Zen Micro crash

First all, I have to say the ZM is a fantastic player having owned it for a couple of month now.
the only problem i have with it is that at times the player sometimes crashes/hangs at random times whenever i transfer songs over.
Say for instance i'm copying an album over to the player, it copies over as normal. however sometimes just a random track, the transfer fails and causes the player to hang. the only way then to restart is to take the battery out and put it back in. When trying to transfer the same track over that it failed on, it works fine (well about after the 3rd or 4th attempt).
Can get a bit annoying when you have to keep taking the battery in and out a few times just to reset the player.
Anyone else experienced this? is this a problem with the player itself (i.e. the hard dri've...)?
I've seen around on some of the other posts that people are experiencing crashes/hangs when the player boots up but fortunatly i have not experienced this yet (touch wood)....
Also the "Back" button is sometimes slow to respond at times which leads me to believe that the touchpad might be a bit faulty?....althought the rest of the control buttons work fine.
I have firmware version .02.05.
any suggestions welcome
thanks.

Connectivity issues are hard to troubleshoot as there are so many possible places where the problem can be. This article here in the Zen FAQ at Nomadness.net has?a long list of things to try.

Similar Messages

Zen Micro Crashes on low batt

I purchased my Zen Micro 5gig last May, and had no problems til January, when while listening the battery went to 0 bars and froze and wouldn't turn off. Took the battery out and it would start, but would freeze on the main screen. I cam on here for advice and I ended up having to reformat. It was running fine since then, and I finally managed to get most of my lost songs back on. And then today, the battery was running low, so I decided to charge it from the computer while listening. I had bar left, was listening fine, hit the pause for a second, and have since not been able to do anything. It appears frozen on that screen. All the buttons still make a sound when hit, but it won't lock or turn off, and appeared to still be charging. After about 45mins the screen went blank, and will now not turn on and will not charge through USB. It was updated with new firmware in Feb. So I was wondering if other experience this problem. What should I do to get it to turn back on? Is it a bug with mine? Do you think I will have to reformat and loose all my files again? :-(?Thanx for your help

agrhhhhhhhhhhhhhhh!
so last night, i installed the latest firmware and did the disc cleanup.
this morning, the zen micro crashed/froze again!!
- turned it on
- creative splash screen (this screen now scares me)
- zen micro splash screen... frozen, started playing song then became bzzzzzzzzzz sound
- removed battery
- started back up in recovery mode
- did disc cleanup
- rebooted
- creative screens again
- rebuilding library
worked after that. of course i had to add all the songs back into the now playing.
if i'm going to have to do this all the time, then i'm going to start to regret buying this player.
will reformating the disc help?
do creative techs ever visit this forum?

Zen Micro Crashes After Song Trans

after i have finished transferring songs for windows media to my micro, and then i disconnect it (even when the white arrow screen shows), it crashes and i have to remove the battery. awhile ago it wasnt even transferring, anybody else having similar problems or a solution? pls help

Tried a disk cleanup? To access the Rescue Mode on the Zen Micro, remove the battery, hold the power switch to the "on" position, reinsert the battery. Choose Disk Cleanup from the menu. Note: Disk cleanup should not remove your tracks. It searches through the disk for files and rebuilds the index, and can be useful for correcting any strange behaviour.
Can you check with another PC to see if you get the same problem?

Creative Zen Micro crash

I bought a white Creative Zen Micro a week or so ago, and upgraded its firmware to .02.05 [the executable on the Creative site was entitled PCFW_LB__02_05_PDE.exe"]. A day or so ago, my Zen Micro started to lock up during playback. I could reset it by taking the battery out and restarting in recovery mode, but since then it has completely crashed and won't restart no matter what I try.
In between the first lock up and the catastrophic crash this evening, I did a disk cleanup, reformatted the hard disk, and reloaded the firmware twice. Nothing seemed to work, and I'm really worried something is seriously wrong with either the hardware or the battery - but I don't see how that can be.
I'm an advanced PC user, and the only things I did out of the ordinary were a) to occasionally drag and drop MP3s in a Windows XP explorer pane as opposed to using the bundled Creative software, and b) I re-charged the battery via the USB cable as opposed to the mains cable - but the Zen never gave any indication on having battery problems.
Has anyone experienced similar problems? If so, I'd certainly appreciate any advice you might have for me.
I've contacted Creative Support, but I don't know how long they'll take to get back to me. Does anyone know how long it takes them to respond?

Sounds like it's faulty, unfortunately . Try and get the store where you bought it to replace it for you.

Zen Micro crash - recovery mode does not w

Well - in the nearly 2 years I've had my Zen Micro with no real problems - it finally crashed on me big time.
The other night I plugged it in to my computer's USB port to recharge. Every so often, it will not "dock" and I have to unplug it and plug it in again - no big deal. This time, it did not connect, and I did not notice, and it sat connected in that state for about 24-36 hours before I noticed it. Now, the unit is completely frozen - when trying to start it up, it only gets to the second screen (with the CREATIVE logo only) and then just sits and stares back at me. Nothing has worked in recovery mode, either re-boot or disc clean up. I even tried to just erase those whole thing but both format and clean up finctions do not work either. It just sits there idly.
Is there any other way to force a reset on the unit's Should I try to re-install the firmware (in the latter case - I'm not sure if I can if it won't reach the point of docking with my PC).
Any advice would be appreciated.
Thanks.

Well, I'm not sure if it's reassuring or just depressing that I'm not alone here. Exact same problem - after over a year of working great, I turned it on a couple days ago and the stupid thing froze on the "Creative" screen. Every time I restart it, same thing, plus I noticed that it makes a little boinging skippy noise. Anything you choose in recovery mode, it just freezes. Also, I've noticed that it now smells weird. As if, perhaps, electronics have become slightly singed.
Bah! At this point I think I might try Ouija's method. Even the Creative FAQ suggests it as a last resort!
"If this fails, or if you are getting the "hard dri've error" message on startup, listen closely to the Zen when it starts up. If you can hear the hard dri've repeatedly clicking at the end of the start up chances are the heads or related mechanics are jammed in some way. At your own risk you can try and free this by firstly powering the player down, then giving it a hard slap on the side. An alternati've and less drastic approach is to hold it in your outstretched arm with the screen towards you and twist your wrist back and forth as quickly as you can."
I've already given it a shake, and no results. But I can hear something rattling inside, which I'm sure is a great sign. :/
If smacking doesn't work, then I guess I'll have to buy a Nano at the Boxing Day sales... How sad that even now I would probably buy a Creative over one of those ugly ass Shuffle things and the annoyance of iTunes. I have no principles whatsoever. I would never drop more than $00 on one again though. And no more harddri've players. At least I've got a nice white $250 paperweight for my desk now...

Help!!...Zen Micro crashed, not responding, what do I

OK, here's the deal:
I wanted to transfer some files from my old computer to my new one using the data storage feature on my Zen Micro. I turned the player on, plugged it into the USB port, and it immediately shut off. When I tried to turn it back on, it showed the first two images (the Creative inc copyright thing, and then just the one that says 'Creative'), then it got stuck on that and the contrast faded out to the point where you couldn't even read it. I took the battery out and the same thing happened when I put it back in. I did it again and tried to do the recovery thing but that menu faded out, too, and the touchpad wouldn't respond. I felt the Micro starting to get warm so I took it out again and just let it rest for several minutes. Now, it just won't turn on at all.
Can anyone help, or is my Micro a dead duck?

I have experienced a similar problem. I was simply listening to a track when the player started to make a loud buzzing noise. It then shut off. I cannot reboot the machine. I have no idea to do a hard reset. The battery was near full. There is no response when I plug it in. Worst yet, I lost my receipt. I have had the thing less than 2 weeks. If this thing is broken I swear on all that is holy I will never purchase a Creative product again. Moreover, I will tell everyone I know to avoid their products. Please help.

Zen Micro crashed, now cant get into me

I shut my micro down, it stuck on the shutting down screen, I left it for a while then i took the battery out, when I put it back in now it comes up with the creative logo and non of the buttons work ?
Anyone had this problem, im not happy opnly got it friday and its broke already !
Matt

ryonavin wrote:I would recommend trying to reset it. When you take the battery out there is a little hole that you can stick the end of a paperclip or a ballpoint pen into to flip the reset switch. That fixes most of the issues.
DON'T DO THIS! The small hole on the Micro is NOT a reset switch! It's the MICROPHONE!
To access the Rescue Mode on the Zen Micro you need to remove the battery. While replacing the battery in the back of the player, switch the power button over and keep it held over. The player should boot up into Rescue Mode and from there you should be able to select Clean Up. This acts as a defrag of your firmware and should reset the player to default. If this doesn't work or the player freezes during the clean up try a Format All ( this will erase all media on the hard disk) Again, if this freezes or hangs, the player will most likely need to be replaced.

Creative Zen Micro crashi

Urgh! My creative Zen Micro 6gb, Keeps on freazing in the middle of the song and it's frustrating. I take the battery to take it out then I need to charge the battery whilst doing that turn it on. It's stays on and then it won't load up the next time i want to turn it on. Seriously I really had enough of Creative's product. I wanted creative a few years ago and I got a creative and this is my sceond player which faults on me. I don't know if it's just me or what. The first one I had to take back and given an OLDER model in exchanged. I wasn't pleased with that AT all. :angry: If there is possibly no soloutions I may just hide it and get myself a new player when I have money. So yes, any soloutions

clean-up will not but format will do a format as a last option

Zen micro crash probl

hi all,
i have heard a lot about firmware problems and how this maybe the cause of player crashing . several times now my player has crashed and i have been forced to take the battery out to reset as the player has just frozen, are there any less rash ways of resetting the player when it does crash and does anoyone know how to stop the player crashing?
cheers

See the section "My Zen is not behaving properly, won't startup, or goes into rescue mode. What should I do?" in the FAQ post.

Zen Micro Firmware, Drivers etc probl

Only yesterday my Zen Micro crashed and i lost every single music file i had on it (over 900) when i went to sync music back on to it WMP said that it had an unknown error therefore it could not put the music onto my player. I then unistalled the software and since i had lost the disc i got the software from the creative site however it then said my zen was not detected and would not install the software. I left it for a while and came back to fidn that when i turn on the Zen Micro it says firmware problem and brings me straight to the recovery screen. I tried downloading new firmware from the creative site and it says my zen is not detected so it cannot upload the new firmware. I have tried contacting Customer Support and they are no help what so ever so this is kind of my last resort.
Any help is greatly appriciated
Jonny Toye

I think that you have installed to many drivers, and there is an conflict! I will recommend that you try your player on another pc (if possible offcourse).
And i think that you have to Synchronize your player in wmp0.
To format a Zen Portable Media Center:
Connect the player to your PC
Open Windows Media Player 0.
Click on the File button, CDs and Devices, and then click on Synchronize.
Select the Zen Portable Media Player in the Device pane (if you have multiple devices connected), and click on the Format storage media button <IMG height=9 src="http://dmzweb4.europe.creative.com/wwimages/dap/pmc_format.JPG" width=8> </LI>

Creative zen micro keeps crash

My c, unlike other people who seem to find it crashing on the welcome screen mine crashes on the screen when tranferring music from my PC to it or vice versa. Please can anyone help i dont know what to do

my zen micro PHOTO did this once, make sure the connection is good, change usb ports (preferably to one on the BACK of your computer on your motherboard (around the other ports)
and set it down and let it try again.
if that doesnt work may need to update the firmware and hope it was a hiccup iin the old version.

ZEN Micro hard drive crashes my i

I have a 5GB ZEN Micro. Works perfectly on my PC.
When I try to hookup the ZEN as a removable hard dri've to my (iMac OS 9.x), I can see or play files. But if I attempt to copy the files to my Mac - or to copy files from Mac to ZEN - it crashes my Mac OS.
Has anyone discovered a way to make the Mac more compatible with the ZEN hard dri've?

There is software which you can get for a Mac, but it only runs on OS X 0.3
Its called XNJB and the link: <a href='http://www.wentnet.com/projects/xnjb/index.html' target=_blank>http://www.wentnet.com/projects/xnjb/index.html[/url]
Check them out and give support and hopefully they might release a Mac version for OS X 9 and moreMessage Edited by DM on 05-9-2005 :2 AM

My Zen Micro has crashed/froze...... HE

My Black 5GB Zen Micro freezes up every time i turn it on and when i take the battery out and put it back in it still stops at the (2nd) CREATIVE Screen. I've tried cleanup and reboot and all the other Recovery mode things and still no result!

The Problem occured while i was downloading tracks from Napster and it all of the sudden stopped downloading, so i unplugged it from my comp and retried it later. Thus the problem came about. I bought it June 28, 2005 from a site called BUYDIG and they said to try Creative.

Some one PLEASE HELP ME I'VE ONLY HAD THIS FOR A MONTH AND DAY!Message Edited by toyotatech9 on 07-30-2005 03:26 AM

This happened to me recently... did you try reloading the firmware? You said you tried all of the Recovery options, so I suppose you did... I don't know why that would work, but it did for me... and I had the same symptoms as you described.Message Edited by mattbg on 07-30-2005 06:9 PM

How to transfer all music in my Zen Micro to either my PC or another mp3 player....help ple

i have a creative micro zen with about 000 handpicked and some very hard to find songs on it...i don't really have trouble with the player itself, just the software and the continous problems seems like everyone is having with something... my question is this..........if i wanted to get another mp3 player as a backup in case this one crashes, then what does everyone think about one of the smaller ipods? what about their software and such? and, if i do decide to get an ipod, then how would i transfer all these 000 mp3 songs onto the new ipod? would there be an issue with the fact that they are not bought from itunes?? would it not be safe to do that? and if it is okay to do that,? how would i transfer the songs back onto my PC, as i have tried everything suggested on this board recently in trying to do that using Mediasource and it just won't work even after downloading all new plugins etc. if someone has an idea about this, please let me know step by step if possible about how i can get these songs that are valuable to me from my zen micro, to my computer, and then onto another mp3 and if ipod (nano for instance) is a wise choice or if there is another player in the same category that others have found they have waaaay less problems with and better support/service with it's?any help anyone gives would be greatly appreciated!? i appreciate all the suggestions to my other questions as well!?thanks,barb

for a new mp3 player, i would get this one, its awesome (and the one i would get if i had a choice instead of my microphoto that broke)... here's a link
http://reviews.cnet.com/Samsung_YP_T9_4GB_black/4505-6499_7-3208083.html the 4gb one is $80, the 2gb one is $30... so thats cheaper than an ipod, and much better features and stuff

FIX: Zen Micro Installer Error - "DemoShield Player has encountered an error.

I just thought I'd post a solution to a problem I was having with the Zen Micro Explorer software installation because it might help someone else. Also, this forum is well indexed by search engines so it will be easy for people to find. It took me well over an hour to track this down.
After starting the Zen Micro Explorer Installer CD, a full screen splash is shown of the creative logo and then DemoShield is started for the software install. It shows an intro screen where you must click 'Next,' on clicking next the DemoShield program was crashing with the generic Windows error "DemoShield encountered an error..." The problem appears to be a software conflict between DemoShield and Apple's QuickTime (any version as far as I know). Disabling the QuickTime startup entry does not help, installing in Safe Mode does not help and exiting any instance of QT in the system tray does not help either.
To fix the problem you must un-install the QuickTime software from your computer by going through the Add/Remove Programs screen in the Control Panel. Once un-installed, run the Creative installer CD again, this time it will run correctly. Follow the on-screen prompts to complete the install.
Please note that if you have installed iTunes on your system it will not run while QuickTime is uninstalled, this is normal. Re-installation of QuickTime is covered later in this post.
When you have completed the install and restarted your computer you can re-install QuickTime. At the time of writing (4th Sept 2005) QuickTime and iTunes are bundled in one download package so you must download both. You can <a href='http://www.apple.com/QuickTime/download/' target=_blank>get the bundle here[/url]. Let it download and run the installer. If you already have iTunes installed, the installer will 'Repair' your installation, detecting that QT is missing it will re-install. If you do not have iTunes the installer will installer iTunes and QuickTime.
When you have completed the QuickTime+iTunes install you have got around the DemoShield issue. I hope this of use to anybody with a similar problem.Message Edited by PhilM on 09-5-2005 02:30 AM

Hi Jeremy,
I knew it was an issue with QuickTime because I clicked on 'Send Error Report' on the error message and it took me to <a href='http://oca.microsoft.com/en/response.aspx?SGD=0b73e24-7433-4ee-ac4c-49956d08c85c&SID=623' target=_blank>this page[/url]. It states "An analyst at Microsoft has investigated this problem and determined that an unknown error occurred in QuickTime Player. This software was created by Apple Computer, Inc.."
My QuickTime version is 7.0.2. My operating system is WIndows XP Home (Athlon 64; 52Mb RAM)
Eventually I just tried uninstalling QuickTime and it wroked after I did that. Some screenshots: <a href='http://www.phantomphil.co.uk/ZM/' target=_blank>Click[/url]
The contents of my disk.id file reads:
Creative Zen Micro
ZENM-CDSD-W-LB
Hope this hel
ps.
Message Edited by PhilM on 09-5-2005 02:45 AMMessage Edited by PhilM on 09-5-2005 02:48 AMMessage Edited by PhilM on 09-5-2005 02:49 AM

Zen Micro crash

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