Zen micro crash probl

hi all,
i have heard a lot about firmware problems and how this maybe the cause of player crashing . several times now my player has crashed and i have been forced to take the battery out to reset as the player has just frozen, are there any less rash ways of resetting the player when it does crash and does anoyone know how to stop the player crashing?
cheers

See the section "My Zen is not behaving properly, won't startup, or goes into rescue mode. What should I do?" in the FAQ post.

Similar Messages

Zen Micro Crashes on low batt

I purchased my Zen Micro 5gig last May, and had no problems til January, when while listening the battery went to 0 bars and froze and wouldn't turn off. Took the battery out and it would start, but would freeze on the main screen. I cam on here for advice and I ended up having to reformat. It was running fine since then, and I finally managed to get most of my lost songs back on. And then today, the battery was running low, so I decided to charge it from the computer while listening. I had bar left, was listening fine, hit the pause for a second, and have since not been able to do anything. It appears frozen on that screen. All the buttons still make a sound when hit, but it won't lock or turn off, and appeared to still be charging. After about 45mins the screen went blank, and will now not turn on and will not charge through USB. It was updated with new firmware in Feb. So I was wondering if other experience this problem. What should I do to get it to turn back on? Is it a bug with mine? Do you think I will have to reformat and loose all my files again? :-(?Thanx for your help

agrhhhhhhhhhhhhhhh!
so last night, i installed the latest firmware and did the disc cleanup.
this morning, the zen micro crashed/froze again!!
- turned it on
- creative splash screen (this screen now scares me)
- zen micro splash screen... frozen, started playing song then became bzzzzzzzzzz sound
- removed battery
- started back up in recovery mode
- did disc cleanup
- rebooted
- creative screens again
- rebuilding library
worked after that. of course i had to add all the songs back into the now playing.
if i'm going to have to do this all the time, then i'm going to start to regret buying this player.
will reformating the disc help?
do creative techs ever visit this forum?

Zen Micro Crashes After Song Trans

after i have finished transferring songs for windows media to my micro, and then i disconnect it (even when the white arrow screen shows), it crashes and i have to remove the battery. awhile ago it wasnt even transferring, anybody else having similar problems or a solution? pls help

Tried a disk cleanup? To access the Rescue Mode on the Zen Micro, remove the battery, hold the power switch to the "on" position, reinsert the battery. Choose Disk Cleanup from the menu. Note: Disk cleanup should not remove your tracks. It searches through the disk for files and rebuilds the index, and can be useful for correcting any strange behaviour.
Can you check with another PC to see if you get the same problem?

Creative Zen Micro crash

I bought a white Creative Zen Micro a week or so ago, and upgraded its firmware to .02.05 [the executable on the Creative site was entitled PCFW_LB__02_05_PDE.exe"]. A day or so ago, my Zen Micro started to lock up during playback. I could reset it by taking the battery out and restarting in recovery mode, but since then it has completely crashed and won't restart no matter what I try.
In between the first lock up and the catastrophic crash this evening, I did a disk cleanup, reformatted the hard disk, and reloaded the firmware twice. Nothing seemed to work, and I'm really worried something is seriously wrong with either the hardware or the battery - but I don't see how that can be.
I'm an advanced PC user, and the only things I did out of the ordinary were a) to occasionally drag and drop MP3s in a Windows XP explorer pane as opposed to using the bundled Creative software, and b) I re-charged the battery via the USB cable as opposed to the mains cable - but the Zen never gave any indication on having battery problems.
Has anyone experienced similar problems? If so, I'd certainly appreciate any advice you might have for me.
I've contacted Creative Support, but I don't know how long they'll take to get back to me. Does anyone know how long it takes them to respond?

Sounds like it's faulty, unfortunately . Try and get the store where you bought it to replace it for you.

Zen Micro crash - recovery mode does not w

Well - in the nearly 2 years I've had my Zen Micro with no real problems - it finally crashed on me big time.
The other night I plugged it in to my computer's USB port to recharge. Every so often, it will not "dock" and I have to unplug it and plug it in again - no big deal. This time, it did not connect, and I did not notice, and it sat connected in that state for about 24-36 hours before I noticed it. Now, the unit is completely frozen - when trying to start it up, it only gets to the second screen (with the CREATIVE logo only) and then just sits and stares back at me. Nothing has worked in recovery mode, either re-boot or disc clean up. I even tried to just erase those whole thing but both format and clean up finctions do not work either. It just sits there idly.
Is there any other way to force a reset on the unit's Should I try to re-install the firmware (in the latter case - I'm not sure if I can if it won't reach the point of docking with my PC).
Any advice would be appreciated.
Thanks.

Well, I'm not sure if it's reassuring or just depressing that I'm not alone here. Exact same problem - after over a year of working great, I turned it on a couple days ago and the stupid thing froze on the "Creative" screen. Every time I restart it, same thing, plus I noticed that it makes a little boinging skippy noise. Anything you choose in recovery mode, it just freezes. Also, I've noticed that it now smells weird. As if, perhaps, electronics have become slightly singed.
Bah! At this point I think I might try Ouija's method. Even the Creative FAQ suggests it as a last resort!
"If this fails, or if you are getting the "hard dri've error" message on startup, listen closely to the Zen when it starts up. If you can hear the hard dri've repeatedly clicking at the end of the start up chances are the heads or related mechanics are jammed in some way. At your own risk you can try and free this by firstly powering the player down, then giving it a hard slap on the side. An alternati've and less drastic approach is to hold it in your outstretched arm with the screen towards you and twist your wrist back and forth as quickly as you can."
I've already given it a shake, and no results. But I can hear something rattling inside, which I'm sure is a great sign. :/
If smacking doesn't work, then I guess I'll have to buy a Nano at the Boxing Day sales... How sad that even now I would probably buy a Creative over one of those ugly ass Shuffle things and the annoyance of iTunes. I have no principles whatsoever. I would never drop more than $00 on one again though. And no more harddri've players. At least I've got a nice white $250 paperweight for my desk now...

Zen micro photo proble

ok so i've had my zen micro photo since last summer, which means that the creative lab crew wont help me since my purchase is over a year old. lame. well i had a minor 2 ft drop with my buddy, and it wont work. when i turn it on, it freezes on the "creative" screen. then when i get to the option window so i can attempt to clean it out, it wont work, i would like to say that it freezes also on all the options, but i cant really tell. those are i guess minor problems. i dont really know, but it also will occassionally make this odd "skipping" noise when i take the battery out and replace it so it will restart. this kid at Best Buy said that it has a small rotating disk on the inside and that it could of cracked or isnt on properly. but this is a drag. and you would think that i could just plug my baby into the computer with the USB cord,but now it wont even respond to the computer, or the computer wont recognize it. if you have any advice that would be swell.

i asked that same question because my zen micro broke no responded, but i did get a microphoto and have not had any problems yet.

Zen Micro Transfer proble

okey, i got ZEN MICRO for like 2 months now nothing like that happend to me yet..
i got FW ver .. and 3.90GB free..
im tryeing at the MP3 player explorer to transfer some songs, but my MP suddenly is giving me "this file cannot be written" error.. what can i do? the file format is wma, so its not the song..
btw: my mp isnt locked..
Message Edited by W_N on <SPAN class=date_text>0-2-2005 <SPAN class=time_text>0:32 AM
Message Edited by W_N on 0-2-2005 0:44 AM

mine is full cahrged but nothing, i think its a problem from the MP or maybe a bug from the MS explorer..
i wanna try formating the mp3 but i cant find the option...

Zen Micro Control proble

Hey guys, I just recieved a micro for christmas and noticed on mine, when the battery level indicates I have two bars left The control just freezes up on me and end up having to actually push hard on the touch pad for them to work. Is this a defect? Thx all.

First time I've heard mention of it. I would check that you have at least the .0.03 firmware, and that you've run a disk cleanup. To access the Rescue Mode on the Zen Micro, remove the battery, hold the power switch to the "on" position, reinsert the battery. Choose Disk Cleanup from the menu.

Zen Micro sync proble

Hi,I?formated my pc and installed all creative software as usuall but i cant sync my music from my mp3 player to my pc.. I tryed by dragging the files through "Organize music in device" button, but when i dragged the .mp3's the pc was "busy" but nothing came out.. Then i tryed the "Sync music between pc and device" button, this way was good but in the end i saw that i was transfering file with errors?with no weight.. Well thats my problem, now i got no music files on my pc.. but i still can hear them by connecting my player.So if someone got any suggestion, feel free to post.. Thank's

Again, you have to be a little more specific.
You tried doing what? When and how did it fail?
You said earlier that you could change some songs, now you can't do even that?
Have you changed sth with your player (firmware is what comes to mind).
Did you tried uninstalling all Creative programs, rebooting downloading the LATEST versions of the programs and then installing those instead?
BTW, it DOES matter which firmware version your player has:
If it is .xx.xx (eg ..0) then you should download and install THE LATEST versions of:
Zen and Jukebox Driver (v.30.03)
Zen Micro Media Explorer (v4.00.27)
MediaSource Player-Organizer (v3.30.2)
AND
Jukebox plugin (v2.00.20) for MediaSource
If it is 2.xx.xx (eg 2.2.02) then you should install Windows Media Player 0 along with ALL the latest hotixes from microsoft.
If when by fail you mean that it worked ok for your friend but when you got back it didn't for you then it DEFINITELY means that there's a problem with your PC, not the player...
If this don't help ask again anything.
CheerSMessage Edited by Keyper7 on 03-25-20060:24 PM

Zen Micro headphone probl

I bought my Zen Micro in mid November(Limited Edition w/ extra battery) and has bee working fantastically until now. As I twist the headphone jack inside its socket, the sound of the music becomes very echo like and very soft but if I continue twisting it then it returns to normal. This has been very persistent for the last month and customer support has been unresponsi've. I only use my Zen on trips and at school, never for excersising and have never dropped it. On occation, if you tug on the headphone jack in just the right way, the player automatically turns on so sometimes in class, my music starts to play. I've called everyday since 5/2 at 3:00pm Western(California) and only get a message telling me the business hours. E-mail has been unresponsi've.
My friend at school also told me that in the first gen Zen Micros that this is a common problem and told me to refer to these fourms and I haven't found much at all with the Search Bar. Thank you for all your help!

MechAnt: It is a fault that gets posted about relati'vely frequently. Creative Support shouldn't be unresponsi've so () check your email spam trap for replies (2) make sure you reply to the first email you received from them (it does say to do this in the email). Failing that give them a call, or reply here and a moderator can look into whether they received your email or not.

Help!!...Zen Micro crashed, not responding, what do I

OK, here's the deal:
I wanted to transfer some files from my old computer to my new one using the data storage feature on my Zen Micro. I turned the player on, plugged it into the USB port, and it immediately shut off. When I tried to turn it back on, it showed the first two images (the Creative inc copyright thing, and then just the one that says 'Creative'), then it got stuck on that and the contrast faded out to the point where you couldn't even read it. I took the battery out and the same thing happened when I put it back in. I did it again and tried to do the recovery thing but that menu faded out, too, and the touchpad wouldn't respond. I felt the Micro starting to get warm so I took it out again and just let it rest for several minutes. Now, it just won't turn on at all.
Can anyone help, or is my Micro a dead duck?

I have experienced a similar problem. I was simply listening to a track when the player started to make a loud buzzing noise. It then shut off. I cannot reboot the machine. I have no idea to do a hard reset. The battery was near full. There is no response when I plug it in. Worst yet, I lost my receipt. I have had the thing less than 2 weeks. If this thing is broken I swear on all that is holy I will never purchase a Creative product again. Moreover, I will tell everyone I know to avoid their products. Please help.

Zen Micro Firmware Probl

I recently brought a 6GB Zen Micro, and all was fine, it had setup, etc. all perfectly. after useing it for a couple of days, i looked up about the battery drain due the the 2 hour standby, and attempted to upgraded the firmware.
the update stopped midway through, so i left it to see what happened. nothing after a couple of hours, so i cancelled it.
now when i turn on the Zen Micro, it says "firmware problem", and remains in recovery mode.
i tried "reload via USB" option, but then the firmware installer wont start because "player is not connected" (even though it phyically is)
windows however, does make the noise when you connect a removable dri've, although media player says that no player is detected either.
after reading a couple of threads here nothing seemed to help me.
can i anyone help me? id be really gratful
thanks.

does the micro still work alright? if it works, and the computer will register it, then you probably shouldn't bother upgrading the firmware. if it doesn't work, then i have no idea what to do, and you'll most likely have to contact customer support, and hopefully creative can somehow fix the problem, or help you fix the problem

ZEN MICRO TRANSFERING PROBL

I have a Zen Micro 5GB with the last firmware (the problem is also with the .X firmware), and when I connect it to the computer, it recognizes it and I can browse the ZEN content and start transfering songs (From Creative Media Source or WMP0).
After many songs (some times in the song # 208 or # 20), the transfer stops and the ZEN seems to be freezed, so I need to restart it pulling out the battery, and if I try to connect it back to the computer I cannot continue transfering songs.
The problem is not a song, because I can transfer most songs separately, but if you're asking why I do not transfer one by one, is because it happens again, with another song, the transfer stops in 80% or 98% or 65% and no response back.
I have always to format the player in order to start the transfer again.
Please if you know something that work with this, tell me... pleeeeeaaaaaseeeeee!!!
Thank you.

Duplicate post.

*sigh* zen micro installation probl

from searches, i see that this is common. haven't found a good solution to it yet, though.
i just bought a zen micro 6GB for my girlfriend. (awww). i have XP, and installed everything on the disc except acrobat and the aol shortcut.
creative mediasource installs fine .... the zen micro explorer installs fine .... but when i plug the player to the computer, it ) doesn't charge and 2) isn't recognized.
there is a yellow question mark on its usb port when i search for it.
what am i doing wrong?

Your chances of getting it to work when XP has a service pack is greatly increased. There are some who have got their player working on XP without a service pack, but on many systems a service pack is necessary. As far as I can tell it doesn't matter if you have SP or SP2 installed, there is no difference in success rates.

Zen Micro crashed, now cant get into me

I shut my micro down, it stuck on the shutting down screen, I left it for a while then i took the battery out, when I put it back in now it comes up with the creative logo and non of the buttons work ?
Anyone had this problem, im not happy opnly got it friday and its broke already !
Matt

ryonavin wrote:I would recommend trying to reset it. When you take the battery out there is a little hole that you can stick the end of a paperclip or a ballpoint pen into to flip the reset switch. That fixes most of the issues.
DON'T DO THIS! The small hole on the Micro is NOT a reset switch! It's the MICROPHONE!
To access the Rescue Mode on the Zen Micro you need to remove the battery. While replacing the battery in the back of the player, switch the power button over and keep it held over. The player should boot up into Rescue Mode and from there you should be able to select Clean Up. This acts as a defrag of your firmware and should reset the player to default. If this doesn't work or the player freezes during the clean up try a Format All ( this will erase all media on the hard disk) Again, if this freezes or hangs, the player will most likely need to be replaced.

Zen micro crash probl

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