and since then, i've uninstalled and installed it 3 times, and it continues to do the same thing! (go to 99%.. and computer/program still won;t reconize that it is even plugged in)?Somebody please tell me what to do!?!?!?! What is going on.. can anyone help me?thnks..

I went to Amazon and apparently if you want to return an item, you need the Order #, which I do not have, nor does the person who gave it to me.
You know, it would really be helpful if MORE users could reply and give their insight into my problem.

Similar Messages

Zen Micro Multi-Problems// HELP HELP HELP!!! Plea

Sorry if this has already been posted, but please HELP me anyways!!!
When I first recieved this product (3 months ago) everything worked properly (uploading music, connecting, etc.) However, 2 days ago, I placed the USB Cable into the proper place and usually when you Connected the Zen Micro, a message will pop up and say "Player connected" or "Loading Dock", something like that. My MP3 Player does not connect and so, no messages pop up except for it saying "Player not connected". Then when I take out the USB Cable, my Zen Micro does not TURN OFF. I then proceed to take out the battery in the back, and when I place it back in, the screen of the MP3 Player says "Rebuilding Library". I wait until it finishes "rebuilding" and when that finishes, the screen looks like this:
NOW PLAYING -----------
Select music to PLAY from the Music Library
I press the PLAY sign |>II and nothing happens. I press the other signs, nothing happens. I try to TURN off the Zen Micro, that doesn't work. And I can't do a "RESCUE" because my player won't turn off, or on (unless I take out the battery, in which it goes on to the whole REbuilding mode). PLEASE HELP!!! HELP!! (I know this thread was long)but HELP!! Also, I've downloaded the newest Firmware, but when I open it, it does not let me Upgrade because my player cannot Connect to my computer. WTF!!Message Edited by tyutin5 on 07-08-2005 0:48 PM

I went to Amazon and apparently if you want to return an item, you need the Order #, which I do not have, nor does the person who gave it to me.
You know, it would really be helpful if MORE users could reply and give their insight into my problem.

Creative Zen Micro 6GB/Problems with Power Switch and Firmw

The power switch on my Zen Micro has died. I can't turn it on or off unless I 'jump start' it from a USB cable and leave it alone to go into idle shutdown. I've had this player just three weeks and this is happened and frankly I'm disgusted. But wait, my story get's worse:
So before sending it back to Creative I thought that I should at least exhaust every possible cure. First on my list? A Firmware upgrade to v2.22.05. I downloaded the program and set about installing the new firmware but halfway through the process it hung and I had to end it prematurely. Now what I had was a ZM that apparently had v2.22.05 but was not being recognised at all by my computer. Media Explorer wasn't picking up on it and neither was WMP although strangely when I connect the device it's there in the Device Manager...
So, check back with the website and it said to download an update for Mediasource and that should solve the problem. Downloaded the patch but then realised that I hadn't installed Mediasource on my computer (can't remember why I didn't though). Went back to the downloads page and downloaded Mediasource. Tried to install it but I can't. The reason? because my computer isn't detecting the ZM and I can't install it until it recognises that it's there.
As a last resort I thought that I would try to use 'Rescue Mode'. Seemed simple enough, remove the battery and hold down the power switch. Then put the battery back in and wait for the rescue screen to come up. Seems easy enough. Oh wait, I don't have a working power switch.
What I do have though, is a small piece of plastic and metal that I can't turn on, can't turn off, can't put any songs on, can't listen to, can't fix and can't be bothered with. I have a ?60 paperweight.
Anyone at all have any idea what I should do? I just want to put it all in a box and send it back to Amazon with a request for a full refund or a threat to take them to the Small Claims Court.

Although a failed power switch is not unknown, I only recall seeing two or three other cases of this. It's not common.
If WMP isn't working with the device having v2 firmware something is wrong. Unfortunately this can be difficult to fix, but take a look here in the Zen FAQ at Nomadness.net.
MediaSource won't detect the player if there's some issue e.g. WMP0 not detecting it. You can of course also try installing Zen Micro Media Explorer (Creative Zen Micro Media Explorer Web Update to be specific) which has MTP support.
Are you are presumably under guarantee, and as you bought from an Internet store, it's best to return it direct to Creative. Contact Creative Support to arrange this.

Zen Micro 6GB Doesn't D

I have a Zen Micro 6GB and it has worked fine for 8 months and today I went to delete and add some songs but it won't dock. It shows that it is charging the battery and that is all. I read through some subjects and tried hooking my USB cable to the back of my computer but that didn't help. When I plug in my USB cable it goes to the last song that was played before I shut it down and starts charging but never shows the dock symbol or words. Any help on this would be greatly appreciated as I love my player and would like to add some more and different songs. Thanks for any and all help.Message Edited by krystelena on 0-06-200708:59 AM

Does anyone have any information on this problem?

Creative Zen Micro 6GB probl

I've some problems with my Creative Zen Micro 6GB MP3-player.
It won't go on anymore because the on/off button is broken.
The MP3-Player already had some problems with getting stuck while it was?starting up, so the new problem with the on/off button was new. I've send an e-mail to Creative support but I already did that for 2 months ago and I got no answer. Does anybody knows what I should do or what the adress of Creative is in The Netherlands so I can send my Zen to them?Message Edited by Mattijs on 02-4-200703:53 AM

To send in a unit you have to arrange that with Customer Support first, they will arrange everything and give you the address details along with a reference number that must be on the front of the package when you send it to us.
When you e-mailed us before, did you get an auto response back? That always goes out, if you didn't receive that, it's possible that either your request didn't arri've with us, or that you did get a response but it got stuck in a spam filter (if you have one set up).
Cat

Zen Micro "Firmware Problem" - One solution and what to do BEFORE it happ

My Zen Micro 6GB recently croaked with the dreaded "firmware problem" message. After a call to support, I was told to send it in, however I was later able to connect to the unit and download new firmware.
Here's what happened:
In the middle of a playlist, the unit froze, displaying "firmware problem."
- I took the battery out and powered up in recovery mode, then tried both reboot and reforomat. No luck; Still got "firmware problem."
- I downloaded firmware updates, thn connected the unit to my laptop, which does not have MTP media explorer installed. The laptop does have Yahoo Music Engine and Windows Media 0, both of which are used regularly to copy music to device.
- The computer recognized the Zen Micro, but the firmware update did not run, saying it could not connect to the device.
- Retried several times, after reformatting, etc.
Now, here's what seemed to fix it
- Let the battery drain completely while in the unit
- Connected the Zen Micro to a computer with the MTP media explorer already installed. This is a system that is also used to regularly download music to the device.
- Allowed the battery to charge for an hour
- Started MTP media explorer, noticed that device went into "Recovery Mode"
- Ran the firmware upgrade and it installed.
This is conjecture, but it seems that the MTP media explorer must be running to launch the firmware upgrade, but you can't install MTP without a valid device connected. I don't know why this is - maybe some kind of copy protection scheme. I only had it installed on one of my computers because it seemed unnecessary and I hate loading software that I'm not going to actually use.
This is what worked for me. Hope it works for you.
I'm still really disappointed with Creative's warranty terms, lack of phone support past 60 days and failure of tech support to recognize the problem and offer a solution, but my unit is working again and I didn't have to send it back!

By "MTP media explorer", do you mean the MTP/PlaysForSure version of Zen Micro Media Explorer? The earlier versions say "(for MTP devices)"; the latest ones say "(for PlaysForSure devices)". Or do you mean the Microsoft "MTP icon" in My Computer, which should appear on all MTP-capable systems (including your laptop)?
I don't really think it's a DRM or copy protection issue; I think the "firmware problem" is wiping out the hardware code the firmware installer uses to confirm that the device is indeed a Micro instead of, say, an iRi'ver. I suspect ZMME is one of the alternate means it uses to confirm that a Micro is connected. (An issue for further testing is whether ZMME should be launched or just installed.) Firmware fails on all kinds of devices; I suspect this is just a peculiarity of Creative's MTP/Janus firmware installer.
This is likely to be a significant issue for the FAQs and/or Creative knowledge base. With a growing number of MTP/Janus players in the Creative lineup (Sleek, MicroPhoto, and shortly Touch & Xtra), it probably won't be just a Micro issue in the future.
Edit: I just read the other thread, and they seem to solve it by going to a system without Creative software and installing the ..0 firmware. So there seems to be two solutions for now:
If you don't have any Creative software installed, reload firmware and run the ..0 upgrade. (If you need 2.x firmware, then install the Creative jukebox driver and run the 2.20.05 upgrade; you can uninstall the driver afterwards. Sorry, but some of us need 2.x firmware.)</LI>
If you have the 2.x ZMME installed, open it, then reload firmware and run the 2.20.05 upgrade.</LI>
Message Edited by RBBrittain on 0-9-2005 0:06 PM

Zen Micro 6GB Frozen to the Starting Scr

I haven't opened my Zen Micro 6GB about 2 months after I received it and when I try to operate it, it stays frozen to the screen with "Creative, Copyright(c) 2004, Creative Technology Ltd, All Rights Reserved" and stays like that forever.
I even tried removing the battery, holding the power to on, and placing the battery back in and nothing is happening.
Can you give me some pointers? Or should I so a warranty exchange?

tried giving it some more power? It could just be lacking battery....

Reduced sound zen micro 6gb - from limited knowledge pers

Hi
We bought mp3 zen micro 6gb pink, in Feb for our daughter. In June she said the volume whether on the docking/speaker station or through the earphones was greatly reduced. When on 'high' you can just hear the music.
I tried to read other posting re volume but I did not understand anything! I am not very computer/mp3 literate, so I need very basic (dummy type) step by step instructions.
Many thanks
Aileen
Message Edited by aileenchalmers on 08-23-2006 0:23 AM

Where/how do I check fimware?
In the audi setting - equiliser (EQ) is shown as 'Off" the settings are all 0 (table shows +2, 0, -2).
Smart volume is 'Off'
Have tried headphones which we got with the zen micro and another set. Both work with my portable CD player fine.
Volume of songs when played on pc are fine.
Any other advice?
Aileen
Have just looked in system and states version ..0 - is that the fimware?Message Edited by aileenchalmers on 08-24-2006 2:34 AM

Zen Micro 6GB buzzing so

My Zen Micro 6gb players was working just fine when I powered it down. When I powered it up to continue listening to my selection, the player would start to play the selected track then the sound would start making a buzzing like sound and the player would lockup and not respond to any touch pad commands or the power down function. I have to physicaly remove the battery to stop the player. When I reinstert the battery and power up the player it starts to rebuild the library, and when the progress bar reaches 00%, the player locks up and will not respond to any touch pad commands or power off. The LCD back light goes out also. The battery is at 90% and I also tried another fully charged battery with the same results.
I was able to partialy restore most functions by connecting the Zen Micro 6GB to my computer, some functions are still not working right, and the unit has the latest firmware.
Is the recovery utility compatable with the Zen Micro, for I do not see it listed?
Any recomendations on how to correct this malfuction, or do I have to return it to Creative for repairs? It is a refurbished unit and out of warranty.

Hi,
Have you done a Clean Up for the player?
The recovery utility or the recovery tool is not supported for the Zen Micro.

Problem putting music on my zen micro. Pleease help

Okay, so i'm having a problem syncranizing my music onto my zen micro for some reason.
I've had my my zen micro player for almost a year and i've always been able to sync music onto it with no problem but i haven't put any new music on it for about a week or so and yesterday i tried to put music on it and it said that my windows media player read an unknown error and wouldn't put any music on it. ( i use my windows media player to put music on it, by the way )
So i have no idea what to do. I tried to reinstal the program that came with the player but that didn't work either and even that program said it read an error when i tried to use it to put music on there.
I even downloaded a new version of windows media player and tried to put music on it but that told me:
"Windows Media Player cannot save the sync settings because your device is full. Delete some unneeded files on your device and then try again."
But that's prett much impossible since my zen micro can save upto 2,500 songs and i only have 89 songs on there, no more and nothing else.
So can someone please help me and tell me what's wrong and what i have to do to fix it

you should be able to download the drivers and software you need from this site- just go to Support>downloads and enter in your OS, model no., etc.
it will give a list of programs, I don't have a mac but you'll probably need to download at least the driver and maybe the mediasource organizer

Major audio problems with Creative Zen Micro 6Gb... need h

I have had this device for about a year and a half. about a month or 2 ago, there has been problems with the headphone jack. If the base of the headphone cord (all 20 of them i tested) moved, the audio will either go mono-tone, or play a signle layer of the audio file, or no audio at all. although when applying pressure to it, it will play well. I do NOT want to not go hands free just to enjoy my music, so please help me out!
-Bash

Although a failed power switch is not unknown, I only recall seeing two or three other cases of this. It's not common.
If WMP isn't working with the device having v2 firmware something is wrong. Unfortunately this can be difficult to fix, but take a look here in the Zen FAQ at Nomadness.net.
MediaSource won't detect the player if there's some issue e.g. WMP0 not detecting it. You can of course also try installing Zen Micro Media Explorer (Creative Zen Micro Media Explorer Web Update to be specific) which has MTP support.
Are you are presumably under guarantee, and as you bought from an Internet store, it's best to return it direct to Creative. Contact Creative Support to arrange this.

HELP! Zen Micro 6GB Firmware prob

My first problem is that my Zen Micro has a firmware problem. After it shows the "Firmware Problem" message it goes to the recovery menu. I've tried "Clean Up" and "Format All" but I am still unable to use my Zen Micro. The second problem is that the firmware upgrading software won't recognize the Zen Micro. I can still sync music to my Zen with Windows Media Player but the program used to update the firmware will not recognize it. I'm running Microsoft Windows XP SP 2 on a Toshiba Satellite M40X. I've also tried updating the firmware on another desktop computer running Microsoft Windows XP SP 2 but it still will not recognize the Zen Micro. I've tried installing drivers yet the program still won't recognize my Zen Micro. Is there any other way to get the firmware onto my Zen Micro or am I out of luck?

Bump. I sent an e-mail to Creative and they were of no help. They told me to send it in and that I would have to pay for it. Is there any other way to install the firmware, or possibly better drivers that I could download other than the ones from Creative's website.

Need Help Urgently Zen Micro "Firmware Problem&qu

Hello,
I've had my Zen Micro for a year now and due to a "screw up" when i start my player it displays the error "Firmware Problem" and start up in recovery mode. When I try to reload the firmware the update application on my pc it says "Your player is not connected" now can I fix this so I can start using my wonderful Zen again?
PC Specs If needed: Windows Media Center Service Pack 2

Thanks for the reply, but that firmware download doesn't work for me. As I said in my original post, my player is not recognized as being connected when it is. It is not my computer because Jukebox opens up when it detects the device and it is listed among my removable hardware.
I've downloaded the software, but nothing happens after the "select your language" prompt. It just says "Your player is not connected please connect your player" with a grayed out 'Upgrade' button and a darkened 'Close' button. I've tried unplugging and reconnecting the USB, but it still doesn't recognize that it's there.
Anyone else have an idea?Message Edited by lizzievee on 02-04-2007:29 AM

Windows Vista vs Zen Micro: Software Problems

Hey guys,
Looking for a little help and this seems to be the right place to get, lots of helpful people!I have a 3 year old Zen Micro, 4/5Gb I think and it worked fine with my old Dell laptop which ran XP, I used to drag and drop mpg files easily with the bundled software, all was well. Back in January the Dell laptop reached the end of it's life and I layed my hands on a new Sony Vaio laptop, running the all singing, all dancing brand new shiney Windows Vista. For whatever reason, I had no need for the MP3 player for most of this this summer and now I've come to need it again and it obviously needs updating (all my music is 6 months out of date) and it seems I've lost the original software disc, bummer. So I downloaded the ZenCast Organiser & Sync software off the Creative site as it said it ran withVista and plug in the Micro and .........nothing.
The Sync manager thing just says that there's no player attatched and it won't hook up. Am I missing something? Do I need another driver for it'sor something I've had a look through this site and all. I seem to be able to find is what I've already downloaded. Help!

MiniMan64 wrote:
ow stupid is this though! Why aren't Creative releasing any updates to allow older players to work on new machines?!
Well they are releasing updates, the trouble is you need the old OS to apply them. I suspect there's technical reasons for updates not working on newer OS's. After all Creative couldn't anticipate Vista problems when making older devices (Vista wouldn't have been on hand to test at the time).
BTW Firmware upgrades can be found here (UK version)
or here. (US)
Gift.

How to install a zen micro 6gb on windows 2000

Can anybody help, I am trying to install the micro 6gb on windows 2000 pro.
The device is reconised by windows but everytime it searches for a driver it cannot find one.
I have downloaded and run the latest driver install pack from creative but still windows reports it cannot find a driver.
I have searched the following
Creative CD
Windows update
Creative directory where the drivers are stored
Each time it reports driver not found.
I have also reset the mp3 but all to no avail.
Tried it on 2 machines both with the same results.
Anybody help with this please ?

Also what firmware is on the player? It should be listed under Information, or System Information I believe its called...
If its a number beginning with 2, such as 2.20.05 then you will have problems getting it to work under Windows 2000. Firmware 2.20.05 and any other v2 firmware is designed for Windows XP Service Pack and higher systems. To get it working on Windows 2000/98/ME requires you to have an "Easy CD" which normally comes inside the box for all Creative players designed for Windows XP systems only. If you did not get this CD then you cannot use the player under Windows 2000.
But thats just if you have a v2 firmware. If its a v then hopefully what SSR said might work.

Zen Micro 6GB PROBLEMS (help

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