Zen micro can not be operate if it is connected to Travel Dock for Zen

I just bought Travel Dock for Zen Micro. I have 2 problems. Any body can help me please? 1. When I connect the Zen Micro to Travel dock. The Zen micro can not be operate both manual or using remote. But the charge sign in the Zen micro is appeared. So I am sure that the connection between Zen Micro and the travel dock is OK. No sound is produced. Any clue for it. 2. The I tried to connect the zen using line in cable. There is sound, but the sound is too weak, even if I set the maximum volume. Any clue for it? Any one has the same problem? How to overcome it? Thanks before for your helping and information

hey Jason thx for reply well it's weird like I said but whenever I downloaded the firmware ver. 2..0 or something the newest one it just said that the Player/USB was not hooked up to the computer when it actually was and it doesn't play any music it goes straight to restore mode. tell me if you need to know a little bit more thx

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Zen micro can not be operate if it is connected to Travel Dock for Zen

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